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EnglishBreakdown Assistance for your BMW i4 2021-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
Vehicle features and options Warning triangle
This chapter describes model-specific equip-
ment, systems, and functions that are currently
available, or may become available in the fu-
ture, even if they are not present in the vehicle.
The warning triangle is located in the tailgate.
1. Turn the screw cap in the tailgate by 90°,
arrow 1, and fold down the trim panel, ar-
row 2.
Additional information:
Vehicle equipment, refer to page 8.
Hazard warning system
2. Push the warning triangle sideways to the
left and remove it.
Hazard warning system button
The red light in the button flashes when the
hazard warning system is turned on.
First-aid kit
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
Some of the articles have a limited service life.
Check the expiration dates of the contents reg-
ularly and replace any expired items promptly.
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There are various ways of contacting BMW
Roadside Assistance.
Storage
Storage for the first-aid kit is provided in the
right side of the cargo area.
▷
Via additional text in the Check Control
message.
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Via a call with a mobile phone.
Via the My BMW App.
BMW Assist
Principle
Functional requirements
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
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Cellular network reception.
Standby state is switched on.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Starting services
1.
Apps menu
BMW Roadside Assistance can be started
manually as follows:
2. "All apps"
3. "BMW Assist"
1.
Apps menu
4. Select the BMW Assistance option.
2. "All apps"
A voice connection to customer support is be-
ing established.
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
BMW Roadside Assistance
Follow the displays on the control display.
A voice connection is established as neces-
sary.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
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Teleservice Help
Starting BMW Accident Assistance
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
If an accident is detected automatically
A text message relating to BMW Accident As-
sistance appears on the control display.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
The connection can be established directly:
"Contact accident assistance"
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Additional information:
Check Control, refer to page 139.
BMW Accident Assistance
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
BMW Accident Assistance can be started man-
ually as follows:
General information
1.
Apps menu
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
2. "All apps"
3. "BMW Assist"
4. "BMW Accident Assistance" or select the
desired service.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Follow the displays on the control display.
A voice connection is established.
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
Emergency Call
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
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Cellular network reception.
Standby state is switched on.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
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The Intelligent Assist system establishes a
connection with the BMW Response Center.
Functional requirements
To use the emergency call, the following func-
tional requirements must be met:
Intelligent emergency calls are made using a
SIM card that is integrated into the vehicle.
▷
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Standby state is switched on.
The BMW Response Center then makes con-
tact with the occupants of the vehicle and ini-
tiates further steps to help.
The Emergency Call system is functioning
correctly.
▷
The integrated SIM card in the vehicle has
been activated.
If an intelligent emergency call is made, the
data used to determine necessary rescue
measures, e.g., the vehicle's current location
if it can be determined, is sent to the BMW
Response Center.
Automatic triggering
Under certain conditions, for example if the
airbags are deployed, an emergency call is au-
tomatically triggered immediately after an acci-
dent of corresponding severity. Automatic Col-
lision Notification is not affected by pressing
the SOS button.
Even if the driver is unable to respond, the
BMW Response Center can, under certain cir-
cumstances, initiate steps to provide further
assistance.
Even if the BMW Response Center is no longer
heard through the loudspeakers, the BMW Re-
sponse Center may still be able to hear the
occupants of the vehicle.
If an emergency call is placed, all other signal
tones and audio sources such as the Park Dis-
tance Control are muted.
The BMW Response Center ends the emer-
gency call.
Manual triggering
To initiate an emergency call manually, pro-
ceed as follows:
General information
Only press the SOS button in the headliner in
an emergency.
1. Tap the cover flap.
2. Press and hold the SOS button in the head-
liner until the LED near the button illumi-
nates green.
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
▷
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The LED is illuminated green when an
Emergency Call has been initiated.
Overview
If a cancel prompt appears on the control
display, the emergency call can be aborted.
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
The LED flashes green when the connec-
tion to the BMW Response Center has been
established.
Malfunction
The function of the emergency call may be im-
paired.
The SOS button is located in the head-
liner.
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The LED near the SOS button flashes for ap-
proximately 30 seconds. A Check Control mes-
sage is displayed.
that are in contact with exposed high-voltage
cables.
An emergency call may be disrupted in the fol-
lowing circumstances, among others:
Warning
▷
▷
Extended vehicle idle times.
Fluids in the high-voltage battery are corro-
sive. There is a risk of injury. Do not touch
fluids escaping from the high-voltage battery.
Intense sunlight on vehicle roof.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
Jump-starting
What to do after an accident
General information
Have only an authorized service center or an-
other qualified service center or repair shop
perform the jump-start.
General information
After an accident, take the following safety
precautions for the high-voltage system:
▷
Apply the parking brake, then turn off drive-
ready state and standby state.
Safety information
▷
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Secure the accident site.
DANGER
Lock the vehicle after exiting.
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
Immediately inform the emergency res-
ponders, police, fire department, or towing
service that the vehicle is equipped with
high-voltage system.
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The vehicle must be recovered by an au-
thorized service center or another qualified
service center or repair shop.
Towing
Do not inhale any gases escaping from the
high-voltage battery; if needed, maintain a
safe distance from the vehicle.
Safety information
Warning
Safety information
When towing while safety systems or driver
assistance systems are activated, the behav-
ior of the individual systems may lead to an
accident, e.g., due to automatic braking or
acceleration. There is a risk of accident, in-
jury, and property damage. Do not use the
corresponding safety systems or driver assis-
tance systems when towing.
DANGER
Contact with live components can lead to
an electric shock. There is a risk of injury
or danger to life. After an accident, do not
touch any high-voltage components such as
orange colored high-voltage cables or parts
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Only lift the vehicle using a suitable de-
vice.
Pushing the vehicle
To remove a broken-down vehicle from the
hazard area, it can be pushed for distances
of approx. 328 ft/100 m at a speed of max.
6 mph/10 km/h.
Do not lift or secure the vehicle on the
towing eye, rims, body components, or
chassis components.
▷
For transport, secure the vehicle by plac-
ing special tire straps over the tire tread
surfaces in the vehicle's longitudinal di-
rection.
Additional information:
Rolling or pushing the vehicle, refer to
page 126.
Transporting the vehicle
Tow truck
General information
The vehicle must be transported on a loading
platform or tow dolly.
The vehicle must be transported by an author-
ized service center or another qualified service
center or repair shop.
Safety information
Have vehicle transported on a loading platform
or use a tow dolly.
NOTICE
The vehicle can be damaged when towing
the vehicle with a single lifted axle. There
is a risk of property damage. Have vehicle
transported on a loading platform or use a
tow dolly. Tow dollies must be used under
the rear wheels only. Also make sure that no
wheel is touching the ground.
When using a tow dolly, make sure that
none of the wheels touch the ground. This
method should be used for distances of
124 miles/200 km. Follow the instructions, as
well as specified loads and speeds, given by
the tow dolly manufacturer.
Towing other vehicles
Warning
Principle
The vehicle can become damaged when lift-
ing and securing it. There is a risk of injury
and risk of property damage.
Switch on the hazard warning system, de-
pending on local regulations.
If the electrical system has failed, clearly iden-
tify the vehicle being towed by placing a sign or
a warning triangle in the rear window.
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Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
Safety information
Make sure the tow rope is not twisted when
fastening.
Warning
If the approved gross vehicle weight of the
towing vehicle is lighter than the vehicle to be
towed, the towing eye can tear off or it will
not be possible to control vehicle handling.
There is a risk of accident, injury, and prop-
erty damage. Make sure that the gross vehi-
cle weight of the towing vehicle is heavier
than the vehicle to be towed.
Check the attachment of the towing eye
and tow rope in regular intervals.
Do not exceed a towing speed of
30 mph/50 km/h.
Do not exceed a towing distance of
3 miles/5 km.
When driving off to tow the vehicle, make
sure that the tow rope is taut.
Warning
Towing eye
Different levels of braking may occur when
towing with adaptive recuperation. There is a
risk of accident, injury, and property damage.
Deactivate adaptive recuperation before tow-
ing.
Principle
The towing eye is a device that can be
screwed onto the vehicle in order to, e.g., se-
cure tow cables or tow rods.
General information
NOTICE
If the tow bar or tow rope is attached incor-
rectly, damage to other vehicle parts can oc-
cur. There is a risk of property damage. Cor-
rectly attach the tow bar or tow rope to the
towing eye.
Tow bar
The towing eyes used should be on the same
side on both vehicles.
The screw-in towing eye should always be car-
ried in the vehicle.
If it is impossible to avoid mounting the tow
bar at an inclination, note the following:
The towing eye can be screwed in at the front
or rear of the vehicle.
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Free movement is limited when cornering.
The tow bar will generate lateral forces if it
is secured with an inclination.
Tow rope
Observe the following notes when using the
tow rope:
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Safety information
Towing eye thread
NOTICE
If the towing eye is not used as intended,
there may be damage to the vehicle or to the
towing eye. There is a risk of property dam-
age. Follow the notes on using the towing
eye.
Storage
The thread for the towing eye is located behind
a cover on the front and rear bumper.
Depending on vehicle equipment, the towing
eye may be stored in a bag as follows:
Press on the mark on the edge of the cover to
push it out.
▷
In the cargo area under the cargo area
floor.
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In the cargo area on the left or right side.
In the cargo area behind a side trim panel.
Using the towing eye
When using the towing eye, note the following:
▷
▷
Use only the towing eye provided with the
vehicle.
Turn the towing eye at least 5 turns clock-
wise and screw it in as far as it will go. If
necessary, tighten with a suitable object.
▷
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After use, unscrew the towing eye counter-
clockwise.
Use the towing eye for towing on paved
roads only.
Avoid lateral loading of the towing eye, for
instance do not lift the vehicle by the towing
eye.
▷
Check the attachment of the towing eye in
regular intervals.
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