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EnglishBreakdown Assistance -> BMW Accident Assistance for your BMW i5 2023-2025
Breakdown Assistance
MOBILITY
3. "BMW Assist"
4. "BMW Assist"
BMW Roadside Assistance can be started
manually as follows:
A voice connection to customer support is be-
ing established.
1.
Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
BMW Roadside Assistance
Follow the displays on the control display.
A voice connection is established as neces-
sary.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
There are various ways of contacting BMW
Roadside Assistance.
▷
Via additional text in the Check Control
message.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
▷
▷
Via a call with a mobile phone.
Via the My BMW App.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷
▷
Cellular network reception.
Standby state is switched on.
BMW Accident Assistance
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
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Online Edition for Part no. 01405B37D97 - II/24
Breakdown Assistance
MOBILITY
3. "BMW Assist"
General information
4. "BMW Accident Assistance" or select the
desired service.
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
Follow the displays on the control display.
A voice connection is established.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Emergency Call
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
▷
▷
Cellular network reception.
Standby state is switched on.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
Starting BMW Accident Assistance
Intelligent emergency calls are made using a
SIM card that is integrated into the vehicle.
If an accident is detected automatically
The BMW Response Center then makes con-
tact with the occupants of the vehicle and ini-
tiates further steps to help.
A text message relating to BMW Accident As-
sistance appears on the control display.
The connection can be established directly:
"Contact accident assistance"
If an intelligent emergency call is made, the
data used to determine necessary rescue
measures, e.g., the vehicle's current location
if it can be determined, is sent to the BMW
Response Center.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Even if the driver is unable to respond, the
BMW Response Center can, under certain cir-
cumstances, initiate steps to provide further
assistance.
Additional information:
Check Control, refer to page 146.
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
Even if the BMW Response Center is no longer
heard through the loudspeakers, the BMW Re-
sponse Center may still be able to hear the
occupants of the vehicle.
The BMW Response Center ends the emer-
gency call.
BMW Accident Assistance can be started man-
ually as follows:
1.
Apps menu
2. "All apps"
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Online Edition for Part no. 01405B37D97 - II/24
