Deutsch
EnglishBreakdown Assistance -> BMW Assist for your BMW i4 2021-2025
Breakdown Assistance
MOBILITY
There are various ways of contacting BMW
Roadside Assistance.
Storage
Storage for the first-aid kit is provided in the
right side of the cargo area.
▷
Via additional text in the Check Control
message.
▷
▷
Via a call with a mobile phone.
Via the My BMW App.
BMW Assist
Principle
Functional requirements
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
▷
▷
Cellular network reception.
Standby state is switched on.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Starting services
1.
Apps menu
BMW Roadside Assistance can be started
manually as follows:
2. "All apps"
3. "BMW Assist"
1.
Apps menu
4. Select the BMW Assistance option.
2. "All apps"
A voice connection to customer support is be-
ing established.
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
BMW Roadside Assistance
Follow the displays on the control display.
A voice connection is established as neces-
sary.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
342
Online Edition for Part no. 01405B45E30 - VI/24
