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EnglishBreakdown Assistance -> Emergency Call for your BMW i4 2021-2025
Breakdown Assistance
MOBILITY
Teleservice Help
Starting BMW Accident Assistance
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
If an accident is detected automatically
A text message relating to BMW Accident As-
sistance appears on the control display.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
The connection can be established directly:
"Contact accident assistance"
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Additional information:
Check Control, refer to page 139.
BMW Accident Assistance
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
BMW Accident Assistance can be started man-
ually as follows:
General information
1.
Apps menu
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
2. "All apps"
3. "BMW Assist"
4. "BMW Accident Assistance" or select the
desired service.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Follow the displays on the control display.
A voice connection is established.
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
Emergency Call
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
▷
▷
Cellular network reception.
Standby state is switched on.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
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Breakdown Assistance
MOBILITY
The Intelligent Assist system establishes a
connection with the BMW Response Center.
Functional requirements
To use the emergency call, the following func-
tional requirements must be met:
Intelligent emergency calls are made using a
SIM card that is integrated into the vehicle.
▷
▷
Standby state is switched on.
The BMW Response Center then makes con-
tact with the occupants of the vehicle and ini-
tiates further steps to help.
The Emergency Call system is functioning
correctly.
▷
The integrated SIM card in the vehicle has
been activated.
If an intelligent emergency call is made, the
data used to determine necessary rescue
measures, e.g., the vehicle's current location
if it can be determined, is sent to the BMW
Response Center.
Automatic triggering
Under certain conditions, for example if the
airbags are deployed, an emergency call is au-
tomatically triggered immediately after an acci-
dent of corresponding severity. Automatic Col-
lision Notification is not affected by pressing
the SOS button.
Even if the driver is unable to respond, the
BMW Response Center can, under certain cir-
cumstances, initiate steps to provide further
assistance.
Even if the BMW Response Center is no longer
heard through the loudspeakers, the BMW Re-
sponse Center may still be able to hear the
occupants of the vehicle.
If an emergency call is placed, all other signal
tones and audio sources such as the Park Dis-
tance Control are muted.
The BMW Response Center ends the emer-
gency call.
Manual triggering
To initiate an emergency call manually, pro-
ceed as follows:
General information
Only press the SOS button in the headliner in
an emergency.
1. Tap the cover flap.
2. Press and hold the SOS button in the head-
liner until the LED near the button illumi-
nates green.
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
▷
▷
The LED is illuminated green when an
Emergency Call has been initiated.
Overview
If a cancel prompt appears on the control
display, the emergency call can be aborted.
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
The LED flashes green when the connec-
tion to the BMW Response Center has been
established.
Malfunction
The function of the emergency call may be im-
paired.
The SOS button is located in the head-
liner.
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Breakdown Assistance
MOBILITY
The LED near the SOS button flashes for ap-
proximately 30 seconds. A Check Control mes-
sage is displayed.
that are in contact with exposed high-voltage
cables.
An emergency call may be disrupted in the fol-
lowing circumstances, among others:
Warning
▷
▷
Extended vehicle idle times.
Fluids in the high-voltage battery are corro-
sive. There is a risk of injury. Do not touch
fluids escaping from the high-voltage battery.
Intense sunlight on vehicle roof.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
Jump-starting
What to do after an accident
General information
Have only an authorized service center or an-
other qualified service center or repair shop
perform the jump-start.
General information
After an accident, take the following safety
precautions for the high-voltage system:
▷
Apply the parking brake, then turn off drive-
ready state and standby state.
Safety information
▷
▷
▷
Secure the accident site.
DANGER
Lock the vehicle after exiting.
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
Immediately inform the emergency res-
ponders, police, fire department, or towing
service that the vehicle is equipped with
high-voltage system.
▷
▷
The vehicle must be recovered by an au-
thorized service center or another qualified
service center or repair shop.
Towing
Do not inhale any gases escaping from the
high-voltage battery; if needed, maintain a
safe distance from the vehicle.
Safety information
Warning
Safety information
When towing while safety systems or driver
assistance systems are activated, the behav-
ior of the individual systems may lead to an
accident, e.g., due to automatic braking or
acceleration. There is a risk of accident, in-
jury, and property damage. Do not use the
corresponding safety systems or driver assis-
tance systems when towing.
DANGER
Contact with live components can lead to
an electric shock. There is a risk of injury
or danger to life. After an accident, do not
touch any high-voltage components such as
orange colored high-voltage cables or parts
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