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EnglishMOBILITY -> Breakdown assistance for your BMW X2 2017-2022
Breakdown assistance
MOBILITY
Breakdown assistance
Vehicle features and
options
Warning triangle
This chapter describes all standard, country-spe‐
cific and optional features offered with the series.
It also describes features and functions that are
not necessarily available in your vehicle, e.g., due
to the selected options or country versions. This
also applies to safety-related functions and sys‐
tems. When using these functions and systems,
the applicable laws and regulations must be ob‐
served.
The warning triangle is located on the inside of
the tailgate.
Move the warning triangle sideways and remove
it.
Hazard warning flashers
First-aid kit
General information
Some of the articles have a limited service life.
Check the expiration dates of the contents regu‐
larly and replace any expired items promptly.
The button is located in the center console.
Storage
The red light in the button flashes when the haz‐
ard warning flashers are activated.
The first-aid kit is located in the cargo area, if
necessary under the cargo floor panel.
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portant for vehicle diagnosis. This data is trans‐
mitted automatically.
BMW Roadside Assistance
Concept
Contact the BMW Group Roadside Assistance if
assistance is needed in the event of a break‐
down.
Teleservice Help
Depending on the country, the Teleservice Help
enables a more in-depth diagnosis of the vehicle
via wireless transmission.
You can launch Teleservice Help by requesting it
through the Service Specialist.
General information
In the event of a breakdown, data on the vehi‐
cle's condition is sent to the vehicle manufac‐
turer.
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. Control Display is switched on.
4. Confirm Teleservice Help.
There are various ways of making contact.
▷ Via a Check Control message, refer to
page 124.
The driving ability of the vehicle can be restored
for specific functions.
▷ Calling with a mobile phone.
▷ Via the BMW Connected app.
If this is not possible, further measures will be ini‐
tiated, for instance Roadside Assistance will be
informed.
Requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW Con‐
nectedDrive services.
Emergency Request
▷ Cellular network reception.
▷ The ignition is switched on.
Intelligent emergency call
Concept
Starting
In case of an emergency, an Emergency Re‐
quest can be triggered automatically by the sys‐
tem or manually.
If the vehicle is equipped with Teleservices, sup‐
port is offered through Teleservice Diagnosis.
Via iDrive:
General information
Only press the SOS button in an emergency.
1. "ConnectedDrive"
2. "BMW Assist"
Intelligent emergency call establishes a connec‐
tion with the BMW Response Center.
3. "BMW Roadside Assistance"
The contact to the Roadside Assistance of
the manufacture is established.
For technical reasons, the Emergency Request
cannot be guaranteed under unfavorable condi‐
tions.
A telephone number is displayed, if needed.
Select to dial the telephone number on a
connected mobile phone.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is im‐
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The BMW Response Center then makes
contact with you and takes further steps to
help you.
Overview
Even if you are unable to respond, the BMW
Response Center can take further steps to
help you under certain circumstances.
For this purpose, data that serves to deter‐
mine the necessary rescue measures, for in‐
stance the current position of the vehicle
when it can be determined, is transmitted to
the BMW Response Center.
SOS button in the roofliner.
Even if you can no longer hear the BMW Re‐
sponse Center through the loudspeakers, the
BMW Response Center may still be able to
hear you.
Functional requirements
▷ The Assist system is functional.
▷ The ignition is switched on.
The BMW Response Center ends the Emer‐
gency Request.
▷ If the vehicle is equipped with intelligent
emergency call: the SIM card integrated in
the vehicle has been activated.
Jump-starting
Automatic triggering
General information
Under certain conditions, for instance if the air‐
bags trigger, an Emergency Request is automati‐
cally initiated immediately after an accident of
corresponding severity. Automatic Collision Noti‐
fication is not affected by pressing the SOS but‐
ton.
If the battery is discharged, the engine can be
started using the battery of another vehicle and
two jumper cables. Only use jumper cables with
fully insulated clamp handles.
Safety information
Manual triggering
1. Tap the cover.
DANGER
2. Press and hold the SOS button until the LED
on the button illuminates green.
Contact with live components can lead to an
electric shock. There is a risk of injuries or dan‐
ger to life. Do not touch any components that
are under voltage.
▷ The LED is illuminated green when an Emer‐
gency Request has been initiated.
If a cancel prompt appears on the Control
Display, the Emergency Request can be
aborted.
Warning
If the situation allows, wait in your vehicle until
the voice connection has been established.
If the jumper cables are connected in the incor‐
rect order, sparking may occur. There is a risk
of injury. Pay attention to the correct order dur‐
ing connection.
▷ The LED flashes green when a connection to
the BMW Response Center has been estab‐
lished.
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battery, or to the corresponding engine or
body ground of assisting vehicle.
NOTICE
5. Attach the second terminal clamp to the neg‐
ative terminal of the battery, or to the corre‐
sponding engine or body ground of the vehi‐
cle to be started.
In the case of body contact between the two
vehicles, a short circuit can occur during jump-
starting. There is a risk of damage to property.
Make sure that no body contact occurs.
Starting the engine
Never use spray fluids to start the engine.
Preparation
1. Check whether the battery of the other vehi‐
cle has a voltage of 12 volts. The voltage in‐
formation can be found on the battery.
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
2. Switch off the engine of the assisting vehicle.
2. Start the engine of the vehicle that is to be
started in the usual way.
3. Switch off any electronic systems/power con‐
sumers in both vehicles.
If the first starting attempt is not successful,
wait a few minutes before making another at‐
tempt in order to allow the discharged battery
to recharge.
Starting aid terminals
The starting aid terminal in the engine compart‐
ment, refer to page 251, acts as the positive bat‐
tery terminal.
3. Let both engines run for several minutes.
4. Disconnect the jumper cables in the reverse
order.
Open the cover of the starting aid terminal.
A special connection on the body in the engine
compartment, refer to page 251, acts as the
negative battery terminal.
Check the battery and recharge, if needed.
Tow-starting and towing
Safety information
Warning
Connecting the cables
To prevent personal injury or damage to both ve‐
hicles, adhere strictly to the following procedure.
1. Pull off the lid of the BMW starting aid termi‐
nal.
Due to system limits, individual functions can
malfunction during tow-starting/towing with the
Intelligent Safety systems activated. There is a
risk of accident. Switch all Intelligent Safety
systems off prior to tow-starting/towing.
2. Attach one terminal clamp of the positive
jumper cable to the positive terminal of the
battery, or to the corresponding starting aid
terminal of the vehicle providing assistance.
3. Attach the terminal clamp on the other end of
the cable to the positive terminal of the bat‐
tery, or to the corresponding starting aid ter‐
minal of the vehicle to be started.
Steptronic transmission without
xDrive: transporting the vehicle
4. Attach one terminal clamp of the negative
jumper cable to the negative terminal of the
General information
The vehicle must not be towed if the front
wheels are touching the ground.
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Safety information
Steptronic transmission with
xDrive: transporting the vehicle
NOTICE
General information
The vehicle is not permitted to be towed.
The vehicle can be damaged when towing the
vehicle with a lifted rear axle. There is a risk of
damage to property. Have vehicle transported
only with lifted front axle or on a loading plat‐
form.
Pushing the vehicle
To remove a broken-down vehicle from the dan‐
ger area, it can be pushed for a short distance.
For rolling or pushing the vehicle, refer to
page 115.
Pushing the vehicle
To remove a broken-down vehicle from the dan‐
ger area, it can be pushed for a short distance.
Tow truck
For rolling or pushing the vehicle, refer to
page 115.
Tow truck
The vehicle should only be transported on a
loading platform.
NOTICE
Your vehicle should be transported with a tow
truck with a so-called lift bar or on a flat bed.
The vehicle can become damaged when lifting
and securing it.
There is a risk of damage to property.
▷ Lift the vehicle using suitable means.
NOTICE
The vehicle can become damaged when lifting
and securing it.
▷ Do not lift or secure the vehicle by its tow
fitting, body parts, or suspension parts.
There is a risk of damage to property.
▷ Lift the vehicle using suitable means.
▷ Do not lift or secure the vehicle by its tow
fitting, body parts, or suspension parts.
Towing other vehicles
General information
Switch on the hazard warning system, depend‐
ing on local regulations.
If the electrical system has failed, clearly identify
the vehicle being towed by placing a sign or a
warning triangle in the rear window.
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▷ Do not exceed a towing distance of
Safety information
3 miles/5 km.
▷ When starting to tow the vehicle, make sure
that the tow rope is taut.
Warning
If the approved gross vehicle weight of the tow‐
ing vehicle is lighter than the vehicle to be
towed, the tow fitting can tear off or it will not
be possible to control the vehicle's response.
There is a risk of accident. Make sure that the
gross vehicle weight of the towing vehicle is
heavier than the vehicle to be towed.
Tow fitting
General information
NOTICE
If the tow bar or tow rope is attached incor‐
rectly, damage to other vehicle parts can occur.
There is a risk of damage to property. Correctly
attach the tow bar or tow rope to the tow fitting.
The screw-in tow fitting should always be carried
in the vehicle.
Tow bar
The tow fitting can be screwed in at the front or
rear of the vehicle.
The tow fittings used should be on the same
side on both vehicles.
The tow fitting and the onboard vehicle tool kit,
refer to page 262, are together in the cargo area.
Should it prove impossible to avoid mounting the
tow bar at an offset angle, please follow the fol‐
lowing:
Use of the tow fitting:
▷ Use only the tow fitting provided with the ve‐
hicle and screw it all the way in.
▷ Maneuvering capability is limited going
around corners.
▷ Use the tow fitting for towing on paved roads
only.
▷ The tow bar will generate lateral forces if it is
secured with an offset.
▷ Avoid lateral loading of the tow fitting, for in‐
stance do not lift the vehicle by the tow fit‐
ting.
Tow rope
Observe the following notes when using the tow
rope:
▷ Check the fastening of the tow fitting in regu‐
lar intervals.
▷ Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
Safety information
▷ Make sure the tow rope is not twisted when
fastening.
NOTICE
▷ Check the fastening of the tow fitting and tow
rope in regular intervals.
If the tow fitting is not used as intended, there
may be damage to the vehicle or to the tow fit‐
ting. There is a risk of damage to property. Fol‐
low the notes on using the tow fitting.
▷ Do not exceed a towing speed of
30 mph/50 km/h.
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Screw thread for tow fitting
Press on the mark on the edge of the cover to
push it out.
Tow-starting
Steptronic transmission
Do not tow-start the vehicle.
Tow-starting the engine is not possible due to
the Steptronic transmission.
Have the reasons for the starting difficulties cor‐
rected by a dealer’s service center or another
qualified service center or repair shop.
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