Deutsch
EnglishMobility -> Breakdown assistance for your BMW X5 2007-2013
Mobility
Breakdown assistance
Breakdown assistance
Only press the SOS button in an emergency.
Emergency Request not guaranteed
Vehicle equipment
This chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
For technical reasons, the Emergency Re‐
quest cannot be guaranteed under unfavorable
conditions.◀
Service contract
also applies to safety-related functions and sys‐
tems.
▷
After your contract with BMW Assist has ex‐
pired, the BMW Assist system can be deac‐
tivated by the service center without you
having to visit a workshop.
Hazard warning flashers
After deactivation, an Emergency Request
is no longer possible.
▷
Under certain circumstances, the system
can be reactivated by a service center after
you sign a new contract.
Initiating an Emergency Request
1. Press the cover briefly to open it.
The button for the hazard warning system is lo‐
cated on the center console.
Emergency Request
Requirements
▷
Equipment version with full preparation
package mobile phone.
2. Press the SOS button until the LED in the
button lights up.
An Emergency Request can be made, even
if no mobile phones are paired with the ve‐
hicle.
▷
The LED lights up: an Emergency Request
was initiated.
If the circumstances allow this, remain in the
vehicle until the connection has been estab‐
lished.
▷
▷
▷
BMW Assist is activated.
Radio readiness is switched on.
The BMW Assist system is logged in to a
wireless communications network sup‐
ported by BMW Assist.
▷
The LED flashes if the connection to the
BMW Assist Response Center has been es‐
tablished.
▷
The Assist system is operable.
300
Breakdown assistance
Mobility
Once the BMW Assist Response Center has
received your Emergency Request, the
BMW Assist Response Center contacts you
and takes further steps to help you.
First aid kit
The first aid kit is located in a storage compart‐
ment on the right side in the cargo area.
Some of the articles contained in the first aid
pouch have a limited service life.
Even if you are unable to respond, the BMW
Assist Response Center can take further
steps to help you under certain circumstan‐
ces.
Check the expiration dates of the contents reg‐
ularly and replace any items promptly.
For this purpose, data that are used to de‐
termine the necessary rescue measures,
such as the current position of the vehicle if
it can be established, are transmitted to the
BMW Assist Response Center.
Jump-starting
Notes
If the battery is discharged, an engine can be
started using the battery of another vehicle and
two jumper cables. Only use jumper cables with
fully insulated clamp handles.
▷
If the LED is flashing but the BMW Assist
Response Center cannot be heard on the
hands-free system, the hands-free system
may be malfunctioning. However, the BMW
Assist Response Center may still be able to
hear you.
To prevent personal injury or damage to both
vehicles, adhere strictly to the following proce‐
dure.
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
questisautomaticallyinitiatedimmediatelyafter
a severe accident. Automatic Collision Notifica‐
tion is not affected by pressing the SOS button.
Do not touch live parts
To avoid the risk of potentially fatal injury,
always avoid all contact with electrical compo‐
nents while the engine is running.◀
Preparation
1. Check whether the battery of the other ve‐
hicle has a voltage of 12 volts and approxi‐
mately the same capacitance in Ah. This in‐
formation can be found on the battery.
Roadside Assistance
Service availability
Roadside Assistance can be reached around the
clock in many countries. You can obtain assis‐
tance there in the event of a vehicle breakdown.
2. Switch off the engine of the assisting vehi‐
cle.
3. Switch off any electronic systems/power
consumers in both vehicles.
Roadside Assistance
Bodywork contact between vehicles
The Roadside Assistance, refer to page 254
phone number can be viewed on the iDrive or a
connection to Roadside Assistance can be es‐
tablished directly.
There must not be any contact between
the bodies of the two vehicles, otherwise there
is a danger of shorting.◀
Warning triangle
The warning triangle is located in the cargo area.
301
Mobility
Breakdown assistance
battery, or to the corresponding engine or
body ground of the vehicle providing assis‐
tance.
Starting aid terminals
Connecting order
Connect the jumper cables in the correct
order; otherwise, there is the danger of injury
from sparking.◀
5. Attach the other end of the cable to the neg‐
ative terminal of the battery, or to the corre‐
sponding engine or body ground of the ve‐
hicle to be started.
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
If the vehicle being started has a diesel en‐
gine: let the engine of the assisting vehicle
run for approx. 10 minutes.
The so-called starting aid terminal in the engine
compartment acts as the battery's positive ter‐
minal. Fold open the cover. To do so, pull the tab.
2. Start the engine of the vehicle being started
in the usual way.
If the first starting attempt is not successful,
wait a few minutes before making another
attempt in order to allow the discharged bat‐
tery to recharge.
3. Let both engines run for several minutes.
4. Disconnect the jumper cables in the reverse
order.
Check the battery and recharge if necessary.
The body ground or a special nut acts as the
negative terminal.
Tow-starting and towing
Observe applicable laws and regulations
Connecting jumper cables
Observe applicable laws and regulations
for tow-starting and towing.◀
1. Fold open the cover of the BMW starting-aid
terminal. To do so, pull the tab.
2. Attach one terminal clamp of the positive
jumper cable to the positive terminal of the
battery, or to the corresponding starting aid
terminal of the vehicle providing assistance.
No additional passengers
Do not transport any passengers other
than the driver in a vehicle that is being towed.◀
3. Attach the other end of the cable to the pos‐
itive terminal of the battery, or to the corre‐
sponding starting aid terminal of the vehicle
to be started.
4. Attach one terminal clamp of the negative
jumper cable to the negative terminal of the
302
Breakdown assistance
Mobility
▷
▷
Switch on the hazard warning system, de‐
pending on local regulations.
Transporting your vehicle
Note
Your vehicle is not permitted to be towed.
Therefore, contact a service center in the event
of a breakdown.
If the electrical system has failed, clearly
identify the vehicle being towed by placing
a sign or a warning triangle in the rear win‐
dow.
Do not have the vehicle towed
Towing methods when towing other
vehicles
Have your vehicle transported on a loading
platform only; otherwise, damage may occur.◀
Tow bar
Tow truck
The tow fittings used should be on the same
side on both vehicles.
Should it prove impossible to avoid mounting
the tow bar at an offset angle, please observe
the following:
▷
Clearance and maneuvering capability will
be sharply limited during cornering.
▷
The tow bar will generate lateral forces if it
is attached offset.
Do not tow with only the front or rear axle
raised
Tow rope
When starting to tow the vehicle, make sure that
the tow rope is taut.
Do not tow the BMW with just the front or rear
axle raised; otherwise, the wheels could lock up
and the transfer case could be damaged.◀
To avoid jerking and the associated stresses on
the vehicle components when towing, always
use nylon ropes or nylon straps.
Do not lift the vehicle
Attaching the tow rope correctly
Do not lift the vehicle by the tow fitting or
body and chassis parts; otherwise, damage may
result.◀
Only secure the tow rope on the tow fit‐
ting; otherwise, damage can occur when it is se‐
cured on other parts of the vehicle.◀
Towing other vehicles
Tow fitting
General information
The screw-in tow fitting should always be car‐
ried in the vehicle. It can be screwed in at the
front or rear of the BMW.
Light towing vehicle
Your vehicle must not be lighter than the
vehicle being towed; otherwise, it will not be
possible to control vehicle response.◀
It is stored with the tool kit under the cargo floor
cover in the cargo area, refer to page 288.
Tow fitting, information on use
Attaching the tow bar/tow rope correctly
▷
Use only the tow fitting provided with
the vehicle and screw it all the way in.
Attach the tow bar or tow rope to the tow
fitting; connecting it to other vehicle parts may
cause damage.◀
303
Mobility
Breakdown assistance
▷
▷
Use the tow fitting for towing on paved roads
only.
Tow-starting
Note
Avoid lateral loading of the tow fitting, e.g.,
do not lift the vehicle by the tow fitting.
Do not tow-start your vehicle.
Otherwise, damage to the tow fitting and the ve‐
hicle can occur.◀
Due to the automatic transmission, the engine
cannot be started by tow-starting.
Have the cause of the starting difficulties rem‐
edied.
Screw thread
Left/right cover in the bumper: press on the ar‐
row symbol on the cover.
BMW X5: front
BMW X6: front
Rear
304
