Deutsch
EnglishMOBILITY -> Help in case of a breakdown for your BMW X5 2018-2025
Help in case of a breakdown
MOBILITY
Help in case of a breakdown
Vehicle equipment
Warning triangle
This chapter describes equipment, systems
and functions which are offered or may be of-
fered in future on a model-specific basis, even
if they are not included in the vehicle in ques-
tion.
The warning triangle is to be stored in the
left-hand storage compartment in the luggage
compartment.
1. Unlock the cover on the left-hand side trim
panel, arrow 1, and open, arrow 2.
For further information:
Vehicle equipment, see page 8.
Hazard warning lights
2. Pull out the warning triangle towards the
interior.
Hazard warning lights button
The red light in the button flashes when the
hazard warning lights are turned on.
First-aid kit
General
Depending on the equipment and the national-
market version, the vehicle may have a first-
aid kit.
Some items in the kit have a limited life.
Check the use-by dates of the contents regu-
larly and replace any items that have expired in
good time.
412
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
Depending on the national-market version and
vehicle type, a different roadside assistance
provider can be assigned via the Connected-
Drive Customer Portal if necessary.
Storage
The first-aid kit is housed in the left-hand
storage compartment in the luggage compart-
ment.
1. Unlock the cover on the left-hand side trim
panel, arrow 1, and open, arrow 2.
Operating requirements
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷
▷
Mobile reception.
Standby state is switched on.
Starting BMW Roadside Assistance
manually
When equipped with Teleservices, support is
provided first through Teleservice Diagnosis
and then by Teleservice help if required.
2. Take the luggage compartment cover out
of the storage box under the luggage com-
partment floor.
1.
Apps menu
.
2. "All apps"
3. "BMW Assistance"
4. "BMW Roadside Assistance" or select the
desired service.
BMW Emergency Service
Follow the displays on the control display.
A voice contact is established.
Principle
BMW Group Roadside Assistance can be con-
tacted if assistance is needed in the event of a
breakdown.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data, which is necessary for vehicle diagno-
sis, to be transmitted via mobile communica-
tion. This data is transferred automatically. It
may be necessary to approve this on the Con-
trol Display.
General
In the event of a breakdown, data on the vehi-
cle's condition is sent to BMW Roadside Assis-
tance. It is possible that malfunctions can be
remedied directly.
There are various ways of contacting BMW
Roadside Assistance:
Teleservice Assistance
Teleservice Assistance is a country-specific
feature that allows BMW Roadside Assistance
to carry out a more in-depth diagnosis of the
vehicle via mobile radio.
▷
Via a Check Control message.
Supplementary text messages, see
page 167.
▷
▷
By calling with a mobile phone.
Via the BMW app.
413
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
Teleservice Assistance can be started after a
request by BMW Roadside Assistance.
"Contact accident assistance"
For a short time, the Check Control message
for BMW Accident Assistance can also be
retrieved from the saved Check Control mes-
sages.
1. Park the vehicle safely.
2. Apply the parking brake.
3. Turn on control display.
4. Consent to Teleservice help.
For further information:
Check Control, see page 166.
Starting BMW Accident Assistance
manually
BMW Accident Assistance
BMW Accident Assistance can also be contac-
ted independently of the automatic accident
detection function.
Principle
BMW Group Accident Assistance can be con-
tacted if assistance is needed in the event of
an accident.
1.
Apps menu
2. "All apps"
General
3. "BMW Assistance"
If the vehicle sensors detect a minor to moder-
ately severe accident that did not trigger any
airbags, a Check Control message is displayed
in the instrument cluster. A corresponding text
message also appears on the control display.
4. "BMW Accident Assistance" or select the
desired service.
Follow the displays on the control display.
A voice contact is established.
When BMW Accident Assistance is activated,
data on the vehicle's condition is transferred to
BMW.
Emergency call
Depending on the national-market version and
vehicle type, a different accident assistance
provider can be assigned via the Connected-
Drive Customer Portal if necessary.
Statutory emergency call
Principle
In emergency situations, an emergency call
can be triggered automatically or manually via
the system.
Operating requirements
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
General
Depending on the equipment and the national-
market version, the vehicle may have an emer-
gency call system.
▷
▷
Mobile reception.
Standby state is switched on.
Press the SOS button in an emergency only.
Starting BMW Accident Assistance
The emergency call establishes a connection
to a public emergency call number.
If an accident is detected automatically
A BMW Accident Assistance text message is
shown on the control display.
This depends on factors such as the specific
mobile communications network and national
regulations, among others.
The connection can be established directly:
414
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
The emergency call is placed using the
integrated SIM card in the vehicle and cannot
be switched off.
If a cancellation request is shown on the
control display, the emergency call can be
cancelled.
For technical reasons, it might not be possible
to make an emergency call in highly adverse
conditions.
If the situation permits, wait in the vehicle
until voice contact has been established.
▷
The LED flashes green when the connec-
tion to the emergency call has been estab-
lished.
Overview
When an emergency call is made, data is
sent to the public rescue coordination cen-
tre in order to decide what rescue meas-
ures are required, for example the position
of the vehicle, if this can be determined.
For information on data transfer and stor-
age:
Statutory emergency call system, see
page 16.
SOS button
Even if the vehicle occupants can no lon-
ger hear the rescue coordination centre
through the loudspeakers, the rescue coor-
dination centre can still hear the vehicle oc-
cupants speak.
Operating requirements
▷
▷
▷
Standby state is switched on.
The rescue coordination centre ends the emer-
gency call.
Emergency call system is functional.
If the vehicle is equipped with intelligent
emergency call: the integrated SIM card in
the vehicle is activated.
Malfunction
The emergency call function may be impaired.
The LED in the area of the SOS button flashes
for approximately 30 seconds. A Check Control
message is shown.
Automatic triggering
Under certain conditions, e.g. if the airbags
are deployed, an emergency call is triggered
automatically immediately after an accident of
appropriate severity. Pressing the SOS button
does not affect the automatic emergency call.
Have it checked by an authorised Service Part-
ner or another qualified Service Partner or a
specialist workshop.
Intelligent emergency call
Manual triggering
1. Tap the cover flap.
Principle
2. Press and hold the SOS button until the
LED in the button area is illuminated green.
The system can be used to trigger an emer-
gency call automatically or manually in emer-
gency situations.
▷
The LED is illuminated green when the
emergency call has been activated.
415
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
appropriate severity. Pressing the SOS button
does not affect the automatic emergency call.
General
Depending on the equipment and the national-
market version, the vehicle may have an emer-
gency call system.
Manual triggering
1. Tap the cover flap.
Press the SOS button in an emergency only.
2. Press and hold the SOS button until the
LED in the button area is illuminated green.
The intelligent emergency call system estab-
lishes a connection with the BMW emergency
call centre.
▷
The LED is illuminated green when the
emergency call has been activated.
Even if no emergency call through BMW is
possible, in some cases an emergency call
may still be established to a public emergency
call number. This depends on factors such
as the specific mobile phone network and na-
tional regulations, among others.
If a cancellation request is shown on the
control display, the emergency call can be
cancelled.
If the situation permits, wait in the vehicle
until voice contact has been established.
For technical reasons, it might not be possible
to make an emergency call in highly adverse
conditions.
▷
The LED flashes green when the connec-
tion to the emergency call has been estab-
lished.
When an emergency call is made through
BMW, data such as the vehicle's current
position, if this can be determined, is sent
to the emergency call centre in order to de-
cide what rescue measures are required.
Overview
If questions asked by the emergency call
centre remain unanswered, rescue meas-
ures are implemented automatically.
Even if the vehicle occupants can no longer
hear the emergency call centre through the
loudspeakers, the emergency call centre
can still hear the vehicle occupants speak.
SOS button
The emergency call centre ends the emer-
gency call.
Operating requirements
Malfunction
The emergency call function may be impaired.
▷
▷
▷
Standby state is switched on.
Emergency call system is functional.
The LED in the area of the SOS button flashes
for approximately 30 seconds. A Check Control
message is shown.
If the vehicle is equipped with intelligent
emergency call: the integrated SIM card in
the vehicle is activated.
Have it checked by an authorised Service Part-
ner or another qualified Service Partner or a
specialist workshop.
Automatic triggering
Under certain conditions, e.g. if the airbags
are deployed, an emergency call is triggered
automatically immediately after an accident of
416
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
Overview
The fire extinguisher is located in the interior,
for example under the seat or in the glove
compartment.
Fire extinguisher
Principle
The fire extinguisher can be used to put out
vehicle fires.
Removing the fire extinguisher
Open the buckles on the retaining strap.
General
Depending on the equipment and the national-
market version, the vehicle may have a fire ex-
tinguisher.
Using the fire extinguisher
To use the fire extinguisher, follow the manu-
facturer's instructions on the fire extinguisher
and the information supplied with it.
Safety information
Stowing the fire extinguisher
1. Insert the fire extinguisher into the holder.
2. Hook in and close the buckles.
WARNING
Incorrect use of the fire extinguisher can
cause injury. There is a danger of injury. Ob-
serve the information below when using the
fire extinguisher:
Maintenance and refilling
Have the fire extinguisher checked every
2 years by an authorised Service Partner or
another qualified Service Partner or a specialist
workshop.
▷
Do not inhale the extinguishing agent.
If the extinguishing agent has been in-
haled, move the affected person into
fresh air. If the casualty experiences
breathing difficulties, contact a doctor
immediately.
Make a note of the next maintenance date for
the fire extinguisher.
Replace the fire extinguisher after use or have
it refilled.
▷
▷
Do not allow the extinguishing agent
to come into contact with the skin. Pro-
longed contact with the extinguishing
agent can cause the skin to dry out.
Jump start
Do not allow the extinguishing agent to
come into contact with the eyes. In the
event of contact with the eyes, rinse
them immediately with plenty of water.
In case of prolonged discomfort, contact
a doctor.
General
If the vehicle battery is discharged, the engine
can be started from another vehicle's battery
using two jump leads. Only use jump leads
with fully insulated terminal clamps.
WARNING
Objects in the driver's footwell can restrict the
pedal travel or block a pedal that has been
pressed. There is a risk of accident. Ensure
that items in the vehicle are stowed securely
and cannot get into the driver's footwell.
417
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
Safety information
Connecting the cables
Before starting, switch off all unnecessary
power consumers, for example the radio, on
both vehicles.
DANGER
Touching live components can result in an
electric shock. There is a danger of injury or
danger to life. Do not touch any components
that could be live.
1. Open the cover of the jump start terminal.
2. Connect a terminal clamp of the positive/+
jump lead to the positive battery terminal
or the corresponding jump start terminal on
the donor vehicle.
WARNING
3. Connect the second terminal clamp to the
positive battery terminal or to the corre-
sponding jump start terminal on the vehicle
being started.
Connecting the jump lead in the wrong se-
quence can cause sparks. There is a danger
of injury. Please comply with the correct se-
quence when connecting.
4. Connect a terminal clamp of the negative/–
jump lead to the negative battery termi-
nal or the corresponding engine or body
ground on the donor vehicle.
WARNING
5. Connect the second terminal clamp to the
negative battery terminal or to a corre-
sponding engine or body ground on the ve-
hicle being started.
Contact between the bodywork of the two ve-
hicles when jump-starting can cause a short
circuit. There is a danger of injury or material
damage. Make sure there is no contact be-
tween vehicle bodies.
Starting the engine
Never use spray products to start the engine.
Preparations
1. Check whether the battery in the other vehi-
cle shows 12 V voltage. Information about
the voltage is provided on the battery.
1. Start the engine of the donor vehicle and
allow it to run for a few minutes at a slightly
higher idle rotational speed.
If starting a vehicle with diesel engine: allow
the engine of the donor vehicle to run for
approximately 10 minutes.
2. Switch off the engine of the donor vehicle.
3. Switch off any power consumers in both
vehicles.
2. Start the engine of the vehicle to be started
in the usual way.
Jump start terminals
The starting aid terminals are located in the
engine compartment.
If an initial start attempt fails, wait a few
minutes before trying again to allow the
discharged battery to recharge.
For further information:
3. Allow both engines to run for a few mi-
nutes.
Overview, see page 389.
4. Disconnect the jump leads in reverse order
to connection.
Open the lid of the starting aid terminals.
Check the battery and have it recharged if nec-
essary.
418
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
Pushing the vehicle
To remove a broken-down vehicle from a dan-
ger area, it can be pushed over a short dis-
tance at a maximum speed of 10 km/h, 6 mph.
Tow-starting/towing away
Safety information
WARNING
For further information:
For rolling or pushing the vehicle, see
page 142.
Individual functions may malfunction when
tow-starting or towing away with activa-
ted front-collision warning or Cruise Control
switched on. There is a risk of accident. Turn
off the front-collision warning and Cruise
Control before tow-starting or towing away.
Recovery vehicle
Steptronic transmission:
transporting the vehicle
General
The vehicle must not be towed for transport.
Only have the vehicle transported on a loading
platform.
Safety information
Towing other vehicles
NOTICE
If the vehicle is towed away with one axle
raised, the vehicle can be damaged. There
is a risk of material damage. Only have the
vehicle transported on a loading platform.
General
Switch on the hazard warning lights in line with
local regulations.
If the electrical system of the vehicle being
towed has failed, the vehicle must be made
identifiable to other road users, for example by
placing a sign or the warning triangle in the
rear window.
WARNING
The vehicle may be damaged when raising
and securing it.
There is a danger of injury or material dam-
age.
Safety information
▷
Use suitable equipment to raise the ve-
hicle.
WARNING
If the permitted total weight of the towing
vehicle is less than that of the vehicle being
towed, the towing eye may be torn off or it
may not be possible to control the vehicle.
There is a risk of accident. Make sure that the
▷
Do not raise or secure the vehicle by
its towing eye, body parts or suspension
parts.
419
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
total weight of the towing vehicle is greater
than the weight of the vehicle being towed.
▷
▷
Do not exceed a towing distance of 5 km,
3 miles.
Ensure that the towing rope is taut when
the towing vehicle drives off.
WARNING
Towing eye
Different levels of braking may occur during
tow-starting/towing away with adaptive recu-
peration. There is a risk of accident. Deacti-
vate adaptive recuperation before tow-start-
ing/towing away.
General
NOTICE
If the towbar or the towing rope is not at-
tached correctly, other vehicle parts can be
damaged. There is a risk of material damage.
Attach the towbar or towing rope to the tow-
ing eye correctly.
Always keep the screw-on towing eye in the
vehicle.
The towing eye can be screwed in at the front
or rear of the vehicle.
Towbar
The towing eyes of both vehicles should be on
the same side.
The towing eye is located under the luggage
compartment floor.
If it is impossible to avoid attaching the towbar
at an angle, note the following:
Observe the following notes when using the
towing eye:
▷
Clearance may be restricted when corner-
ing.
▷
Only use the towing eye supplied with the
vehicle.
▷
Lateral force will be generated if the towbar
is installed at an angle.
▷
Turn the towing eye at least 5 turns clock-
wise and screw it in tight and as far as it
will go. If necessary, tighten with a suitable
object.
Towing rope
Note the following if using a towing rope:
▷
▷
▷
After use, unscrew the towing eye in an
anti-clockwise direction.
▷
Use nylon ropes or straps that will allow the
vehicle to be towed smoothly.
Only use the towing eye for towing on
paved roads.
▷
▷
Fasten the towing rope so it is not twisted.
Check the towing eye and towing rope fas-
tening regularly.
Avoid transverse loads on the towing eye,
for example do not raise the vehicle by the
towing eye.
▷
Do not exceed a towing speed of 50 km/h,
30 mph.
▷
Check the towing eye mounting regularly.
For further information:
Toolkit, see page 407.
420
Online Edition for Part no. 01405A7D5D0 - II/23
Help in case of a breakdown
MOBILITY
Safety information
NOTICE
If the towing eye is not used as intended,
the vehicle or towing eye may be damaged.
There is a risk of material damage. Observe
the notes on using the towing eye.
Thread for towing eye
Press the marking on the edge of the cover to
press it out.
Tow-starting
Do not attempt to tow-start the vehicle.
If necessary, start the engine using the jump
start.
Have the cause of the starting problems rec-
tified by an authorised Service Partner or an-
other qualified Service Partner or a specialist
workshop.
For further information:
421
Online Edition for Part no. 01405A7D5D0 - II/23
