Mobility -> Breakdown assistance for your BMW 7 Series 2008-2014

Breakdown assistance  
Under certain circumstances, the system  
can be reactivated by a service center after  
you sign a new contract.  
Hazard warning flashers  
Initiating an Emergency Request  
The button is located in the center console.  
Emergency Request*  
1. Press the cover briefly to open it.  
2. Press the SOS button until the LED in the  
button lights up.  
Requirements  
Equipment version with full preparation  
package mobile phone.  
The LED lights up: an Emergency Request  
was initiated.  
An Emergency Request can be made, even  
if no mobile phones are paired with the ve‐  
hicle.  
If the situation allows, wait in your vehicle  
until the voice connection has been estab‐  
lished.  
BMW Assist is activated.  
The LED flashes if the connection to the  
BMW Assist Response Center has been es‐  
tablished.  
The radio ready state is switched on.  
The BMW Assist system is logged in to a  
wireless communications network sup‐  
ported by BMW Assist.  
After the Emergency Request arrives at the  
BMW Assist Response Center, the BMW  
Assist Response Center contacts you and  
takes further steps to help you.  
The Assist system is functional.  
Only press the SOS button in an emergency.  
Emergency Request not guaranteed  
Even if you are unable to respond, the BMW  
Assist Response Center can take further  
steps to help you under certain circumstan‐  
ces.  
For technical reasons, the Emergency Re‐  
quest cannot be guaranteed under unfavorable  
conditions.◀  
For this purpose, data that are used to de‐  
termine the necessary rescue measures,  
such as the current position of the vehicle if  
it can be established, are transmitted to the  
BMW Assist Response Center.  
Service contract  
After your contract with BMW Assist has ex‐  
pired, the BMW Assist system can be deac‐  
tivated by the service center without you  
having to visit a workshop.  
If the LED is flashing but the BMW Assist  
Response Center cannot be heard on the  
hands-free system, the hands-free system  
may be malfunctioning. However, the BMW  
After deactivation, an Emergency Request  
is no longer possible.  
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Assist Response Center may still be able to  
hear you.  
Roadside Assistance  
Service availability  
Initiating an Emergency Request  
automatically  
Under certain conditions, an Emergency Re‐  
questisautomaticallyinitiatedimmediatelyafter  
a severe accident. Automatic Collision Notifica‐  
tion is not affected by pressing the SOS button.  
Roadside Assistance can be reached around the  
clock in many countries. You can obtain assis‐  
tance there in the event of a vehicle breakdown.  
Roadside Assistance  
The Roadside Assistance, refer to page 235  
phone number can be viewed on the iDrive or a  
connection to Roadside Assistance* can be es‐  
tablished directly.  
Warning triangle*  
Jump starting  
Notes  
If the battery is discharged, an engine can be  
started using the battery of another vehicle and  
two jumper cables. Only use jumper cables with  
fully insulated clamp handles.  
The warning triangle is located in the container  
on the inside of the trunk lid.  
To prevent personal injury or damage to both  
vehicles, adhere strictly to the following proce‐  
dure.  
Unscrew the wing nut to open.  
Do not touch live parts  
To avoid the risk of potentially fatal injury,  
always avoid all contact with electrical compo‐  
nents while the engine is running.◀  
First aid kit*  
Preparation  
1. Check whether the battery of the other ve‐  
hicle has a voltage of 12 volts. This informa‐  
tion can be found on the battery.  
2. Switch off the engine of the assisting vehi‐  
cle.  
3. Switch off any electronic systems/power  
consumers in both vehicles.  
The first aid kit is located in the container on the  
inside of the trunk lid.  
Bodywork contact between vehicles  
Unscrew the wing nut to open.  
Make sure that there is no contact be‐  
tween the bodywork of the two vehicles; other‐  
wise, there is the danger of short circuits.◀  
Some of the articles have a limited service life.  
Check the expiration dates of the contents reg‐  
ularly and replace any items promptly.  
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body ground of the vehicle providing assis‐  
tance.  
Starting aid terminals  
Connecting order  
5. Attach the other end of the cable to the neg‐  
ative terminal of the battery, or to the corre‐  
sponding engine or body ground of the ve‐  
hicle to be started.  
Connect the jumper cables in the correct  
order; otherwise, there is the danger of injury  
from sparking.◀  
Starting the engine  
Never use spray fluids to start the engine.  
1. Start the engine of the assisting vehicle and  
let it run for several minutes at an increased  
idle speed.  
If the vehicle being started has a diesel en‐  
gine: let the engine of the assisting vehicle  
run for approx. 10 minutes.  
The so-called starting aid terminal in the engine  
compartment acts as the battery's positive ter‐  
minal.  
2. Start the engine of the vehicle being started  
in the usual way.  
If the first starting attempt is not successful,  
wait a few minutes before making another  
attempt in order to allow the discharged bat‐  
tery to recharge.  
3. Let both engines run for several minutes.  
4. Disconnect the jumper cables in the reverse  
order.  
Check the battery and recharge if necessary.  
The body ground or a special nut acts as the  
negative terminal.  
Tow-starting and towing  
Transporting your vehicle  
Note  
Your vehicle is not permitted to be towed.  
Therefore, contact a service center in the event  
of a breakdown.  
Connecting the cables  
1. Pull off the cap of the BMW starting aid ter‐  
minal.  
2. Attach one terminal clamp of the positive  
jumper cable to the positive terminal of the  
battery, or to the corresponding starting aid  
terminal of the vehicle providing assistance.  
Do not have the vehicle towed  
Have your vehicle transported on a loading  
platform only; otherwise, damage may occur.◀  
3. Attach the other end of the cable to the pos‐  
itive terminal of the battery, or to the corre‐  
sponding starting aid terminal of the vehicle  
to be started.  
4. Attach one terminal clamp of the negative  
jumper cable to the negative terminal of the  
battery, or to the corresponding engine or  
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Tow truck  
Towing methods when towing other  
vehicles  
Tow bar  
The tow fittings used should be on the same  
side on both vehicles.  
Should it prove impossible to avoid mounting  
the tow bar at an offset angle, please observe  
the following:  
Maneuvering capability is limited during cor‐  
nering.  
Do not lift the vehicle  
The tow bar will generate lateral forces if it  
is secured with an offset.  
Do not lift the vehicle by the tow fitting or  
body and chassis parts; otherwise, damage may  
result.◀  
Tow rope  
When starting to tow the vehicle, make sure that  
the tow rope is taut.  
Tow-starting  
Do not tow-start the vehicle.  
To avoid jerking and the associated stresses on  
the vehicle components when towing, always  
use nylon ropes or nylon straps.  
Due to the automatic transmission, the engine  
cannot be started by tow-starting.  
Have the cause of the starting difficulties rem‐  
edied.  
Attaching the tow rope correctly  
Only secure the tow rope on the tow fit‐  
ting; otherwise, damage can occur when it is se‐  
cured on other parts of the vehicle.◀  
Towing other vehicles  
General information  
Tow fitting  
Light towing vehicle  
Your vehicle must not be lighter than the  
vehicle being towed; otherwise, it will not be  
possible to control vehicle response.◀  
Attaching the tow bar/tow rope correctly  
Attach the tow bar or tow rope to the tow  
fitting; connecting it to other vehicle parts may  
cause damage.◀  
Switch on the hazard warning system, de‐  
pending on local regulations.  
The screw-in tow fitting should always be car‐  
ried in the vehicle. It can be screwed in at the  
front or rear of the BMW. It is located in the con‐  
tainer on the inside of the trunk lid.  
If the electrical system has failed, clearly  
identify the vehicle being towed by placing  
a sign or a warning triangle in the rear win‐  
dow.  
Tow fitting, information on use  
Use only the tow fitting provided with  
the vehicle and screw it all the way in.  
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Use the tow fitting for towing on paved roads  
only.  
Use the tow fitting screwed in at the front for  
maneuvering the vehicle only.  
Avoid lateral loading of the tow fitting, e.g.,  
do not lift the vehicle by the tow fitting.  
Otherwise, damage to the tow fitting and the ve‐  
hicle can occur.◀  
Screw thread  
Push out the cover by pressing on the arrow  
symbol.  
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