Mobility -> Breakdown assistance for your BMW 7 Series 2008-2014
Breakdown assistance
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Under certain circumstances, the system
can be reactivated by a service center after
you sign a new contract.
Hazard warning flashers
Initiating an Emergency Request
The button is located in the center console.
Emergency Request*
1. Press the cover briefly to open it.
2. Press the SOS button until the LED in the
button lights up.
Requirements
▷
Equipment version with full preparation
package mobile phone.
▷
The LED lights up: an Emergency Request
was initiated.
An Emergency Request can be made, even
if no mobile phones are paired with the ve‐
hicle.
If the situation allows, wait in your vehicle
until the voice connection has been estab‐
lished.
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BMW Assist is activated.
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The LED flashes if the connection to the
BMW Assist Response Center has been es‐
tablished.
The radio ready state is switched on.
The BMW Assist system is logged in to a
wireless communications network sup‐
ported by BMW Assist.
After the Emergency Request arrives at the
BMW Assist Response Center, the BMW
Assist Response Center contacts you and
takes further steps to help you.
▷
The Assist system is functional.
Only press the SOS button in an emergency.
Emergency Request not guaranteed
Even if you are unable to respond, the BMW
Assist Response Center can take further
steps to help you under certain circumstan‐
ces.
For technical reasons, the Emergency Re‐
quest cannot be guaranteed under unfavorable
conditions.◀
For this purpose, data that are used to de‐
termine the necessary rescue measures,
such as the current position of the vehicle if
it can be established, are transmitted to the
BMW Assist Response Center.
Service contract
▷
After your contract with BMW Assist has ex‐
pired, the BMW Assist system can be deac‐
tivated by the service center without you
having to visit a workshop.
▷
If the LED is flashing but the BMW Assist
Response Center cannot be heard on the
hands-free system, the hands-free system
may be malfunctioning. However, the BMW
After deactivation, an Emergency Request
is no longer possible.
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Assist Response Center may still be able to
hear you.
Roadside Assistance
Service availability
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
questisautomaticallyinitiatedimmediatelyafter
a severe accident. Automatic Collision Notifica‐
tion is not affected by pressing the SOS button.
Roadside Assistance can be reached around the
clock in many countries. You can obtain assis‐
tance there in the event of a vehicle breakdown.
Roadside Assistance
The Roadside Assistance, refer to page 235
phone number can be viewed on the iDrive or a
connection to Roadside Assistance* can be es‐
tablished directly.
Warning triangle*
Jump starting
Notes
If the battery is discharged, an engine can be
started using the battery of another vehicle and
two jumper cables. Only use jumper cables with
fully insulated clamp handles.
The warning triangle is located in the container
on the inside of the trunk lid.
To prevent personal injury or damage to both
vehicles, adhere strictly to the following proce‐
dure.
Unscrew the wing nut to open.
Do not touch live parts
To avoid the risk of potentially fatal injury,
always avoid all contact with electrical compo‐
nents while the engine is running.◀
First aid kit*
Preparation
1. Check whether the battery of the other ve‐
hicle has a voltage of 12 volts. This informa‐
tion can be found on the battery.
2. Switch off the engine of the assisting vehi‐
cle.
3. Switch off any electronic systems/power
consumers in both vehicles.
The first aid kit is located in the container on the
inside of the trunk lid.
Bodywork contact between vehicles
Unscrew the wing nut to open.
Make sure that there is no contact be‐
tween the bodywork of the two vehicles; other‐
wise, there is the danger of short circuits.◀
Some of the articles have a limited service life.
Check the expiration dates of the contents reg‐
ularly and replace any items promptly.
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body ground of the vehicle providing assis‐
tance.
Starting aid terminals
Connecting order
5. Attach the other end of the cable to the neg‐
ative terminal of the battery, or to the corre‐
sponding engine or body ground of the ve‐
hicle to be started.
Connect the jumper cables in the correct
order; otherwise, there is the danger of injury
from sparking.◀
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
If the vehicle being started has a diesel en‐
gine: let the engine of the assisting vehicle
run for approx. 10 minutes.
The so-called starting aid terminal in the engine
compartment acts as the battery's positive ter‐
minal.
2. Start the engine of the vehicle being started
in the usual way.
If the first starting attempt is not successful,
wait a few minutes before making another
attempt in order to allow the discharged bat‐
tery to recharge.
3. Let both engines run for several minutes.
4. Disconnect the jumper cables in the reverse
order.
Check the battery and recharge if necessary.
The body ground or a special nut acts as the
negative terminal.
Tow-starting and towing
Transporting your vehicle
Note
Your vehicle is not permitted to be towed.
Therefore, contact a service center in the event
of a breakdown.
Connecting the cables
1. Pull off the cap of the BMW starting aid ter‐
minal.
2. Attach one terminal clamp of the positive
jumper cable to the positive terminal of the
battery, or to the corresponding starting aid
terminal of the vehicle providing assistance.
Do not have the vehicle towed
Have your vehicle transported on a loading
platform only; otherwise, damage may occur.◀
3. Attach the other end of the cable to the pos‐
itive terminal of the battery, or to the corre‐
sponding starting aid terminal of the vehicle
to be started.
4. Attach one terminal clamp of the negative
jumper cable to the negative terminal of the
battery, or to the corresponding engine or
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Tow truck
Towing methods when towing other
vehicles
Tow bar
The tow fittings used should be on the same
side on both vehicles.
Should it prove impossible to avoid mounting
the tow bar at an offset angle, please observe
the following:
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Maneuvering capability is limited during cor‐
nering.
Do not lift the vehicle
▷
The tow bar will generate lateral forces if it
is secured with an offset.
Do not lift the vehicle by the tow fitting or
body and chassis parts; otherwise, damage may
result.◀
Tow rope
When starting to tow the vehicle, make sure that
the tow rope is taut.
Tow-starting
Do not tow-start the vehicle.
To avoid jerking and the associated stresses on
the vehicle components when towing, always
use nylon ropes or nylon straps.
Due to the automatic transmission, the engine
cannot be started by tow-starting.
Have the cause of the starting difficulties rem‐
edied.
Attaching the tow rope correctly
Only secure the tow rope on the tow fit‐
ting; otherwise, damage can occur when it is se‐
cured on other parts of the vehicle.◀
Towing other vehicles
General information
Tow fitting
Light towing vehicle
Your vehicle must not be lighter than the
vehicle being towed; otherwise, it will not be
possible to control vehicle response.◀
Attaching the tow bar/tow rope correctly
Attach the tow bar or tow rope to the tow
fitting; connecting it to other vehicle parts may
cause damage.◀
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Switch on the hazard warning system, de‐
pending on local regulations.
The screw-in tow fitting should always be car‐
ried in the vehicle. It can be screwed in at the
front or rear of the BMW. It is located in the con‐
tainer on the inside of the trunk lid.
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If the electrical system has failed, clearly
identify the vehicle being towed by placing
a sign or a warning triangle in the rear win‐
dow.
Tow fitting, information on use
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Use only the tow fitting provided with
the vehicle and screw it all the way in.
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Use the tow fitting for towing on paved roads
only.
Use the tow fitting screwed in at the front for
maneuvering the vehicle only.
Avoid lateral loading of the tow fitting, e.g.,
do not lift the vehicle by the tow fitting.
Otherwise, damage to the tow fitting and the ve‐
hicle can occur.◀
Screw thread
Push out the cover by pressing on the arrow
symbol.
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