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EnglishCommunication -> BMW ConnectedDrive for your BMW 7 Series 2008-2014
BMW ConnectedDrive
sist Response Center then speaks with you
and takes further steps to help you.
BMW Assist*
General information
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Enhanced Roadside Assistance: BMW
Roadside Assistance* can be contacted if
assistance is needed in the event of a break‐
down. If possible, the vehicle and position
data are transmitted in the process.
BMW Assist provides you with certain services,
e.g., transmission of the position data of your
vehicle to the BMW Assist Response Center if
an Emergency Request* has been initiated.
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Customer Relations: connection with Cus‐
tomer Relations for information on all as‐
pects of your vehicle.
Many BMW Assist services depend on the indi‐
vidually agreed upon contract.
After your contract has expired, the BMW Assist
system will be deactivated by the BMW Assist
Response Center without your having to visit a
service center. After the BMW Assist system
has been deactivated, no BMW Assist services
will be available. The BMW Assist system can be
reactivated by a service center after you sign a
new contract.
TeleService: data on your vehicle's service
status or required inspections are transmit‐
ted to your service center, either automati‐
cally before a service due date or when you
request a BMW service appointment.
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Remote Door Unlock: the BMW Assist Re‐
sponse Center provides assistance if, for ex‐
ample, the remote control is not available
and the vehicle needs to be opened.
Requirements
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The installed BMW Assist system is logged
in to a wireless communications network.
This network must be capable of transmit‐
ting the services.
Stolen Vehicle Recovery: after you report
thatyourvehiclewasstolentothepolice, the
BMW Assist Response Center can deter‐
mine its position.
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To transmit position data, the vehicle must
be able to determine the current position.
In addition to these services, the optional
Convenience Plan offers Concierge service
and information for route planning, traffic,
and weather. A limited number of calls can
be made via the BMW Assist Response
Center with Critical Calling if, for example,
the mobile phone is not available or dis‐
charged.
The BMW Assist service contract was
signed with your service center or with the
BMW Assist Response Center. Enabling
must have been completed.
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BMW Assist is activated.
Press the SOS button to contact the BMW
Assist Response Center.
Services offered
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Emergency Request: when you press the
SOS button, a connection to the BMW As‐
sist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.
BMW TeleService*
General information
TeleService supports communication with your
service center.
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Automatic Collision Notification: under cer‐
tain conditions, a connection is established
to the BMW Assist Response Center after a
serious accident. If possible, the BMW As‐
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Data on the vehicle's service requirements
can be sent directly to the service center. In
this way, the service center can plan its work
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in advance. This shortens the duration of the
service appointment.
2. "Concierge"
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In the event of a breakdown, data on the ve‐
hicle's condition can be sent directly to
Roadside Assistance.
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The service varies by country.
Connection costs may ensue.
Services may be restricted abroad.
Requirements
3. "Start service"
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BMW Assist is activated.
Wireless reception is available.
The engine is running.
A voice connection is established with the BMW
Assist Concierge service. Phone numbers and
addresses can be transmitted to the vehicle.
Use of BMW TeleService*
The TeleServices are typically activated in the
vehicle.
Roadside Assistance
At a glance
Even TeleService Customer Service is not ac‐
tive, a voice contact to Roadside Assistance is
still possible.
BMW Roadside Assistance* can be contacted if
assistance is needed in the event of a break‐
down.
To continue using or to deactivate the services,
please contact your service partner or the BMW
customer hotline.
Roadside Assistance* can also be contacted via
a Check Control message, refer to page 83.
Starting Roadside Assistance
Concierge service*
Vehicles not equipped with BMW
Assist or BMW TeleService
General information
1. "ConnectedDrive"
The BMW Assist Concierge service offers infor‐
mation on events, gas stations or hotels, and
provides phone numbers and addresses. Hotels
can be booked directly by the BMW Assist Con‐
cierge service. The Concierge service is part of
the optional BMW Convenience Plan.
2. "Roadside Assistance"
The Roadside Assistance number is dis‐
played. If the mobile phone* is paired, a con‐
nection is established to Roadside Assis‐
tance.
Starting the Concierge service
1. "ConnectedDrive"
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Vehicles equipped with BMW Assist or
BMW TeleService
BMW Online*
1. "ConnectedDrive"
2. "Roadside Assistance"
3. "Start service"
At a glance
A business search can be opened via BMW On‐
line.
License conditions
This product contains NetFront Browser soft‐
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark
of ACCESS CO., LTD., in Japan and other coun‐
tries.
This software is based in part on the work of the
Independent JPEG Group.
TeleService Diagnosis*
Requirements
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. These data are
transmitted automatically.
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Subscription to the optional Convenience
Plan.
The date setting, refer to page 80, on the
Control Display is current.
After the data are transmitted, the voice con‐
nection to Roadside Assistance is re-estab‐
lished.
The vehicle is located within wireless net‐
work coverage.
Starting BMW Online
1. "ConnectedDrive"
2. "BMW Online"
TeleService Help*
TeleService Help enables an in-depth diagnosis
of the vehicle by Roadside Assistance via wire‐
less transmission.
TeleService Help can be started after a prompt
by Roadside Assistance and the termination of
the voice connection.
Starting TeleService Help
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. The engine is running.
4. "TeleService Help"
3. If necessary, "OK".
The BMW Online home page is displayed.
After completion of TeleService Help, a voice
connection is established to Roadside Assis‐
tance.
Operating BMW Online
To start a search:
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Turn the controller to highlight an element.
Press the controller to display an element.
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Opening the start page
1. Open "Options".
2. "Display start page"
Vehicles equipped with BMW Assist or
BMW TeleService
1. "ConnectedDrive"
2. "Customer Relations"
3. "Start service"
Loading a new page
1. Open "Options".
2. "Reload"
Service Request*
Cancel
1. Open "Options".
2. "Cancel loading"
At a glance
Sends information to your service partner to re‐
quest the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Customer Relations
At a glance
Contact Customer Relations for information on
all aspects of your vehicle.
Starting a Service Request
1. "ConnectedDrive"
2. "Service Request"
3. "Start service"
Calling Customer Relations
Vehicles not equipped with BMW
Assist or BMW TeleService
1. "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone* is paired, a con‐
nection is established to Customer Relations.
A Service Request can be started via a Check
Control message, refer to page 83.
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3. "Available services"
Automatic Service Request*
The TeleService data necessary for servicing
the vehicle are automatically sent to your service
partner prior to the service deadline. If possible,
the service partner will contact you and a service
appointment can be arranged.
To check when your service partner was noti‐
fied:
1. "Vehicle Info"
2. "Vehicle status"
Updating BMW Assist
Manual update of TeleService* and BMW As‐
sist*.
"Update BMW Assist"
Data transfer*
During the updating of BMW services, display
the status of the data transfer.
3. Open "Options".
1. "ConnectedDrive"
2. Open "Options".
3. "Data transfer"
4. "Last Service Request"
Apps*
At a glance
Certain software applications of a suitable cell
phone can be integrated in the vehicle. These
software applications are displayed on the Con‐
trol Display.
They are operated via iDrive.
Services status*
Requirements
General information
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The mobile phone is suitable.
Check services status.
The cell phone operating system supports
the software applications of Apps.
Displaying available services
Display of all services available in the vehicle.
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Software applications are installed on the
cell phone and ready to use.
1. "ConnectedDrive"
2. "Service Status"
Corresponding mobile wireless contract.
Any additionally incurred costs are not a part
of Apps.
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Use only BMW approved software applica‐
tions; otherwise, it may result in malfunc‐
tions.
Press button twice to switch back to the
main menu.
Information about suitable cell phones, available
software applications and their installation can
the service center.
Notes
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The ranges of Apps that can be displayed on
the Control Display depend on the range of
installed software applications on the cell
phone.
Create the entries.
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The data transmission of the software ap‐
plications from the cell phone to the vehicle
can last some time. Some software applica‐
tions depend on the speed of the available
Internet connection of the cell phone.
Make entries only when traffic and road
conditions allow. Otherwise, the vehicle occu‐
pants and other road users may be put in danger
because of the distraction from driving.
For reasons of safety, some software applica‐
tions are usable only while the vehicle is station‐
ary.◀
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Some cell phones cannot simultaneously
use Apps and the Bluetooth hands-free sys‐
tem.
If necessary, restart the software application
on the cell phone after a phone conversa‐
tion.
Operate Apps
1. Connect the cell phone via the snap-in
adapter or via the USB audio interface.
2. "ConnectedDrive"
3. Select the desired software application.
TeleService Report*
Transmitstechnicaldatathatisevaluatedforthe
ongoing development of BMW products from
your vehicle to BMW in regular intervals if nec‐
essary.
Displaying status
Information about the currently available soft‐
ware applications can be displayed.
1. "ConnectedDrive"
2. "BMW apps"
TeleService Report is activated in vehicles that
meet certain technical requirements and have a
valid Assist contract; this feature is free of
charge.
PlugIn*
Neither personal data nor position data is trans‐
mitted.
Selected functions of the cell phone are dis‐
played on the Control Display. They can be op‐
erated via iDrive.
Indicate when the last Teleservice Report was
transmitted:
1. Connect cell phone via the snap-in adapter.
2. "ConnectedDrive"
1. "Vehicle Info"
2. "Vehicle status"
3. Open "Options".
4. "Last Teleservice Info"
3. "PlugIn"
4. "Activate PlugIn"
5. Navigate to the displayed functions via the
controller and select, for example, a desired
category or track.
Press button to switch within the cell
phone functions to a higher level or back.
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Online Edition for Part no. 01 40 2 606 497 - 03 11 490
