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EnglishMOBILITY -> Breakdown Assistance for your BMW 2 Series 2021-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
Press on the release, arrow 1, and swivel the
cover down, arrow 2.
Vehicle features and options
This chapter describes model-specific equip-
ment, systems, and functions that are currently
available, or may become available in the fu-
ture, even if they are not present in the vehicle.
First-aid kit
Additional information:
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
Vehicle equipment, refer to page 8.
Hazard warning system
Some of the articles have a limited service life.
Check the expiration dates of the contents reg-
ularly and replace any expired items promptly.
Storage
Storage for the first-aid kit is provided in the
right side of the cargo area.
BMW Assist
Hazard warning system button
Principle
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
The red light in the button flashes when the
hazard warning system is turned on.
Warning triangle
General information
The offering depends on the vehicle equip-
ment and the national-market version.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting services
1.
Apps menu
The warning triangle is located on the inside of
the tailgate.
2. "All apps"
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3. "BMW Assist"
4. "BMW Assist"
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
A voice connection to customer support is be-
ing established.
Follow the displays on the control display.
A voice connection is established.
BMW Roadside Assistance
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via cellular networks,
which is necessary for vehicle diagnosis. This
data is transmitted automatically. It may be
necessary to approve this on the control dis-
play.
Principle
BMW Group Roadside Assistance can be con-
tacted if assistance is needed in the event of a
breakdown.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
There are various ways of contacting BMW
Roadside Assistance.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
▷
Via additional text in the Check Control
message.
1. Park the vehicle in a safe place.
2. Set the parking brake.
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Via a call with a mobile phone.
Via the BMW app.
3. Turn on control display.
Functional requirements
4. Consent to Teleservice Help.
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Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
BMW Accident Assistance
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▷
Cellular network reception.
Principle
Standby state is switched on.
BMW Group Accident Assistance can be con-
tacted if assistance is needed in the event of
an accident.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
General information
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
1.
Apps menu
2. "All apps"
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
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Functional requirements
Emergency Call
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
Intelligent emergency call
▷
▷
Cellular network reception.
Principle
Standby state is switched on.
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
Starting BMW Accident Assistance
If an accident is detected automatically
General information
A text message relating to BMW Accident As-
sistance appears on the control display.
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with an Assist system.
The connection can be established directly:
"Contact accident assistance"
Only press the SOS button in the headliner in
an emergency.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
Additional information:
Check Control, refer to page 128.
Overview
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
1.
Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Accident Assistance" or select the
desired service.
The SOS button is located in the head-
liner.
Follow the displays on the control display.
A voice connection is established.
Functional requirements
▷
▷
▷
Standby state is switched on.
The Assist system is functional.
The integrated SIM card in the vehicle has
been activated.
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Automatic triggering
Malfunction
Under certain conditions, for example if the
airbags are deployed, an emergency call is au-
tomatically triggered immediately after an acci-
dent of corresponding severity. Automatic Col-
lision Notification is not affected by pressing
the SOS button.
The function of the emergency call may be im-
paired.
The LED near the SOS button flashes for ap-
proximately 30 seconds. A Check Control mes-
sage is displayed.
An emergency call may be disrupted in the fol-
lowing circumstances, among others:
Manual triggering
1. Tap the cover flap.
▷
▷
Extended vehicle idle times.
Intense sunlight on vehicle roof.
2. Press and hold the SOS button until the
LED in the area of the button illuminates
green.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
▷
The LED is illuminated green when an
emergency call has been initiated.
If a cancel prompt appears on the control
display, the emergency call can be aborted.
Jump-starting
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
General information
If the battery is discharged, the engine can
be started using the battery of another vehicle
and two jumper cables. Only use jumper ca-
bles with fully insulated clamp handles.
▷
The LED flashes green when a connection
to the BMW Response Center has been es-
tablished.
The BMW Response Center then makes
contact with the occupants of the vehicle
and initiates further steps to help.
Safety information
DANGER
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circumstan-
ces.
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
For this purpose, data that serves to deter-
mine the necessary rescue measures, for
instance the current position of the vehicle
when it can be determined, is transmitted
to the BMW Response Center.
Warning
If the jumper cables are connected in the
incorrect order, spark formation may occur.
There is a risk of injury. Pay attention to the
correct order during connection.
Even if the BMW Response Center is no
longer heard through the loudspeakers, the
BMW Response Center may still be able to
hear the occupants of the vehicle.
The BMW Response Center ends the emer-
gency call.
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Warning
nal, or to the corresponding engine or body
ground of assisting vehicle.
5. Attach the second terminal clamp to the
negative battery terminal, or to the corre-
sponding engine or body ground of the ve-
hicle to be started.
In the case of body contact between the two
vehicles, a short circuit can occur while jump-
starting. There is a risk of injury or risk of
damage to property. Make sure that no body
contact occurs.
Starting the engine
Never use spray fluids to start the engine.
Preparation
1. Check whether the battery of the other ve-
hicle has a voltage of 12 volts. The voltage
information can be found on the battery.
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
If the vehicle to be started has a diesel en-
gine: let the engine of the assisting vehicle
run for approx. 10 minutes.
2. Switch off the engine of the assisting vehi-
cle.
3. Switch off any electrical components in
both vehicles.
2. Start the engine of the vehicle that is to be
started in the usual way.
If the first attempt to start the engine is not
successful, wait a few minutes before mak-
ing another attempt in order to allow the
discharged battery to recharge.
Jump-start terminals
The jump-start terminals are located in the en-
gine compartment.
Additional information:
3. Let both engines run for several minutes.
For an overview, refer to page 292.
Open the covers of the jump-start terminals.
4. Disconnect the jumper cables in the reverse
order.
Check the battery and recharge, if needed.
Connecting the cables
Before you begin, switch off all unnecessary
electronic systems/components such as the
radio on the assisting and receiving vehicles.
Tow-starting and towing
Safety information
Warning
1. Open the lid of the jump-start terminal.
2. Attach one terminal clamp of the positive
jumper cable to the positive battery termi-
nal, or to the corresponding jump-start ter-
minal of the vehicle providing assistance.
Individual functions may not work correctly
when towing with Forward Collision Mitiga-
tion enabled or Cruise Control switched on.
There is a risk of accident. Switch off Forward
Collision Mitigation and Cruise Control before
towing.
3. Attach the terminal clamp on the other end
of the cable to the positive battery terminal,
or to the corresponding jump-start terminal
of the vehicle to be started.
4. Attach one terminal clamp of the negative
jumper cable to the negative battery termi-
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Tow truck
Steptronic transmission:
Transporting the vehicle
General information
Do not transport the vehicle by towing it.
Safety information
NOTICE
The vehicle can be damaged when towing
the vehicle with a single lifted axle. There
is a risk of damage to property. The vehicle
should only be transported on a loading plat-
form.
The vehicle should only be transported on a
loading platform.
Towing other vehicles
General information
Switch on the hazard warning system, de-
pending on local regulations.
Warning
The vehicle can become damaged when lift-
ing and securing it.
If the electrical system has failed, clearly iden-
tify the vehicle being towed by placing a sign or
a warning triangle in the rear window.
There is a risk of injury or risk of damage to
property.
▷
▷
Lift the vehicle using suitable means.
Safety information
Do not lift or secure the vehicle by its tow
fitting, body parts, or suspension parts.
Warning
If the approved gross vehicle weight of the
towing vehicle is lighter than the vehicle to
be towed, the tow fitting can tear off or it will
not be possible to control handling. There is
a risk of accident. Make sure that the gross
vehicle weight of the towing vehicle is heavier
than the vehicle to be towed.
Pushing the vehicle
To remove a broken-down vehicle from the
hazardous area, push it for a short distance at
a speed of no more than 6 mph/10 km/h.
Additional information:
Rolling or pushing the vehicle, refer to
page 116.
Warning
Different levels of braking may occur when
towing with adaptive recuperation. There is a
risk of accident. Deactivate adaptive recuper-
ation before towing.
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NOTICE
Tow fitting
General information
If the tow bar or tow rope is attached incor-
rectly, damage to other vehicle parts can oc-
cur. There is a risk of damage to property.
Correctly attach the tow bar or tow rope to
the tow fitting.
Tow bar
The tow fittings used should be on the same
side on both vehicles.
If it is impossible to avoid mounting the tow
bar at an inclination, note the following:
The screw-in tow fitting should always be car-
ried in the vehicle.
▷
▷
Free movement is limited when cornering.
The tow fitting can be screwed in at the front
or rear of the vehicle.
The tow bar will generate lateral forces if it
is secured with an inclination.
The tow fitting is found in the onboard vehicle
tool kit.
Tow rope
Observe the following notes when using the
tow rope:
Observe the following notes when using the
tow fitting:
▷
Use only the tow fitting provided with the
vehicle.
▷
▷
▷
▷
▷
▷
Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
▷
Turn the tow fitting at least 5 turns clock-
wise and screw it in as far as it will go. If
necessary, tighten with a suitable object.
Make sure the tow rope is not twisted when
fastening.
Check the attachment of the tow fitting and
tow rope in regular intervals.
▷
▷
▷
After use, unscrew the tow fitting counter-
clockwise.
Do not exceed a towing speed of
30 mph/50 km/h.
Use the tow fitting for towing on paved
roads only.
Do not exceed a towing distance of
3 miles/5 km.
Avoid lateral loading of the tow fitting, for
instance do not lift the vehicle by the tow
fitting.
When driving off to tow the vehicle, make
sure that the tow rope is taut.
▷
Check the attachment of the tow fitting in
regular intervals.
Additional information:
Onboard vehicle tool kit, refer to page 304.
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Safety information
NOTICE
If the tow fitting is not used as intended, there
may be damage to the vehicle or to the tow
fitting. There is a risk of damage to property.
Follow the notes on using the tow fitting.
Screw thread for tow fitting
Press on the mark on the edge of the cover to
push it out.
Tow-starting
Do not tow-start the vehicle.
Start the engine by jump-starting, if possible.
Have the cause of starting issues corrected by
an authorized service center or another quali-
fied service center or repair shop.
Additional information:
Jump-starting, refer to page 311.
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