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EnglishSYNC 3 -> Electric Vehicle Information for your Ford Kuga 2019-2025
SYNC™ 3
Live Traffic (If Equipped)
Navigation Map Updates
Please check the local Ford website or
contact your dealership for navigation map
updates.
Live traffic provides near real-time traffic
information to help you plan the fastest
route to your destination. You must have
an active subscription for Live Traffic.
HERE is the digital map provider for the
navigation application. If you find map
data errors, you can report them directly
evaluates all reported map errors and
responds with the result of their
A
B
C
investigation by e-mail.
ELECTRIC VEHICLE
INFORMATION(IF EQUIPPED)
Power Flow
The Power Flow information for
your plug-in hybrid vehicle is
E
D
available through the Home
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screen or under Apps.
A
B
C
D
E
Traffic congestion.
Road closure.
Live traffic active.
Urgent warning.
Traffic incident.
Vehicle Operational States
Power will flow to or from the front and
rear wheels depending on operational
state and drive conditions.
•
Idling: The vehicle is running and in Park
(P). The engine and, or the high voltage
battery are on.
Switching Live Traffic On
•
Electric Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
high voltage battery provides power to
the wheels.
Note: Make sure that the modem is
enabled. See Connecting the Vehicle to
a Mobile Network (page 426).
1. Select Settings.
•
•
Hybrid Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
engine and the high voltage battery
provide power to the wheels.
Engine Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
engine provides power to the wheels.
2. Select FordPass Connect.
3. Select Connectivity settings.
4. Switch Vehicle connectivity on.
5. Switch Location on.
6. Switch Vehicle data & Remote ctrl on.
7. Switch Live Traffic on.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
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•
•
Regenerative Braking: The vehicle is
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Normal Operation: The engine is on to
running in Drive gear and is slowing
down. Power captured by the
optimize vehicle operation. The vehicle
returns to electric operation when
possible.
regenerative braking system is sent
back to the high voltage battery.
Charging: The vehicle is plugged in and
the high voltage battery is being
charged.
•
Low Use: The engine is on to maintain
engine oil quality. The vehicle returns
to electric operation when low engine
use mode is complete. See Plug-In
Hybrid Vehicle Operation (page 184).
Engine Braking Active: The engine is on
to provide increased powertrain
braking. This can occur when you turn
on the grade assist feature, when
speed control is on or when driving with
your foot off the accelerator pedal.
Turning off grade assist or speed
control may allow the vehicle to return
to electric operation.
Engine On Due To
The following conditions help to explain
why the engine is on, and what you can do
to allow all electric operation.
•
•
Drive Power: The engine is on due to
accelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.
High Speed: The engine is on because
the vehicle speed exceeds the level for
full electric operation. Reduce the
speed to return to electric operation.
Heater Setting: The engine is on
because of the heater setting. Reduce
or turn off the heater setting to return
to electric operation.
Neutral Gear: The engine is on because
the vehicle is in Neutral (N). Shift out
of neutral gear to return to electric
operation.
Engine Cold: The engine is on because
it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.
Battery Charging: The engine is on to
charge the high-voltage battery. The
vehicle returns to electric operation
once the battery is charged.
•
•
Battery Temperature: The engine is on
due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to
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electric operation when possible.
Drive Mode: The engine is on due to the
drive mode selection. Select an
appropriate drive mode for electric only
operation.
Charge Settings
The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home
screen or under Vehicle Settings. To
Improve your charging experience, your
vehicle has the following convenience
features.
Low Gear: The engine is on because
the vehicle is in low gear. Shift out of
low gear to return to electric operation.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
SYNC™ 3
Charge Times
Departure Times
Once you set up Charge Times for a
Setting Departure Times allows you to
control charging schedules and have the
vehicle cabin heated or cooled while
plugged in, so your vehicle is ready to drive
when you are. By setting a departure time
your vehicle can use your charge time
settings to minimize your electricity costs
but still prioritize finishing charging before
your scheduled departure. A calendar view
allows you to program two departure times
per day for each day of the week.
specific charging location, your vehicle
prioritizes charging based on your preferred
time settings. You can set two preferred
charging time windows for weekdays and
two for weekends. This feature allows you
to take advantage of electric utility rate
plans that offer lower pricing during certain
times of day. Contact your utility company
to see what plans are available.
Note: You can also set up and use these
features using the FordPass app.
Note: You can also set up and use these
features using the FordPass app.
Charging Status
Displays the present state of the charging
system. See Charging the High Voltage
Battery (page 220).
Charging Status
Description and Action
Will charge when plugged in.
Your vehicle is unplugged and starts char-
ging when plugged in.
Will wait for preferred charge time.
Your vehicle is unplugged at a saved loca-
tion with Charge Times enabled. Charging
is scheduled to start at the time displayed
based on your charge time settings. You
must plug in prior to the start time shown
for the vehicle to begin charging at that
time.
Waiting for preferred charge time.
Your vehicle is plugged in at a saved loca-
tion with Charge Times enabled. Charging
starts at the time displayed, which is based
on your Charge Times settings.
Charging.
Charged.
Your vehicle is plugged in and using power
to charge the high voltage battery or run
electrical systems.
Your vehicle is finished charging.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
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Charging Status
Description and Action
Vehicle charge fault.
Your vehicle is plugged in and there is a
fault within the vehicle charging system.
Unplug and plug back in. If the fault is still
present, contact your dealer.
Charge station fault.
Your vehicle is plugged in and a fault is
detected with the charge station or char-
ging cord. Check the charging cord and the
charge station or electrical supply.
Charge station not detected.
Incompatible charge station.
Charge station paused.
A charging coupler is plugged into the
vehicle but there is no connection with a
charging power source.
Your vehicle is plugged in but cannot
communicate with the charging station.
Contact the station provider.
Your vehicle is plugged in and charging is
paused at the charge station.
High Voltage Battery State of Charge
Charging Time Information
Displays estimates of how long your
vehicle will take to fully charge when
plugged into a high or low power charger.
Displays the remaining charge percentage
with 100% representing the total amount
of energy you can get from an external
charge.
•
High power estimate: The minimum
time to a 100% charge using a high
power charger.
Plug and Charging Status
Displays the plug and charging status
•
Low power estimate: The longest time
to a 100% charge using a low power
charger.
icons.
Not plugged in.
When charging, the start and estimated
end time are displayed. When your vehicle
is not plugged in and at a location with
Charge Times enabled, the start and end
times display based on known charging
power.
Plugged in and not currently
charging.
Plugged in and charging.
Note: Charging durations and end times are
only estimates. Certain conditions may
result in longer charging times. See
Charging the High Voltage Battery (page
220).
Plugged in and waiting to charge
based on charge time settings.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
SYNC™ 3
4. Select an address from the Recent
Charge Preferences
Charge Locations screen.
Touch the button to access Charge Time
and Departure Time settings. Once set up,
additional information and settings are
displayed on the charge settings screen.
5. On the Confirm Location for Charge
Times screen, you can edit the location
name and set a max charge level as
desired. Once you have your desired
location name and max charge level,
select Continue to Schedule.
Charge Times On and Off Switch
This switch is visible when your vehicle is
at a saved Charge Times location. Use the
switch to turn your charge time settings on
and off for this location.
Note: Charging will stop when your vehicle
reaches the max charge level.
6. Select WEEKDAY or WEEKEND on the
Preferred Charge Times screen.
Charge Times Location Name and
7. On the Select preferred WEEKDAY or
WEEKEND Charge Times screen, use
the circular 24 hour clock to select your
charging time windows. You can select
up to two time windows by pressing
and dragging across the hour buttons.
When you have selected your preferred
times then press Next to return to the
Preferred Charge Times screen. Repeat
for WEEKEND or WEEKDAY as desired.
Once you are done setting preferred
charge times, press Save.
Charging Time Information
The location name displays when your
vehicle is at a saved Charge Times location.
The charging start time is displayed along
with the charging end time and associated
charge level.
Departure Times On and Off Switch
This switch is visible when you have at
least one departure time set. Use this
switch to turn all departure times on and
off. Switching departure times off does not
delete your settings.
Note: Selecting all or none of the 24 hours
results in any time of day given equal priority
for charging.
Next Departure Times and Cabin
8. Your saved location now shows on the
Charge Times screen. Select Done to
return to the main charge settings
screen. Whenever your vehicle is at a
saved charging location the charge
settings screen displays the location
name, and the charging times are
based on your Charge Time settings for
that location plus the next Departure
Time.
Note: Reaching your max charge level by
your next Departure Time is always the
priority. When Charge Times are set,
charging outside your preferred charging
time windows could be necessary in order
to finish by your next Departure Time.
Temperature
Displays the next departure time and
associated cabin temperature setting.
Charge Time Settings
Follow these steps to set a preferred
charge time for a charging location.
1. Select Charge Preferences on the
Charge Settings screen.
2. Select Charge Time Setup on the Edit
Charge Preferences screen.
3. Select Add New Location on the
Charge Times screen. You can also edit
settings for previously saved locations
from this screen.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
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Note: We recommend that you check your
Departure Time Settings
data plan before using your apps through
the system. Using them could result in
additional charges.
1. Select Charge Preferences on the
Charge Settings screen.
2. Select Departure Time Setup on the
Edit Charge Preferences screen.
3. Two time settings show for each day
of the week on the Departure Times
schedule screen. Select any one.
4. On the Departure Time settings screen,
set your desired departure time, cabin
temperature and days of the week to
repeat. Press Save.
5. Your settings are now shown on the
Departure Times schedule screen.
Press Back two times to return to the
main charge settings screen. The next
departure time and cabin temperature
setting display.
Note: Cabin conditioning can perform
differently depending on if you plug in with
the included convenience cord or a higher
power charging station. The power available
for conditioning is limited to the charging
station power available.
Note: Your vehicle may not always reach
the set cabin temperature due to charging
and ambient temperature conditions. This
is normal operation.
Note: We recommend that you check the
app provider's terms and conditions and
privacy policy before using their app.
Note: Make sure that you have an active
account for apps that you want to use
through the system.
Note: Some apps will work with no setup.
Others require you to configure some
personal settings before you can use them.
Using Apps on an iOS Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Apple CarPlay off. See Phone
(page 450).
2. Connect your device to a USB port or
pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select
Disable.
4. Start the apps on your device that you
want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
APPS
5. Select the app that you want to use on
Note: For more information about available
the touchscreen.
apps, supported devices and
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
troubleshooting, refer to our local website.
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. See Settings (page 462).
Using Apps on an Android Device
Select the apps option on the
feature bar.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
