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EnglishBreakdown assistance -> Intelligent emergency call for your BMW X4 2014-2018
Mobility
Breakdown assistance
Breakdown assistance
Overview
Vehicle features and options
This chapter describes all standard, country-
specific and optional features offered with the
series. It also describes features that are not
necessarily available in your vehicle, e. g., due
to the selected options or country versions.
This also applies to safety-related functions
and systems. When using these functions and
systems, the applicable country provisions
must be observed.
SOS button in the roofliner
Hazard warning flashers
Requirements
▷
The SIM card integrated in the vehicle has
been activated.
▷
▷
The radio-ready state is switched on.
The Assist system is functional.
Initiating an Emergency Request
1. Press the cover briefly to open it.
2. Press the SOS button until the LED at the
button lights up green.
The button is located in the center console.
▷
The LED illuminates green when the Emer‐
gency Request has been initiated.
The red lamp in the button flashes with the
hazard warning flashers switched on.
If a cancel prompt appears on the Control
Display, the Emergency Request can be
aborted.
Intelligent emergency call
If the situation allows, wait in your vehicle
until the voice connection has been estab‐
lished.
Concept
In case of an emergency, an Emergency Re‐
quest can be made through the system.
▷
The LED flashes green when a connection
to the BMW Response Center has been
established.
General information
When the Emergency Request is received
at the BMW Response Center, the BMW
Response Center contacts you and takes
further steps to help you.
Only press the SOS button in an emergency.
For technical reasons, the Emergency Request
cannot be guaranteed under unfavorable con‐
ditions.
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Breakdown assistance
Mobility
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circum‐
stances.
Warning triangle
For this, data is transmitted to the BMW
Response Center which serves to deter‐
mine the necessary rescue measures. E.g.,
the current position of the vehicle, if it can
be established.
▷
If the LED is flashing green, but the BMW
Response Center can no longer be heard
via the speaker, you can nevertheless still
be heard at the BMW Response Center.
The warning triangle is located behind the left-
hand cover in the cargo area.
To remove, loosen the bracket.
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
quest is automatically initiated immediately af‐
ter a severe accident. Automatic Collision Noti‐
fication is not affected by pressing the SOS
button.
First-aid kit
General information
Some of the articles have a limited service life.
Check the expiration dates of the contents
regularly and replace any expired items
promptly.
Roadside Assistance
Storage
Service availability
Roadside Assistance can be reached around
the clock in many countries. You can obtain as‐
sistance there in the event of a vehicle break‐
down.
Roadside Assistance
The Roadside Assistance phone number can
be viewed via iDrive or a connection to Road‐
side Assistance can be established directly.
The first-aid kit is located behind the left-hand
cover in the cargo area.
Jump-starting
General information
If the battery is discharged, the engine can be
started using the battery of another vehicle
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