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EnglishConnected Vehicle -> Connected Vehicle Troubleshooting Vehicles With: Modem for your Ford Kuga 2019-2025
Connected Vehicle(If Equipped)
3. Switch Wi-Fi on.
4. Press View available networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
CONNECTEDVEHICLE–TROUBLESHOOTING-VEHICLESWITH:
MODEM
Symptom
Possible Cause and Resolution
Modem is not enabled.
Switch connectivity features on.
Weak network signal.
I cannot confirm the
–
–
connection of my FordPass
account to the modem.
•
•
Move your vehicle closer to a place where the
network signal is not obstructed.
427
Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
Connected Vehicle(If Equipped)
CONNECTEDVEHICLE–TROUBLESHOOTING-VEHICLESWITH:
SYNC 3
Symptom
Possible Cause and Resolution
Password error.
Enter the correct network password.
Weak network signal.
I cannot connect to a Wi-Fi
network.
–
–
•
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
–
Multiple access points in range with the same SSID.
•
Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
–
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak.
Obstructed network signal.
•
If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
•
If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
•
•
If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
If your vehicle is in a garage and you have the
garage door closed, open the garage door.
I cannot see a network in the
list of available networks
that I expect to see.
–
Hidden network.
Make the network visible and try again.
•
428
Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
Connected Vehicle(If Equipped)
Symptom
Possible Cause and Resolution
I cannot see the Wi-Fi
–
System limitation.
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device.
•
•
Make sure Wi-Fi hotspot visibility is on.
The system does not provide a Wi-Fi hotspot at
this time.
Software downloads take
too long.
–
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
Wi-Fi hotspot in high demand or has a slow Internet
connection.
•
Use a more reliable Wi-Fi hotspot.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
–
–
No software update available.
Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•
Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
429
Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
