Deutsch
EnglishRoadside Emergencies for your Ford Ecosport 2012-2022
Roadside Emergencies
•
Towing — independent service
ROADSIDE ASSISTANCE
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
VehiclesSoldintheUnitedStates:
Getting Roadside Assistance
disablement location or to the nearest
authorized dealer. If a member
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
The service is available:
•
Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
•
•
24 hours a day, seven days a week.
For the coverage period listed in the
Quick Reference Guide included in your
Owner's Manual portfolio.
Roadside Assistance covers:
•
A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
VehiclesSoldintheUnitedStates:
Using Roadside Assistance
•
•
Battery jump start.
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Lock-out assistance (key replacement
cost is the customer's responsibility).
•
•
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.
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Roadside Emergencies
Vehicles Sold in Canada: Getting
HAZARD FLASHERS
Roadside Assistance
The hazard flasher switch is on
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
the instrument panel.
Use the hazard flashers if your vehicle is
creating a safety hazard for other road
users.
The service is available 24 hours a day,
Switching the Hazard Flashers On
seven days a week.
or Off
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
Press the button to switch the
hazard flashers on.
Press the button again to switch
the hazard flashers off.
Note: All direction indicators flash.
Note: Prolonged use of the hazard flashers
could cause the vehicle battery to run out
of charge.
Note: Depending on applicable laws in the
country your vehicle was built for, if you
heavily brake, the hazard flashers could turn
on.
Vehicles Sold in Canada: Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference.
In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.
Hazard Flasher Indicator
Flashes when you switch the
hazard flashers on.
FUEL SHUTOFF
Vehicles Sold in Canada: Roadside
Assistance Program Coverage
The service is available 24 hours a day,
seven days a week.
WARNING: If your vehicle has
been involved in a crash, have the fuel
system checked. Failure to follow this
instruction could result in fire, personal
injury or death.
Canadian roadside coverage and benefits
may differ from the U.S. coverage.
If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
In the event of a moderate to severe
collision, this vehicle includes a fuel pump
shutoff feature that stops the flow of fuel
to the engine. Not every impact will cause
a shutoff.
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Roadside Emergencies
Should your vehicle shut off after a
JUMPSTARTINGTHEVEHICLE
collision, you may restart your vehicle. For
vehicles equipped with a key system:
1. Switch off the ignition.
2. Switch to start position.
3. Switch off the ignition.
WARNING: Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
4. Switch on the ignition to re-enable the
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.
fuel pump.
For vehicles equipped with a push button
start system:
1. Press the START/STOP button to
switch off the ignition.
WARNING: Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.
2. Press the brake pedal and press the
START/STOP button to switch on the
ignition.
3. Remove your foot from the brake pedal
and press the START/STOP button
to switch off the ignition.
4. You can either attempt to start the
engine by pressing the brake pedal and
the START/STOP button, or switch
on the ignition only by pressing the
START/STOP button without
WARNING: Use only adequately
pressing the brake pedal. Both ways
re-enable the fuel system.
sized cables with insulated clamps.
Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once your vehicle determines that the
systems are safe, then the vehicle will allow
you to restart.
Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission
may cause transmission damage.
Note: In the event that your vehicle does
not restart after your third attempt, contact
an authorized dealer.
Preparing Your Vehicle
Note: Use only a 12 V supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
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Roadside Emergencies
1. Park the booster vehicle close to the
hood of the disabled vehicle making
sure the two vehicles do not touch. Set
the parking brake on both vehicles and
stay clear of the engine cooling fan and
other moving parts.
2. Check all battery terminals and remove
any excessive corrosion before you
attach the battery cables. Ensure that
vent caps are tight and level.
3. Turn the heater fan on in both vehicles
to protect from any electrical surges.
Turn all other accessories off.
Connecting the Jumper Cables
WARNING: Do not use fuel lines,
engine valve covers, windshield wiper
arms, the intake manifold, or hood latch
as ground points.
WARNING: Use only adequately
sized cables with insulated clamps.
WARNING: Make sure that the
cables are clear of any moving parts and
fuel delivery system parts.
1. Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive
(+) cable to the positive (+) terminal
of the assisting battery.
3. Connect the negative (-) cable to the
negative (-) terminal of the assisting
battery.
Note: In the illustration, the vehicle on the
bottom is used to designate the assisting
(boosting) battery.
4. Make the final connection of the
negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the
carburetor or fuel injection system.
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Roadside Emergencies
WARNING: Do not connect the
end of the second cable to the negative
(-) terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery.
Ensure that the cables are clear of fan
blades, belts, moving parts of both engines,
or any fuel delivery system parts.
Jump Starting
1. Start the engine of the booster vehicle
and run the engine at moderately
increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been
started, run both engines for an
additional three minutes before
disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
1. Remove the jumper cable from the
ground metal surface.
2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle's battery.
Note: In the illustration, the vehicle on the
bottom is used to designate the assisting
(boosting) battery.
3. Remove the jumper cable from the
positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the
positive (+) terminal of the disabled
vehicle's battery.
After the disabled vehicle has been started
and the jumper cables removed, allow it
to idle for several minutes so the engine
computer can relearn its idle conditions.
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Roadside Emergencies
POST-CRASH ALERT SYSTEM
The system flashes the turn signal lamps
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.
The horn and lamps will turn off when:
•
•
The hazard control button is pressed
The panic button (if equipped) is
pressed on the remote entry
transmitter
•
Your vehicle runs out of power
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