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EnglishCommunication -> ConnectedDrive for your BMW X5 2007-2013
ConnectedDrive
Communication
ConnectedDrive
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BMW Assist is activated.
Vehicle equipment
This chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and sys‐
tems.
Services offered
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Emergency Request: when you press the
SOS button, a connection to the BMW As‐
sist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.
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Automatic Collision Notification: under cer‐
tain conditions, a connection is established
to the BMW Assist Response Center after a
serious accident. If possible, the BMW As‐
sist Response Center then speaks with you
and takes further steps to help you.
BMW Assist
General information
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Enhanced Roadside Assistance: BMW
Roadside Assistance can be contacted if as‐
sistance is needed in the event of a break‐
down. If possible, the vehicle and position
data are transmitted in the process.
BMW Assist provides you with certain services,
e.g., transmission of the position data of your
vehicle to the BMW Assist Response Center if
an Emergency Request has been initiated.
Many BMW Assist services depend on the indi‐
vidually agreed upon contract.
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Customer Relations: connection with Cus‐
tomer Relations for information on all as‐
pects of your vehicle.
After your contract has expired, the BMW Assist
system will be deactivated by the BMW Assist
Response Center without your having to visit a
service center. After the BMW Assist system
has been deactivated, no BMW Assist services
will be available. The BMW Assist system can be
reactivated by a service center after you sign a
new contract.
TeleService: data on your vehicle's service
status or required inspections are transmit‐
ted to your service center, either automati‐
cally before a service due date or when you
request a BMW service appointment.
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Remote Door Unlock: the BMW Assist Re‐
sponse Center provides assistance if, for ex‐
ample, the remote control is not available
and the vehicle needs to be opened.
Requirements
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The installed BMW Assist system is logged
in to a wireless communications network.
This network must be capable of transmit‐
ting the services.
Stolen Vehicle Recovery: after you report
that your vehicle was stolen to thepolice, the
BMW Assist Response Center can deter‐
mine its position.
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To transmit position data, the vehicle must
be able to determine the current position.
In addition to these services, the optional
Convenience Plan offers Concierge service
and information for route planning, traffic,
and weather. A limited number of calls can
be made via the BMW Assist Response
Center with Critical Calling if, for example,
The BMW Assist service contract was
signed with your service center or with the
BMW Assist Response Center. Enabling
must have been completed.
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Communication
ConnectedDrive
the mobile phone is not available or dis‐
charged.
Concierge service
Press the SOS button to contact the BMW
Assist Response Center.
General information
The BMW Assist Concierge service offers infor‐
mation on events, gas stations, and hotels, and
provides phone numbers and addresses. Hotels
can be booked directly by the BMW Assist Con‐
cierge service. The Concierge service is part of
the optional Convenience Plan.
TeleService
General information
TeleService supports communication with your
service center.
Starting the Concierge service
1. "BMW Assist" or "ConnectedDrive"
2. "Concierge"
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Data on the vehicle's service requirements
can be sent directly to the service center. In
this way, the service center can plan its work
in advance. This shortens the duration of the
service appointment.
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In the event of a breakdown, data on the ve‐
hicle's condition can be sent directly to
Roadside Assistance.
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The service varies by country.
Connection costs may ensue.
Services may be restricted abroad.
3. "Start service"
Requirements
A voice connection is established with the BMW
Assist Concierge service. Phone numbers and
addresses can be transmitted to the vehicle.
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BMW Assist is activated.
If BMW Assist is not activated, a mobile
phone that has been recommended by
BMW for TeleService and that is configured
for mobile data communication must be
connected with the vehicle.
Messages
Information on messages, refer to page 245.
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Wireless reception is available.
The ignition is switched on.
Roadside Assistance
Using TeleService
The TeleServices are typically activated in the
vehicle.
At a glance
BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break‐
down.
Even if the TeleServices are not active, a voice
contact to Roadside Assistance is still possible.
Roadside Assistance can also be contacted via
a Check Control message, refer to page 83.
To continue using or to deactivate the services,
please contact your service partner or the BMW
customer hotline.
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After the data are transmitted, the voice con‐
nection to Roadside Assistance is re-estab‐
lished.
Starting Roadside Assistance without
BMW Assist or TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
The Roadside Assistance number is dis‐
played. If the mobile phone is paired, a con‐
nection is established to Roadside Assis‐
tance.
BMW Online
At a glance
A business search can be opened via BMW On‐
line.
License conditions
This product contains NetFront Browser soft‐
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark
of ACCESS CO., LTD., in Japan and other coun‐
tries.
This software is based in part on the work of the
Independent JPEG Group.
Starting Roadside Assistance with
BMW Assist or TeleService
Requirements
General information
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Subscription to the optional Convenience
Plan.
In vehicles equipped with TeleService, support
is first offered by TeleService Diagnosis and
then, if necessary, by TeleService Help.
The date setting on the Control Display is
current.
1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
3. "Start service"
The vehicle is located within wireless net‐
work coverage.
Starting BMW Online
1. "BMW Assist" or "ConnectedDrive"
2. "BMW Online"
TeleService Diagnosis
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. These data are
transmitted automatically.
3. If necessary, "OK".
The BMW Online home page is displayed.
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Operating BMW Online
To start a search:
Vehicle equipped with BMW Assist or
TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
3. "Start service"
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Turn the controller to highlight an element.
Press the controller to display an element.
Opening the start page
1. Open "Options".
Service Request
2. "Display start page"
At a glance
Sends information to your service partner to re‐
quest the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1. "BMW Assist" or "ConnectedDrive"
2. "Service Request"
Loading a new page
1. Open "Options".
2. "Reload"
3. "Start service"
Cancel
1. Open "Options".
2. "Cancel loading"
Customer Relations
A Service Request can be started via a Check
Control message, refer to page 83.
At a glance
Contact Customer Relations for information on
all aspects of your vehicle.
Automatic Service Request
Calling Customer Relations
The TeleService data necessary for servicing
the vehicle are automatically sent to your service
partner prior to the service deadline. If possible,
the service partner will contact you and a service
appointment can be arranged.
Vehicle not equipped with BMW Assist
or TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone is paired, a connec‐
tion is established to Customer Relations.
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Communication
To check when your service partner was noti‐
fied:
Data transfer
During the updating of BMW services, display
the status of the data transfer.
1. "Vehicle Info"
2. "Vehicle status"
1. "BMW Assist" or "ConnectedDrive"
2. Open "Options".
3. "Data transfer"
Apps
At a glance
Certain software applications of a suitable cell
phone can be integrated in the vehicle. These
software applications are displayed on the Con‐
trol Display.
3. Open "Options".
4. "Last Service Request"
They are operated via iDrive.
Services status
Requirements
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The mobile phone is suitable.
Displaying available services
Display of all services available in the vehicle.
The mobile phone operating system sup‐
ports the software applications of Apps.
1. "BMW Assist" or "ConnectedDrive"
2. "Service Status"
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Software applications are installed on the
cell phone and ready to use.
3. "Available services"
Corresponding mobile wireless contract.
Any additionally incurred costs are not a part
of Apps.
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Use only BMW approved software applica‐
tions; otherwise, it may result in malfunc‐
tions.
Information about suitable cell phones, available
software applications and their installation can
the service center.
Create the entries.
Updating BMW Assist
Make entries only when traffic and road
conditions allow. Otherwise, the vehicle occu‐
pants and other road users may be put in danger
because of the distraction from driving.
Manual update of TeleService and BMW Assist.
1. "BMW Assist" or "ConnectedDrive"
2. "Service Status"
3. "Update BMW Assist"
For reasons of safety, some software applica‐
tions are usable only while the vehicle is station‐
ary.◀
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Some mobile phones cannot simultane‐
ously use Apps and the Bluetooth hands-
free system.
Operating Apps
1. Connect the cell phone via the snap-in
adapter or via the USB audio interface.
If necessary, restart the software application
on the cell phone after a phone conversa‐
tion.
2. "ConnectedDrive"
3. Select the desired software application.
Displaying status
Information about the currently available soft‐
ware applications can be displayed.
1. "ConnectedDrive"
2. "BMW apps"
PlugIn
Selected functions of the cell phone are dis‐
played on the Control Display. They can be op‐
erated via iDrive.
1. Connect cell phone via the snap-in adapter.
2. "ConnectedDrive"
3. "PlugIn"
4. "Activate PlugIn"
5. Navigate to the displayed functions via the
controller and select, for example, a desired
category or track.
Press button to switch within the cell
phone functions to a higher level or back.
Press button twice to switch back to the
main menu.
Notes
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The ranges of Apps that can be displayed on
the Control Display depend on the range of
installed software applications on the mo‐
bile phone.
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The data transmission of the software ap‐
plications from the cell phone to the vehicle
can last some time. Some software applica‐
tions depend on the speed of the available
Internet connection of the cell phone.
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Communication
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