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EnglishSYNC -> SYNC Applications and Services for your Ford Focus 2010-2017
SYNC™
Note: The SYNC 911 Assist feature must be
SYNC™ APPLICATIONS AND
set on before the incident.
SERVICES (If Equipped)
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
•
911 Assist: Can alert 911 in the event of
an emergency.
•
SYNC AppLink: Allows you to connect
to and use certain applications such as
Spotify and Glympse (if your phone is
compatible).
These features may require activation.
Available AppLink enabled apps vary by
market.
911 Assist
WARNINGS
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
See Supplementary Restraints System
(page 38). Important information about
airbag deployment is in this chapter.
See Roadside Emergencies (page 189).
Important information about the fuel pump
shut-off is in this chapter.
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.
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SYNC™
Setting 911 Assist On or Off
Press Menu then select
•
•
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Menu
Action and Description
Item
SYNC-Applications
911 Assist Select desired option, on or
off.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
If you choose not to activate this
feature you will have the following
options:
Menu
Action and Description
Item
Voice
Provides a display and voice
Before making the call:
Reminder reminder at phone connection
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
ON
at vehicle start.
Voice
Provides a display reminder
Reminder only without a voice reminder
OFF
at phone connection.
•
SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
To make sure that 911 Assist works
properly:
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
•
•
The 911 Assist feature must be set on
before the incident.
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
•
911 Assist May Not Work If
•
•
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
The vehicle's battery or the SYNC
system has no power.
The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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SYNC™
911 Assist Privacy Notice
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
Note: AppLink is not available if your
vehicle is equipped with the MyFordTouch
system.
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
To Access Using the SYNC Menu
Press the MENU button to access the
menu on-screen. Then select:
SYNC Mobile Apps
Menu
Item
Action and Description
The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
SYNC-Apps
Mobile
Apps
Scroll through the list of
available applications and
select a particular app or
select:
commands and steering wheel controls.
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Find New Apps
Note: iPhone users need to connect the
phone to the USB port.
Note: If you cannot find a compatible SYNC
AppLink app, make sure the required app is
running on the mobile device.
Note: Android users need to connect the
phone to SYNC using Bluetooth.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website.
Accessing an App's Menu
When an app is running through SYNC,
press the right arrow button on the steering
wheel control to access the app menu.
You can access various app features from
here, for example thumbs up and thumbs
down.
Availability of SYNC AppLink enabled Apps
will vary by region.
Press the left arrow button on the steering
wheel control to exit the app menu.
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SYNC™
To Access Using Voice Commands
Press the voice button then when prompted say:
Menu Item
Action and Description
mobile (apps |
applications)
Say the name of the application after the tone.
The app should start. When an app is running through SYNC, you
can press the voice button and speak commands specific to the
app, for example "Play Playlist Road Trip".
help
Use this command to discover the available voice commands.
SYNC Mobile App Voice Commands
The following voice commands are always available:
Menu Item
Action and Description
mobile (apps | applications)
SYNC prompts you to say the name of an
app to start it on SYNC.
list [mobile] (apps | applications)
SYNC lists all of the currently available
mobile apps.
find [new] [mobile] (apps | applications) Searches your connected mobile device for
SYNC-compatible mobile apps.
help
You can say the name of a mobile app at any time to start the mobile app on SYNC.
When you launch an app using SYNC, the
App Permissions
system may ask you to grant certain
permissions, for example:
App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.
•
•
To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.
To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.
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SYNC™
•
•
To allow your vehicle to provide
location based apps.
location information, including: GPS
and speed.
Note: You only need to grant permissions
the first time you use an app with SYNC.
To allow the app to send push
Note: Ford is not responsible or liable for
any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
Enabling and Disabling App Permissions Using the SYNC Menu
Press the MENU button to access the SYNC menu then select:
Menu Item
SYNC-Apps
Mobile Apps
All Apps
Action and Description
You can also select a specific app.
If the app supports push notifications, this
setting is listed. Select to enable or disable
the feature as required.
Note: You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.
Enabling SYNC Mobile Apps
In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes your
VIN, SYNC module number, anonymous
usage statistics and debugging
information. Updates may take place
automatically.
Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
App Status
You can view the current status of an app
in the settings menu.
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SYNC™
There are three possible statuses:
Menu Item
Action and Description
Update Needed
The system has detected a new app
requiring authorization or a general
permissions update is required.
Up-To-Date
Updating...
No update is required.
The system is trying to receive an update.
Update settings
Menu Item
Action and Description
Request Update
Select this option from the settings menu
to manually preform a needed update.
Disable Updates
Select this option from the settings menu
to disable automatic updates.
Doing so also disables the use of Mobile
Apps on SYNC.
Confirm that the USB device has been
formatted correctly and has the following
specifications:
USING SYNC™ WITH YOUR
MEDIA PLAYER
•
•
USB 2.0.
File format must be FAT16/32.
You can access and play music from your
digital music player over your vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories, such as artist and album.
The format of the audio files on the USB
device must be:
•
•
•
•
MP3.
Non DRM protected WMA.
WAV.
AAC.
Note: The system is capable of indexing up
to 15,000 songs.
SYNC is capable of hosting nearly any
digital media player including: iPod, Zune,
plays from device players, and most USB
drives. SYNC also supports audio formats,
such as MP3, WMA, WAV and ACC.
Connecting Your Digital Media
Player to the USB Port
Note: If your digital media player has a
power switch, make sure you switch it on
before plugging it in.
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