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EnglishAudio System -> Apps Vehicles With SYNC 2.5 for your Ford Kuga 2019-2025
Audio System
4. Select Find mobile apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
Select the apps option on the
feature bar.
1. Switch Android Auto off.
2. Pair your device.
5. Select the app that you want to use on
the touchscreen.
3. Start the apps on your device that you
want to use through the system.
Using Android Auto
Switching Android Auto On
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select Find mobile apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
1. Connect your device to a USB port.
2. Follow the instructions on the
touchscreen.
Note: You might need to enable Android
Auto from the settings menu.
5. Select the app that you want to use on
Note: Certain features of the system are
not available when you are using Android
Auto.
the touchscreen.
Using Mobile Navigation on an
Android Device
1. Connect your device to a USB port.
2. Switch Android Auto off.
3. Switch on Enable Mobile apps via USB
in the Mobile Apps Settings tile.
Switching Android Auto Off
Select the settings option on the
feature bar.
1. Select Android Auto preferences.
2. Disable Android Auto.
4. Select the apps option on the feature
bar.
Using Apps on an Android Device
5. Select the navigation app that you
want to use on the touchscreen.
Note: For more information about available
apps, refer to the local Ford website.
Note: When using a navigation app, keep
your device unlocked and the app open.
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
Audio System
Apps Troubleshooting
Symptom
Possible Cause and Resolution
Incompatible device.
The system cannot find any
apps.
–
•
You will need an Android device with OS 2.3 or
higher or an iOS 3GS device with iOS 5.0 or higher.
Pair and connect your Android device to find
AppLink compatible apps. Connect your iOS device
to a USB port to find AppLink compatible apps.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps.
–
–
AppLink compatible apps not installed on your device.
Download and install the latest version of the app.
AppLink compatible apps not running on your device.
•
•
Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
–
–
Incorrect app settings.
•
Check and adjust the app settings on your device
and allow the system to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps.
Apps failed to fully close.
Restart the apps and try again.
•
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them.
–
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•
Switch Bluetooth® off and on again to force the
system to reconnect to your device.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
Audio System
Symptom
Possible Cause and Resolution
Cable connection issue.
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them.
–
–
–
•
Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet.
Device volume is low.
Turn the volume up on your device.
•
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them.
Device limitation.Some Android devices have a limited
number of Bluetooth® ports that apps can use to
connect.If you have more apps running on your device
than the number of available Bluetooth® ports, the
system cannot find all of them.
•
Close some of the apps to allow the system to find
those that you want to use.
USING VOICE RECOGNITION -
VEHICLES WITH: SYNC 2.5
Phone Voice Service
This system allows you to use the voice
recognition features of your phone and
focus on your driving.
Press the voice control button
on the steering wheel.
Note: This only works when connected via
Bluetooth®. See Connecting a
Bluetooth® Device (page 434).
Note: When using voice recognition use the
language set on the device.
Note: We recommend that you check your
data plan before using your phone voice
service through the system. Using them
could result in additional charges.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
