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EnglishMOBILITY -> Breakdown Assistance for your BMW X1 2022-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
To remove the warning triangle, push the
warning triangle to one side and remove it.
Vehicle features and options
This chapter describes model-specific equip-
ment, systems, and functions that are currently
available, or may become available in the fu-
ture, even if they are not present in the vehicle.
First-aid kit
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
Additional information:
Vehicle equipment, refer to page 8.
Some of the articles have a limited service
life. Check the expiration dates for the con-
tents regularly, replacing any expired items
promptly.
Hazard warning system
Storage
Storage for the first-aid kit is provided in the
cargo area.
BMW Assistance
The button for the hazard warning sys-
tem is located on the center console.
Principle
BMW Assist includes various services having
to do with the vehicle, e.g., customer support.
The services help maintain mobility.
The red light in the button flashes when the
hazard warning system is turned on.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
Warning triangle
For more information on possible services, the
vehicle manufacturer recommends contacting
an authorized service center or Customer Re-
lations/Customer Support.
Starting services
To start BMW Assist, go through the menu as
follows: Apps menu / "All" / "BMW Assist" /
"BMW Assist".
The warning triangle is located on the inside of
the tailgate.
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A voice connection to Customer Relations/cus-
tomer support is being established.
BMW Roadside Assistance can be started
manually as follows:
1. Go through the menu as follows: Apps
menu / "All" / "BMW Assist".
BMW Roadside Assistance
2. "BMW Roadside Assistance" or select the
desired service.
Principle
Follow the displays on the control display.
A voice connection is established as neces-
sary.
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
There are various ways of contacting BMW
Roadside Assistance.
▷
Via additional text in the Check Control
message.
Teleservice Help
▷
▷
Via a call with a mobile phone.
Via the My BMW App.
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
Functional requirements
The following functional requirements must be
met for BMW Roadside Assistance:
Teleservice Help can be started once it is re-
quested by BMW Roadside Assistance.
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
▷
An active ConnectedDrive contract, vehicle
equipped with Intelligent Emergency Call or
BMW ConnectedDrive services.
▷
▷
Vehicle must have mobile network recep-
tion.
Standby state is switched on.
BMW Accident Assistance
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
General information
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
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in the instrument cluster. In addition, a text
message appears on the control display.
Follow the displays on the control display.
A voice connection is established.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Emergency Call
Functional requirements
The following functional requirements must be
met for BMW Accident Assistance:
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
▷
An active ConnectedDrive contract, vehicle
equipped with Intelligent Emergency Call or
BMW ConnectedDrive services.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
▷
▷
Vehicle must have mobile network recep-
tion.
Standby state is switched on.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
Starting BMW Accident Assistance
Intelligent emergency calls are made using a
SIM card that is integrated into the vehicle.
If an accident is detected automatically
The BMW Response Center then makes con-
tact with the occupants of the vehicle and ini-
tiates further steps to help.
A text message relating to BMW Accident As-
sistance appears on the control display.
The connection can be established directly:
"Contact accident assistance"
If an intelligent emergency call is made, the
data used to determine necessary rescue
measures, e.g., the vehicle's current location
if it can be determined, is sent to the BMW
Response Center.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Even if the driver is unable to respond, the
BMW Response Center can, under certain cir-
cumstances, initiate steps to provide further
assistance.
Additional information:
Check Control, refer to page 137.
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
Even if the BMW Response Center is no longer
heard through the loudspeakers, the BMW Re-
sponse Center may still be able to hear the
occupants of the vehicle.
The BMW Response Center ends the emer-
gency call.
BMW Accident Assistance can be started man-
ually as follows:
General information
Only press the SOS button in the headliner in
an emergency.
1. Go through the menu as follows: Apps
menu / "All" / "BMW Assist".
2. "BMW Accident Assistance" or select the
desired service.
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
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▷
The LED is illuminated green when an
Emergency Call has been initiated.
Overview
If a cancel prompt appears on the control
display, the emergency call can be aborted.
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
▷
The LED flashes green when the connec-
tion to the BMW Response Center has been
established.
The SOS button is located in the head-
liner.
Malfunction
The function of the emergency call may be im-
paired.
Functional requirements
To use the emergency call, the following func-
tional requirements must be met:
The LED near the SOS button flashes for ap-
proximately 30 seconds. A Check Control mes-
sage is displayed.
▷
▷
Standby state is switched on.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
The Emergency Call system is functioning
correctly.
▷
The integrated SIM card in the vehicle has
been activated.
Jump-starting
Automatic triggering
Principle
Under certain conditions, for example if the
airbags are deployed, an emergency call is au-
tomatically triggered immediately after an acci-
dent of corresponding severity. Automatic Col-
lision Notification is not affected by pressing
the SOS button.
If the vehicle battery is discharged, the com-
bustion engine can be started using the bat-
tery on another vehicle and two jumper cables.
Only use jumper cables with fully insulated
clamp handles.
If an emergency call is placed, all other signal
tones and audio sources such as the Park Dis-
tance Control are muted.
Safety information
DANGER
Manual triggering
To initiate an emergency call manually, pro-
ceed as follows:
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
1. Tap the cover flap.
2. Press and hold the SOS button in the head-
liner until the LED near the button illumi-
nates green.
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Warning
3. Attach the second terminal clamp to the
positive battery terminal, or to the corre-
sponding jump-start terminal, of the vehicle
being started.
If the jumper cables are connected in the
incorrect order, spark formation may occur.
There is a risk of injury. Pay attention to the
correct order during connection.
4. Attach one terminal clamp of the negative
jumper cable to the negative battery termi-
nal, or to the corresponding engine or body
ground of assisting vehicle.
5. Attach the second terminal clamp to the
negative battery terminal, or to the corre-
sponding engine/body ground, of the vehi-
cle being started.
Warning
In the case of body contact between the two
vehicles, a short circuit can occur while jump-
starting. There is a risk of injury and risk of
property damage. Make sure that no body
contact occurs.
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine on the donor vehicle and
let it run for several minutes at an increased
idle speed.
Preparation
1. Check whether the vehicle battery of the
other vehicle has a voltage of 12 volts. The
voltage information can be found on the ve-
hicle battery.
If the vehicle to be started has a diesel en-
gine: Let the engine on the donor vehicle
run for approx. 10 minutes.
2. Switch off the engine on the donor vehicle.
2. Start the engine on the vehicle to be started
as usual.
3. Switch off any power consumers in both
vehicles.
If the first attempt to start the engine is not
successful, wait a few minutes before mak-
ing another attempt in order to allow the
discharged battery to recharge.
Jump-start terminals
The jump-start terminals are located in the en-
gine compartment.
3. Let both engines run for several minutes.
Open the covers of the jump-start terminals.
Additional information:
4. Disconnect the jumper cables again in the
reverse order.
For an overview, refer to page 360.
Check the vehicle battery and recharge, if
needed.
Connecting jumper cables
Before starting, turn off all unnecessary elec-
tronic systems/components, e.g., radio, on the
donor and receiver vehicles.
1. Open the lid of the jump-start terminal.
2. Attach one terminal clamp of the positive
jumper cable to the positive battery termi-
nal, or to the corresponding jump-start ter-
minal of the vehicle providing assistance.
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▷
▷
Only lift the vehicle using a suitable de-
vice.
Tow-starting/towing
Safety information
Warning
Do not lift or secure the vehicle on the
towing eye, rims, body components, or
chassis components.
▷
For transport, secure the vehicle by plac-
ing special tire straps over the tire tread
surfaces in the vehicle's longitudinal di-
rection.
When towing while safety systems or driver
assistance systems are activated, the behav-
ior of the individual systems may lead to an
accident, e.g., due to automatic braking or
acceleration. There is a risk of accident, in-
jury, and property damage. Do not use the
corresponding safety systems or driver assis-
tance systems when towing.
NOTICE
The vehicle can be damaged when towing
the vehicle while the front wheels are roll-
ing. There is a risk of property damage. The
front axle must be raised when the vehicle is
towed, and the vehicle must be transported
on a loading platform or using a tow dolly.
Tow dollies must be used under the rear
wheels only. Also make sure that no wheel
is touching the ground.
Pushing the vehicle
To remove a broken-down vehicle from the
hazard area, it can be pushed for distances
of approx. 328 ft/100 m at a speed of max.
6 mph/10 km/h.
Additional information:
Rolling or pushing the vehicle, refer to
page 124.
Tow truck
Without xDrive: transport vehicle
Principle
When towing the vehicle, make sure to tow it in
the direction of traffic.
The vehicle must be transported by an author-
ized service center or another qualified service
center or repair shop.
The vehicle should be transported with a tow
truck with a so-called spectacle lift or on a
loading platform.
Safety information
When using a tow dolly, make sure that
none of the wheels touch the ground. This
method should be used for distances of max.
124 miles/200 km. Follow the instructions, as
well as specified loads and speeds, given by
the tow dolly manufacturer.
Warning
The vehicle can become damaged when lift-
ing and securing it. There is a risk of injury
and risk of property damage.
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Tow truck
With xDrive: Transporting the
vehicle
Principle
The vehicle must be transported on a loading
platform or tow dolly.
The vehicle must be transported by an author-
ized service center or another qualified service
center or repair shop.
Have vehicle transported on a loading platform
or use a tow dolly.
Safety information
When using a tow dolly, make sure that
none of the wheels touch the ground. This
method should be used for distances of
200 km/124 miles. Follow the instructions, as
well as specified loads and speeds, given by
the tow dolly manufacturer.
NOTICE
The vehicle can be damaged when towing
the vehicle with a single lifted axle. There
is a risk of property damage. Have vehicle
transported on a loading platform or use a
tow dolly. Tow dollies must be used under
the rear wheels only. Also make sure that no
wheel is touching the ground.
Towing other vehicles
Principle
Switch on the hazard warning system, de-
pending on local regulations.
Warning
The vehicle can become damaged when lift-
ing and securing it. There is a risk of injury
and risk of property damage.
If the electrical system fails, mark the vehicle
being towed clearly by placing a sign or warn-
ing triangle in the rear window.
▷
Only lift the vehicle using a suitable de-
vice.
Safety information
▷
Do not lift or secure the vehicle on the
towing eye, rims, body components, or
chassis components.
Warning
▷
For transport, secure the vehicle by plac-
ing special tire straps over the tire tread
surfaces in the vehicle's longitudinal di-
rection.
If the approved gross vehicle weight of the
towing vehicle is lighter than the vehicle to be
towed, the towing eye can tear off or it will
not be possible to control vehicle handling.
There is a risk of accident, injury, and prop-
erty damage. Make sure that the gross vehi-
cle weight of the towing vehicle is heavier
than the vehicle to be towed.
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Towing eye
Warning
Principle
Different levels of braking may occur when
towing with adaptive recuperation. There is a
risk of accident, injury, and property damage.
Deactivate adaptive recuperation before tow-
ing.
The towing eye is a device that can be
screwed onto the vehicle in order to, e.g., se-
cure tow cables or tow rods.
General information
NOTICE
If the tow bar or tow rope is attached incor-
rectly, damage to other vehicle parts can oc-
cur. There is a risk of property damage. Cor-
rectly attach the tow bar or tow rope to the
towing eye.
Tow bar
The screw-in towing eye should always be car-
ried in the vehicle.
The towing eyes used should be on the same
side on both vehicles.
The towing eye can be screwed in at the front
or rear of the vehicle.
If it is not possible to avoid mounting the tow
bar at an incline, note the following:
▷
Free movement will be restricted when cor-
nering.
Safety information
▷
The inclination of the tow bar will generate
lateral forces.
NOTICE
If the towing eye is not used as intended,
there may be damage to the vehicle or to the
towing eye. There is a risk of property dam-
age. Follow the notes on using the towing
eye.
Tow rope
Observe the following notes when using the
tow rope:
▷
▷
▷
▷
▷
▷
Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
Make sure the tow rope is not twisted when
fastening.
Storage
Depending on vehicle equipment, the towing
eye may be stored in a bag as follows:
Check the attachment of the towing eye
and tow rope in regular intervals.
▷
In the cargo area under the cargo area
floor.
Do not exceed a towing speed of
30 mph/50 km/h.
▷
▷
In the cargo area on the left or right side.
In the cargo area behind a side trim panel.
Do not exceed a towing distance of
3 miles/5 km.
When driving off to tow the vehicle, make
sure that the tow rope is taut.
Using the towing eye
When using the towing eye, note the following:
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▷
▷
Use only the towing eye provided with the
vehicle.
Turn the towing eye at least 5 turns clock-
wise and screw it in as far as it will go. If
necessary, tighten with a suitable object.
▷
▷
▷
After use, unscrew the towing eye counter-
clockwise.
Use the towing eye for towing on paved
roads only.
Avoid lateral loading of the towing eye, for
instance do not lift the vehicle by the towing
eye.
▷
Check the attachment of the towing eye in
regular intervals.
Towing eye thread
Press on the mark on the edge of the cover to
push it out.
Tow-starting
Do not tow-start the vehicle.
Start the engine by jump-starting, if possible.
Have the cause of starting issues corrected by
an authorized service center or another quali-
fied service center or repair shop.
Additional information:
Jump-starting, refer to page 381.
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