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EnglishMOBILITY -> Help in case of a breakdown for your BMW 1 Series 2019-2024
Help in case of a breakdown
MOBILITY
Help in case of a breakdown
To remove it, slide the warning triangle to the
side.
Vehicle equipment
This chapter describes all standard, country-spe‐
cific and optional equipment available for the
model series. It may therefore describe equip‐
ment and functions which are not installed in
your vehicle, for example on account of the spe‐
cial equipment selected or the country specifica‐
tion. This also applies to safety-relevant func‐
tions and systems. Please comply with the
relevant laws and regulations when using the
corresponding functions and systems.
First-aid kit
General
Some items in the kit have a limited life.
Check the use-by dates of the contents regularly
and replace any items that have expired in good
time.
Storage
Hazard warning lights
The first-aid kit is located in the compartment
under the luggage compartment floor.
The button is located in the centre console.
Fold up luggage compartment floor.
Warning triangle
BMW Roadside Assistance
Principle
BMW Group Roadside Assistance can be con‐
tacted if you require help in the event of a break‐
down.
General
In the event of a breakdown, data on the vehicle
condition is transferred to the manufacturer of
the vehicle. It is possible that malfunctions can
be remedied directly.
The warning triangle is located inside the tail‐
gate.
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There are various ways of making contact.
▷ Via a Check Control message, see page 146.
▷ Calling with a mobile phone.
Teleservice Assistance can be started after a re‐
quest by the service specialist.
1. Park the vehicle safely.
▷ Via the BMW Connected app.
2. Apply the parking brake.
Depending on the national-market version and
vehicle type, a different Roadside Assistance
provider can be assigned via the ConnectedDrive
customer portal if necessary.
3. Control Display is switched on.
4. Confirm Teleservice Assistance.
Certain vehicle functions may be restored to a
drivable condition.
If this is not possible, further measures will be ini‐
tiated, for example Mobile Service will be in‐
formed.
Requirements
▷ Activated ConnectedDrive contract, equip‐
ment with intelligent emergency call or BMW
ConnectedDrive services.
▷ Mobile reception.
BMW Accident Assistance
▷ Standby state is switched on.
Principle
BMW Group Accident Assistance can be contac‐
ted if help is required in the event of an accident.
Starting
When equipped with Teleservices, support is
provided first through Teleservice Diagnosis and
then by Teleservice Assistance if required.
General
Via iDrive:
If the vehicle sensors detect a minor to moder‐
ately severe accident, which did not trigger any
airbags, a Check Control message is displayed in
the instrument cluster. A corresponding text
message also appears on the Control Display.
1. "ConnectedDrive"
2. "BMW Assistance"
3. "BMW Roadside Assistance"
Contact with the manufacturer's Roadside
Assistance is established.
When BMW Accident Assistance is activated,
data on the vehicle condition is transferred to
BMW.
A telephone number may be displayed. Se‐
lect it to dial the telephone number using a
connected mobile telephone.
Depending on the national-market version and
vehicle type, a different accident assistance pro‐
vider can be assigned via the ConnectedDrive
customer portal if necessary.
Teleservice Diagnosis
Teleservice Diagnosis enables the detailed vehi‐
cle data required for diagnosis to be transferred
via mobile communications. This data is transfer‐
red automatically.
Requirements
▷ Activated ConnectedDrive contract, equip‐
ment with intelligent emergency call or BMW
ConnectedDrive services.
Teleservice Assistance
▷ Mobile reception.
Teleservice Assistance is a country-specific fea‐
ture that enables a more in-depth diagnosis of
the vehicle via mobile telephony.
▷ Standby state is switched on.
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The emergency call establishes a connection to
a public emergency call number.
Starting BMW Accident
Assistance
This depends on factors such as the specific
mobile telephone network and national regula‐
tions.
If an accident is detected
automatically
The emergency call is placed using the SIM card
integrated in the vehicle and cannot be switched
off.
A text message prompting the driver to call
BMW Accident Assistance is shown on the Con‐
trol Display.
For technical reasons, it might not be possible to
make an emergency call in highly adverse condi‐
tions.
The connection can be established directly:
"BMW Accident Assist."
The Check Control message for BMW Accident
Assistance can also be called up from the saved
Check Control messages, see page 146, for a
certain length of time.
Overview
Starting manually
BMW Accident Assistance can also be contac‐
ted independently of the automatic accident de‐
tection function.
Via iDrive:
1. "ConnectedDrive"
SOS button.
2. "BMW Assistance"
3. "BMW Accident Assistance"
Follow the displays on the Control Display. A
voice connection is established.
Operating requirements
▷ Standby state is switched on.
▷ Emergency call system is functional.
4. "End call"
The voice connection can be terminated.
▷ If the vehicle is equipped with intelligent
emergency call: the SIM card integrated in
the vehicle is activated.
Emergency call
Automatic triggering
Statutory emergency call
In certain circumstances, for example deploy‐
ment of the airbags, an emergency call may be
placed automatically immediately after an acci‐
dent of appropriate severity. An automatic emer‐
gency call is not affected by pressing the SOS
button.
Principle
The system can be used to trigger an emer‐
gency call automatically or manually in emer‐
gency situations.
General
Manual triggering
Press the SOS button in an emergency only.
1. Tap on cover flap.
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2. Press and hold the SOS button until the LED
General
in the button area is illuminated green.
Press the SOS button in an emergency only.
▷ The LED is illuminated green when the emer‐
gency call has been activated.
The intelligent emergency call system estab‐
lishes a connection with the BMW emergency
call centre.
If a cancellation request is displayed on the
Control Display, the emergency call can be
cancelled.
Even if no emergency call through BMW is pos‐
sible, in some cases an emergency call may still
be established to a public emergency call num‐
ber. This depends on factors such as the specific
mobile telephone network and national regula‐
tions.
If the situation permits, wait in the vehicle un‐
til voice contact has been established.
▷ The LED flashes green when the connection
to the emergency number has been estab‐
lished.
For technical reasons, it might not be possible to
make an emergency call in highly adverse condi‐
tions.
When an emergency call is made, data is sent
to the public rescue coordination centre in or‐
der to decide what rescue measures are re‐
quired, for example the position of the vehi‐
cle, if this can be determined.
Overview
For information on data transfer and storage,
see page 15.
Even if the vehicle occupants can no longer
hear the rescue coordination centre through
the loudspeakers, the rescue coordination
centre may still be able to hear the vehicle
occupants speak.
The rescue coordination centre ends the emer‐
gency call.
SOS button.
Malfunction
The emergency call function may be impaired.
Operating requirements
▷ Standby state is switched on.
▷ Emergency call system is functional.
The LED near the emergency call button illumi‐
nates for approximately 30 seconds. A Check
Control message is shown.
▷ If the vehicle is equipped with intelligent
emergency call: the SIM card integrated in
the vehicle is activated.
Have checks performed by a Service Partner of
the manufacturer or another qualified Service
Partner or a specialist workshop.
Automatic triggering
Intelligent emergency call
Principle
The system can be used to trigger an emer‐
gency call automatically or manually in emer‐
gency situations.
In certain circumstances, for example deploy‐
ment of the airbags, an emergency call may be
placed automatically immediately after an acci‐
dent of appropriate severity. An automatic emer‐
gency call is not affected by pressing the SOS
button.
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Manual triggering
Safety note
1. Tap on cover flap.
2. Press and hold the SOS button until the LED
in the button area is illuminated green.
WARNING
Incorrect use of the fire extinguisher can cause
injury. There is a risk of injury. Observe the in‐
formation below when using the fire extin‐
guisher:
▷ The LED is illuminated green when the emer‐
gency call has been activated.
If a cancellation request is displayed on the
Control Display, the emergency call can be
cancelled.
▷ Do not inhale the extinguishing agent. If
the extinguishing agent is inhaled, move
the casualty out into the fresh air. If the
casualty experiences breathing difficulties,
contact a doctor immediately.
If the situation permits, wait in the vehicle un‐
til voice contact has been established.
▷ The LED flashes green when the connection
to the emergency number has been estab‐
lished.
▷ Do not allow the extinguishing agent to
come into contact with the skin. Pro‐
longed contact with the extinguishing
agent can cause the skin to dry out.
When an emergency call is made via BMW,
data, for example the vehicle's position if this
can be determined, is sent to the public
emergency call centre in order to decide
what rescue measures are required.
▷ Do not allow the extinguishing agent to
come into contact with the eyes. In the
event of contact with the eyes, rinse them
immediately with plenty of water. In case
of prolonged discomfort, contact a doctor.
If questions asked by the emergency call
centre remain unanswered, rescue measures
are implemented automatically.
Overview
The fire extinguisher is located at the front of the
front passenger seat.
Even if the vehicle occupants can no longer
hear the emergency call centre through the
loudspeakers, the emergency call centre may
still be able to hear the vehicle occupants
speak.
Removing the fire extinguisher
Open the buckles on the retaining strap.
The emergency call centre ends the emergency
call.
Using the fire extinguisher
To use the fire extinguisher, follow the manufac‐
turer's instructions on the fire extinguisher and
the information supplied with it.
Fire extinguisher
Principle
The fire extinguisher can be used to put out vehi‐
cle fires.
Stowing the fire extinguisher
1. Insert the fire extinguisher into the holder.
2. Hook in and close the buckles.
General
Depending on the vehicle's equipment and the
country variant, the vehicle may have a fire extin‐
guisher.
Maintenance and refilling
Have the fire extinguisher checked every 2 years
by a Service Partner of the manufacturer or an‐
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other qualified Service Partner or a specialist
workshop.
Preparations
1. Check whether the battery in the other vehi‐
cle shows 12 volts. Information about the
voltage is provided on the battery.
Make a note of the next maintenance date for
the fire extinguisher.
Replace the fire extinguisher after use or have it
refilled.
2. Switch off the engine of the other vehicle.
3. Switch off any power consumers in both ve‐
hicles.
Starting aid
Jump-starting connections
The starting aid terminal in the engine compart‐
ment, see page 310, serves as the positive bat‐
tery terminal.
General
If the vehicle battery is discharged, the engine
can be started from another vehicle's battery us‐
ing two jump leads. Only use jump leads with
fully insulated terminal clamps.
Open the cover of the jump-starting connection.
A special connection on the body serves as the
negative battery terminal in the engine compart‐
ment, see page 310.
Safety notes
Connecting the cables
Before starting, switch off all unnecessary power
consumers, for example the radio, on both vehi‐
cles.
DANGER
Touching live components can result in an
electric shock. There is a risk of injury or even
death. Do not touch any components that
could be live.
1. Open the cover of the jump-starting connec‐
tion.
2. Connect a terminal clamp on the positive/+
jump lead to the positive terminal of the bat‐
tery or the corresponding jump-starting con‐
nection on the other vehicle.
WARNING
Connecting the jump leads in the wrong se‐
quence can cause sparks. There is a risk of in‐
jury. Please comply with the correct sequence
when connecting.
3. Connect the second terminal clamp to the
battery's positive terminal or to the corre‐
sponding jump-starting connection on the
vehicle being started.
4. Connect a terminal clamp on the negative/–
jump lead to the negative terminal of the bat‐
tery or the corresponding engine or body
earth connection on the other vehicle.
NOTE
Contact between the bodywork of the two ve‐
hicles can result in a short circuit during starting
aid. There is a risk of material damage. Make
sure there is no contact between the body‐
work.
5. Connect the second terminal clamp to the
negative terminal of the battery or to a corre‐
sponding engine or body earth connection on
the vehicle being started.
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▷ Raise the vehicle with suitable equipment.
Starting the engine
Never use spray products to start the engine.
▷ Do not raise or secure the vehicle by its
towing eye, body parts or chassis parts.
1. Start the engine of the other vehicle and al‐
low it to run for a few minutes at a slightly
higher idle speed.
Towing or pushing the vehicle
A broken-down vehicle can be towed or pushed.
To roll or push the vehicle, see page 135.
Observe the following notes:
If starting a diesel vehicle: allow the engine of
the other vehicle to run for approximately
10 minutes.
2. Start the engine of the vehicle to be started in
the usual way.
▷ Make sure that the standby state is switched
on, otherwise low-beam headlights, rear
lights, turn indicators and wipers would not
be available.
If an initial attempt to start the engine fails,
wait a few minutes before trying again to al‐
low the discharged battery to recharge.
▷ Do not tow the vehicle with the rear axle
raised, otherwise the steering can turn.
3. Allow both engines to run for a few minutes.
4. Disconnect the jump leads in reverse order to
connection.
▷ When the engine is not running, there is no
power assistance. The steering and brakes
will require extra effort to operate.
Check the battery and have it recharged if nec‐
essary.
▷ Greater steering wheel movements are nec‐
essary.
▷ The towing vehicle must not be lighter than
the towed vehicle, otherwise it may be unable
to keep the towed vehicle reliably under con‐
trol.
Tow-starting and towing
Safety note
▷ Do not exceed a towing speed of 50 km/h,
30 mph.
WARNING
▷ Do not exceed a towing distance of 50 km,
30 miles.
Due to system limitations, individual functions
may not work properly when tow-starting/
towing with activated Intelligent Safety Sys‐
tems. There is a risk of accident. Switch off all
Intelligent Safety Systems before tow-starting/
towing.
Towing truck
Manual transmission
Safety notes
NOTE
Have your vehicle transported by a towing truck
with a hoisting frame, or hoisted onto a load area.
The vehicle may be damaged when raising and
securing it.
There is a risk of material damage.
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▷ Do not raise or secure the vehicle by its
Steptronic transmission without
xDrive: transporting the vehicle
towing eye, body parts or chassis parts.
General
The vehicle must not be towed if the front
wheels are in contact with the ground.
Steptronic transmission with
xDrive: transporting the vehicle
General
Do not have the vehicle towed.
Safety note
NOTE
Pushing the vehicle
If the vehicle is towed with a lifted rear axle, the
vehicle can be damaged. There is a risk of ma‐
terial damage. Only have the vehicle towed with
a lifted front axle or transported on a load plat‐
form.
To remove a broken-down vehicle from danger,
it can be pushed for a short distance.
To roll or push the vehicle, see page 137.
Towing truck
Pushing the vehicle
To remove a broken-down vehicle from danger,
it can be pushed for a short distance.
To roll or push the vehicle, see page 137.
Towing truck
Only have the vehicle transported on a truck bed.
NOTE
The vehicle may be damaged when raising and
securing it.
There is a risk of material damage.
▷ Raise the vehicle with suitable equipment.
Have the vehicle transported by a towing truck
with a hoisting frame, or hoisted onto a loading
platform.
▷ Do not raise or secure the vehicle by its
towing eye, body parts or chassis parts.
NOTE
Towing other vehicles
General
Switch on the hazard warning lights in line with
local regulations.
The vehicle may be damaged when raising and
securing it.
There is a risk of material damage.
▷ Raise the vehicle with suitable equipment.
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If the electrical system of the vehicle being
towed has failed, the vehicle must be made iden‐
tifiable to other road users, for instance by plac‐
ing a sign or the warning triangle in the rear win‐
dow.
▷ Do not exceed a towing speed of 50 km/h,
30 mph.
▷ Do not exceed a towing distance of 5 km,
3 miles.
▷ Ensure that the towing rope is taut when the
towing vehicle drives off.
Safety notes
Towing eye
General
WARNING
If the gross vehicle weight of the towing vehicle
is less than that of the vehicle being towed, the
towing eye may be torn off or it may not be
possible to control the vehicle. There is a risk of
accident. Make sure that the gross vehicle
weight of the towing vehicle is greater than the
weight of the vehicle being towed.
NOTE
If the tow bar or the towing rope is not attached
correctly, other vehicle parts can be damaged.
There is a risk of material damage. Attach the
tow bar or towing rope to the towing eye cor‐
rectly.
Always keep the screw-on towing eye in the ve‐
hicle.
The towing eye can be screwed in at the front or
rear of the vehicle.
The towing eye is located in the on-board tool
kit, see page 322.
Tow bar
▷ Only use the towing eye supplied with the ve‐
hicle and make sure that it is screwed in fully
and is tight.
The towing eyes of both vehicles should be on
the same side.
▷ Only use the towing eye for towing on paved
roads.
If it is impossible to avoid attaching the tow bar at
an angle, note the following:
▷ Avoid transverse loads on the towing eye, for
example do not raise the vehicle by the tow‐
ing eye.
▷ Clearance may be limited when cornering.
▷ Lateral forces will be generated if the tow bar
is installed at an angle.
▷ Check the towing eye fastening regularly.
Towing rope
Note the following if using a towing rope:
▷ Use nylon ropes or straps that will allow the
vehicle to be towed smoothly.
▷ Fasten the towing rope so it is not twisted.
▷ Check the towing eye and towing rope fas‐
tening regularly.
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Safety note
NOTE
If the towing eye is not used as intended, the
vehicle or towing eye may be damaged. There
is a risk of material damage. Observe the notes
on using the towing eye.
Thread for towing eye
Press the marking on the edge of the cover to
push it out.
Tow-starting
Do not attempt to tow-start the vehicle.
If necessary, start the engine using starting aid,
see page 337.
Have the cause of the starting problems rectified
by a Service Partner of the manufacturer or an‐
other qualified Service Partner or a specialist
workshop.
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