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EnglishBreakdown assistance -> Emergency Request for your BMW i8 2014-2020
Breakdown assistance
MOBILITY
portant for vehicle diagnosis. This data is trans‐
mitted automatically.
BMW Roadside Assistance
Concept
Teleservice Help
Depending on the country, the Teleservice Help
enables a more in-depth diagnosis of the vehicle
via wireless transmission.
Contact the BMW Group Roadside Assistance if
assistance is needed in the event of a break‐
down.
You can launch Teleservice Help by requesting it
through the Service Specialist.
General information
In the event of a breakdown, data on the vehi‐
cle's condition is sent to the vehicle manufac‐
turer.
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. Control Display is switched on.
4. "Teleservice Help"
There are various ways of making contact.
▷ Via a Check Control message, refer to
page 117.
The driving ability of the vehicle can be restored
for specific functions.
▷ Calling with a mobile phone.
▷ Via the BMW Connected app.
If this is not possible, further measures will be ini‐
tiated, for instance Roadside Assistance will be
informed.
Requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW Con‐
nectedDrive services.
Emergency Request
▷ Cellular network reception.
▷ Standby state is switched on.
Intelligent emergency call
Concept
Starting
In case of an emergency, an Emergency Re‐
quest can be triggered automatically by the sys‐
tem or manually.
If the vehicle is equipped with Teleservices, sup‐
port is offered through Teleservice Diagnosis.
Via iDrive:
General information
Only press the SOS button in an emergency.
1. "ConnectedDrive"
2. "BMW Assist"
Intelligent emergency call establishes a connec‐
tion with the BMW Response Center.
3. "BMW i Roadside Assistance"
The contact to the Roadside Assistance of
the manufacture is established.
For technical reasons, the Emergency Request
cannot be guaranteed under unfavorable condi‐
tions.
A telephone number is displayed, if needed.
Select to dial the telephone number on a
connected mobile phone.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is im‐
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Breakdown assistance
MOBILITY
The BMW Response Center then makes
contact with you and takes further steps to
help you.
Overview
Even if you are unable to respond, the BMW
Response Center can take further steps to
help you under certain circumstances.
For this, data is transmitted to the BMW Re‐
sponse Center which serves to determine the
necessary rescue measures. For instance,
the current position of the vehicle, if it can be
established.
SOS button in the roofliner.
Even if you can no longer hear the BMW Re‐
sponse Center through the loudspeakers, the
BMW Response Center may still be able to
hear you.
Functional requirements
▷ The Assist system is functional.
▷ Standby state is switched on.
The BMW Response Center ends the Emer‐
gency Request.
▷ If the vehicle is equipped with intelligent
emergency call: the SIM card integrated in
the vehicle has been activated.
What to do after an accident
Safety information
Warning
Automatic triggering
Under certain conditions, for instance if the air‐
bags trigger, an Emergency Request is automati‐
cally initiated immediately after an accident of
corresponding severity. Automatic Collision Noti‐
fication is not affected by pressing the SOS but‐
ton.
Contact with live components can lead to an
electric shock. There is a risk of injuries or dan‐
ger to life. After an accident, do not touch any
high-voltage components such as orange col‐
ored high-voltage cables or parts that are in
contact with exposed high-voltage cables.
Manual triggering
1. Tap the cover.
2. Press and hold the SOS button until the LED
on the button illuminates green.
▷ The LED is illuminated green when an Emer‐
gency Request has been initiated.
Warning
Fluids in the high-voltage battery are corrosive.
There is a risk of injury. Do not touch fluids es‐
caping from the high-voltage battery.
If a cancel prompt appears on the Control
Display, the Emergency Request can be
aborted.
If the situation allows, wait in your vehicle until
the voice connection has been established.
General information
After an accident, comply with the following
safety precautions with regard to the high-volt‐
age system:
▷ The LED flashes green when a connection to
the BMW Response Center has been estab‐
lished.
▷ Secure the crash site.
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