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EnglishMobility -> Breakdown assistance for your BMW X5 2014-2018
Breakdown assistance
Mobility
Breakdown assistance
Overview
Vehicle features and options
This chapter describes all standard, country-
specific and optional features offered with the
series. It also describes features that are not
necessarily available in your vehicle, e. g., due
to the selected options or country versions.
This also applies to safety-related functions
and systems. When using these functions and
systems, the applicable country provisions
must be observed.
SOS button in the roofliner
Hazard warning flashers
Requirements
▷
The SIM card integrated in the vehicle has
been activated.
▷
▷
The radio-ready state is switched on.
The Assist system is functional.
Initiating an Emergency Request
1. Press the cover briefly to open it.
2. Press the SOS button until the LED at the
button lights up green.
The button is located in the center console.
▷
The LED illuminates green when the Emer‐
gency Request has been initiated.
The red lamp in the button flashes with the
hazard warning flashers switched on.
If a cancel prompt appears on the Control
Display, the Emergency Request can be
aborted.
Intelligent emergency call
If the situation allows, wait in your vehicle
until the voice connection has been estab‐
lished.
Concept
In case of an emergency, an Emergency Re‐
quest can be made through the system.
▷
The LED flashes green when a connection
to the BMW Response Center has been
established.
General information
When the Emergency Request is received
at the BMW Response Center, the BMW
Response Center contacts you and takes
further steps to help you.
Only press the SOS button in an emergency.
For technical reasons, the Emergency Request
cannot be guaranteed under unfavorable con‐
ditions.
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Breakdown assistance
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circum‐
stances.
Warning triangle
1. Open the cover on the left side trim.
For this, data is transmitted to the BMW
Response Center which serves to deter‐
mine the necessary rescue measures. E.g.,
the current position of the vehicle, if it can
be established.
▷
If the LED is flashing green, but the BMW
Response Center can no longer be heard
via the speaker, you can nevertheless still
be heard at the BMW Response Center.
2. Lift the warning triangle slightly and re‐
move in the direction of the interior.
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
quest is automatically initiated immediately af‐
ter a severe accident. Automatic Collision Noti‐
fication is not affected by pressing the SOS
button.
Roadside Assistance
Service availability
First-aid kit
Roadside Assistance can be reached around
the clock in many countries. You can obtain as‐
sistance there in the event of a vehicle break‐
down.
General information
Some of the articles have a limited service life.
Check the expiration dates of the contents
regularly and replace any expired items
promptly.
Roadside Assistance
The Roadside Assistance phone number can
be viewed via iDrive or a connection to Road‐
side Assistance can be established directly.
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Breakdown assistance
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Storage
Preparation
1. Open the cover on the left side trim.
NOTE
In the case of body contact between the
two vehicles, a short circuit can occur during
jump-starting. There is a risk of property dam‐
age. Make sure that no body contact occurs.◀
1. Check whether the battery of the other ve‐
hicle has a voltage of 12 volts. The voltage
information can be found on the battery.
2. Switch off the engine of the assisting vehi‐
cle.
2. Remove the first-aid kit.
3. Switch off any electronic systems/power
consumers in both vehicles.
Starting aid terminals
WARNING
If the jumper cables are connected in the
incorrect order, sparking may occur. There is a
risk of injury. Pay attention to the correct order
during connection.◀
Jump-starting
General information
If the battery is discharged, the engine can be
started using the battery of another vehicle
and two jumper cables. Only use jumper ca‐
bles with fully insulated clamp handles.
The starting aid terminal in the engine com‐
partment acts as the battery's positive termi‐
nal.
Safety information
DANGER
Contact with live components can lead to
an electric shock. There is a risk of injuries or
danger to life. Do not touch any components
that are under voltage.◀
To prevent personal injury or damage to both
vehicles, adhere strictly to the following proce‐
dure.
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Breakdown assistance
If the first starting attempt is not success‐
ful, wait a few minutes before making an‐
other attempt in order to allow the dis‐
charged battery to recharge.
3. Let both engines run for several minutes.
4. Disconnect the jumper cables in the re‐
verse order.
Check the battery and recharge, if needed.
The body ground or a special nut acts as the
battery negative terminal.
Tow-starting and towing
Connecting the cables
Safety information
1. Open the cover of the BMW starting aid
terminal.
WARNING
Due to system limits, individual functions
can malfunction during tow-starting/towing
with the Intelligent Safety systems activated,
e.g., approach control warning with light brak‐
ing function. There is a risk of an accident.
Switch all Intelligent Safety systems off prior to
tow-starting/towing.◀
2. Attach one terminal clamp of the positive
jumper cable to the positive terminal of the
battery, or to the corresponding starting
aid terminal of the vehicle providing assis‐
tance.
3. Attach the terminal clamp on the other end
of the cable to the positive terminal of the
battery, or to the corresponding starting
aid terminal of the vehicle to be started.
Transporting the vehicle
4. Attach one terminal clamp of the negative
jumper cable to the negative terminal of
the battery, or to the corresponding engine
or body ground of assisting vehicle.
General information
The vehicle is not permitted to be towed.
Safety information
5. Attach the second terminal clamp to the
negative terminal of the battery, or to the
corresponding engine or body ground of
the vehicle to be started.
NOTE
The vehicle can be damaged when tow‐
ing the vehicle with a single lifted axle. There is
a risk of property damage. The vehicle should
only be transported on a loading platform.◀
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine of the assisting vehicle
and let it run for several minutes at an in‐
creased idle speed.
If the vehicle to be started has a diesel en‐
gine: let the engine of the assisting vehicle
run for approx. 10 minutes.
2. Start the engine of the vehicle that is to be
started in the usual way.
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If the electrical system has failed, clearly iden‐
tify the vehicle being towed by placing a sign
or a warning triangle in the rear window.
Tow truck
Safety information
WARNING
If the approved gross vehicle weight of
the towing vehicle is lighter than the vehicle to
be towed, the tow fitting can tear off or it will
not be possible to control the vehicle's re‐
sponse. There is a risk of an accident! Make
sure that the gross vehicle weight of the tow‐
ing vehicle is heavier than the vehicle to be
towed.◀
The vehicle should only be transported on a
loading platform.
NOTE
When lifting the vehicle by the tow fitting
or body and chassis parts; damage can occur
on vehicle parts. There is a risk of property
damage. Lift vehicle using suitable means.◀
NOTE
If the tow bar or tow rope is attached in‐
correctly, damage to other vehicle parts can
occur. There is a risk of property damage. Cor‐
rectly attach the tow bar or tow rope to the tow
fitting.◀
Use tow fitting located in the front only for po‐
sitioning the vehicle.
Pushing the vehicle
Tow bar
To remove a disabled vehicle from the danger
area, it can be pushed for a short distance. The
vehicle can only be pushed in selector lever
position N.
The tow fittings used should be on the same
side on both vehicles.
Should it prove impossible to avoid mounting
the tow bar at an offset angle, please observe
the following:
In order to ensure that the vehicle can roll, pro‐
ceed as follows:
▷
Maneuvering capability is limited going
around corners.
1. Switch on the ignition.
2. Depress brake pedal.
▷
The tow bar will generate lateral forces if it
is secured with an offset.
3. Engage selector lever position N.
If there is a malfunction, you may not be able to
change the selector lever position.
Tow rope
When starting to tow the vehicle, make sure
that the tow rope is taut.
Electronically unlock the transmission lock, re‐
fer to page 84, if needed.
To avoid jerking and the associated stresses
on the vehicle components when towing, al‐
ways use nylon ropes or nylon straps.
Towing other vehicles
General information
Switch on the hazard warning system, depend‐
ing on local regulations.
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Tow fitting
General information
Screw thread for tow fitting
Press on the mark of the cover to push it out.
The screw-in tow fitting should always be car‐
ried in the vehicle.
Tow-starting
Steptronic transmission
Do not tow-start the vehicle.
The tow fitting can be screwed in at the front
or rear of the vehicle.
The tow fitting and the onboard vehicle tool kit,
refer to page 247, are together in the cargo
area.
Tow-starting the engine is not possible due to
the transmission.
Have the cause of the starting problems fixed.
Use of the tow fitting:
▷
▷
▷
▷
Use only the tow fitting provided with the
vehicle and screw it all the way in.
Use the tow fitting for towing on paved
roads only.
Use tow fitting located in the front only for
positioning the vehicle.
Avoid lateral loading of the tow fitting, e.g.,
do not lift the vehicle by the tow fitting.
Safety information
NOTE
If the tow fitting is not used as intended,
there can be damage to the vehicle or to the
tow fitting. There is a risk of property damage.
Observe the notes on using the tow fitting.◀
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