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EnglishMOBILITY -> Breakdown Assistance for your BMW iX 2021-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
Move the warning triangle sideways and re-
move it.
Vehicle features and options
This chapter describes model-specific equip-
ment, systems, and functions that are currently
available, or may become available in the fu-
ture, even if they are not present in the vehicle.
First-aid kit
Additional information:
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
Vehicle equipment, refer to page 8.
Hazard warning system
Some of the articles have a limited service life.
Check the expiration dates of the contents reg-
ularly and replace any expired items promptly.
Storage
Storage for the first-aid kit is provided in the
cargo area.
BMW Assist
Hazard warning system button
Principle
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
The red light in the button flashes when the
hazard warning system is turned on.
Warning triangle
General information
The offering depends on the vehicle equip-
ment and the national-market version.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting services
1.
Apps menu
The warning triangle is located on the inside of
the tailgate.
2. "All apps"
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3. "BMW Assist"
4. "BMW Assist"
BMW Roadside Assistance can be started
manually as follows:
A voice connection to customer support is be-
ing established.
1.
Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
BMW Roadside Assistance
Follow the displays on the control display.
A voice connection is established as neces-
sary.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
There are various ways of contacting BMW
Roadside Assistance.
▷
Via additional text in the Check Control
message.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
▷
▷
Via a call with a mobile phone.
Via the My BMW App.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷
▷
Cellular network reception.
Standby state is switched on.
BMW Accident Assistance
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
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3. "BMW Assist"
General information
4. "BMW Accident Assistance" or select the
desired service.
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
Follow the displays on the control display.
A voice connection is established.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Emergency Call
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
▷
▷
Cellular network reception.
Standby state is switched on.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
Starting BMW Accident Assistance
Intelligent emergency calls are made using a
SIM card that is integrated into the vehicle.
If an accident is detected automatically
The BMW Response Center then makes con-
tact with the occupants of the vehicle and ini-
tiates further steps to help.
A text message relating to BMW Accident As-
sistance appears on the control display.
The connection can be established directly:
"Contact accident assistance"
If an intelligent emergency call is made, the
data used to determine necessary rescue
measures, e.g., the vehicle's current location
if it can be determined, is sent to the BMW
Response Center.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Even if the driver is unable to respond, the
BMW Response Center can, under certain cir-
cumstances, initiate steps to provide further
assistance.
Additional information:
Check Control, refer to page 139.
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
Even if the BMW Response Center is no longer
heard through the loudspeakers, the BMW Re-
sponse Center may still be able to hear the
occupants of the vehicle.
The BMW Response Center ends the emer-
gency call.
BMW Accident Assistance can be started man-
ually as follows:
1.
Apps menu
2. "All apps"
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General information
Only press the SOS button in the headliner in
an emergency.
Manual triggering
To initiate an emergency call manually, pro-
ceed as follows:
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
1. Tap the cover flap.
2. Press and hold the SOS button in the head-
liner until the LED near the button illumi-
nates green.
Overview
▷
▷
The LED is illuminated green when an
Emergency Call has been initiated.
If a cancel prompt appears on the control
display, the emergency call can be aborted.
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
The LED flashes green when the connec-
tion to the BMW Response Center has been
established.
The SOS button is located in the head-
liner.
Malfunction
The function of the emergency call may be im-
paired.
Functional requirements
The LED near the SOS button flashes for ap-
proximately 30 seconds. A Check Control mes-
sage is displayed.
To use the emergency call, the following func-
tional requirements must be met:
▷
▷
Standby state is switched on.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
The Emergency Call system is functioning
correctly.
▷
The integrated SIM card in the vehicle has
been activated.
What to do after an accident
Automatic triggering
Under certain conditions, for example if the
airbags are deployed, an emergency call is au-
tomatically triggered immediately after an acci-
dent of corresponding severity. Automatic Col-
lision Notification is not affected by pressing
the SOS button.
General information
After an accident, take the following safety
precautions for the high-voltage system:
▷
Apply the parking brake, then turn off drive-
ready state and standby state.
▷
▷
▷
Secure the accident site.
If an emergency call is placed, all other signal
tones and audio sources such as the Park Dis-
tance Control are muted.
Lock the vehicle after exiting.
Immediately inform the emergency res-
ponders, police, fire department, or towing
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service that the vehicle is equipped with
high-voltage system.
Towing
▷
▷
The vehicle must be recovered by an au-
thorized service center or another qualified
service center or repair shop.
General information
Depending on vehicle equipment, deactivate
two-axle level control.
Do not inhale any gases escaping from the
high-voltage battery; if needed, maintain a
safe distance from the vehicle.
Additional information:
Two-axle ride level control, refer to page 267.
Safety information
Safety information
DANGER
Warning
Contact with live components can lead to
an electric shock. There is a risk of injury
or danger to life. After an accident, do not
touch any high-voltage components such as
orange colored high-voltage cables or parts
that are in contact with exposed high-voltage
cables.
When towing while safety systems or driver
assistance systems are activated, the behav-
ior of the individual systems may lead to
an accident, e.g., due to automatic braking
or acceleration. There is a risk of accident,
injury, or property damage. Do not use the
corresponding safety systems or driver assis-
tance systems when towing.
Warning
Pushing the vehicle
Fluids in the high-voltage battery are corro-
sive. There is a risk of injury. Do not touch
fluids escaping from the high-voltage battery.
To remove a broken-down vehicle from the
hazard area, it can be pushed for distances
of approx. 328 ft/100 m at a speed of max.
6 mph/10 km/h.
Additional information:
Jump-starting
Rolling or pushing the vehicle, refer to
page 125.
General information
Have only an authorized service center or an-
other qualified service center or repair shop
perform the jump-start.
Transporting the vehicle
General information
The vehicle must be transported on a loading
platform or tow dolly.
Safety information
The vehicle must be transported by an author-
ized service center or another qualified service
center or repair shop.
DANGER
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
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Safety information
Towing other vehicles
General information
Switch on the hazard warning system, de-
pending on local regulations.
NOTICE
The vehicle can be damaged when towing
the vehicle with a single lifted axle. There is
a risk of damage to property. Have vehicle
transported on a loading platform or use a
tow dolly. Tow dollies must be used under
the rear wheels only. Also make sure that no
wheel is touching the ground.
If the electrical system has failed, clearly iden-
tify the vehicle being towed by placing a sign or
a warning triangle in the rear window.
Safety information
Warning
Warning
If the approved gross vehicle weight of the
towing vehicle is lighter than the vehicle to be
towed, the towing eye can tear off or it will
not be possible to control vehicle handling.
There is a risk of accident, injury, or property
damage. Make sure that the gross vehicle
weight of the towing vehicle is heavier than
the vehicle to be towed.
The vehicle can become damaged when lift-
ing and securing it.
There is a risk of injury or risk of damage to
property.
▷
▷
Lift the vehicle using suitable means.
Do not lift or secure the vehicle by its
towing eye, body parts, or suspension
parts.
Warning
Tow truck
Different levels of braking may occur when
towing with adaptive recuperation. There is a
risk of accident, injury, or property damage.
Deactivate adaptive recuperation before tow-
ing.
NOTICE
If the tow bar or tow rope is attached incor-
rectly, damage to other vehicle parts can oc-
cur. There is a risk of damage to property.
Correctly attach the tow bar or tow rope to
the towing eye.
Have vehicle transported on a loading platform
or use a tow dolly.
When using a tow dolly, make sure that
none of the wheels touch the ground. This
method should be used for distances of
124 miles/200 km. Follow the instructions, as
well as specified loads and speeds, given by
the tow dolly manufacturer.
Tow bar
The towing eyes used should be on the same
side on both vehicles.
If it is impossible to avoid mounting the tow
bar at an inclination, note the following:
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▷
▷
Free movement is limited when cornering.
Safety information
The tow bar will generate lateral forces if it
is secured with an inclination.
NOTICE
If the towing eye is not used as intended,
there may be damage to the vehicle or to
the towing eye. There is a risk of damage
to property. Follow the notes on using the
towing eye.
Tow rope
Observe the following notes when using the
tow rope:
▷
▷
▷
▷
▷
▷
Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
Make sure the tow rope is not twisted when
fastening.
Storage
Depending on vehicle equipment, the towing
eye may be stored in a bag as follows:
Check the attachment of the towing eye
and tow rope in regular intervals.
▷
In the cargo area under the cargo floor
panel.
Do not exceed a towing speed of
30 mph/50 km/h.
▷
▷
In the cargo area on the left or right side.
In the cargo area behind a side trim panel.
Do not exceed a towing distance of
3 miles/5 km.
When driving off to tow the vehicle, make
sure that the tow rope is taut.
Using the towing eye
When using the towing eye, note the following:
Towing eye
▷
▷
Use only the towing eye provided with the
vehicle.
Principle
Turn the towing eye at least 5 turns clock-
wise and screw it in as far as it will go. If
necessary, tighten with a suitable object.
The towing eye is a device that can be
screwed onto the vehicle in order to, e.g., se-
cure tow cables or tow rods.
▷
▷
▷
After use, unscrew the towing eye counter-
clockwise.
General information
Use the towing eye for towing on paved
roads only.
Avoid lateral loading of the towing eye, for
instance do not lift the vehicle by the towing
eye.
▷
Check the attachment of the towing eye in
regular intervals.
The screw-in towing eye should always be car-
ried in the vehicle.
The towing eye can be screwed in at the front
or rear of the vehicle.
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Towing eye thread
Press on the mark on the edge of the cover to
push it out.
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