Deutsch
EnglishYour Volvo for your Volvo XC60 2017-2026
YOUR VOLVO
When a Volvo ID is registered in the vehicle,
additional services are available. Multiple
Volvo IDs can be used for the same vehicle,
and multiple vehicles can be linked to the
same Volvo ID.
Contacting Volvo
Volvo ID
Use the following contact information if you
would like to get in touch with Volvo in the
United States or Canada.
Volvo ID is a personal ID that gives you
access to a range of services using a single
username and password.
In the USA:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
Related information
The available services can vary over time
and depend on equipment level and mar-
ket.
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Scheduling service and repairs (p. 573)
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P.O. Box 914
Examples of services:
Rockleigh, New Jersey 07647
1-800-458-1552
Volvo On Call-app - check your vehicle
using your phone. You can check fuel
level, find the nearest gas station and lock
the vehicle remotely.
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Send to Car – send addresses from online
map services directly to the vehicle.
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In Canada:
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
Send a request for service and repairs
directly from the vehicle. The booking will
then be completed via email.
If the username/password for a service
(e.g. Volvo On Call) is changed, the change
will also automatically be applied to other
services.
The creation of a Volvo ID is initiated through
the Volvo On Call app or from the vehicle and
then completed by email.
26
YOUR VOLVO
5. Press the button to create your Volvo ID.
Creating and registering a Volvo ID
Related information
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A Volvo ID can be created in two ways. If your
Volvo ID was created with the Volvo On Call
app, the Volvo IDmust also be registered to
the vehicle to enable access to the Volvo ID
services.
Creating a Volvo ID with the Volvo ID app
1. Download the Volvo ID app from
Download Center in the center display's
App view.
6. An email will be sent to the address you
have provided. Confirm that the address is
correct.
Download apps (p. 453)
Handling system updates via Download
Center (p. 571)
> Your Volvo ID is now ready to be used.
Internet-connected vehicle* (p. 496)
•
Registering your Volvo ID to the
vehicle
If your Volvo ID was created using the Volvo
On Call app, follow these steps to register the
ID to the vehicle:
2. Start the app and register a personal email
address.
1. If you have not already done so, download
the Volvo ID app from Download Center
in the center display's App view.
3. Follow the instructions that will be sent
automatically to this email address.
> A Volvo ID has now been created and is
automatically registered to the vehicle.
The Volvo ID services can now be used.
To download apps the vehicle must be
connected to the internet.
Creating a Volvo ID using the Volvo On Call
app1
2. Start the app and enter your Volvo ID/
email address.
1. Download the latest version of the Volvo
On Call app to your phone, via e.g. App
Store, Windows Phone or Google Play.
3. Follow the instructions that will be auto-
matically sent to the email address con-
nected to your Volvo ID.
2. Choose to create a Volvo ID.
3. The website for creating a Volvo ID will
open. Fill in the requested information.
> Your Volvo ID has now been registered
to the vehicle. The Volvo ID services
can now be used.
4. Check the box to accept the terms and
conditions.
1
Vehicles with Volvo On Call.
* Option/accessory. 27
YOUR VOLVO
continuous environmental refinement of con-
ventional gasoline-powered internal combus-
tion engines, Volvo is actively looking at
Drive-E ‒ purer driving pleasure
Related information
Economical driving (p. 419)
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Volvo is committed to the well-being of its
customers. As a natural part of this commit-
ment, we care about the environment in
which we all live. Concern for the environ-
ment means an everyday involvement in
reducing our environmental impact.
Starting and stopping preconditioning*
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advanced technology alternative-fuel vehicles.
(p. 226)
When you drive a Volvo, you become our part-
ner in the work to lessen the vehicle's impact
on the environment. To reduce your vehicle's
environmental impact, you can:
The Owner's Manual and the environment
(p. 23)
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Air quality (p. 203)
Volvo's environmental activities are based on a
holistic view, which means we consider the
overall environmental impact of a product
throughout its complete life cycle. In this con-
text, design, production, product use, and
recycling are all important considerations. In
production, Volvo has partly or completely
phased out several chemicals including CFCs,
lead chromates, asbestos, and cadmium; and
reduced the number of chemicals used in our
plants 50% since 1991.
Maintain proper air pressure in your tires.
Tests have shown decreased fuel econ-
omy with improperly inflated tires.
•
Follow the recommended maintenance
schedule in your Warranty and Service
Records Information booklet.
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Drive at a constant speed whenever possi-
ble.
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See a trained and qualified Volvo service
technician as soon as possible for inspec-
tion if the check engine (malfunction indi-
cator) light illuminates, or stays on after
the vehicle has started.
Volvo was the first in the world to introduce
into production a three-way catalytic converter
with a Lambda sond, now called the heated
oxygen sensor, in 1976. The current version of
this highly efficient system reduces emissions
of harmful substances (CO, HC, NOx) from the
exhaust pipe by approximately 95 - 99% and
the search to eliminate the remaining emis-
sions continues. Volvo is the only automobile
manufacturer to offer CFC-free retrofit kits for
the air conditioning system of all models as far
back as the 1975 model 240. Advanced elec-
tronic engine controls and cleaner fuels are
bringing us closer to our goal. In addition to
Properly dispose of any vehicle-related
waste such as used motor oil, used batter-
ies, brake pads, etc.
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When cleaning your vehicle, please use
genuine Volvo car care products. All Volvo
car care products are formulated to be
environmentally friendly.
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* Option/accessory.
YOUR VOLVO
Park Assist Camera*
Road Sign Information*
Electronic Stability Control
Roll Stability Control
Cruise control
IntelliSafe – driver support and
safety
IntelliSafe is Volvo Cars' philosophy regarding
vehicle safety. IntelliSafe consists of a num-
ber of systems2 that are designed to help
make driving safer, prevent accidents and
protect passengers and other road users.
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Read the individual parts about each sys-
tem to fully understand the functions and
be notified of important warnings.
Related information
Adaptive Cruise Control*
Rear Collision Warning
Driver Alert Control
Active high beam (p. 157)
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WARNING
Safety (p. 42)
The functions are supplementary aids –
they cannot manage all situations in all
conditions.
Driver support systems (p. 270)
All Wheel Drive (AWD)3
•
The driver is always responsible for ensur-
ing that the vehicle is driven in a safe man-
ner and in accordance with applicable traf-
fic rules and regulations.
Prevention
IntelliSafe has the following functions
designed to help the driver prevent accidents.
City Safety
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Distance Alert*
Support
IntelliSafe has the following functions
designed to help the driver operate the vehicle
more safely.
Lane Keeping Aid
Collision Avoid. Assistance
Protection
Active high beam
Tunnel detection
Pilot Assist
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IntelliSafe has the following interacting func-
tions to help protect the driver and passengers
in certain situations in the event of an acci-
dent.
*Cross Traffic Alert
*Blind Spot Information
Park Assist*
Whiplash Protection System
Seat belt with seat belt tensioner
Airbags
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Park Assist Pilot*
2
Some of these systems are standard, while others are options. This may vary depending on market, vehicle model and model year.
All Wheel Drive
3
* Option/accessory. 29
YOUR VOLVO
Sensus provides an intelligent interface and
Internet connection to the digital world. An
intuitive navigation structure offers access to
relevant assistance, information and entertain-
ment when it is needed, without distracting
the driver.
Sensus - connection and
entertainment
Sensus makes it possible to use apps and
Information when it's needed, where
it's needed
The vehicle's displays present the right infor-
mation at the right time. Information is pre-
sented in different displays depending on how
it should be prioritized by the driver.
turn your vehicle into a Wi-Fi hotspot.
This is Sensus
Sensus includes all of the solutions in the vehi-
cle related to entertainment, Internet connec-
tion and navigation*, and serves as the user
interface between the driver and the vehicle.
Sensus is what makes communication
between you, the vehicle and the world
around you possible.
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* Option/accessory.
YOUR VOLVO
Different types of information are shown in different displays depending on how the information should be prioritized.
tion and navigation messages*. Road sign
information and incoming phone calls are also
shown in the head-up display. These can be
handled using the right-side steering wheel
keypad or the center display.
Head-up display*
Instrument panel
12"* instrument panel.
The head-up display presents information that
the driver should react to immediately.
For example, traffic warnings, speed informa-
}}
* Option/accessory. 31
YOUR VOLVO
||
Many of the vehicle's main functions are con-
trolled from the center display, a touchscreen
that reacts to taps and other gestures. This
minimizes the number of physical buttons and
controls needed in the vehicle. The screen can
also be operated while wearing gloves.
Sharing Internet from the vehicle via Wi-Fi
hotspot (tethering) (p. 500)
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The center display is used to control e.g. the
climate and entertainment systems and to
adjust the power seats*. The information pre-
sented in the center display can be handled by
the driver or, in some situations, by a passen-
ger.
8-inch instrument panel.
Voice control system
The instrument panel displays information
such as speed, incoming phone calls or the
track currently playing. It is controlled using
the steering wheel keypads.
The voice control system ena-
bles the driver to control cer-
tain vehicle functions without
taking their hands off the
wheel. The system can
Center display
understand natural speech.
Use voice commands to e.g.
play a song, make a phone call, increase the
temperature in the passenger compartment or
have a text message read aloud.
Related information
Head-up display* (p. 143)
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Instrument panel (p. 84)
Center display overview (p. 111)
Voice Control (p. 146)
Internet-connected vehicle* (p. 496)
32
* Option/accessory.
YOUR VOLVO
trivial crash situation occurs; no data are
Software Updates
Data recording
recorded by the EDR under normal driving
conditions and no personal data (e.g., name,
gender, age, and crash location) are recorded.
However, other parties, such as law
enforcement, could combine the EDR data
with the type of personally identifying data
routinely acquired during a crash investigation.
So that you as a Volvo customer shall have
the best possible experience from your car,
Volvo is continuously developing the systems
in the cars and the services that you are
offered.
You can update the software in your Volvo to
the latest version when your car is serviced at
an authorized Volvo dealer. With the latest
software update, you can take advantage of
available improvements, including those that
came with previous software updates.
As part of Volvo's commitment to safety and
quality, certain information is recorded regar-
ding vehicle operation, functionality and inci-
dents.
US market only:
EDR
This vehicle is equipped with an "Event Data
Recorder" (EDR). The main purpose of an EDR
is to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in
understanding how a vehicle's systems
performed. The EDR is designed to record
data related to vehicle dynamics and safety
systems for a short period of time, typically 30
seconds or less. The EDR in this vehicle is
designed to record such data as:
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
For more information about released updates
and answers to frequently asked questions,
ASDR
This vehicle is equipped with an Active Safety
Data Recorder (ASDR). This data recorder can
record information related to the usage of the
car, functional errors and active safety
actuations (e.g. auto brake). The information
saved is used by technicians for service and
maintenance to diagnose and repair possible
faults that has occurred in the vehicle and to
fulfil certain legal requirements. The registered
data can also, in congregated form, be used
for research- and product development –
purposes to continuously improve the safety
and quality of Volvo Cars. For more
Functionality after updating may vary
depending on market, model, model year
and options.
How various systems in your vehicle were
operating;
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Whether or not the driver and passenger
safety belts were buckled/fastened;
Related information
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How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
Handling system updates via Download
Center (p. 571)
•
How fast the vehicle was traveling.
•
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur. NOTE: EDR data
are recorded by your vehicle only if a non-
information contact your local Volvo retailer.
}}
33
YOUR VOLVO
|| Canadian market only:
dent or near-accident. However, other parties,
such as law enforcement, could combine the
EDR data with the type of personally identifia-
ble information that is routinely acquired dur-
ing an accident investigation. Special equip-
ment and access to either the vehicle or the
EDR is required to read this recorded data.
Volvo will not provide this information to any
third parties without the vehicle owner's con-
sent. However, national legislation and regula-
tions may require Volvo to disclose this type of
information to law enforcement or other
authorities that can claim a legal right to the
information. Special technical equipment,
which Volvo and workshops that have entered
agreements with Volvo have access to, is
required to read and interpret the recorded
data. Volvo is responsible for ensuring that
information provided to Volvo in conjunction
with service and maintenance is stored and
handled securely and in compliance with
applicable legal requirements. For more infor-
mation, please contact a Volvo retailer.
This vehicle is equipped with an “Event Data
Recorder” (EDR). The main purpose of the
EDR is to register and record data in traffic
accidents or accident-like situations, e.g. if an
airbag deploys or if the vehicle hits an obstacle
in the road. This data is recorded in order to
help understand how the vehicle's systems
perform in these types of situations. The EDR
is designed to record data related to vehicle
dynamics and safety systems for a short
period of time, usually 30 seconds or less.
In addition to the EDR, the vehicle is equipped
with a number of computers that continuously
control and monitor the vehicle's performance.
These computers may record data during nor-
mal driving conditions, particularly if they
detect a fault relating to the vehicle's opera-
tion and functionality or upon activation of the
vehicle's active driver support functions (e.g.
City Safety or the auto-brake function).
The EDR in this vehicle is designed to record
data in traffic accidents or accident-like situa-
tions such as:
How the various systems in the vehicle
performed;
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Related information
Some of this recorded data is required by
technicians performing service and mainte-
nance in order to diagnose and rectify any
faults that may have occurred in the vehicle.
The recorded information is also needed to
enable Volvo to fulfill legal and other regula-
tory requirements. Information registered in
the vehicle is stored in its computers until the
vehicle is serviced or repaired.
•
Whether the driver and passenger seat
belts were tightened/buckled;
•
The driver's use of the accelerator/brake
pedal;
How fast the vehicle was moving.
This data can help provide a better under-
standing of the circumstances in which traffic
accidents and injuries occur. The EDR records
data only if a non-trivial accident situation
occurs. EDR does not record any data during
normal driving conditions. The system also
never registers data on who is driving the vehi-
cle or the geographical location of the acci-
In addition to the above, the recorded informa-
tion may be used in aggregated form for
research and product development purposes
in order to continuously improve the safety
and quality of Volvo vehicles.
34
YOUR VOLVO
Terms & Conditions for Services
Volvo offers services that help enhance the
vehicle's safety and comfort.
These services comprise everything from
assistance in emergencies to navigation and
various maintenance services.
Customer Privacy Policy
Important information on
accessories and extra equipment
Volvo respects and safeguards the personal
privacy of everyone who visits our websites.
This policy refers to the handling of customer
data and personal information. The purpose is
to give current, past and potential customers a
general understanding of:
Incorrectly connected or installed accessories
or extra equipment may have an adverse
effect on the vehicle's electronics.
We strongly recommend that Volvo owners
use only genuine, Volvo-approved accessories,
and that accessory installations be performed
only by a trained and qualified Volvo service
technician. Certain accessories only work
when the associated software is installed in
the vehicle's computer system.
Before using the services, it is important to
read support information about terms and
conditions for the services at
The circumstances in which we collect
and process your personal data.
•
The types of personal data we collect.
Why we collect your personal data.
How we process your personal data.
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Related information
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The equipment described in the Owner's Man-
ual is not available in all vehicles. Vehicles may
be equipped differently depending on market
requirements and national or local laws and
regulations.
For more information on the policy, search for
Related information
Terms of use and data sharing (p. 502)
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Optional or accessory equipment may not be
available in all countries or markets. Please
note that some vehicles may be equipped dif-
ferently, depending on special legal require-
ments. For more information on which equip-
ment is standard and which is an option or
accessory, please contact your Volvo retailer.
}}
35
YOUR VOLVO
||
Accessory installation
WARNING
We strongly recommend that Volvo owners
use only genuine, Volvo-approved accesso-
ries, and that accessory installations be per-
formed only by a trained and qualified Volvo
service technician. Certain accessories only
work when the associated software is instal-
led in the vehicle's computer system.
Certain components of this vehicle such as
air bag modules, seat belt tensioners,
adaptive steering columns, and button cell
batteries may contain Perchlorate material.
Special handling may apply for service or
vehicle end of life disposal.
Do not export your Volvo to another coun-
try before investigating that country's
applicable safety and exhaust emission
requirements. In some cases it may be dif-
ficult or impossible to comply with these
requirements. Modifications to the emis-
sion control system(s) may render your
Volvo not certifiable for legal operation in
the U.S., Canada and other countries.
Genuine Volvo accessories are tested to
ensure compatibility with the perform-
ance, safety, and emission systems in your
vehicle. Additionally, a trained and quali-
fied Volvo service technician knows where
accessories may and may not be safely
installed in your Volvo. In all cases, please
consult a trained and qualified Volvo serv-
ice technician before installing any acces-
sory in or on your vehicle.
•
WARNING
The driver is always responsible for operat-
ing the vehicle in a safe manner and for
complying with current statutes and regu-
lations.
WARNING
CALIFORNIA proposition 65
Engine exhaust, some of its constituents,
and certain vehicle components contain or
emit chemicals known to the state of Cali-
fornia to cause cancer, and birth defects or
other reproductive harm. In addition, cer-
tain fluids contained in vehicles and certain
products of component wear contain or
emit chemicals known to the State of Cali-
fornia to cause cancer, and birth defects or
other reproductive harm.
It is also essential to maintain and service
the vehicle according to Volvo's recom-
mendations as stated in the owner's infor-
mation and the service and warranty book-
let.
Accessories that have not been approved
by Volvo may or may not be specifically
tested for compatibility with your vehicle.
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If the on-board information differs from the
printed owner's manual, the printed infor-
mation always takes precedence.
Any of your vehicle's performance and
safety systems could be adversely affec-
ted if you install accessories that Volvo
has not tested, or if you allow accessories
to be installed by someone unfamiliar with
your vehicle.
Related information
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Damage caused by unapproved or
•
improperly installed accessories may not
be covered by your new vehicle warranty.
See your Warranty and Service Records
Information booklet for more warranty
Using the Owner's Manual (p. 21)
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36
YOUR VOLVO
information. Volvo assumes no responsi-
bility for death, injury, or expenses that
may result from the installation of non-
genuine accessories.
Connecting equipment to the
vehicle's data link connector
Incorrectly connected or installed software or
diagnostic tools may have an adverse effect
on the vehicle's electronics.
We strongly recommend that Volvo owners
use only genuine, Volvo-approved accessories,
and that accessory installations be performed
only by a trained and qualified Volvo service
technician. Certain accessories only work
when the associated software is installed in
the vehicle's computer system.
Volvo Cars takes no responsibility for the
consequences of connecting non-author-
ized equipment to the On-board
Diagnostic (OBDII) socket. This socket
should only be used by a trained and quali-
fied Volvo service technician.
Related information
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Type approval
USA
FCC ID: 2AGKKACUII-06
This device complies with part 15 of the FCC
rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interfer-
ence, and
(2) this device must accept any interference
received, including interference that may
cause undesired operation.
WARNING
Changes or modifications not expressly
approved by the party responsible for com-
pliance could void the user's authority to
operate the equipment.
On-board Diagnostic (OBDII) socket under the dash-
board on the driver's side.
}}
37
YOUR VOLVO
|| Canada
Technician certification
Viewing the Vehicle Identification
Number (VIN)
When contacting a Volvo retailer, about e.g.
your Volvo On Call subscription, your Vehicle
Identification Number (VIN4) may be needed.
In addition to Volvo factory training, Volvo
supports certification by the National Insti-
tute for Automotive Service Excellence
(A.S.E.).
Certified technicians have demonstrated a
high degree of competence in specific areas.
Besides passing exams, each technician must
also have worked in the field for two or more
years before a certificate is issued. These pro-
fessional technicians are best able to analyze
vehicle problems and perform the necessary
maintenance procedures to keep your Volvo at
peak operating condition.
IC: 20839-ACUII06
This device complies with Industry Canada
license-exempt RSS standards. Operation is
subject to the following two conditions:
1.
Tap Settings in the Top view in the center
(1) This device may not cause interference, and
display.
(2) this device must accept any interference
received, including interference that may
cause undesired operation.
2. Proceed to System System
Information Vehicle Identification
Number.
> The vehicle identification number will
be displayed.
Related information
•
The VIN can also be found on the first page of
the Warranty and Service Records Information
booklet, on your registration card, or by look-
ing at the dashboard through the windshield.
The VIN has a similar location on all models.
4
Vehicle Identification Number
38
YOUR VOLVO
Although these parts may appear equivalent, it
is difficult to tell if the parts have been previ-
ously replaced with non-OE parts or if the part
has been damaged as a result of a prior colli-
sion. The quality of these used parts may also
have been affected due to environmental
exposure.
Volvo Structural Parts Statement
Volvo is one of the leading companies for car
safety.
Volvo engineers and manufactures vehicles
designed to help protect vehicle occupants in
the event of a collision.
Driver distraction
A driver has a responsibility to do everything
possible to ensure his or her own safety and
the safety of passengers in the vehicle and
others sharing the roadway. Part of this
responsibility is avoiding distractions, includ-
ing performing activities that are not directly
related to controlling the vehicle in the driving
environment.
Your new Volvo is, or can be, equipped with
feature-rich entertainment and communica-
tion systems. These include hands-free cellular
telephones, navigation systems, and multipur-
pose audio systems. You may also own other
portable electronic devices for your own con-
venience. When used properly and safely, they
enrich the driving experience. Improperly used,
any of these could cause a distraction.
Volvos are designed to absorb the impact of a
collision. This energy absorption system
including, but not limited to, structural compo-
nents such as bumper reinforcement bars,
bumper energy absorbers, frames, rails, fender
aprons, A-pillars, B-pillars and body panels
must work together to maintain cabin integrity
and protect the vehicle occupants.
Related information
•
The supplemental restraint system including
but not limited to air bags, side curtain air
bags, and deployment sensors work together
with the above components to provide proper
timing for air bag deployment.
For all of these systems, we want to provide
the following warning that reflects the strong
Volvo concern for your safety. Never use these
devices or any feature of your vehicle in a way
that distracts you from the task of driving
safely. Distraction can lead to a serious acci-
dent. In addition to this general warning, we
offer the following guidance regarding specific
new features that may be found in your vehi-
cle:
Due to the above, Volvo Car USA does not
support the use of aftermarket, alternative or
anything other than original Volvo parts for
collision repair.
Volvo Car USA also recommends using Volvo-
approved replacement glass. The use of after-
market glass, particularly a windshield, can
have an adverse effect on collision avoidance
and advanced lighting systems.
In addition Volvo does not support the use or
re-use of structural components from an exist-
ing vehicle that has been previously damaged.
}}
39
YOUR VOLVO
||
WARNING
Never use a hand-held cellular tele-
phone while driving. Some jurisdictions
prohibit cellular telephone use by a
driver while the vehicle is moving.
•
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If your vehicle is equipped with a navi-
gation system, set and make changes
to your travel itinerary only with the
vehicle parked.
Never program your audio system
while the vehicle is moving. Program
radio presets with the vehicle parked,
and use your programmed presets to
make radio use quicker and simpler.
Never use portable computers or per-
sonal digital assistants while the vehi-
cle is moving.
•
Related information
Audio, media and Internet (p. 450)
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40
SAFETY
