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EnglishMOBILITY -> Help in case of a breakdown for your BMW 2 Series 2014-2021
Help in case of a breakdown
MOBILITY
Help in case of a breakdown
To remove, release the mounts.
Vehicle equipment
This chapter describes all standard, country-spe‐
cific and special equipment available for the
model series. It may therefore describe equip‐
ment which is not installed in your vehicle, for ex‐
ample on account of the optional equipment se‐
lected or the country variant. This also applies to
safety-relevant functions and systems. Please
comply with the relevant laws and regulations
when using the corresponding functions and
systems.
First-aid kit
General
Some items in the kit have a limited shelf life.
Check the use-by dates of the contents regularly
and replace any items that have expired in good
time.
Storage
Hazard warning lights
The first-aid kit is located on the right in a stor‐
age compartment in the boot.
The button is located in the centre console.
BMW breakdown
assistance
Warning triangle
Principle
BMW Group breakdown assistance can be con‐
tacted if you require help in the event of a break‐
down.
General
In the event of a breakdown, data on the vehicle
condition is transferred to the manufacturer of
the vehicle. It is possible that malfunctions can
be remedied directly.
The warning triangle is located inside the boot
lid.
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There are various ways of making contact.
▷ Via a Check Control message, see page 133.
▷ Calling with a mobile phone.
3. Control Display is switched on.
4. "Teleservice Help"
Certain vehicle functions may be restored to a
drivable condition.
▷ Via the BMW Connected app.
If this is not possible, further measures will be ini‐
tiated, for example Mobile Service will be in‐
formed.
Requirements
▷ Activated ConnectedDrive contract, equip‐
ment with intelligent emergency call or BMW
ConnectedDrive services.
Emergency call
▷ Mobile reception.
▷ The ignition is switched on.
Intelligent emergency call
Starting
Principle
When equipped with Teleservice, support is pro‐
vided first through Teleservice Diagnosis and
then by Teleservice Assistance.
The system can be used to trigger an emer‐
gency call automatically or manually in emer‐
gency situations.
Via iDrive:
General
1. "ConnectedDrive"
Press the SOS button in an emergency only.
2. "BMW Assistance"
Intelligent emergency call establishes a connec‐
tion with the BMW emergency call centre.
3. "BMW Roadside Assistance"
Contact with the manufacturer's breakdown
assistance is established.
Even if no emergency call is possible through the
BMW intelligent emergency call system, an
emergency call will still be placed with a public
rescue coordination centre. This depends on
factors such as the specific mobile telephone
network and national regulations.
A telephone number may be displayed. Se‐
lect it to dial the telephone number using a
connected mobile telephone.
Teleservice Diagnosis
For technical reasons, it might not be possible to
make an emergency call in highly adverse condi‐
tions.
Teleservice Diagnosis enables the detailed vehi‐
cle data required for diagnosis to be transferred
via mobile communications. This data is transfer‐
red automatically.
Teleservice Assistance
Teleservice Assistance is a country-specific fea‐
ture that enables a more in-depth diagnosis of
the vehicle via mobile telephony.
Teleservice Assistance can be started after a
prompt by the service specialist.
1. Park the vehicle safely.
2. Apply the parking brake.
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When an emergency call is sent via BMW,
data is sent to the emergency call centre in
order to decide what rescue measures are re‐
quired. The data may include, for example,
the current position of the vehicle, if this can
be determined. If questions posed by the
emergency call centre remain unanswered,
rescue measures are implemented automati‐
cally.
Overview
If you can no longer hear the emergency call
centre through the loudspeakers, the hands-
free system may be faulty. However, the
emergency call centre may still be able to
hear you speak.
SOS button in the roof lining.
Operating requirements
▷ Emergency call system is functional.
▷ The ignition is switched on.
The emergency call centre ends the emergency
call.
▷ If the vehicle is equipped with intelligent
emergency call: the SIM card integrated in
the vehicle is activated.
Fire extinguisher
Principle
Automatic triggering
The fire extinguisher can be used to put out vehi‐
cle fires.
In certain circumstances, for example deploy‐
ment of the airbags, an emergency call may be
placed automatically immediately after an acci‐
dent of corresponding severity. An automatic
emergency call is not affected by pressing the
SOS button.
General
Depending on the vehicle's equipment and na‐
tional-market version, the vehicle may have a fire
extinguisher.
Manual triggering
Overview
1. Tap on cover flap.
The fire extinguisher is located at the front of the
front passenger seat.
2. Press and hold the SOS button until the LED
on the button is illuminated green.
▷ The LED is illuminated green when the emer‐
gency call is activated.
Safety note
If a cancellation request is displayed on the
Control Display, the emergency call can be
cancelled.
WARNING
Incorrect use of the fire extinguisher can cause
injury. There is a danger of injury. Observe the
information below when using the fire extin‐
guisher:
If the situation permits, wait in the vehicle un‐
til voice contact has been established.
▷ The LED flashes green when the connection
to the emergency number has been estab‐
lished.
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▷ Do not inhale the extinguishing agent. If
the extinguishing agent is inhaled, move
the casualty out into the fresh air. If the
casualty experiences breathing difficulties,
contact a doctor immediately.
Starting assistance
General
If the vehicle battery is discharged, the engine
can be started from another vehicle's battery us‐
ing two jump leads. Only use jump leads with
fully insulated terminal clamps.
▷ Do not allow the extinguishing agent to
come into contact with the skin. Pro‐
longed contact with the extinguishing
agent can cause the skin to dry out.
Safety notes
▷ Do not allow the extinguishing agent to
come into contact with the eyes. If it does
come into contact with the eyes, rinse
them immediately with plenty of water. In
case of prolonged discomfort, contact a
doctor.
DANGER
Touching live components can result in an
electric shock. There is a danger of injury or
even death. Do not touch any components that
could be live.
Removing the fire extinguisher
Open the buckles on the retaining strap.
WARNING
Using the fire extinguisher
To use the fire extinguisher, follow the manufac‐
turer's instructions on the fire extinguisher and
the information supplied with it.
Connecting the jump leads in the wrong se‐
quence can cause sparks. There is a danger of
injury. Please comply with the correct se‐
quence when connecting.
Stowing the fire extinguisher
1. Insert the fire extinguisher into the holder.
2. Hook in and close the buckles.
NOTE
Contact between the bodywork of the two ve‐
hicles can result in a short circuit during starting
assistance. There is a risk of material damage.
Make sure there is no contact between the
bodywork.
Maintenance and refilling
Have the fire extinguisher checked every 2 years
by a Service Partner of the manufacturer or an‐
other qualified Service Partner or a specialist
workshop.
Preparations
1. Check whether the battery in the other vehi‐
cle shows 12 volts. Information about the
voltage is provided on the battery.
Take note of the next maintenance date for the
fire extinguisher.
Replace the fire extinguisher after use or have it
refilled.
2. Switch off the engine of the other vehicle.
3. Switch off any power consumers in both ve‐
hicles.
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tery or the corresponding engine or body
earth connection on the other vehicle.
Jump-starting connections
5. Connect the second terminal clamp to the
negative terminal of the battery or to a corre‐
sponding engine or body earth connection on
the vehicle being started.
Starting the engine
Never use spray products to start the engine.
1. Start the engine of the other vehicle and al‐
low it to run for a few minutes at a slightly
higher idle speed.
The jump-starting connection in the engine
compartment serves as the positive battery ter‐
minal.
If starting a diesel vehicle: allow the engine of
the other vehicle to run for approximately
10 minutes.
Open the cover of the jump-starting connection.
2. Start the engine of the vehicle to be started in
the usual way.
If an initial attempt to start the engine fails,
wait a few minutes before trying again to al‐
low the discharged battery to recharge.
3. Allow both engines to run for a few minutes.
4. Disconnect the jump leads in reverse order to
connection.
The battery negative terminal is the body earth
or a special nut.
Check the battery and have it recharged if nec‐
essary.
Connecting the cables
Do not deviate from the procedure described be‐
low, otherwise personal injury could result or
both vehicles could be damaged.
Tow-starting and towing
Safety note
1. Open the cover of the BMW jump-starting
connection.
WARNING
Due to system limitations, individual functions
may not work properly when tow-starting/
towing with activated Intelligent Safety Sys‐
tems. There is a risk of accident. Switch off all
Intelligent Safety Systems before tow-starting/
towing.
2. Connect a terminal clamp on the positive/+
jump lead to the positive terminal of the bat‐
tery or the corresponding jump-starting con‐
nection on the other vehicle.
3. Connect the second terminal clamp to the
battery's positive terminal or to the corre‐
sponding jump-starting connection on the
vehicle being started.
4. Connect a terminal clamp on the negative/–
jump lead to the negative terminal of the bat‐
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Manual gearbox
NOTE
Towing or pushing the vehicle
A broken-down vehicle can be towed or pushed.
To roll or push the vehicle, see page 123.
Observe the following notes:
The vehicle may be damaged when raising and
securing it.
There is a risk of material damage.
▷ Raise the vehicle with suitable equipment.
▷ Do not raise or secure the vehicle by its
towing eye, body parts or chassis parts.
▷ Make sure that the ignition is switched on,
otherwise low-beam headlights, rear lights,
turn indicators and wipers will not be avail‐
able.
With xDrive
▷ Do not tow the vehicle with the rear axle
raised, otherwise the steering can turn.
▷ When the engine is not running, there is no
power assistance. The steering and brakes
will require extra effort to operate.
▷ Greater steering wheel movements are nec‐
essary.
▷ The towing vehicle must not be lighter than
the towed vehicle, otherwise it may be unable
to keep the towed vehicle reliably under con‐
trol.
Only have the vehicle transported on a truck bed.
▷ Do not exceed a towing speed of 50 km/h,
30 mph.
NOTE
If the vehicle is towed with one axle raised, the
vehicle can be damaged. There is a risk of ma‐
terial damage. Only have the vehicle transpor‐
ted on a truck bed.
▷ Do not exceed a towing distance of 50 km,
30 miles.
Towing truck
With driven rear axle
NOTE
The vehicle may be damaged when raising and
securing it.
There is a risk of material damage.
▷ Raise the vehicle with suitable equipment.
▷ Do not raise or secure the vehicle by its
towing eye, body parts or chassis parts.
Have the vehicle transported by a towing truck
with a hoisting frame, or hoisted onto a loading
platform.
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Steptronic transmission:
transporting the vehicle
Towing other vehicles
General
General
Do not have the vehicle towed.
Switch on the hazard warning lights in line with
local regulations.
If the electrical system of the vehicle being
towed has failed, the vehicle must be made iden‐
tifiable to other road users, for instance by plac‐
ing a sign or the warning triangle in the rear win‐
dow.
Safety note
NOTE
If the vehicle is towed with one axle raised, the
vehicle can be damaged. There is a risk of ma‐
terial damage. Only have the vehicle transpor‐
ted on a truck bed.
Safety notes
WARNING
If the gross vehicle weight of the towing vehicle
is less than that of the vehicle being towed, the
towing eye may be pulled off or it may not be
possible to control the vehicle. There is a risk of
accident. Make sure that the gross vehicle
weight of the towing vehicle is greater than the
weight of the vehicle being towed.
Pushing the vehicle
To remove a broken-down vehicle from danger,
it can be pushed for a short distance.
To roll or push the vehicle, see page 124.
Towing truck
NOTE
If the tow bar or the towing rope is not attached
correctly, other vehicle parts can be damaged.
There is a risk of material damage. Attach the
tow bar or towing rope to the towing eye cor‐
rectly.
Only have the vehicle transported on a truck bed.
Tow bar
The towing eyes of both vehicles should be on
the same side.
NOTE
If it is impossible to avoid attaching the tow bar at
an angle, note the following:
The vehicle may be damaged when raising and
securing it.
▷ Tow bar clearance may be limited when cor‐
nering.
There is a risk of material damage.
▷ Raise the vehicle with suitable equipment.
▷ The tow bar will generate lateral forces if it is
attached at an angle.
▷ Do not raise or secure the vehicle by its
towing eye, body parts or chassis parts.
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Towing rope
Thread for towing eye
Ensure that the towing rope is taut when the
towing vehicle drives off.
Use nylon ropes or straps that will allow the vehi‐
cle to be towed smoothly.
Towing eye
General
Press the marking on the edge of the cover to
push it out.
Tow-starting
Steptronic transmission
Do not attempt to tow-start or push-start the ve‐
hicle.
Always keep the screw-on towing eye in the ve‐
hicle.
Due to the Steptronic transmission, it is not pos‐
sible to start the engine by towing.
The towing eye can be screwed into the front or
rear end of the vehicle.
Have the cause of the starting problems rectified
by a Service Partner of the manufacturer or an‐
other qualified Service Partner or a specialist
workshop.
The towing eye together with the on-board tool
kit, see page 283, is located in the boot.
Using the towing eye:
Manual gearbox
▷ Only use the towing eye supplied with the ve‐
hicle and make sure that it is screwed in fully
and is tight.
If possible, do not tow-start the vehicle but start
the engine using starting assistance, see
page 294. Only tow-start when the engine is
cold if your vehicle has a catalytic converter.
▷ Only use the towing eye for towing on paved
roads.
1. Switching on the hazard warning lights,
please observe country-specific regulations.
▷ Avoid transverse loads on the towing eye, for
example do not raise the vehicle by the tow‐
ing eye.
2. Switch on the ignition, see page 112.
3. Engage 3rd gear.
Safety note
4. Tow-start with the clutch pressed and re‐
lease the clutch slowly. Press the clutch again
immediately after the engine starts.
NOTE
If the towing eye is not used as intended, the
vehicle or towing eye may be damaged. There
is a risk of material damage. Observe the notes
on using the towing eye.
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5. Stop in a suitable location, remove the tow
bar or towing rope and switch off the hazard
warning lights.
6. Have the vehicle checked by a Service Part‐
ner of the manufacturer or another qualified
Service Partner or a specialist workshop.
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