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EnglishMOBILITY -> Breakdown Assistance for your BMW 8 Series 2018-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
Vehicle features and options Warning triangle
This chapter describes all standard, country-
specific, and optional equipment offered with
the series. It also describes features and func-
tions that are not necessarily available in the
vehicle, e.g., due to the selected options or
country versions. This also applies to safety
functions and systems. When using these
functions and systems, the applicable laws
and regulations must be observed.
The warning triangle is located in the cargo
area.
Hazard warning flashers
Release the hook and loop fastener to remove
it.
First-aid kit
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
The button is located in the center console.
Some of the articles have a limited service life.
The red light in the button flashes when the
hazard warning flashers are activated.
Check the expiration dates of the contents reg-
ularly and replace any expired items promptly.
Storage
Storage for the first-aid kit is provided in the
left storage compartment of the cargo area.
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Supplementary text messages, refer to
page 155.
BMW Assistance
▷
▷
Via a call with a mobile phone.
Via the BMW app.
Principle
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
Functional requirements
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
▷
▷
Cellular network reception.
Standby state is switched on.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Starting services
1. "APPS"
2. "Installed apps"
3. "BMW Assist"
4. "Call BMW Assist"
1. "APPS"
2. "Installed apps"
3. "BMW Assist"
5. Follow the instructions on the control dis-
play.
4. "BMW Roadside Assistance"
Follow the displays on the control display.
A voice connection is established.
A voice connection to customer support is be-
ing established.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is
important for vehicle diagnosis. This data is
transmitted automatically. It may be necessary
to approve this on the control display.
BMW Roadside Assistance
Principle
BMW Group Roadside Assistance can be con-
tacted if assistance is needed in the event of a
breakdown.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
There are various ways of contacting BMW
Roadside Assistance.
▷
Via a Check Control message.
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You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
stored Check Control messages for a certain
length of time.
Additional information:
1. Park the vehicle in a safe place.
2. Set the parking brake.
Check Control, refer to page 154.
3. Control display is switched on.
4. Confirm Teleservice Help.
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
BMW Accident Assistance
1. "APPS"
Principle
2. "Installed apps"
3. "BMW Assist"
BMW Group Accident Assistance can be con-
tacted if assistance is needed in the event of
an accident.
4. "BMW Accident Assistance"
Follow the displays on the control display.
A voice connection is established.
General information
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message appears on
the instrument cluster. In addition, a text mes-
sage appears on the control display.
Emergency Call
Intelligent emergency call
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
Functional requirements
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with an Assist system.
▷
▷
Cellular network reception.
Standby state is switched on.
Starting BMW Accident Assistance
Only press the SOS button in an emergency.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
If an accident is detected automatically
A text message relating to BMW Accident As-
sistance appears on the control display.
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
The connection can be established directly:
"Contact accident assistance"
The Check Control message for BMW Accident
Assistance can also be called up from the
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If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
Overview
▷
The LED flashes green when a connection
to the BMW Response Center has been es-
tablished.
The BMW Response Center then makes
contact with the occupants of the vehicle
and initiates further steps to help.
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circumstan-
ces.
SOS button.
For this purpose, data that serves to deter-
mine the necessary rescue measures, for
instance the current position of the vehicle
when it can be determined, is transmitted
to the BMW Response Center.
Functional requirements
▷
▷
▷
Standby state is switched on.
The Assist system is functional.
If the vehicle is equipped with intelligent
emergency call: the integrated SIM card in
the vehicle has been activated.
Even if the BMW Response Center is no
longer heard through the loudspeakers, the
BMW Response Center may still be able to
hear the occupants of the vehicle.
Automatic triggering
When certain prerequisites are met, for in-
stance if the airbags deploy, an emergency call
is automatically initiated immediately after an
accident of corresponding severity. Automatic
Collision Notification is not affected by press-
ing the SOS button.
The BMW Response Center ends the emer-
gency call.
Malfunction
The function of the emergency call may be im-
paired.
The LED in the area of the SOS button flashes
for approximately 30 seconds. A Check Control
message is displayed.
Manual triggering
1. Tap the cover flap.
2. Press and hold the SOS button until the
LED in the area of the button illuminates
green.
An emergency call may be disrupted in the fol-
lowing circumstances, among others:
▷
▷
Extended vehicle idle times.
▷
The LED is illuminated green when an
emergency call has been initiated.
Intense sunlight on vehicle roof.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
If a cancel prompt appears on the control
display, the emergency call can be aborted.
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Jump-start terminals
The jump-start terminal in the engine compart-
ment acts as the positive battery terminal.
Jump-starting
General information
A special connection on the body in the engine
compartment acts as the negative battery ter-
minal.
If the battery is discharged, the engine can
be started using the battery of another vehicle
and two jumper cables. Only use jumper ca-
bles with fully insulated clamp handles.
Additional information:
Overview of engine compartment, refer to
page 340.
Safety information
Open the cover of the positive battery terminal.
DANGER
Connecting the cables
Before you begin, switch off all unnecessary
electronic systems/components such as the
radio on the assisting and receiving vehicles.
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
1. Open the lid of the jump-start terminal.
2. Attach one terminal clamp of the positive
jumper cable to the positive battery termi-
nal, or to the corresponding jump-start ter-
minal of the vehicle providing assistance.
Warning
If the jumper cables are connected in the
incorrect order, spark formation may occur.
There is a risk of injury. Pay attention to the
correct order during connection.
3. Attach the terminal clamp on the other end
of the cable to the positive battery terminal,
or to the corresponding jump-start terminal
of the vehicle to be started.
Warning
4. Attach one terminal clamp of the negative
jumper cable to the negative battery termi-
nal, or to the corresponding engine or body
ground of assisting vehicle.
In the case of body contact between the two
vehicles, a short circuit can occur while jump-
starting. There is a risk of injury or risk of
damage to property. Make sure that no body
contact occurs.
5. Attach the second terminal clamp to the
negative battery terminal, or to the corre-
sponding engine or body ground of the ve-
hicle to be started.
Preparation
1. Check whether the battery of the other ve-
hicle has a voltage of 12 volts. The voltage
information can be found on the battery.
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
2. Switch off the engine of the assisting vehi-
cle.
3. Switch off any electrical components in
both vehicles.
2. Start the engine of the vehicle that is to be
started in the usual way.
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If the first attempt to start the engine is not
Pushing the vehicle
successful, wait a few minutes before mak-
ing another attempt in order to allow the
discharged battery to recharge.
To remove a broken-down vehicle from the
hazard area, it can be pushed for distances
of approx. 328 ft/100 m at a speed of max.
6 mph/10 km/h.
3. Let both engines run for several minutes.
4. Disconnect the jumper cables in the reverse
order.
Additional information:
Rolling or pushing the vehicle, refer to
page 146.
Check the battery and recharge, if needed.
Tow truck
Tow-starting and towing
Safety information
Warning
When towing with Intelligent Safety systems
enabled or Cruise Control switched on, in-
dividual functions may not work correctly.
There is a risk of accident, injury, or property
damage. Switch off all Intelligent Safety sys-
tems and Cruise Control before towing.
Have vehicle transported on a loading platform
or use a tow dolly.
When using a tow dolly, make sure that
none of the wheels touch the ground. This
method should be used for distances of max.
124 miles/200 km. Follow the instructions, as
well as specified loads and speeds, given by
the tow dolly manufacturer.
Steptronic transmission:
transporting the vehicle
General information
The vehicle must be transported on a loading
platform or tow dolly.
Towing other vehicles
Safety information
General information
Switch on the hazard warning system, de-
pending on local regulations.
Warning
If the electrical system has failed, clearly iden-
tify the vehicle being towed by placing a sign or
a warning triangle in the rear window.
The vehicle can become damaged when lift-
ing and securing it.
There is a risk of injury or risk of damage to
property.
▷
▷
Lift the vehicle using suitable means.
Do not lift or secure the vehicle by its
towing eye, body parts, or suspension
parts.
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▷
▷
Do not exceed a towing distance of
3 miles/5 km.
Safety information
When driving off to tow the vehicle, make
sure that the tow rope is taut.
Warning
If the approved gross vehicle weight of the
towing vehicle is lighter than the vehicle to be
towed, the towing eye can tear off or it will
not be possible to control vehicle handling.
There is a risk of accident, injury, or property
damage. Make sure that the gross vehicle
weight of the towing vehicle is heavier than
the vehicle to be towed.
Towing eye
Principle
The towing eye is a device that can be
screwed onto the vehicle in order to, e.g., se-
cure tow cables or tow rods.
General information
NOTICE
If the tow bar or tow rope is attached incor-
rectly, damage to other vehicle parts can oc-
cur. There is a risk of damage to property.
Correctly attach the tow bar or tow rope to
the towing eye.
Tow bar
The towing eyes used should be on the same
side on both vehicles.
The screw-in towing eye should always be car-
ried in the vehicle.
If it is impossible to avoid mounting the tow
bar at an inclination, note the following:
The towing eye can be screwed in at the front
or rear of the vehicle.
▷
▷
Free movement is limited when cornering.
Safety information
The tow bar will generate lateral forces if it
is secured with an inclination.
NOTICE
Tow rope
If the towing eye is not used as intended,
there may be damage to the vehicle or to
the towing eye. There is a risk of damage
to property. Follow the notes on using the
towing eye.
Observe the following notes when using the
tow rope:
▷
▷
▷
▷
Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
Make sure the tow rope is not twisted when
fastening.
Storage
Check the attachment of the towing eye
and tow rope in regular intervals.
Depending on vehicle equipment, the towing
eye is stored as follows:
Do not exceed a towing speed of
30 mph/50 km/h.
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▷
▷
▷
Under the cargo area floor, in a bag if nec-
essary.
Have the cause of starting issues corrected by
an authorized service center or another quali-
fied service center or repair shop.
On the left or right side of the trunk, possi-
bly in a bag.
Additional information:
Behind a side trim panel in the trunk, possi-
bly in a bag.
Jump-starting, refer to page 360.
Using the towing eye
When using the towing eye, note the following:
▷
▷
Use only the towing eye provided with the
vehicle.
Turn the towing eye at least 5 turns clock-
wise and screw it in as far as it will go. If
necessary, tighten with a suitable object.
▷
▷
▷
After use, unscrew the towing eye counter-
clockwise.
Use the towing eye for towing on paved
roads only.
Avoid lateral loading of the towing eye, for
instance do not lift the vehicle by the towing
eye.
▷
Check the attachment of the towing eye in
regular intervals.
Towing eye thread
Press on the mark on the edge of the cover to
push it out.
Tow-starting
Do not tow-start the vehicle.
Start the engine by jump-starting, if possible.
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