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EnglishBreakdown Assistance -> BMW Roadside Assistance for your BMW i4 2021-2025
Breakdown Assistance
MOBILITY
There are various ways of contacting BMW
Roadside Assistance.
Storage
Storage for the first-aid kit is provided in the
right side of the cargo area.
▷
Via additional text in the Check Control
message.
▷
▷
Via a call with a mobile phone.
Via the My BMW App.
BMW Assist
Principle
Functional requirements
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
▷
▷
Cellular network reception.
Standby state is switched on.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Starting services
1.
Apps menu
BMW Roadside Assistance can be started
manually as follows:
2. "All apps"
3. "BMW Assist"
1.
Apps menu
4. Select the BMW Assistance option.
2. "All apps"
A voice connection to customer support is be-
ing established.
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
BMW Roadside Assistance
Follow the displays on the control display.
A voice connection is established as neces-
sary.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
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Breakdown Assistance
MOBILITY
Teleservice Help
Starting BMW Accident Assistance
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
If an accident is detected automatically
A text message relating to BMW Accident As-
sistance appears on the control display.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
The connection can be established directly:
"Contact accident assistance"
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Additional information:
Check Control, refer to page 139.
BMW Accident Assistance
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
BMW Accident Assistance can be started man-
ually as follows:
General information
1.
Apps menu
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
2. "All apps"
3. "BMW Assist"
4. "BMW Accident Assistance" or select the
desired service.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Follow the displays on the control display.
A voice connection is established.
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
Emergency Call
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
▷
▷
Cellular network reception.
Standby state is switched on.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
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