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EnglishBreakdown Assistance -> BMW Assist for your BMW i5 2023-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
Press on the release, arrow 1, and swivel the
cover down, arrow 2.
Vehicle features and options
This chapter describes model-specific equip-
ment, systems, and functions that are currently
available, or may become available in the fu-
ture, even if they are not present in the vehicle.
First-aid kit
Additional information:
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
Vehicle equipment, refer to page 8.
Hazard warning system
Some of the articles have a limited service life.
Check the expiration dates of the contents reg-
ularly and replace any expired items promptly.
Storage
Storage for the first-aid kit is provided in the
cargo area.
BMW Assist
Hazard warning system button
Principle
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
The red light in the button flashes when the
hazard warning system is turned on.
Warning triangle
General information
The offering depends on the vehicle equip-
ment and the national-market version.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting services
1.
Apps menu
The warning triangle is located on the inside of
the trunk lid.
2. "All apps"
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Breakdown Assistance
MOBILITY
3. "BMW Assist"
4. "BMW Assist"
BMW Roadside Assistance can be started
manually as follows:
A voice connection to customer support is be-
ing established.
1.
Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
BMW Roadside Assistance
Follow the displays on the control display.
A voice connection is established as neces-
sary.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
There are various ways of contacting BMW
Roadside Assistance.
▷
Via additional text in the Check Control
message.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
▷
▷
Via a call with a mobile phone.
Via the My BMW App.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷
▷
Cellular network reception.
Standby state is switched on.
BMW Accident Assistance
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
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