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EnglishNOTES -> Notes for your BMW 1 Series 2019-2024
Notes
NOTES
Notes
Internet
Vehicle information and general information on
BMW – on technology, for example – are avail‐
About this Owner's
Handbook
Orientation
The quickest way to find information on a partic‐
ular topic or feature is to consult the alphabetical
index.
Integrated Owner's Handbook in
the vehicle
The integrated Owner's Handbook describes the
specific equipment and functions present in the
vehicle. The Integrated Owner's Handbook can
be shown in the Control Display. For further in‐
formation, see page 67.
We recommend that you read through the first
chapter to obtain an initial overview of the vehi‐
cle.
Updates after going to press
BMW Driver's Guide App
Updates following the copy deadline can result in
differences between the printed Owner's
Handbook and the integrated Owner's
Handbook in the vehicle.
The BMW Driver's Guide app specifically de‐
scribes the equipment and functions included in
the vehicle. The app can be displayed on smart‐
phones and tablets.
You will find notes on any updates in the appen‐
dix of the printed Owner's Handbook for the ve‐
hicle.
BMW Driver’s Guide web version
The Driver’s Guide web version shows the most
appropriate information for the selected vehicle.
Where possible, only the equipment and func‐
tions actually installed in the vehicle will be de‐
scribed. The Driver’s Guide web version can be
displayed in any up-to-date browser.
Owner's Handbook for
Navigation, Entertainment,
Communication
The Owner's Handbook for navigation, entertain‐
ment and communication is available as a printed
book from Service.
These topics are also covered in the integrated
Owner's Handbook in the vehicle.
Additional sources of
information
Service Partner
A Service Partner of the manufacturer will be
happy to answer any further questions.
6
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ment available for the model series. As a result,
this Owner's Handbook may also contain de‐
scriptions and illustrations of equipment and
functions which are not installed in your vehicle,
for example on account of the special equipment
selected or the country specification.
Symbols and displays
Symbols in the Owner's
Handbook
Symbol Meaning
This also applies to safety-relevant functions and
systems.
Precautions that must be followed in
order to avoid the possibility of injury
to yourself and to others as well as
serious damage to the vehicle.
Please comply with the relevant laws and regula‐
tions when using the corresponding functions
and systems.
If certain equipment and models are not descri‐
bed in this Owner's Handbook, refer to the Sup‐
plementary Owner's Handbooks provided.
Measures that can be taken to help
protect the environment.
"..."
Texts on a display in the vehicle for
selecting functions.
In right-hand drive vehicles, some controls are
arranged differently from those shown in the il‐
lustrations.
Actions
Actions that need to be carried out are shown as
a numbered list. The list of steps must be carried
out in the specified sequence.
Production date
The production date of your vehicle can be
found at the bottom of the door pillar on the driv‐
er's door.
1. First action.
2. Second action.
The production date is defined as the calendar
month and the calendar year in which the vehicle
body and the powertrain assemblies are joined
and the vehicle is driven or moved from the pro‐
duction line.
Lists
Alternative options and lists of items with no im‐
plied sequence are shown as bullet point lists:
▷ First option.
▷ Second option.
Status of the Owner's
Handbook
Symbol on components and
assemblies
This symbol on a vehicle component
indicates that further information on the
component is available in the Owner's
Handbook.
General
The high standards of safety and quality that
characterise the vehicles are ensured through
ongoing development. On rare occasions, this
may mean that the features described in this
handbook will vary from those in your vehicle.
Vehicle equipment
This Owner's Handbook describes all models
and all the standard, national and optional equip‐
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▷ Information attached to the vehicle. Do not
remove stickers.
For Australia/New Zealand:
general
▷ Technical data of the vehicle.
When reading this Owner's Handbook, please
bear the following in mind: to ensure that our ve‐
hicles continue to embody the highest quality
and safety standards, we pursue a policy of con‐
tinuous, ongoing development. Because modifi‐
cations in the design of both vehicles and acces‐
sories may be introduced at any time, your own
vehicle's equipment may vary from that descri‐
bed in this handbook. For the same reason, it is
also impossible to guarantee that all descriptions
will be completely accurate in all respects.
▷ The applicable laws and safety standards of
the country in which the vehicle is used.
▷ Vehicle papers and legal documents.
Warranty
The vehicle is technically designed for the oper‐
ating conditions and approval (homologation) re‐
quirements of the country to which it was first
delivered. If the vehicle is to be driven in another
country, it may need to be adapted beforehand
to any different operating conditions and appro‐
val requirements prevailing in that country. If the
vehicle does not comply with the homologation
requirements in a certain country, no warranty
claims can be lodged there for the vehicle. War‐
ranty claims can also be invalidated if the on-
board network has been modified, e.g. through
the use of control units, hardware or software
that have been classified as unsuitable by the ve‐
hicle manufacturer A Service Partner is able to
provide further information.
We must therefore request your understanding
of the fact that the manufacturer of your vehicle
is unable to recognise legal claims based on dis‐
crepancies between the data, illustrations and
descriptions in this Owner's Handbook and your
own vehicle's equipment. Please note, too, that
some of the optional equipment described in this
manual is not available on Australian models due
to restrictions imposed by Australian Design
Rules and other requirements.
Should you require any further information,
please contact your Service centre, who will be
pleased to advise you.
Maintenance and repairs
The advanced technology used in your vehicle,
for example the state-of-the-art materials and
high-performance electronics, requires appropri‐
ate maintenance and repair methods.
Updates after going to press
Updates following the copy deadline can result in
differences between the printed Owner's
Handbook and the integrated Owner's
Handbook in the vehicle.
Consequently, the manufacturer of the vehicle
recommends having corresponding work carried
out by a BMW Service Partner. If another BMW
authorised workshop is chosen, BMW recom‐
mends choosing one that performs work, for ex‐
ample maintenance and repair, according to
BMW specifications with properly trained per‐
sonnel. In the Owner's Handbook, facilities of this
kind are referred to as "another qualified Service
Partner or a specialist workshop".
You will find notes on any updates in the appen‐
dix of the printed Owner's Handbook for the ve‐
hicle.
Your own safety
Intended use
Please comply with the following when using the
vehicle:
If work such as maintenance and repair is carried
out incorrectly, it could result in consequential
damage with associated safety risks.
▷ Owner's Handbook.
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Work performed incorrectly on the vehicle paint‐
work can cause components, for example the ra‐
dar sensors, to fail or malfunction, resulting in a
safety risk.
Personal identification
Every vehicle has a unique vehicle identification
number. Depending on the country, a vehicle
owner can be identified with the assistance of
the vehicle identification number, the number
plate and the relevant authorities. There are also
other ways of tracing data collected in the vehicle
back to the driver or vehicle owner, for example
via the ConnectedDrive account used.
Parts and accessories
BMW recommends using parts and accessories
that are approved by BMW and are therefore
suitable for this purpose.
You are recommended to consult a BMW Serv‐
ice Partner for advice on genuine BMW parts and
accessories, other BMW approved products and
expert advice on all related matters.
Data protection laws
In accordance with current data protection law,
vehicle users have certain rights they may assert
against the vehicle manufacturer or companies
that collect or process their personal data.
The safety and compatibility of these products in
conjunction with BMW vehicles have been
checked by BMW.
Vehicle users have a free and comprehensive
right to information from organisations which
save their personal data.
BMW accepts product responsibility for genuine
BMW parts and accessories. On the other hand,
BMW cannot accept liability for parts or acces‐
sory products of any kind which it has not ap‐
proved.
These organisations could be:
▷ Vehicle manufacturer.
▷ Qualified Service Partners.
▷ Specialist workshops.
▷ Service providers.
BMW is unable to assess each individual product
of outside origin as to its suitability for use on
BMW vehicles without safety risk. Likewise no
guarantee can be be assumed even if the prod‐
uct has been granted official approval in a spe‐
cific country. Tests performed for such approvals
cannot always cover all operating conditions for
BMW vehicles, and some of them therefore are
insufficient.
Vehicle users may request information about
what personal data has been saved, what it is
used for and where it has come from. Proof of
ownership or use is required in order to obtain
this information.
The right of access also extends to information
about data that has been transferred to other
companies or bodies.
Vehicle data and data
protection
Please refer to the vehicle manufacturer's web‐
site for the applicable data privacy policy. This
data privacy policy contains information about
the right to have data deleted or corrected. The
vehicle manufacturer's website also provides its
contact details and those of its data protection
officer.
Responsibility and rights
Responsibility for data
Within the scope of data protection directives
and legislation, the manufacturer of the vehicle is
responsible for the processing of personal data
which is collected when the vehicle is used or
from web pages, customer support, online serv‐
ices and marketing campaigns.
The vehicle owner can have the data that is
stored in the vehicle read out by a Service Part‐
ner of the manufacturer or another qualified
Service Partner or a specialist workshop, on pay‐
ment of a fee where applicable.
9
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The legally required on-board diagnosis OBD
socket in the vehicle is used to read out the vehi‐
cle data.
Personal data
▷ Personal information provided by customers,
for example date of birth, education, house‐
hold size or occupation.
Data processing
▷ Data to determine identity, for example driv‐
er's licence.
The collection of personal data may be neces‐
sary to enable the manufacturer of the vehicle to
fulfil obligations to the customer or legislator or
to offer high-quality products and services.
Contract data
▷ Customer number, contract number, booked
online services.
These include, for example:
▷ Fulfilling contractual obligations regarding the
sale, servicing and repair of vehicles, for ex‐
ample sales processes, maintenance.
▷ Stored payment information, for example
credit card number.
Credit rating
▷ Fulfilling contractual obligations for the provi‐
sion of digital services relating to the vehicle,
for example BMW ConnectedDrive.
▷ Information about transactions.
▷ Information about fraud or criminal offences.
▷ Ensuring product quality, research and devel‐
opment for new products, as well as optimis‐
ing service processes.
Interests
Information provided by the customer regarding
areas of interest, for example product preferen‐
ces, hobbies and other personal preferences.
▷ Performing sales, service and administration
processes, including branches and National
Sales Companies.
Use of web pages and communication
▷ Customer support, for example contract pro‐
cessing.
▷ Information on how web pages are used and
whether messages are opened or forwarded.
▷ Advertising communication and market re‐
search on the basis of personal consent.
▷ Account information regarding online serv‐
ices, customer portals and prospective cus‐
tomer portals.
▷ Fulfilling legal obligations, for example infor‐
mation regarding Technical Campaigns.
▷ Processing warranty claims.
Transaction and interaction data
Information on the purchasing of products and
services, interactions with customer support and
participation in market research studies.
Data collection
Type of data collected
Depending on the situation, the following per‐
sonal data may be collected.
Use of apps and services of the vehicle
manufacturer
Information on the use of apps on mobile devi‐
ces and online services.
Contact details
Name, address, phone number, email address.
Information on vehicle functions and
settings
Information on functions and settings for the ve‐
hicle, for example when using online services.
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Vehicle-related sensor data and usage
data
Data in the vehicle
General
Data which is generated and/or processed in the
vehicle.
A number of electronic control devices are instal‐
led in your vehicle. Electronic control units proc‐
ess data that they receive from vehicle sensors,
generate themselves or exchange with one an‐
other, for example. A high number of control
units are necessary for the vehicle to function
safely or provide assistance during driving, for ex‐
ample driver assistance systems. There are also
control devices which manage comfort or info‐
tainment functions.
▷ Driver assistance systems: processing sensor
data which is used to evaluate the vehicle
surroundings or the driver's behaviour.
▷ Personal settings: settings saved in the vehi‐
cle profile, for example seat setting.
▷ Multimedia, navigation, for example destina‐
tions.
Time of data collection
Personal data may be collected at the following
times:
Data saved in the vehicle can be deleted at any
time. This data is only transmitted to third parties
if expressly requested in the course of using on‐
line services. The transfer depends on the set‐
tings selected for using the services.
▷ When the customer makes direct contact
with the manufacturer of the vehicle, for ex‐
ample via the web page.
Sensor data
▷ When requesting information on products
and services or direct purchases, for example
on web pages or in apps.
Driver assistance systems, for example Active
Cruise Control, collision warning or Attentiveness
Assistant, process sensor data which is used to
evaluate the vehicle surroundings or the driver's
behaviour.
▷ When making direct purchases, for example
on the web page.
▷ When purchasing services directly, for exam‐
ple online services.
These include, for example:
▷ Status reports relating to the vehicle and its
individual components, for example wheel
speed, wheel circumferential velocity, decel‐
eration, lateral acceleration, fastened seat
belts.
▷ When responding to the customer regarding
direct marketing activities, for example when
personal data is provided.
▷ When using vehicles, products, services and
digital offers, for example web pages, apps.
▷ Ambient conditions, for example temperature,
rain sensor signals.
▷ When transferring personal data through
qualified partners of the vehicle manufacturer
or through third-party providers, provided that
data protection requirements are met.
The data is processed within the vehicle and is
usually transient. It is only saved for longer than
the operating period if it is required in order to
provide services agreed with the customer.
▷ When providing personal data through certi‐
fied address providers, provided that data
protection requirements are met.
Electronic components
▷ When reading out vehicle data, including the
vehicle identification number, during service
and repair activities.
Electronic parts, for example control devices and
vehicle keys, contain components for storing
technical information. Information about the vehi‐
cle's condition, component use and wear, main‐
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tenance requirements, events or errors can be
stored temporarily or permanently.
ted data can be processed within the vehicle, for
example to play the user's favourite music.
This information generally documents the condi‐
tion of a component, a module, a system or the
vehicle surroundings, including:
Depending on the vehicle equipment, this data
includes:
▷ Multimedia data such as music, films or pho‐
tos for playback in an integrated multimedia
system.
▷ Operating states of system components,
for example fill levels, tyre inflation pressure,
battery status.
▷ Address book data for use in conjunction with
an integrated hands-free system or an
integrated navigation system.
▷ Malfunctions and faults of important system
components, for example lights and brakes.
▷ Responses of the vehicle to particular driving
situations, for example triggering of an airbag,
activation of the drive stability control sys‐
tems.
▷ Destinations: depending on the equipment,
route guidance can be started automatically
with the aid of destinations which have been
taught in by the navigation system.
▷ Information on vehicle-damaging events.
▷ Data on usage of Internet services.
The data is required so that the control units can
perform their functions. It is also used for detect‐
ing and rectifying malfunctions, as well as to opti‐
mise vehicle functions.
This data may be saved locally in the vehicle or
stored on a device that has been connected to
the vehicle, for example a smartphone, USB stick
or MP3 player.
Most of this data is transient and is only pro‐
cessed within the vehicle itself. Only a small pro‐
portion of the data is stored in event or error
memories in response to specific circumstances.
Service data
General
When service work is required, for example re‐
pairs, service operations, warranty work and qual‐
ity assurance measures, this technical informa‐
tion can be read out from the vehicle together
with the vehicle identification number.
Personal settings
Convenience functions, such as seat, climate or
light settings, make every journey even more
pleasant. The personal settings for these func‐
tions can be saved in a profile within the vehicle
and retrieved on request, for example if the set‐
tings have been changed by another driver. De‐
pending on the equipment, these profiles can be
saved in the vehicle manufacturer's secure data
systems. When the driver changes vehicle, these
saved profiles can simply be applied to a differ‐
ent vehicle.
Stored data
Electronic vehicle components may contain data
storage media which store technical information
relating to the vehicle condition, events and er‐
rors. The data required for service measures is
processed locally and is deleted automatically
once the work is complete. A Service Partner of
the manufacturer or another qualified Service
Partner or a specialist workshop can read out the
information. As part of service and repair orders,
data is read out via the OBD diagnostic socket
using special diagnosis systems and transferred
to the vehicle manufacturer. The customer is en‐
titled to object to the data being read out and for‐
warded.
The vehicle settings saved in the vehicle profile
can be changed or deleted at any time.
Multimedia and navigation
Data can also be imported into the vehicle enter‐
tainment and communication system, for exam‐
ple via a smartphone or MP3 player. The impor‐
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Optimising service processes
Control over data
The vehicle manufacturer maintains documenta‐
tion relating to each vehicle to ensure the best
possible service is provided. Within the scope of
legal requirements, this documentation may be
made available to authorised third parties, for ex‐
ample specialist workshops.
Data transferred to the vehicle manufacturer for
the purposes of ensuring product quality or opti‐
mising service processes can be prevented upon
request.
Legal requirements regarding
data disclosure
According to current law, the vehicle manufac‐
turer is obliged to provide the authorities with any
data it has stored. Data is provided to the extent
required and on a case-by-case basis, for exam‐
ple to investigate a criminal offence.
The independent operators may only use this
data for the purposes of performing the service
or repair order in question. This prevents work
from being duplicated unnecessarily on the vehi‐
cle, for example.
Ensuring product quality
The current law also gives state bodies authori‐
sation to read out data from the vehicle them‐
selves for individual cases. This could include
reading out data from the airbag control device
to shed light on the circumstances of an acci‐
dent, for example.
The data logs the technical conditions of the ve‐
hicle and helps in locating errors, complying with
warranty obligations and improving quality.
To ensure product quality and the development
of new products, data on the usage of individual
components and systems may be read out, for
example lights, brakes, power windows, displays.
This data helps the vehicle manufacturer to opti‐
mise the design of components and systems.
Data analysis also provides the basis for Techni‐
cal Campaigns and statutory recalls.
Mobile devices
Depending on the equipment, mobile devices
such as smartphones can be connected to the
vehicle and used to control vehicle functions, for
example BMW Connected, Apple CarPlay.
Sound and images from the mobile device may
be played back or displayed through the multi‐
media system in the vehicle, for example.
Furthermore, the manufacturer has product
monitoring obligations to meet in line with prod‐
uct liability law. To fulfil these obligations, the ve‐
hicle manufacturer requires technical data from
the vehicle.
Selected information is transferred to the mobile
device at the same time. Depending on the type
of integration, this includes position data and
other general vehicle information, for example.
This optimises the way in which selected apps,
for example navigation or music playback, work.
How the data is processed further is determined
by the provider of the particular app being used.
Goodwill and warranty claims
Data from the vehicle can also be used to check
customer warranty claims. If goodwill or warranty
claims are asserted, the data is read out and
transferred to the vehicle manufacturer to re‐
solve the claims promptly.
Error and event memories in the vehicle can be
reset when a Service Partner of the manufacturer
or another qualified Service Partner or a special‐
ist workshop performs repair or servicing work.
Services
General
If the vehicle has a wireless network connection,
this enables data to be exchanged between the
vehicle and other systems, for example with
BMW ConnectedDrive.
13
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facturer has no influence over the data that is ex‐
changed.
Services from the vehicle
manufacturer
Information as to how personal data is collected
and used in relation to services from third parties,
the scope of such data and its purpose, can be
obtained from the relevant provider.
Where online services from the vehicle manufac‐
turer are concerned, the relevant functions are
described in the appropriate place, for example
the Owner's Handbook or manufacturer's web‐
site. The relevant legal information pertaining to
data protection is also provided.
Personal decision
Every user decides for themselves whether they
wish to enter into a contract for a service such as
BMW ConnectedDrive. Information is provided in
writing regarding the scope and content of data
processing before the service is acquired and
forms part of the vehicle handover.
Personal data may be used to provide online
services. Data is exchanged over a secure con‐
nection, for example with the data systems of the
vehicle manufacturer intended for this purpose.
Any collection, processing and use of personal
data above and beyond that needed to provide
the services always requires legal permission, a
contractual agreement or consent of the user.
The user has the option to deactivate the serv‐
ices at any time and, as a result, to stop the pro‐
cessing of data required for the services. It is also
possible to have the entire data connection acti‐
vated or deactivated. Excluded from this are
functions and services which are required by law,
for example emergency call systems.
BMW ConnectedDrive
BMW ConnectedDrive networks the vehicle with
a whole host of digital services. When used, only
the data saved in the vehicle that is required to
perform the agreed service is transferred online,
for example information on identifying and locat‐
ing the vehicle. The basis is a contractual agree‐
ment with the user.
Transparency concerning vehicle
data
BMW CarData provides transparency regarding
how vehicle data is handled when BMW Con‐
nectedDrive is used. BMW CarData enables
users to control whether vehicle data that is pro‐
cessed in the context of BMW ConnectedDrive
is transferred to third parties. Users can decide
for each individual service offering whether data
access is to be granted or refused for third par‐
ties, for example for insurance companies.
In individual cases, the transfer of data is trig‐
gered as a result of predefined events, such as
an intelligent emergency call. The wireless net‐
work connection is established via an in-vehicle
transmitter and receiver unit or via personal mo‐
bile devices brought into the vehicle, for example
smartphones. Data transfer can be deactivated
on request.
An archive from BMW CarData can also be re‐
quested at any time. The archive provides infor‐
mation regarding the data that has been trans‐
mitted and saved in the context of BMW
ConnectedDrive. BMW CarData can only be ac‐
cessed by third-party providers via servers of the
vehicle manufacturer. No direct access to the ve‐
hicle and its data is granted.
The wireless network connection enables online
functions to be used. These include online serv‐
ices and apps supplied by the vehicle manufac‐
turer or by other providers.
Services from other providers
When using online services from other providers,
these services are the responsibility of the rele‐
vant provider and subject to their data privacy
conditions and terms of use. The vehicle manu‐
More information on BMW CarData is available
on the BMW ConnectedDrive customer portal.
14
Notes
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standardised European emergency call number
112.
Statutory emergency call system
Principle
The eCall emergency call system required by law
enables manual or automatic emergency calls to
be issued in the event of accidents, for example.
SIM card
The eCall statutory emergency call system oper‐
ates via mobile communications through the SIM
card installed in the vehicle. The SIM card is not
permanently connected to the mobile telephone
network; rather, it remains connected only as
long as the emergency call is active.
The emergency calls are answered by the public
rescue coordination centre.
General
For information on the statutory on-board emer‐
gency call system based on the 112 emergency
call, as well as its operation and its functions, see
page 334,
Data types and their recipients
The eCall statutory emergency call system may
only collect and process the following data:
▷ The vehicle identification number for rapidly
identifying the vehicle, for example the model.
The eCall service based on the 112 emergency
call is a public service of general interest and is
provided free of charge.
▷ Vehicle type, for example passenger car.
▷ Type of vehicle drive, for example petrol or
diesel, for assessing the risks involved in a
rescue, for example the risk of fire caused by
fuel.
If a serious accident occurs, the eCall statutory
emergency call system is activated automatically
by on-board sensors as a standard feature. It is
also triggered automatically if the vehicle is
equipped with an intelligent emergency call sys‐
tem that fails to work in the event of a serious ac‐
cident.
▷ The vehicle's position at the time of the acci‐
dent, its last three locations and the driving
direction in order to locate the vehicle more
quickly on very complex route sections,
for example.
The eCall statutory emergency call system can
also be triggered manually if required.
▷ A log of the automatic system activation,
along with the time stamp.
If a critical system failure occurs that would put
the eCall statutory emergency call system out of
operation, the vehicle occupants receive a warn‐
ing, see page 335.
▷ Control information, which tells rescue serv‐
ices whether the emergency call was trig‐
gered automatically or manually, for example.
Information on data processing
▷ A time stamp for determining the time of the
accident in order to optimise the deployment
plans of the rescue services.
The eCall statutory emergency call system pro‐
cesses personal data in accordance with the
following regulations:
▷ The driving direction for establishing which
side of a motorway carriageway is affected,
for example.
▷ Protection of personal data: regulation
2016/679/EU of the European Parliament
and of the Council.
The authorities of the state in whose territory the
eCall system emergency call is made determine
which emergency call centres receive and proc‐
ess the statutory emergency call.
▷ Protection of personal data: directive
2002/58/EC of the European Parliament and
of the Council.
Personal data is only processed for the purpose
of transmitting eCall emergency calls to the
15
Notes
NOTES
For matters relating to access rights, please con‐
tact a Service Partner of the manufacturer or an‐
other qualified Service Partner or a specialist
workshop.
Data processing configuration
The eCall statutory emergency call system en‐
sures that the data contained in the system
memory cannot be accessed outside the system
before an emergency call is triggered.
Intelligent emergency call
system
The data collected for the eCall statutory emer‐
gency call system is only saved in the vehicle
and sent to the rescue coordination centre when
an emergency call is triggered.
Principle
The intelligent emergency call system enables
manual or automatic emergency calls to be
placed, for example in the event of an accident.
The eCall statutory emergency call system en‐
sures that it cannot be traced and there is no
permanent tracking during normal operation.
The emergency calls are answered by an emer‐
gency call centre appointed by the vehicle manu‐
facturer.
The eCall statutory emergency call system en‐
sures that the data in the internal system mem‐
ory is deleted automatically and continuously.
In addition to the intelligent emergency call sys‐
tem, the eCall statutory emergency call system is
present in the vehicle and is active depending on
the situation.
The vehicle's location data is continuously over‐
written in the system's internal memory so that
only the vehicle's last three locations - which the
system needs for normal operation - are ever
stored.
The vehicle owner has the right to use either the
intelligent emergency call system or the eCall
statutory emergency call system.
The activity data log of the eCall statutory emer‐
gency call system is retained only for as long as
is necessary to handle the eCall emergency call
and under no circumstances for any longer than
13 hours after the eCall emergency call was trig‐
gered.
For information on operating the intelligent
emergency call system and its functions, see
page 334.
Legal basis
Rights of individuals affected by
data processing
The intelligent emergency call system processes
personal data in accordance with the following
regulations:
The individual affected by data processing,
for example the vehicle owner, has the right to
access the data and can request that data con‐
cerning him or her that is not processed in ac‐
cordance with the statutory regulations be cor‐
rected, deleted or blocked as applicable. Each
time that data is corrected, deleted or blocked in
line with these regulations, the third parties to
whom the data was transmitted must be notified,
insofar as this is reasonably practical.
▷ Protection of personal data: directive
95/46/EC of the European Parliament and of
the Council.
▷ Protection of personal data: directive
2002/58/EC of the European Parliament and
of the Council.
The ConnectedDrive contract concluded for this
function, as well as the relevant laws, ordinances
and directives of the European Parliament and
the European Council provide the legal basis for
the activation and function of the intelligent
emergency call system.
The individual affected by data processing has
the right to complain to the relevant data protec‐
tion body if he or she believes that his or her
rights have been violated by having their that
personal data processed.
16
Notes
NOTES
The relevant ordinances and directives govern
the protection of individuals in terms of process‐
ing personal data.
when and where an emergency call was placed,
for example in the event of an accident.
In exceptional cases, the log data can be read out
from the vehicle memory. It is usually only possi‐
ble for log data to be read out with a court order
and if the corresponding devices are directly
connected to the vehicle.
The intelligent emergency call system processes
personal data in accordance with European di‐
rectives on the protection of personal data.
The intelligent emergency call system processes
personal data only with the vehicle owner's con‐
sent.
Automatic emergency call
The system has been designed so that an emer‐
gency call is triggered automatically following an
accident of a certain severity, which is detected
by the sensors in the vehicle.
The intelligent emergency call system and other
added-value services may only process personal
data with the express consent of the individual
affected by data processing, for example the ve‐
hicle owner.
Sent information
SIM card
If an emergency call is made by the intelligent
emergency call system, the same information is
conveyed to the appointed emergency call cen‐
tre as is normally conveyed to the public rescue
coordination centre by the eCall statutory emer‐
gency call system.
The intelligent emergency call system operates
via mobile communications through the SIM card
installed in the vehicle. The SIM card is perma‐
nently logged into the mobile telephone network
so a connection can be established quickly. The
data is sent to the vehicle manufacturer in the
event of an emergency.
Furthermore, the intelligent emergency call sys‐
tem also conveys the following additional infor‐
mation to an emergency call centre appointed by
the vehicle manufacturer and, where applicable,
to the public rescue coordination centre:
Improving quality
The vehicle manufacturer also uses the data sent
as part of an emergency call to improve product
and service quality.
▷ Accident data, for example the direction of
the collision as detected by the vehicle sen‐
sors in order to facilitate the deployment
plans of the rescue services.
Position determination
▷ Contact data, for example the telephone
number of the installed SIM card and the
driver's telephone number, if available, so that
those involved in the accident can be contac‐
ted quickly if necessary.
Only the provider of the mobile telephone net‐
work is able to determine the position of the ve‐
hicle based on mobile telephone mast locations.
The network operator is not able to link the vehi‐
cle identification number to the telephone num‐
ber of the installed SIM card. Only the vehicle
manufacturer is able to link the vehicle identifica‐
tion number to the telephone number of the in‐
stalled SIM card.
Data storage
The data relating to an emergency call that has
been triggered is saved in the vehicle. The data
contains information about the emergency call,
for example the place and time it was issued.
Log data for emergency calls
The log data for emergency calls is saved in a
vehicle memory. The oldest log data is regularly
deleted. The log data includes information on
The emergency call centre saves audio record‐
ings of the emergency call.
17
Notes
NOTES
Audio recordings of the customer are saved for
24 hours, in case details of the emergency call
need to be analysed. After that, the audio record‐
ings are deleted. Audio recordings of the emer‐
gency call centre employee are saved for
Vehicle identification
number
General
24 hours for quality assurance purposes.
Depending on the national-market version, the
vehicle identification number is located at differ‐
ent positions in the vehicle. This chapter de‐
scribes all the positions that are possible for the
model range.
Disclosure of personal data
The data obtained in the context of an intelligent
emergency call is only used to process the
emergency call. If legally obliged to do so, the ve‐
hicle manufacturer will disclose the data it has
processed and, where applicable, still has saved.
Engine compartment
Statutory emergency call system
The owner of a vehicle equipped with an intelli‐
gent emergency call system and the eCall statu‐
tory emergency call system has the right to use
the on-board eCall system instead of the intelli‐
gent emergency call function.
To request deactivation, please contact a Serv‐
ice Partner of the manufacturer or another quali‐
fied Service Partner or a specialist workshop.
The vehicle identification number is engraved in
the engine compartment, on the right-hand side
of the vehicle.
The eCall statutory emergency call system is al‐
ways on standby in addition to the intelligent
emergency call system. The eCall statutory
emergency call system takes over the emer‐
gency call function if the intelligent emergency
call system is not functional for technical rea‐
sons, for example if the emergency call centre
appointed by the vehicle manufacturer cannot be
reached.
Type plate on right-hand side
The eCall statutory emergency call system uses
the infrastructure of the 112 public emergency
call number.
The system can be configured so that emer‐
gency calls are always made via the eCall statu‐
tory emergency call system and not via the intel‐
ligent emergency call system. Have the setting
configured by a Service Partner of the manufac‐
turer or another qualified Service Partner or a
specialist workshop.
The vehicle identification number is on the type
plate on the right-hand side of the vehicle.
18
