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EnglishMOBILITY -> Breakdown assistance for your BMW i3 2013-2022
Breakdown assistance
MOBILITY
Breakdown assistance
Storage
Vehicle features and options
Storage for the first-aid kit is provided in the rear
in the cargo area.
This chapter describes all standard, country-spe‐
cific and optional features offered with the series.
It also describes features and functions that are
not necessarily available in your vehicle, e.g., due
to the selected options or country versions. This
also applies to safety-related functions and sys‐
tems. When using these functions and systems,
the applicable laws and regulations must be ob‐
served.
BMW Roadside Assistance
Concept
Contact the BMW Group Roadside Assistance if
assistance is needed in the event of a break‐
down.
General information
In the event of a breakdown, data on the vehi‐
cle's condition is sent to the vehicle manufac‐
turer.
Hazard warning flashers
There are various ways of making contact.
▷ Via a Check Control message, refer to
page 117.
▷ Calling with a mobile phone.
▷ Via the BMW Connected app.
The button is located in the center console.
Requirements
The red light in the button flashes when the haz‐
ard warning flashers are activated.
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW Con‐
nectedDrive services.
▷ Cellular network reception.
▷ Standby state is switched on.
Warning triangle
The warning triangle is located under the hood.
Starting
If the vehicle is equipped with Teleservices, sup‐
port is offered through Teleservice Diagnosis.
First-aid kit
Via iDrive:
General information
1. "ConnectedDrive"
Some of the articles have a limited service life.
2. "BMW Assist"
Check the expiration dates of the contents regu‐
larly and replace any expired items promptly.
3. "BMW i Roadside Assistance"
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The contact to the Roadside Assistance of
the manufacture is established.
For technical reasons, the Emergency Call can‐
not be guaranteed under unfavorable conditions.
A telephone number is displayed, if needed.
Select to dial the telephone number on a
connected mobile phone.
Overview
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is im‐
portant for vehicle diagnosis. This data is trans‐
mitted automatically.
Teleservice Help
Depending on the country, the Teleservice Help
enables a more in-depth diagnosis of the vehicle
via wireless transmission.
SOS button in the roofliner.
Functional requirements
▷ The Assist system is functional.
▷ The ignition is switched on.
You can launch Teleservice Help by requesting it
through the Service Specialist.
1. Park the vehicle in a safe place.
2. Set the parking brake.
▷ If the vehicle is equipped with intelligent
emergency call: the SIM card integrated in
the vehicle has been activated.
3. Control Display is switched on.
4. Confirm Teleservice Help.
Automatic triggering
The driving ability of the vehicle can be restored
for specific functions.
Under certain conditions, for instance if the air‐
bags trigger, an emergency call is automatically
initiated immediately after an accident of corre‐
sponding severity. Automatic Collision Notifica‐
tion is not affected by pressing the SOS button.
If this is not possible, further measures will be ini‐
tiated, for instance Roadside Assistance will be
informed.
Manual triggering
1. Tap the cover.
Emergency Call
2. Press and hold the SOS button until the LED
on the button illuminates green.
Intelligent emergency call
▷ The LED is illuminated green when an emer‐
gency call has been initiated.
Concept
In case of an emergency, an emergency call can
be triggered automatically by the system or man‐
ually.
If a cancel prompt appears on the Control
Display, the emergency call can be aborted.
If the situation allows, wait in your vehicle until
the voice connection has been established.
General information
▷ The LED flashes green when a connection to
the BMW Response Center has been estab‐
lished.
Only press the SOS button in an emergency.
Intelligent emergency call establishes a connec‐
tion with the BMW Response Center.
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The BMW Response Center then makes
contact with you and takes further steps to
help you.
▷ Immediately notify rescue forces, police, or
firefighters of the fact that your vehicle is
equipped with a high-voltage system.
Even if you are unable to respond, the BMW
Response Center can take further steps to
help you under certain circumstances.
▷ Engage selector lever position P, set the
parking brake, and switch off the standby
state and drive-ready state.
For this purpose, data that serves to deter‐
mine the necessary rescue measures, for in‐
stance the current position of the vehicle
when it can be determined, is transmitted to
the BMW Response Center.
▷ Lock the vehicle after exiting.
▷ Do not inhale any gases escaping from the
high-voltage battery; if needed, maintain a
safe distance from the vehicle.
Even if you can no longer hear the BMW Re‐
sponse Center through the loudspeakers, the
BMW Response Center may still be able to
hear you.
Jump-starting
General information
Have only a dealer’s service center or another
qualified service center or repair shop perform
the jump start.
The BMW Response Center ends the emer‐
gency call.
What to do after an accident
Safety information
Warning
Safety information
DANGER
Contact with live components can lead to an
electric shock. There is a risk of injuries or dan‐
ger to life. Do not touch any components that
are under voltage.
Contact with live components can lead to an
electric shock. There is a risk of injuries or dan‐
ger to life. After an accident, do not touch any
high-voltage components such as orange col‐
ored high-voltage cables or parts that are in
contact with exposed high-voltage cables.
Towing
Transporting the vehicle
Warning
General information
The vehicle is not permitted to be towed.
Fluids in the high-voltage battery are corrosive.
There is a risk of injury. Do not touch fluids es‐
caping from the high-voltage battery.
General information
After an accident, comply with the following
safety precautions with regard to the high-volt‐
age system:
▷ Secure the crash site.
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Safety information
Towing other vehicles
General information
NOTICE
Switch on the hazard warning system, depend‐
ing on local regulations.
The vehicle can be damaged when towing the
vehicle with a single lifted axle. There is a risk of
damage to property, among other potential
damage. The vehicle should only be trans‐
ported on a loading platform.
If the electrical system has failed, clearly identify
the vehicle being towed by placing a sign or a
warning triangle in the rear window.
Safety information
Pushing the vehicle
To remove a broken-down vehicle from the dan‐
ger area, push it for a short distance at a speed
of no more than 6 mph/10 km/h.
Warning
If the approved gross vehicle weight of the tow‐
ing vehicle is lighter than the vehicle to be
towed, the tow fitting can tear off or it will not
be possible to control the vehicle's response.
There is a risk of accident. Make sure that the
gross vehicle weight of the towing vehicle is
heavier than the vehicle to be towed.
For rolling or pushing the vehicle, refer to
page 99.
Tow truck
NOTICE
If the tow bar or tow rope is attached incor‐
rectly, damage to other vehicle parts can occur.
There is a risk of damage to property, among
other potential damage. Correctly attach the
tow bar or tow rope to the tow fitting.
The vehicle should only be transported on a
loading platform.
Tow bar
The tow fittings used should be on the same
side on both vehicles.
NOTICE
The vehicle can become damaged when lifting
and securing it.
Should it prove impossible to avoid mounting the
tow bar at an offset angle, please follow the fol‐
lowing:
There is a risk of damage to property, among
other potential damage.
▷ Maneuvering capability is limited going
around corners.
▷ Lift the vehicle using suitable means.
▷ The tow bar will generate lateral forces if it is
secured with an offset.
▷ Do not lift or secure the vehicle by its tow
fitting, body parts, or suspension parts.
Tow rope
Observe the following notes when using the tow
rope:
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▷ Use nylon ropes or straps, which will enable
Safety information
the vehicle to be towed without jerking.
▷ Make sure the tow rope is not twisted when
fastening.
NOTICE
If the tow fitting is not used as intended, there
may be damage to the vehicle or to the tow fit‐
ting. There is a risk of damage to property,
among other potential damage. Follow the
notes on using the tow fitting.
▷ Check the fastening of the tow fitting and tow
rope in regular intervals.
▷ Do not exceed a towing speed of
30 mph/50 km/h.
▷ Do not exceed a towing distance of
3 miles/5 km.
Screw thread for tow fitting
▷ When starting to tow the vehicle, make sure
that the tow rope is taut.
Tow fitting
General information
Press on the mark on the edge of the cover to
push it out.
The screw-in tow fitting should always be carried
in the vehicle.
The tow fitting can be screwed in at the front or
rear of the vehicle.
The tow fitting is located in the storage compart‐
ment under the hood.
Use of the tow fitting:
▷ Use only the tow fitting provided with the ve‐
hicle and screw it all the way in.
▷ Use the tow fitting for towing on paved roads
only.
▷ Avoid lateral loading of the tow fitting, for in‐
stance do not lift the vehicle by the tow fit‐
ting.
▷ Check the fastening of the tow fitting in regu‐
lar intervals.
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