Deutsch
EnglishSYNC 3 for your Ford Focus 2010-2017
SYNC™ 3
Getting to Know Your System
GENERAL INFORMATION
The SYNC 3 system allows you to interact
with a variety of features using the
touchscreen and voice commands. By
integrating with your Bluetooth-enabled
phone, the touchscreen provides easy
interaction with audio, multimedia, climate
control, navigation, and your phone's SYNC
AppLink.
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Using the Touchscreen
To operate the touchscreen, you can
simply touch the item or option that you
want to select. The button highlights when
you select it.
The SYNC 3 layout allows you to quickly
select the feature you wish to use.
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SYNC™ 3
Item
Menu Item
Action and Description
A
Status Bar
This bar displays icons and messages pertaining to current
system activities including climate settings, voice
commands and phone functions such as text messages.
B
C
Home
Clock
This button is available on the main screens. Pressing it
takes you to the home screen view.
This shows the current time. You can set the clock manually
or have it controlled by the vehicle's GPS location. See
Settings (page 380).
D
E
Outside
This displays the current outside temperature.
Temperature
Feature Bar
You can touch any of the buttons on this bar to select a
feature.
The Status Bar
The touchscreen allows you quick access
to all of your comfort, navigation,
communication and entertainment
options. Using the status and feature bar
you can quickly select the feature you want
to use.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 10 minutes after
you switch the ignition off (and no doors
open).
Additional icons also display in the status
bar depending on market, vehicle options
and current operation. If a feature is not
active, the icon does not display. Certain
icons may move to the left or right
depending on what options are active.
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SYNC™ 3
E223058
Callout
Item
Description
A
Microphone Mute This icon displays when your phone's microphone is
muted. A caller cannot hear you.
B
C
Mute
This icon displays when the audio system is muted.
Download
This icon displays when SYNC 3 has received a soft-
ware update. Pressing the icon will show more details
about the new software.
D
E
Wi-Fi
This icon displays when the system is connected to
a Wi-Fi network.
Wi-Fi in Range
This icon displays when an available Wi-Fi network
is within range.
F
Roaming
This icon displays when your cell phone is roaming.
G
Text Message
This icon displays when you receive a text message
on your phone.
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SYNC™ 3
Callout
Item
Description
H
I
911 Assist Off
This icon displays when 911 Assist is set to off and
your phone is connected to SYNC.
Bluetooth Alert
Bluetooth
This icon displays when there is an active Bluetooth
alert.
J
This icon displays to show an active Bluetooth
connection.
Messages may also appear in the status
bar to provide you with notifications. You
can select the message to view the
associated feature.
Feature Bar
Feature Bar Item
Functions
Audio
Allows you to control the media playing in
your vehicle. You can control all audio
features including AM, FM and satellite
radio, CDs, and media streaming over a
Bluetooth device or through a USB
connection.
Phone
Allows you to make calls, receive calls, and
access the phonebook of your connected
device.
Navigation
Allows you to see your vehicle's location on
a virtual road map, get driving directions to
your destination and find points of interest
along your route.
(If equipped)
Apps
Connect and control SYNC 3 compatible
apps running on your iPhone or Android
device. Also, access built-in additional
features such as SiriusXM Traffic and Travel
Link (if equipped).
Settings
You can customize your system with
various settings for the touchscreen display,
feature preferences, and how you want to
interact with your vehicle.
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SYNC™ 3
Cleaning the Touchscreen
SEEK NEXT:
•
While in radio mode, press to seek
You can remove fingerprints with a dry,
between memory presets.
clean, soft cloth.
•
While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
If dirt or fingerprints are still on the screen,
apply a small amount of alcohol to the
cloth and try to clean it again.
SEEK PREVIOUS:
Note: Do not use detergent or any type of
•
While in radio mode, press to seek
solvent to clean the touchscreen.
between memory presets.
Note: Do not pour or spray alcohol onto the
•
While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
touchscreen.
Using Voice Recognition
PHONE ACCEPT: Press to answer a call
Using voice commands allows you to keep
your hands on the wheel and eyes on the
road. The system provides feedback
through audible tones, prompts, questions
and spoken confirmations depending on
the situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the status bar
indicating the status of the voice command
session. See Using Voice Recognition
(page 348).
or switch between calls.
PHONE REJECT: Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
M:Touch the control repeatedly to switch
between media sources (modes).
See Steering Wheel (page 70).
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
•
•
•
•
•
Power: Switch the audio system on
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
Voice: Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.
and off.
VOL: Control the volume of playing
audio.
Seek and Tune: se as you normally
would in audio modes.
Eject: Eject a CD from the audio
system.
SOURCE or MEDIA: Press repeatedly
to advance through available media
modes.
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SYNC™ 3
•
•
•
•
SOUND: Press to access the Sound
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
menu where you can adjust sound and
other audio settings.
1-6: Press and hold to store or press to
select an AM, FM or SIRIUS memory
preset. See Audio System (page 282).
DISP: Switch the display on or off. You
can also touch the screen to switch the
display back on.
Temperature, fan and climate
control buttons: Control the
temperature, fan speed or settings of
the climate control system. See
Climate Control (page 103).
911 Assist
WARNINGS
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting:
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
Website
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 380).
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
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To make sure that 911 Assist works
correctly:
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
•
•
The 911 Assist feature must be set on
before the incident.
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
911 Assist May Not Work If
•
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
•
•
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
The vehicle's battery or the SYNC
system has no power.
•
•
The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
•
SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
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SYNC™ 3
•
Do not leave playing devices in your
Safety Information
WARNING
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
Driving while distracted can result in
loss of vehicle control, crash and
•
For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
•
•
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
•
Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
•
•
All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples.
Restricted features
Pairing a Bluetooth phone.
Cellular Phone
Browsing of list entries is limited for phone contacts and
recent phone calls.
System Functionality
Editing the keypad code.
Enabling Valet Mode.
Editing settings while the rear view camera or active park
assist are active.
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Restricted features
Wi-Fi
Editing Wi-Fi settings.
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.
Using the keyboard to enter a destination.
Text Messages
Navigation
Adding or editing Navigation Favorites entries or Avoid
Areas.
an optional feature on select 2017 MY
Creating an Owner Account
Why do I need an owner account?
vehicles. FordPass® is available through
a free download via the Apple App Store®
or Google Play™. Message and data rates
may apply. Services may be limited by
mobile phone network coverage area.
•
•
•
Essential for keeping up with the latest
software and connected features.
Access to customer support for any
questions you may have.
Maintain account permissions.
•
•
FCC: LHJ-FAN
IC: 2807E-FAN
Updating Your System
Visit the website to sign up and register.
You can choose to download the update
onto a USB drive or use Wi-Fi to deliver
automatic updates.
Website
USB Updates
To use the USB update you need to log
into your owner account and visit the SYNC
software update page.
SYNC Connect (If Equipped)
With a SYNC® Connect-equipped vehicle,
you can use FordPass® to track your
vehicle’s location and remotely access
vehicle features such as start, lock and
unlock and vehicle status including fuel
level and approximate mileage. You can
also schedule specific times to remotely
start your vehicle so it’s ready to hit the
road as soon as you are. SYNC Connect is
Website
The website notifies you if an update is
available. You can then select to download
the update.
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SYNC™ 3
You will need an empty USB drive. Please
You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature.
If you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 380). You can also perform
a master reset. See SYNC™ 3
check the website for minimum
requirements. Once you have inserted the
USB drive into your computer, choose to
start the download. Follow the instructions
provided to download the files to the USB
drive.
To install the update in your vehicle,
remove anything that is plugged in the USB
ports on the media hub and plug in the
USB drive containing the update. When
the USB drive is plugged in, the installation
should begin immediately. After a
successful installation, the update is
available the next time the vehicle is
started.
The installation of most files occurs in the
background, and does not interrupt your
use of the system. Navigation updates
cannot be installed in the background,
because the files are too large.
Menu Item
Settings
General
Automatic
System
From this menu, you can
enable automatic updates.
If you have not done so
already, the system
Updates
Please refer to the website for any further
actions.
prompts you to set up a
Wi-Fi connection when you
enable this feature.
Updating Over Wi-Fi
To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi
access point. Data rates may apply.
When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time.
Software downloads can take place for up
to 30 minutes after you have switched your
vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
a download does not complete for any
reason, the download continues where it
left off at the next Wi-Fi connected
To enable automatic updates using
Wi-Fi, select:
Menu Item
Settings
Wi-Fi
Available
Wi-Fi
You can then select your
Wi-Fi network. You may
have to enter the security
code if the network is
secured. The system
opportunity. Upon activation of an update,
a banner displays on the touchscreen
indicating the system update. Select the
icon to see more detail. This icon displays
for two ignition cycles.
Networks
confirms when it has
connected to the network.
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SYNC™ 3
unread), and call history, including history
To switch this feature off:
Menu Item
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short diagnostic log of approximately 10
minutes of all recent system activity. The
log profile and other system data may be
used to improve the system and help
diagnose any problems that may occur.
The cellular profile, media device index,
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when the
cellular phone or media player is
connected.
Settings
General
Automatic
System
In this menu selection, you
can change the selection
for automatic updates to
OFF.
Updates
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
If you sell or transfer your vehicle, we
recommend you perform a Master Reset
to erase all stored information. You can
find more information about the Master
Reset in General Settings. See Settings
(page 380). System data cannot be
accessed without special equipment and
Ford Motor Company and Ford of Canada
do not access the system data for any
purpose other than as described absent
consent, a court order, or where required
by law enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
Monday-Saturday, 8:30am-8:00pm EST.
Sunday, 10:30am-7:30pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due to
holidays.
Privacy Information
When you connect a cellular phone to
SYNC 3, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
independently of Ford Motor Company and
Ford of Canada.
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SYNC™ 3
HOME SCREEN
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Item
Tile
Audio
Home screen display
A
Shows the active media source.
If your vehicle does not have navigation, this space contains the
compass.
B
C
Phone
The name of the connected phone appears on the screen. The
status of the phone features also appear. This includes signal
strength, battery charge, 911 assist setting state (On or Off),
text messaging and roaming.
*
Navigation
This map displays your current location or current route in real
time.
When you have navigation active, you also see the next turn
and the length of time and distance to your destination.
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Item
Tile
Home screen display
If your vehicle does not have navigation, this space contains the
audio information.
* If equipped.
You can access each feature controlled by
You can touch any of the feature displays
to access that feature.
SYNC 3 through a variety of commands.
To activate the SYNC 3 voice
Anytime you select the home button, the
commands push the voice
system returns you to this screen.
button on the steering wheel and
wait for the prompt.
USING VOICE RECOGNITION
___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.
The SYNC 3 system allows you to use voice
commands, to control features like audio
and phone. By using voice commands, you
can keep your hands on the wheel and your
eyes on the road.
There are some commands that work for
every feature, these commands are:
Voice Command
Action and Description
Main Menu
Go back
Brings you to the main menu.
Returns you to the previous screen.
Cancel
Ends the voice session.
List of Commands
Gives you a list of possible voice commands.
___ List of Commands You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:
Phone List of Commands
Navigation List of Commands
Next Page
Previous Page
Help
You can use this command to view the next page of options on
any screen where multiple pages of choices are given.
You can use this command to view the previous page of options
on any screen where multiple pages of choices are given.
Gives you available commands you can use on the current
screen.
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SYNC™ 3
Included here are some of the most
popular commands for each SYNC 3
feature.
Audio Voice Commands
___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of a
artist, album, song or a genre.
To control the media features, press the voice button and when prompted, say:
Voice command
Description
Sirius Channel ___
*
You can say the Sirius channel name or number
such as "Sirius channel 16".
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".
AM ___
Allows you to tune to a specific FM or AM
frequency such as "88.7 FM" or "1580 AM".
FM ___
FM ___ HD ___
*
Allows you to tune to a specific HD frequency
such as “88.7 FM HD 1”.
Bluetooth Audio
USB
Allows you to listen to music on your Bluetooth-
connected device.
Allows you to listen to music on your USB
connected device.
Play Genre ___
Play Playlist ___
Play Artist ___
Play Album ___
Play Podcast ___
Play Song ___
For USB audio only, you can say the name of an
artist, album, song or a genre to listen to that
selection. Your system must finish indexing
before this option is available. For example, you
could say "Play artist, The Beatles" or "Play song,
Penny Lane".
Play Audiobook ___
Browse ___
For USB audio only, you can say the name of an
artist, album, or a genre to browse by that selec-
tion. Your system must finish indexing before this
option is available. For example you can say
"Browse The Beatles" or "Browse folk".
* This option may not be available in all markets or may require a subscription.
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You can use voice commands to connect
Phone Voice Commands
Pairing a Phone
your Bluetooth-enabled phone to the
system.
To pair your phone, press the voice button and when prompted, say:
Voice command
Description
Pair Phone
Follow the on-screen instructions to complete the pairing
process. See Settings (page 380).
Making Calls
___ is a dynamic listing, meaning that for
phone voice commands it can be the name
of the contact you wish to call or the digits
you want to dial.
Press the voice button and say a command similar to the following:
Voice command
Description
Call ___
Allows you to call a specific contact from your phonebook
such as "Call Jenny".
Call ___ at ___
Dial ___
Allows you to call a specific contact from your phonebook
at a specific location such as "Call Jenny at Home".
Allows you to dial a specific number such as “Dial 867-5309”.
Please make sure that you are saying the
contact name exactly as it appears in your
contact list.
Once you have provided the digits of the phone number, you can say the following
commands:
Voice Command
Description
<0-9>
If the full number was not entered with the first command, you
can continue saying the number.
Dial
Tells SYNC 3 to make the phone call.
Delete
Clear
Tells SYNC 3 to erase the last block of digits stated.
Tells SYNC 3 to erase the entire number.
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Text Message Voice Commands
To access text message options, press the voice button and say:
Voice command
Description
Listen to Message
Listen to text message ___
Reply to Message
You can say the number of the message you
would like to hear.
___ is a dynamic listing, meaning that for
navigation voice commands it can be a POI
category or an address.
Navigation Voice Commands
Setting a Destination
You can use any of the following
commands to set a destination or find a
point of interest.
You can find an address, a point of interest (POI), or search for points of interest
by category:
Voice command
Find an Address
Find a ___
Description
Allows you to enter the address search functionality.
State the name of the POI category you would like to search for
such as "Find restaurants".
Find POI
Allows you to enter the POI search functionality.
Find Intersection
Allows you to enter the intersection search functionality.
Destination Nearest State the name of the POI category you would like to search for
___ nearby such as "Destination nearest restaurants".
Destination Previous Allows you to see a list of your previous destinations.
Destination
Destination Home
Allows you to route to your home address.
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In addition, you can say these commands when a route is active:
Voice command
Cancel Route
Detour
Description
Cancels the current route.
Allows you to select an alternate route.
Repeats the last guidance prompt.
Shows the current route.
Repeat Instruction
Show Route
Where Am I
Zoom in
Provides current location.
Allows you to zoom in on the map.
Allows you to zoom out from the map.
Zoom out
Mobile App Voice Commands (If Equipped)
The following voice commands are always available:
Voice command
Description
Mobile Apps
SYNC 3 will prompt you to say the name of an app to start it on
SYNC 3.
List Mobile Apps
Find New Apps
SYNC 3 will list all of the currently available Mobile Apps.
SYNC 3 will search and connect to compatible app(s) running on
your mobile device.
There are also voice commands that you can use when app(s) are connected to
SYNC 3:
Voice command
Description
Say the name of an At any time, you can say the name of a mobile app to start the
app mobile app on SYNC 3.
Say the name of an SYNC 3 will list the available voice commands for the specified
app, followed by
help
app if the app is running on SYNC 3.
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SiriusXM Traffic and Travel Link may not
SiriusXM Traffic and Travel Link
be available in all markets. Activation and
a subscription are required.
Voice Commands (If Equipped)
You can say the following commands to access SiriusXM Traffic and Travel Link:
Voice command
Description
Show Traffic
Displays a list of traffic incidents.
Show Weather Map Displays the current weather map.
Show Fuel Prices
Displays a list of fuel prices.
Show 5 Day Fore-
cast
Displays the 5 day weather forecast.
Help
Voice Settings Commands
You can say the following commands to access the voice settings:
Voice command
Description
Voice Settings
Allows you to enter the voice settings functionality.
Sets standard prompting with longer prompts.
Interaction Mode
Standard
Interaction Mode
Advanced
Sets advanced prompting with shorter prompts.
Phone Confirmation On Allows the system to confirm before making a phone call.
Phone Confirmation Off The system does not confirm before placing a call.
Voice Command Lists On The system displays a short list of available commands.
Voice Command Lists Off The system does not display the list of commands.
You can use the volume control to adjust
the volume of the system voice prompts.
While prompt is active, adjust the volume
control up or down to your desired setting.
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Note: Depending on the current climate
To disable this automatic fan speed
reduction feature during voice sessions,
press and hold the climate control AC and
Recirculated air buttons simultaneously,
release and then increase fan speed within
2 seconds. To re-enable this feature, repeat
the above sequence.
control settings, the fan speed may
automatically go down while issuing voice
commands or while making and receiving
phone calls via SYNC to reduce the amount
of background noise in the vehicle. The fan
speed will automatically return to normal
operation once the voice session ends. Fan
speed can also be adjusted normally during
a voice session, simply press fan buttons (or
turn fan knob) to increase or decrease fan
speed to desired setting.
ENTERTAINMENT
E207617
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SYNC™ 3
You can access these options using the
touchscreen or voice commands.
Message
Message and description
Sources
Sources
A
B
C
Press this button to select the source of
Direct Tune
Presets
media you want to listen to.
Menu item
AM
FM
SIRIUS
CD
*
USB
The name of the USB that is plugged in displays here.
Bluetooth Stereo
Apps If you have SYNC 3 compatible apps on your connected smart phone, they
display here as individual source selections.
* This feature may not be available in all markets and requires an active subscription.
Once you have entered the station's
AM/FM Radio
call numbers, you can select:
Tuning a Station
Menu item
Action and descrip-
tion
You can use the tune or seek controls on
the radio bezel to select a station.
Enter
Press to begin
playing the station
you have entered.
To tune a station using the
touchscreen, select:
Cancel
Press to exit
Menu item
without changing
the station.
Direct Tune
Presets
A pop up appears, allowing you to type in
the frequency of a station. You can only
enter a valid station for the source you are
currently listening to.
To set a new preset, tune to the station
and then press and hold one of the
memory preset buttons. The audio mutes
briefly while the system saves the station
and then returns.
You can press the backspace button to
delete the previously entered number.
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There are two preset banks available for
SIRIUS satellite radio is a
AM and three banks for FM. To access
additional presets, tap the preset button.
The indicator on the preset button shows
which bank of presets you are currently
viewing.
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SIRIUS satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.
SIRIUS® Satellite Radio (If
Activated)
Note: This feature may not be available in
all markets and requires an active
subscription.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
list of SIRIUS satellite radio channels, and
other features, please visit
at 1-888-539-7474.
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming. This includes canceling,
moving or adding particular channels, and
its prices, at any time, with or without notice
to you. Ford Motor Company shall not be
responsible for any such programming
changes.
E234451
Note: This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
The following buttons are available for Sirius:
Menu item Action and description
Browse
Direct Tune
Touch this button to see a list of available stations.
A pop-up appears, allowing you to type in the call numbers of
a station.
Once you enter the stations call numbers, you can select:
Enter
The system tunes to the station you select.
Cancel
You exit the pop-up and the current station
continues to play.
You can press the backspace button to delete the previous
number.
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Menu item
Replay
Action and description
Replay audio on the current channel. You can replay approx-
imately 45 minutes of audio as long as you remain tuned to
the current station. Changing stations erases the previous
audio.
Live
When you are in replay mode, you are not
able to select a different preset until you
return to live audio. Pressing this button
returns you to the live broadcast.
ALERT
Save the current song, artist, or team as a favorite. The system
alerts you when it plays again on any channel.
Selecting this button allows you to enable and edit alerts. See
Settings (page 380).
SIRIUS. To access additional presets, tap
the preset button. The indicator on the
Memory Presets
To set a preset, tune to the station then
press and hold one of the memory preset
buttons. The audio mutes briefly while the
system saves the station and returns once
the station is stored.
preset button shows which bank of presets
you are currently viewing.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. See
Settings (page 380).
SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
Antenna obstructions
Terrain
For optimal reception performance, keep the antenna clear
of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunder-
storms can interfere with your reception.
Station overload
When you pass a ground-based broadcast-repeating tower,
a stronger signal may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interference
Your display may show ACQUIRING... to indicate the interfer-
ence and the audio system may mute.
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Troubleshooting tips
Cause
Message
Action
Acquiring Signal
Radio requires more than two No action required. This
seconds to produce audio for message should disappear
the selected channel.
shortly.
Satellite antenna fault There is an internal module or If this message does not clear
system failure present.
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
SIRIUS system failure
Invalid Channel
The channel is no longer avail- Tune to another channel or
able.
choose another preset.
Unsubscribed Channel Your subscription does not
include this channel.
Contact SIRIUS at 1-888-539-
7474 to subscribe to the
channel, or tune to another
channel.
Satellite acquiring
The signal is lost from the
SIRIUS satellite or SIRIUS
The signal is blocked. When
you move into an open area,
signal…
tower to your vehicle antenna. the signal should return.
Updating…
Update of channel program-
ming in progress.
No action required. The
process may take up to three
minutes.
Questions? Call 1-
888-539-7474
Your satellite service is no
longer available.
Contact SIRIUS at 1-888-539-
7474 to resolve subscription
issues.
None found. Check
channel guide.
All the channels in the selected Use the channel guide to turn
category are either skipped or off the Lock or Skip function on
locked.
that station.
SIRIUS Subscription
updated
SIRIUS has updated the chan- No action required.
nels available for your vehicle.
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 380).
HD Radio™ Information (If
Available)
Note: This feature may not be available in
all markets.
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HD Radio technology is the digital
The HD logo is grey when acquiring a digital
station, and then changes to orange when
digital audio is playing. When this logo is
available, you may also see Title and Artist
fields on-screen.
The multicast indicator appears in FM
mode (only) if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations (HD2 through HD7) are
only available digitally.
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts (where
available) in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit:
Website
Note: There is also an additional feature
for stations that have more than 1 HD
multicast (For example, HD1 or HD2). The
HD logo and Radio text appears as a button.
Pressing this button allows you to cycle
through all of the HD stations on that
specific frequency. For example, if you are
on 101.1 and it has HD1, HD2, HD3, pressing
the button repeatedly causes the radio to
cycle through the HD stations in a cyclic
increasing order.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:
E142616
When HD Radio broadcasts are active, you can access the following functions:
Message
Action and description
Presets
Allows you to save an active channel as a memory preset.
Touch and hold a memory preset slot until the sound returns.
There is a brief mute while the radio saves the station. Sound
returns when the channel saves. When switching to an HD2
or HD3 memory preset, the sound mutes before the digital
audio plays, because the system has to reacquire the digital
signal.
Note: As with any station you save, you cannot access the saved station if your vehicle is
outside the station’s reception area.
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SYNC™ 3
HD Radio Reception and Station Troubleshooting
Potential reception issues
Reception area
If you are listening to a multicast station and you are on the
fringe of the reception area, the station may mute due to
weak signal strength.
If you are listening to HD1, the system changes back to the
analog broadcast until the digital broadcast is available again.
However, if you are listening to any of the possible HD2-HD7
multicast channels, the station mutes and stays muted unless
it is able to connect to the digital signal again.
Station blending
When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the analog
version. Once the receiver verifies the station is an HD Radio
station, it shifts to the digital version. Depending on the station
quality, you may hear a slight sound change when the station
changes from analog to digital. Blending is the shift from
analog to digital sound or digital back to analog sound.
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.
Potential station issues
Cause
Issues
Action
Echo, stutter, skip or
repeat in audio.
This is poor time alignment by No action required. This is a
the radio broadcaster.
broadcast issue.
Increase or decrease in
audio volume.
Sound fading or
The radio is shifting between
analog and digital audio.
No action required. The recep-
tion issue may clear up as you
continue to drive.
blending in and out.
There is an audio mute The digital multicast is not
delay when selecting available until the HD Radio
HD2 or HD3, multicast broadcast is decoded. Once
preset or Direct Tune. decoded, the audio is available.
No action required. This is
normal behavior. Wait until the
audio is available.
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Potential station issues
Cause
Issues
Action
Cannot access HD2 or The previously stored multicast No action required. The station
HD3 multicast channel preset or direct tune is not
is not available in your current
when recalling a preset available in your current recep- location.
or from a direct tune. tion area.
Text information does Data service issue by the radio Fill out the station issue form.
not match currently
playing audio.
broadcaster.
*
There is no text
Data service issue by the radio Fill out the station issue form.
information shown for broadcaster.
currently selected
*
frequency.
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Website
report_radio_station_experiences
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
CD
Once you select this option, the system
changed, added or deleted at any time at
the station owner's discretion.
* You can find the form here:
returns you to the main audio screen.
The current audio information appears on
the screen.
The following buttons are also available:
Button
Function
Browse
Repeat
You can use the browse button to select a track.
Select this button and a small number one displays to indicate
the track is set to repeat.
For MP3 CDs, this button allows you to toggle through repeat
off, repeat one track (a small number one displays), and repeat
current folder (a small folder displays).
Shuffle
Select the shuffle symbol to have the audio on the disk play
in random order.
You can use the forward, reverse, pause or
play buttons to control the audio playback.
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access media that you store on your
Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you to
Bluetooth device or USB device such as
music, audio books or podcasts.
The following buttons are available for Bluetooth and USB:
Button
Function
Repeat
Pressing the repeat button toggles the repeat setting through
three modes: repeat off (button not highlighted), repeat all
(button highlighted) and repeat track (button highlighted with
a small number one).
Shuffle
Play the tracks in random order.
For some devices, SYNC 3 is able to
You can use the forward, reverse, pause or
play buttons to control the audio playback.
To get more information about the
currently playing track, press the cover art
or Info button.
provide 30-second skip buttons when you
listen to audio books or podcasts. These
buttons allow you to skip forward or
backward within a track.
While playing audio from a USB device you
can look for certain music by selecting the
following:
Button
Function
Browse
If available, displays the list of tracks in the
Now Playing playlist.
New Search
This option, which is available under
browse, allows you to play all tracks or to
filter the available media into one of the
below categories.
Play All
Playlists
Artists
Albums
Songs
Genres
Podcasts
Audio books
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Button
Function
Composers
A-Z Jump
This button allows you to choose a specific
letter to view within the category you are
browsing.
Explore Device
If available, this allows you to browse the
folders and files on your USB device.
SupportedMediaPlayers,Formats
and Metadata Information
USB Ports
The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.
Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.
Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
Supported USB file systems include: FAT,
exFAT, and NTFS.
E211463
SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the
media files, provide information about the
file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.
The USB ports are in the center console or
behind a small access door in the
instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
Select this option to play audio from your
USB device.
SYNC 3 is capable of indexing up to
50,000 songs per USB device, for up to 10
devices.
Apps
The system supports the use of certain
audio apps such as Pandora or iHeartRadio
through a USB or bluetooth-enabled
device.
Each app gives you different on-screen
options depending on the app's content.
See Apps (page 377).
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4. Confirm that the six-digit number
PHONE
appearing on your phone matches the
six-digit number on the touchscreen.
WARNING
5. The touchscreen indicates when the
Driving while distracted can result in
pairing is successful.
loss of vehicle control, crash and
6. Your phone may prompt you to give
the system permission to access
information. To check your phone’s
compatibility, see your phone’s manual
or visit the website.
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Alternatively, to add a phone, select:
Menu Item
Add Phone
Then select:
Hands-free calling is one of the main
features of the system. Once you pair your
cell phone, you can access many options
using the touchscreen or voice commands.
While the system supports a variety of
features, many are dependent on your cell
phone’s functionality.
Discover Other Bluetooth Devices
1. Follow the on-screen instructions.
2. Select your phone's name when it
appears on the touchscreen.
3. Confirm that the six-digit number
appearing on your phone matches the
six-digit number on the touchscreen.
Pairing Your Cell Phone for the
First Time
4. The touchscreen indicates when the
Pair your Bluetooth-enabled phone with
the system before using the functions in
hands-free mode.
Switch on Bluetooth on your device to
begin pairing. See your phone’s manual if
necessary.
pairing is successful.
5. Your phone may prompt you to give
the system permission to access
information. To check your phone’s
compatibility, see your phone’s manual
or visit the website.
At a minimum, most cell phones with
Bluetooth wireless technology support the
following functions:
To add a phone, select:
Menu Item
•
•
•
•
•
Answering an incoming call.
Ending a call.
Dialing a number.
Call waiting notification.
Caller identification.
Add Phone
1. Follow the on-screen instructions.
2. A prompt alerts you to search for the
system on your phone.
3. Select your vehicle's make and model
as it displays on your phone.
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Other features, such as text messaging
Websites
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone’s compatibility,
see your phone’s manual or visit the
website:
Phone Menu
This menu becomes available after pairing
Websites
a phone.
owner.ford.com
E205447
Item
Menu Item
Action and Description
A
Recent Call Displays your recent calls.
List You can place a call by selecting an entry from this list.
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Item
Menu Item
Action and Description
You can also sort the calls by selecting the drop down menu at
the top of the screen. You can choose:
All
Incoming
Outgoing
Missed
B
Contacts
All of your contacts from your phone display in alphabetical
order.
A-Z Jump
Selecting this button allows
you to choose a specific letter
to view.
C
Phone
Displays the name of your phone and takes you to the phone
settings options.
Settings
From this menu, you can pair subsequent devices, set ring tones
and alerts. See Settings (page 380).
D
E
Text
Displays all recent text messages.
Messages
Phone
Use this keypad to dial in a phone number.
Use the backspace button to delete numbers.
Keypad
Call
Press this button to begin a
call.
F
Do Not
Disturb
Touch this button to send all calls directly to your voicemail.
New text message notifications are not displayed on the screen
and all ringtones and alerts are set to silent.
Users with phones having voice services
may see a button to access the feature.
For example, iPhone users see a Siri button.
A press and hold of the voice button on the
steering wheel also accesses this feature.
Making Calls
There are many ways to make calls from
the SYNC 3 system, including using voice
commands. See Using Voice
Recognition (page 348). You can use the
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To call a number in your contacts,
To accept the call, select:
Menu Item
select:
Menu Item
Action and Description
Accept
Contacts
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select:
Menu Item
number that you want to
call. The system begins the
call.
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
To call a number from your recent calls,
select:
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
Menu Item
Action and Description
Recent Call You can then select an
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
List
entry that you want to call.
The system begins the call.
To call a number that is not stored in
your phone, select:
The phone status items are also visible:
•
•
•
Signal Strength.
Battery.
Menu Item
Action and Description
Phone
Select the digits of the
number you wish to call.
911 Assist (United States and Canada
Keypad
only). See Settings (page 380).
Call
The system begins the call.
You can select any of the following during
an active phone call:
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.
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SYNC™ 3
Item
Item
End Call
Privacy
Transfer the call to
the cell phone or
back to SYNC 3.
Immediately end a
phone call. You can
also press the
button on the
Text Messaging
steering wheel.
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Keypad
Mute
Press this to access
the phone keypad.
You can switch the
microphone off so
the caller does not
hear you.
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select:
Menu Item
Action and Description
Have SYNC 3 read the message to you.
View the text on the touchscreen.
To call the sender.
Hear It
View
Call
Reply
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Close
To exit the screen.
Apple CarPlay and Android Auto disable
Smartphone Connectivity(IfEquipped)
some SYNC 3 features.
Most Apple CarPlay and Android Auto
SYNC 3 allows you to use Apple CarPlay
features use mobile data.
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
•
•
•
•
Make calls.
Send and receive messages.
Listen to music.
1. Plug your phone into a USB port. See
USB Port (page 297).
Use your phone's voice assistant.
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2. Select Apple CarPlay on the
touchscreen.
To disable this feature from the
Settings screen, select:
Menu Item
To disable this feature from the
Settings screen, select:
Android Auto Preferences
Menu Item
Your device is listed if SYNC detects
Android Auto. Select the name of your
device and select:
Apple CarPlay Preferences
Your device is listed if SYNC detects
Apple CarPlay. Select the name of your
device and select:
Disable
Disable
Note: You may need to slide your Settings
screen to the left to select Apple CarPlay
Preferences or Android Auto Preferences.
To return to SYNC 3, select the
speedometer icon in the Android Auto
menu bar at the bottom of the
touchscreen, and then touch the option to
return to SYNC.
To return to SYNC 3, go to the Apple
CarPlay home screen and select the SYNC
app.
Note: Contact Apple for Apple CarPlay
support.
Android Auto
Note: Contact Google for Android Auto
Android Auto is compatible with most
support.
devices with Android 5.0 or newer.
1. Download the Android Auto app to
your device from Google Play to
prepare your device (this may require
mobile data usage).
NAVIGATION
Your navigation system is comprised of
two main features, destination mode and
map mode.
Note: The Android Auto App may not be
available within your current market.
Map Mode
2. To switch this feature on from the
Settings screen, scroll left on the
screen and select:
Map mode shows advanced viewing
comprised of 2D city maps, 3D landmarks
and 3D city models (when available). 2D
city maps show detailed outlines of
buildings, visible land use, landscape
features, and detailed railroad
Menu Item
Android Auto Preferences
Enable Android Auto
infrastructure for the most essential cities
around the globe.
3D landmarks appear as clear, visible
objects that are typically recognizable and
have a certain tourism value.
Note: Android Auto must be switched on
prior to plugging your device.
You can then plug your device into a USB
port. See USB Port (page 297).
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3D city models are complete 3D models
Re-center the map by pressing
this icon whenever you scroll the
map away from your vehicle’s
current location.
of entire city areas including navigable
roads, parks, rivers and rendered buildings.
3D landmarks and city models appear in
3D map mode only. Coverage of these
varies and improves with updated map
releases.
E
Points of Interest (POI)
grouping icon: You can choose
up to three POI icons to display
on the map. If the chosen POIs
are located close together or are
Select the zoom in icon to see a
closer view of the map.
at the same location a box is used to
display a single category icon instead of
repeating the same icon, in order to reduce
clutter. When you select the box on the
map, a pop-up appears indicating how
many POIs are in this location. Select the
pop up to see a list of the available POIs.
You can scroll through and select POIs
from this list.
Select the zoom out icon to see
a farther away view of the map.
You can adjust the view in preset
increments. You can also pinch to zoom in
or out of the map.
If your vehicle is low on charge or fuel,
station icons automatically display on the
map.
The information bar tells you the names
of streets, cities or landmarks as you hover
over them with the crosshair curser.
If you have subscribed to SiriusXM Traffic
and Travel Link (where available), traffic
flow will be indicated on the map by green
(clear), yellow (slowing), and red
You can change your view of the map by
tapping on the location indicator icon on
the right hand side of the screen. You can
choose from the following options:
(stopped) road highlights. Traffic flow is
indicated where the information is
Heading up (2D map) This
always shows the direction of
forward travel to be upward on
available and varies across the US.
You can choose to display traffic icons on
the map representing twelve different
types of incidents. See Settings (page
380).
the screen. This view is available
for map scales up to 3 mi (5 km).
North up (2D map) always
shows the northern direction to
be upward on the screen.
3D map mode provides an
elevated perspective of the map.
Adjust this viewing angle and
Button
Start
rotate the map 180 degrees by
E04
touching the map twice, and
then dragging your finger along the shaded
bar with arrows at the bottom of the map.
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Destination Mode
To set a destination, press:
Menu Item
Description
Destination
Enter a navigation destination in any of the following formats:
Search
Street Address
(number, street, city, state)
For example "12 Mainstreet Dearborn MI"
Partial Address
(number, street) if searching in current state
(number, street and zip code (or postal code in Canada)) if searching
out of state
You can enter unique addresses that contain door number prefixes
with or without the prefix. For example, you could enter "6N340
Fairway Lane" or "340 Fairway Lane".
City
(name or zip code)
Point of Interest
(name or category)
Intersection
(street 1 / street 2)
(street 1 and street 2)
(street 1 & street 2)
(street 1 @ street 2)
(street 1 at street 2)
Latitude and Longitude
(##.###### , ##.######)
This is in a decimal degrees format, one to six decimal places are
accepted.
You are given autocomplete options below the address bar to select
as you type.
If you do not give an exact destination, a menu displays with your
possible selections.
PreviousDestina- Collections of your last 40 navigation destinations display here.
tions
You can select any option from the list to select it as your destination.
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Menu Item
Description
Select this option to remove all previous destinations.
Delete
All
Home
Select to navigate to your set Home destination.
The time it takes to travel from your current location to Home displays.
To set your Home, press:
Home
A prompt appears asking if you would like to create a
favorite for home. Select:
Yes
Enter a location into the search bar and press:
Save
Work
Select to navigate to your set Work destination.
The time it takes to travel from your current location to Work displays.
To set your Work:
Work
A prompt appears asking if you would like to create a
favorite for work. Select:
Yes
Enter a location into the search bar and press:
Save
Favorites
Favorites include any location you have previously saved.
To add Favorites:
Add a
Select this button and enter a location into the destination
Favorite bar.
Search Select this option to have the system locate the address
you have entered.
Save
Select this button when the address you have entered
appears on the screen.
The address saves as a favorite and you see the favorites screen. You
can now select this address from the favorites screen.
Point of Interest POI categories that may display (based on market and vehicle
(POI) Categories configuration):
Food
Fuel
Hotel
ATM
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Menu Item
Description
See All Press to view additional categories. Once you have selected
a category, follow the menus to find what you are looking
for.
Inside of these categories you can search by:
Nearby
Along Route
Near Destination
In a City
Once you have chosen your destination, press:
Menu Item Action and Description
Save
This saves the destination to your favorites.
Start
This shows you a map of your entire route. You can then choose your
route from three different options.
Fastest
Uses the fastest moving roads
possible.
Shortest
Uses the shortest distance possible.
Uses the most fuel-efficient route.
Economical Route
The time and distance for each route also displays.
Cancel
On the route screen, you can choose to cancel the current navigation.
The system asks for confirmation then returns you to the map mode
screen.
Once you have chosen you destination, press:
Menu Item Action and Description
Start
The system uses a variety of screens and prompts to guide you to your
destination.
During Route guidance, you can press the maneuver arrow icon on the
map if you want the system to repeat route guidance instructions.
When the system repeats the last guidance instruction, it updates the
distance to the next guidance instruction, since it detects that the
vehicle is moving.
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Menu Item
Action and Description
The navigation map shows your estimated time of arrival, remaining
travel time and the distance to your destination.
SYNC 3 may not always announce vehicle arrival at the exact point
of your destination and you may have to cancel a route manually.
During active navigation, touch the bottom
Navigation Menu
of the screen to view the menu and other
buttons.
In map mode and during active navigation
you can access the navigation menu.
To access the Navigation menu, press:
Button
Menu
You can then select:
Screen View
Full Map
A full screen map displays during navigation.
Highway
Exit Info
Highway exit information displays on the right hand side
of the screen during navigation.
Points of interest icons display for restaurants, hotels,
fuel stations and ATMs when they are present at the
exit. You can select the POI icons to receive a listing of
specific locations. You can select the POI location as a
waypoint or destination if desired.
Turn List
Only available during an active route. Displays all of the
turns on the current route.
You can choose to avoid any road on the turn list by
selecting the road from the list. A screen then appears
and you can press:
Avoid
The system calculates a new route and displays a new
turn list.
Traffic List
You can find the SiriusXM Traffic and Travel Link information by
pressing this button. This information requires an active subscription
to SiriusXM Traffic and Travel Link.
When a route is not active, a list of nearby traffic incidents displays
(if any are present).
When a route is active, you can choose to display a list of traffic nearby
or on the route.
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Button
Navigation
Settings
Press this button to adjust your preferences. See Settings (page 380).
Where Am I?
Provides your current location city and the nearest road.
The following are only available on the menu during an active navigation route:
Cancel Route
The system asks for confirmation and then returns you to the map
mode screen.
Mute Guidance Selecting this option switches off the audio navigation guidance. Press
the button again to un-mute guidance.
View Route
Detour
Press this to see a map of the full route.
An alternate route displays in comparison with the current route.
Edit Waypoints Only available if you have an active waypoint on your route. See
Waypoints later in this section for information on how to set
waypoints.
Use this button to re-order or remove your waypoints.
You can
also have
the system
set the
Optimize Order
order for
you by
pressing:
To return to Go
your route
press:
1. Select the search icon (magnifying
glass) while on an active route. This
brings up the destination menu.
Waypoints
You can add a waypoint to a navigation
2. Set your destination using any of the
given methods. Once the destination
has been selected, the screen allows
you to set the destination as a
route as a destination along your route.
To add a waypoint:
waypoint by selecting:
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Menu Item
Add Waypoint
The waypoint list then appears and you are
able to re-order all of your waypoints by
selecting the menu icon on the right hand
side of the location. You can select up to
five waypoints.
You can also have the system set the order Optimize Order
for you by pressing:
To return to your route, press:
Go
For restaurants, cityseeker can provide
cityseeker (If Equipped)
information such as star rating, average
cost, review, handicap access, hours of
operation, and website address.
Note: cityseeker point of interest (POI)
information is limited to approximately 1,110
cities (1,049 in the United States, 36 in
Canada and 15 in Mexico).
For hotels, cityseeker can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address. Hotel service icons include:
•
•
•
•
•
•
•
•
•
•
Restaurant
Business center
Handicap facilities
Laundry
Refrigerator
24 hour room service
Fitness center
Internet access
Pool
E225487
cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants,
hotels and attractions.
When you have selected a point of interest,
the location and information appear, such
as address, phone number and a star
rating.
Press More Information to see a photo,
a review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.
Wi-Fi
Attractions include nearby landmarks,
amusement parks, historic buildings and
more. cityseeker can provide information
such as star rating, reviews, hour of
operation and admission price.
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Map coverage includes the USA (including
SiriusXM Traffic and Travel Link
Puerto Rico and the US Virgin Islands),
Canada and Mexico.
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate
and subscribe to receive SiriusXM Traffic
and Travel Link information. It helps you
locate the best gas prices, find movie
listings, get current traffic alerts, view the
weather map, get accurate ski conditions
and see current sports scores. See Apps
(page 377).
The system calculates a reasonable
know a local short cut that is more efficient
at a given time than the route provided by
SYNC 3, but you should expect a slight
difference in minutes or miles with the
SYNC 3 route.
APPS
The system enables voice, steering wheel,
and touch screen control of SYNC 3
AppLink enabled smartphone apps. Once
an app is running through AppLink, you can
control main features of the app through
voice commands and steering wheel
controls.
Note: Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Navigation Map Updates
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit:
Annual navigation map updates are
available for purchase through your
dealership, by calling 1-866-462-8837 in
the United States and Canada or
01-800-557-5539 in Mexico. You can also
visit:
Websites
owner.ford.com
Website
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps will work automatically with no
setup. Other apps will want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
Note: We encourage you to review the
smartphone app’s terms of service and
privacy policies because Ford is not
responsible for your app or its use of data.
You need to specify the make and model
of your vehicle to determine if there is an
update available.
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
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Note: AppLink is a native SYNC system
Note: You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.
Note: Ford reserves the right to limit
functionality or deactivate mobile apps at
any time.
Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
feature. Accessing mobile apps through
AppLink is only possible when Android Auto
or Apple CarPlay are disabled. Some apps
may only be accessible in the car through
Applink and others only through Android
Auto or Apple CarPlay. Please refer to the
Smartphone Connectivity information to
disable Android Auto or Apple CarPlay.
Note: In order to use an app with SYNC 3,
the App needs to be running in the
background of your phone. If you shut down
the app on your phone, it shuts down the
app on SYNC 3 as well.
Note: If a SYNC 3 AppLink compatible app
is not shown in the Apps Domain, make sure
the required app is running on the mobile
device.
You can enable and disable apps through
settings. See Settings (page 380).
App Permissions
into groups. You can grant these group
permissions individually. You can change
a permission group status any time when
not driving, by using the settings menu.
While in the settings menu, you can also
see the data included in each group.
Menu Item
Action and Descrip-
tion
Connect Mobile
Apps
SYNC 3 will search
and connect to
compatible app(s)
running on your
mobile device.
When you launch an app using SYNC 3,
the system may ask you to grant certain
permissions, for example Vehicle
Enabling SYNC 3 Mobile Apps
information, Driving characteristics, GPS
and Speed, and/or Push notifications. You
can enable all groups or none of them
during the initial app permissions prompts.
The settings menu offers individual group
permission control.
In order to enable mobile apps, SYNC 3
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
The connected device sends data to Ford
in the United States. The information is
encrypted and includes your VIN, SYNC 3
module number, odometer, usage
statistics and debugging information. We
retain this data for only as long as
necessary to provide this service,
troubleshoot, and improve products and
services and to offer you products and
services that may interest you where
allowed by law.
Note: You are only prompted to grant
permissions the first time you use an app
with SYNC 3.
Note: If you disable group permissions,
apps will still be enabled to work with SYNC
3 unless you deactivate All Apps in the
settings menu.
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Note: In order to use SiriusXM Traffic and
SiriusXM Traffic and Travel Link(If
Travel Link, your vehicle must have
navigation.
Equipped)
WARNING
Note: A paid subscription is required to
access and use these features. Go to
information.
click on Coverage map and details for a
complete listing of all traffic areas covered
by SiriusXM Traffic and Travel Link.
Note: Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.
When you subscribe to SiriusXM Traffic
and Travel Link, it can help you locate the
best gas prices, find movie listings, get
current traffic alerts, view the current
weather map, get accurate ski conditions
and see scores to current sports games.
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note: SiriusXM Traffic and Travel Link may
not be available in all markets.
Menu Item
Action and Description
Traffic on Route
Traffic Nearby
Touch these buttons to identify traffic incidents on your route,
near your vehicle’s current location or near any of your favorite
places, if programmed.
Fuel Prices
Movie Listings
Weather
Touch this button to view fuel prices at stations close to your
vehicle’s location or on an active navigation route.
Touch this button to view nearby movie theaters and their
show times, if available.
Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.
Map
Select to see the weather map,
which can show storms, radar
information, charts and winds.
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Menu Item
Action and Description
Select to choose from a listing of
Area
weather locations.
Sports Info
Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.
Ski Conditions
Touch this button to view ski conditions for a specific area.
Sound
SETTINGS
Under this menu, you can access and
adjust the settings for many of the system
features. To access additional settings,
swipe the screen left or right.
Pressing this button allows you to adjust
the following:
Sound Settings
Reset All
Treble
Returns Treble, Midrange, and Bass sound settings to factory levels.
Adjusts the high frequency level.
Midrange
Bass
Adjusts the middle frequency level.
Adjusts the low frequency level.
Balance / Fade
Adjusts the sound ratio from side to side or front to back.
Speed
Adjusts the amount the audio system volume increases with speed,
or turns the feature off.
Compensated
Vol.
Occupancy Mode Optimizes the sound based on the location of the listeners.
Sound Settings
Stereo
Surround
Your vehicle might not have all of these features.
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device is the active audio source. Pressing
Media Player
the button allows you to access the
This button is available when a media
following options for active devices only.
device such as a Bluetooth Stereo or USB
Menu Item
Action and Description
Podcast Speed
For some Apple devices, SYNC 3 can adjust the playback speed of
podcasts. When a podcast is playing, you can choose:
Slower
Normal
Faster
Audiobook Speed For some Apple devices, SYNC 3 can adjust the playback speed of
audiobooks. When an audiobook is playing, you can choose:
Slower
Normal
Faster
Cover Art Priority Media Player
Cover art displays from your device’s music
files. If no cover art for the files exists on the
device, then the Gracenote Database provides
cover art.
Gracenote®
The Gracenote Database supplied cover art is
used for your music files. This overrides any
cover art from your device.
Gracenote®
Switches on and off Gracenote® to provide metadata information
such as genre, artist, album.
Management
Gracenote® Data- This allows you to view the version level of the Gracenote Database.
base Info
Device Informa-
tion
This allows you to view the manufacturer and model number of your
media device.
Update Media
Index
Erase the stored in media information in order to re-index.
You can adjust the following features:
Clock
To adjust the time, select the up and down
arrows on either side of the screen. The
arrows on the left adjust the hour and
arrows on the right adjust the minute. You
can then select AM or PM.
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Menu Item
Action and Description
Select how time displays.
Clock Format
Auto Time Zone
Update
When active, the clock adjusts to time zone changes.
This feature is only available in vehicles with navigation.
Reset Clock to
GPS Time
When selected, the vehicle clock resets to GPS satellite time.
Bluetooth
The system automatically saves any
updates you make to the settings.
Pressing this button allows you to access
the following:
Menu Item
Action
Bluetooth
Turning Bluetooth off disconnects all devices and does not permit
new connections.
3. Select your vehicle's make and model
You must activate Bluetooth to pair a
Bluetooth-enabled device.
as it displays on your phone.
4. Confirm that the six-digit number
appearing on your phone matches the
six-digit number on the touchscreen.
The processes of pairing a Bluetooth
device is the same as pairing a phone. See
Pairing a Device in Phone settings for how
to pair a device and the available options.
5. The touchscreen indicates when the
pairing is successful.
Phone
6. Your phone may prompt you to give
the system permission to access
information. To check your phone’s
compatibility, see your phone’s manual
or visit the website.
Pair your Bluetooth-enabled phone with
the system before using the functions in
hands-free mode.
Switch on Bluetooth on your device to
begin pairing. See your phone’s manual if
necessary.
Alternatively, to add a phone, select:
Menu Item
To add a phone, select:
Menu Item
Add Phone
Then select:
Discover Other Bluetooth Devices
Add Phone
1. Follow the on-screen instructions.
1. Follow the on-screen instructions.
2. A prompt alerts you to search for the
2. Select your phone's name when it
system on your phone.
appears on the touchscreen.
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3. Confirm that the six-digit number
To check your phone’s compatibility,
see your phone’s manual or visit the
website:
appearing on your phone matches the
six-digit number on the touchscreen.
4. The touchscreen indicates when the
pairing is successful.
Website
5. Your phone may prompt you to give
the system permission to access
information. To check your phone’s
compatibility, see your phone’s manual
or visit the website.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
owner.ford.com
Once you have paired a device you can
adjust the following options.
Menu Item
Action and Description
View Devices
You can then select:
Add a Bluetooth You can add a Bluetooth-enabled device by following the steps in
Device the previous table.
You can select a phone by touching the name of the phone on the screen. You then
have the following options:
Connect
Depending on the status of the device, you can select either of these
options to interact with the selected device.
Disconnect
Device Informa- Allows you to see phone and device information.
tion
Make Primary
Delete
Allows you to select this device to be your preferred device.
Removes the selected device from the system.
Menu Item
Action and Description
Manage Contacts
You can then select:
Auto-Download Enable this option to have SYNC 3 periodically re-download your
Contacts
Sort By:
phonebook to keep your contact list up to date.
Choose how you would like the system to display your contacts. You
can choose:
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Menu Item
Action and Description
First Name
Last Name
Re-download
Contacts
Select this option to re-download your contact list manually.
Delete Contacts Select this option to delete the in vehicle contact list. Deleting the
in vehicle list does not erase the contact list on the connected phone.
Menu Item
Action and Description
Set Phone Ringtone
You can then select:
No Ringtone
No sound plays when a call comes to your phone.
Use Phone Ring- The currently selected ringtone on your phone plays when you receive
tone
a call. This option may not be available for all phones. If this option
is available, it is the default setting.
You can also select one of the three available ringers.
Menu Item
Action and Description
Text Messaging
You can then select:
No Alert
No sound plays when a message comes to your phone.
(Silence)
You can select one of the three available notification sounds.
Voice Readout
When enabled, a voice prompt alerts you when you receive a new
message.
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You can enable and disable the following options as well:
Menu Item
Action and Description
Mute Audio in
Privacy
When enabled, vehicle audio (such as radio or apps) is muted for the
duration of the phone call even when the phone call is in privacy.
Roaming
Warning
When enabled, an alert displays that your phone is roaming when
you attempt to place a call.
Low Battery
Notification
When enabled, a message displays when the battery on your phone
is running low.
Select this button to modify the on or off
setting for this feature. If the mobile
911 Assist
phone’s contacts have been downloaded,
Note: This service is only available in the
you can adjust the following option:
United States and Canada.
Menu Item
Action and Description
Set Emergency You can select up to two numbers from your mobile device's phone-
Contacts
book as emergency contacts for quick access at the end of the 911
Assist call process.
Radio
This button is available if a Radio source
such as AM or FM is the active media
source. Pressing the button allows you to
access the following features:
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Menu Item
FM HD Radio
AM HD Radio
Action and Description
Activation of this feature allows you to listen to HD radio broadcasts.
(Dependent on
current radio
source, If Avail-
able)
Radio Text
This feature is available when FM Radio is your active media source.
Activate this feature to have the system display radio text.
Autoset Presets Refresh
(AST)
Selecting this option stores the six strongest stations in your current
location to the last preset bank of the currently tuned source.
Navigation
You can adjust many of the Navigation
preferences by selecting the following
menus.
Map Preferences
Menu Item
Action and Description
Map Preferences
Then select any of the following:
3D City Model
Breadcrumbs
POI Icons
When this option is active, the system shows 3D renderings of build-
ings.
When enabled, your vehicle’s previously traveled route displays with
white dots.
Enable this feature to display up to 3 POI icons on the navigation map.
Once this feature is activated you can select Select POIs
the icons you want displayed by selecting:
Incident Map
Icons
This menu allows you to choose which incident icons you would like
to have displayed on the navigation map.
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Route Preferences
Menu Item
Second Level Messages, Actions and Descriptions
Route Preferences
Then select any of the following:
Preferred Route Choose to have the system display your chosen route type.
Shortest
Fastest
Eco
Always Use ___ Bypass route selection in destination programming. The system only
Route
calculates one route based on your preferred route setting.
When activated, the system uses your selected route type to calculate
only one route to the desired destination.
Use HOV Lanes The system selects High Occupancy Vehicle or car pool lanes when
providing route guidance.
Automatically
Find Parking
The system searches for and displays available parking locations as
you approach your destination.
Eco Time
Penalty
Select a level of cost for the calculated Eco Route. The higher the
setting, the longer the time allotment is for the route.
Dynamic Route Enable or disable considering traffic information when planning a
Guidance
route. The system can find a faster route based on heavy traffic flow
information or detect a Road Closed incident and find a detour route
if possible.
Avoid Freeways If selected, SYNC 3 avoids freeways when computing a navigation
route.
Avoid Toll
Roads
If selected, SYNC 3 avoids Toll Roads when computing a navigation
route.
Avoid
If selected, SYNC 3 avoids the use of Ferries or Trains when computing
a navigation route.
Ferries/Car
Trains
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Navigation Preferences
Menu Item
Action and Description
Navigation Preferences
Guidance
Prompts
You can adjust how the system provides prompts.
Then select any of the following:
Voice and Tones A tone sounds followed by voice instructions.
Voice Only
Tones Only
Only voice instructions are given.
Only a tone sounds to prompt you.
Note: All Mobile Apps may not be
Mobile Apps
compatible with the system.
Note: Standard data rates will apply. Ford
is not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
You can enable the control of compatible
mobile apps running on your Bluetooth or
USB device on SYNC 3. In order to enable
mobile apps, SYNC 3 requires user consent
to send and receive app authorization
information and updates using the data
plan associated with the connected device.
The connected devices sends data to Ford
in the United States. The encrypted
information includes your VIN, SYNC 3
module number, anonymous usage
statistics and debugging information.
Updates may take place automatically.
Menu Item
Action and Description
Mobile Apps
Enable or disable the use of mobile apps on SYNC 3.
Disabling mobile apps in the settings menu disables automatic
updates and the use of mobile apps on SYNC 3.
You can view the status of mobile app permissions in the settings
menu.
Once Mobile Apps is enabled, you have the following options:
Update Mobile
Apps
This provides information on the current state of available app
updates.
There are three possible statuses:
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Menu Item
Action and Description
Up-To-Date Updating Mobile Apps…
Update Needed
The system has
detected a new app
requiring authoriza-
tion or a general
permissions update is
required.
No update is The system is trying to receive
required.
an update.
Request Update
Select this button if an
update is required and you
want to request this update
manually. For example, when
your mobile device is
connected to a Wi-Fi hotspot,
select:
Request Update
All Apps
Grant or deny permissions to all apps at once.
There may also
be SYNC 3
Grant or deny an individual app particular permissions. App permis-
sions are organized into groups. By pressing the info book icon, you
can see which signals are included in each group.
enabled apps
listed under
these options.
Note: Ford is not responsible or liable for
any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.
General
Access and adjust the system settings,
voice features, as well as phone, navigation
and wireless settings.
Menu Item
Language
Select to have the touchscreen display in English,
Spanish or French.
Distance
Select to display units in kilometers or miles.
Select to display units in Celsius or Fahrenheit.
Temperature
Touch Screen Beep
Select to have the system beep to confirm choices
made through the touchscreen.
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Menu Item
Automatic System Updates
When you activate this option, the system automatic-
ally updates when you have an available Internet
connection through a Wi-Fi network or mobile
connection.
About
Information pertaining to the system and its software.
Documentation of the software license for the system.
Software Licenses
Master Reset
Select to restore factory defaults. This erases all
personal settings and personal data.
Wi-Fi
You can adjust the following:
Menu Item
Action and Description
Wi-Fi
Enable this option to connect to Wi-Fi for SYNC 3 vehicle software
updates.
View Available
Networks
This provides you with a list of available Wi-Fi networks within range.
Clicking on a network from the list allows you to connect or disconnect
from that network. The system may require a security code to
connect.
When you click the information button next to a network, more
information about the network displays such as the signal strength,
connection status and security type.
Wi-Fi Available
Notifications
The system alerts you when your vehicle is parked and a Wi-Fi
network is within range if SYNC is not already connected.
Vehicle
Ambient Lighting (If Equipped)
Note: You vehicle may not have all of these
Tap a color once to active ambient lighting.
features.
This sets the color to the highest intensity.
You can select the following features to
You can drag the colors up and down to
increase or decrease the intensity.
update their settings.
To switch ambient lighting off, press the
active color once or drag the active color
all the way down to zero intensity.
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Door Keypad Code
Select this button to add or erase a
personal door keypad code. To add or
erase a personal code, you first need to
enter the five-digit factory set code. You
can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.
Camera Settings
To make adjustments using the touchscreen, select:
Message
Action and Description
Camera Settings
Then select from the following:
Rear Camera
Delay
You can enable or disable this option using the slider.
You can find more information on the rear-view camera system in the parking aids chapter
of your owner manual.
Onboard Modem Serial Number (ESN)
Selecting this button on the settings menu
shows you the ESN number for your
system. You need this number for certain
registrations such as Satellite Radio.
Display
To make adjustments using the touchscreen, select:
Menu Item
Brightness
Mode
Action and Description
Make the screen display brighter or dimmer.
You can select:
Auto
The screen automatically switches between day and
night modes based on the outside light level.
Day
The screen displays with a light background to enhance
daytime viewing.
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Menu Item
Action and Description
Night
Off
The screen displays with a darker background to make
nighttime viewing easier.
The screen goes black and does not display anything.
To switch the screen back on, simply tap the screen.
Auto Dim
Enable this option to automatically dim the display brightness based
on ambient lighting conditions.
Voice Control
You can adjust the voice control settings
by selecting the following options.
Menu Item
Advanced Mode
Enable this option to remove additional voice prompts
and confirmations.
Phone Confirmation
Voice Command List
Enable this option to have the system confirm a contacts
name with you before making a call.
Enable this option to have the system display a list of
available voice commands when the voice button is
pressed.
To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.
Note: If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.
PIN by reentering it. The system then locks.
To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
SYNC™3TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
visit the Ford website.
United States: 1-800-392-3673
Canada: 1-800-565-3673
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Website
Website
owner.ford.com
Cell phone issues
Possible cause
Issue
Possible solution
There is back-
ground noise
The audio control
settings on your cell
Refer to your device's manual about audio
during a phone phone may be affecting adjustments.
call.
SYNC 3 performance.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
During a call, I
can hear the
other person
but they cannot
hear me.
Possible cell phone
malfunction.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
During a call, I
cannot hear the
other person
and they cannot
hear me.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
This is a cell phone-
dependent feature.
Check your cell phone's compatibility.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
SYNC 3 is not
able to down-
load my phone-
book.
Possible cell phone
malfunction.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
The system
says "Phone-
book down-
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
loaded" but my Limitations on your cell
SYNC 3 phone- phone's capability.
book is empty or
If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
is missing
contacts.
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Cell phone issues
Issue
Possible cause
Possible solution
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
This is a cell phone-
dependent feature.
Check your cell phone's compatibility.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
I am having
trouble
Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
connecting my
cell phone to
SYNC 3.
Possible cell phone
malfunction.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
This is a cell phone-
dependent feature.
Check your cell phone's compatibility.
Possible cell phone
malfunction.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
iPhone
•
•
•
Go to your cell phone's Settings.
Go to the Bluetooth Menu.
Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
Text messaging
is not working
on SYNC 3.
•
•
Turn Show Notifications on.
Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
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Cell phone issues
Issue
Possible cause
Possible solution
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone.
Because each cell phone is different, refer
to your device's manual for the specific cell
This is a cell phone limita- phone you are pairing. In fact, there can be
tion.
differences between cell phones due to
brand, model, service provider and software
version.
USB and Bluetooth Stereo issues
Issue
Possible cause
Possible solution
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Make sure you are using the manufacturer's
cable.
Possible device malfunc-
tion.
I am having
trouble
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
connecting my
device.
Make sure that the device does not have
an auto-install program or active security
settings.
The device has a lock
screen enabled.
Make sure your device is unlocked before
connecting it to SYNC 3.
SYNC 3 does
not recognize
Make sure you are not leaving the device in
my device when This is a device limitation. your vehicle during very hot or cold
I start my
vehicle.
temperatures.
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USB and Bluetooth Stereo issues
Issue
Possible cause
Possible solution
This is a device-
Bluetooth audio
does not
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
dependent feature.
The device is not
connected.
stream.
Your music files may not
contain the correct artist, Make sure that all song details are popu-
song title, album or genre lated.
information.
The file may be
corrupted.
Try replacing the corrupt file with a new
version.
SYNC 3 does
not recognize
music that is on
my device.
The song may have
Some devices require you to change the
copyright protection that USB settings from mass storage to media
does not allow it to play. transfer protocol class.
The file format is not
supported by SYNC 3.
Convert the file to a supported format. See
Entertainment (page 354).
The device needs to be
re-indexed.
The device has a lock
screen enabled.
Make sure your device is unlocked before
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
When I connect
my device, I
sometimes do
not hear any
sound.
To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
This is a device limitation.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Wi-Fi Issues
Issue
Possible cause
Possible solution
Verify password.
Failed connection.
Password error.
Weak signal.
Check for a poor Wi-Fi
signal.
Multiple Access points
Use a unique name for your
within range with the same SSID, don’t use the default
SSID.
name unless it contains a
unique identifier, such as
part of the MAC address.
Disconnecting after
Weak signal probably due
to distance from the
Position the vehicle close to
the hotspot with the front of
successful connection.
hotspot, obstruction or high the vehicle facing the
interference.
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Poor signal seen by SYNC 3 There may be an obstruction If the vehicle is equipped
despite being near a
hotspot.
between SYNC 3 and the
hotspot.
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
A hotspot is not listed in the The hotspot was defined as Please set the network to
list of available networks. a hidden network. visible and try again.
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Wi-Fi Issues
Issue
Possible cause
Possible solution
SYNC 3 is not seen when
SYNC 3 does not currently SYNC 3 currently does not
searching for Wi-Fi networks provide a hotspot.
from your phone or other
devices.
provide a hotspot
Software download takes
too long.
Poor signal strength, too far Check the signal quality
from the hotspot, hotspot is (under network details), if
supporting multiple
SYNC 3 indicates good or
connections, slow Internet excellent, test with another
connection or other prob-
lems.
high-speed equipped
hotspot where the environ-
ment is more predictable.
SYNC 3 seems to connect
with a hotspot and the
It is possible that there is no Test the connection with
new software. The another device, if the
signal strength is excellent connected hotspot may be hotspot requires a subscrip-
but the software is not being a managed one and it
tion, you may contact the
service provider.
updated.
requires either a subscrip-
tion or agreeing to the terms
and conditions.
AppLink issues
Issue
Possible cause(s)
Possible solution(s)
Make sure you have a
AppLink Mobile Applica-
tions: When I select
"Connect Mobile Apps,"
SYNC 3 does not find any
applications.
compatible smartphone; an
Android with OS 2.3 or
You did not connect an
Applink Compatible phone higher or an iPhone 3GS or
to SYNC 3.
newer with iOS 5.0 or higher.
Additionally, make sure you
pair and connect your phone
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AppLink issues
Issue
Possible cause(s)
Possible solution(s)
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
AppLink-enabled apps are on your phone. Some apps
not installed and running on require you to register or
My phone is connected, but
I still cannot find any apps.
your mobile device.
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
option, then select it and
Sometimes apps do not
My phone is connected, my properly close and re-open restart the app. If the app
app(s) are running, but I still their connection to SYNC 3, does not have that option,
cannot find any apps.
over ignition cycles, for
example.
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
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AppLink issues
Issue
Possible cause(s)
Possible solution(s)
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
There is a Bluetooth issue
on some older versions of
the Android operating
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
system that may cause apps vehicle, SYNC 3 should be
that were found on your
able to automatically re-
previous vehicle drive to not connect to your phone if you
be found again if you did not press the "Phone" button.
switch Bluetooth off.
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AppLink issues
Issue
Possible cause(s)
Possible solution(s)
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
My iPhone is connected, my
app is running, I restarted
You may need to reset the
the app but I still cannot find USB connection to SYNC 3.
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
I have an Android phone. I
found and started my media
The Bluetooth volume on
app on SYNC 3, but there is
the phone may be low.
no sound or the sound is
very low.
Some Android devices have Force close or uninstall the
a limited number of
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
Bluetooth ports that apps
can use to connect. If you
I can only see some of the
AppLink apps running on my have more AppLink apps on that setting in the app's
phone listed in the SYNC 3 your phone than the number settings menu on the phone.
Mobile Apps Menu.
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
Voice command issues
Issue
Possible cause
Possible solution
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
SYNC 3 does
not understand
what I am
wrong voice commands.
Refer to the audio display during an active
voice session to find a list of voice
commands there.
saying.
You may be speaking too Wait for the system to prompt you before
soon or at the wrong
time.
you state your command.
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Voice command issues
Issue
Possible cause
Possible solution
You may be using the
Review the media voice commands at the
wrong voice commands. beginning of the media section.
Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
Make sure you are saying the complete title
the name exactly as it
SYNC 3 does
such as "California remix featuring Jennifer
not understand appears on your device.
the name of a
Nettles".
song or artist.
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
The song or artist name
may have some special Make sure that song titles, artists, album,
characters that are not
being recognized by
SYNC 3.
and playlists names do not have any special
characters like *, - or +.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
You may not be saying
the name exactly as it
appears on your phone-
book.
SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.
The contact name may
contain special charac-
ters.
Make sure that your contact names do not
have any special characters like *, - or +.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
The SYNC 3
voice control
system is having You may not be saying
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
trouble recog-
nizing foreign
names stored
on my cell
the name exactly as it
appears on your phone-
book.
phone.
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Voice command issues
Issue
Possible cause
Possible solution
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language.
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
SYNC 3 uses text-to-
speech voice prompt
technology.
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General
Issue
Possible cause
Possible solution
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
SYNC 3
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website.
Ford Support
Customer Relation- United States: 1-800-392-3673
ship Center
Canada: 1-800-565-3673
Website
owner.ford.com
404
Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing
