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EnglishMOBILITY -> Breakdown Assistance for your BMW X4 2019-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
Vehicle features and options Warning triangle
This chapter describes all standard, country-
specific, and optional equipment offered with
the series. It also describes features and func-
tions that are not necessarily available in the
vehicle, e.g., due to the selected options or
country versions. This also applies to safety
functions and systems. When using these
functions and systems, the applicable laws
and regulations must be observed.
The warning triangle is located in the left stor-
age compartment of the cargo area.
1. Open the cover on the left side trim panel.
Hazard warning flashers
2. Open the bracket and take the warning tri-
angle out in the direction of the car's inte-
rior.
The button is located in the center console.
The red light in the button flashes when the
hazard warning flashers are activated.
First-aid kit
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
Some of the articles have a limited service life.
Check the expiration dates of the contents reg-
ularly and replace any expired items promptly.
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Storage
BMW Roadside Assistance
Principle
BMW Group Roadside Assistance can be con-
tacted if assistance is needed in the event of a
breakdown.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
Storage for the first-aid kit is provided in the
left storage compartment of the cargo area.
There are various ways of contacting BMW
Roadside Assistance.
To open, pull on the handle.
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Via a Check Control message.
Supplementary text messages, refer to
page 158.
BMW Assistance
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Via a call with a mobile phone.
Via the BMW app.
Principle
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
Functional requirements
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Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
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Cellular network reception.
Standby state is switched on.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Starting services
1. "APPS"
2. "Installed apps"
3. "BMW Assist"
4. "Call BMW Assist"
1. "APPS"
2. "Installed apps"
3. "BMW Assist"
5. Follow the instructions on the control dis-
play.
4. "BMW Roadside Assistance"
Follow the displays on the control display.
A voice connection is established.
A voice connection to customer support is be-
ing established.
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Teleservice Diagnosis
Functional requirements
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is
important for vehicle diagnosis. This data is
transmitted automatically. It may be necessary
to approve this on the control display.
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Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
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Cellular network reception.
Standby state is switched on.
Teleservice Help
Starting BMW Accident Assistance
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
If an accident is detected automatically
A text message relating to BMW Accident As-
sistance appears on the control display.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
The connection can be established directly:
"Contact accident assistance"
1. Park the vehicle in a safe place.
2. Set the parking brake.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
3. Control display is switched on.
4. Confirm Teleservice Help.
Additional information:
Check Control, refer to page 157.
BMW Accident Assistance
Starting BMW Accident Assistance
manually
Principle
BMW Group Accident Assistance can be con-
tacted if assistance is needed in the event of
an accident.
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
1. "APPS"
General information
2. "Installed apps"
3. "BMW Assist"
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message appears on
the instrument cluster. In addition, a text mes-
sage appears on the control display.
4. "BMW Accident Assistance"
Follow the displays on the control display.
A voice connection is established.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
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Automatic triggering
Emergency Call
When certain prerequisites are met, for in-
stance if the airbags deploy, an emergency call
is automatically initiated immediately after an
accident of corresponding severity. Automatic
Collision Notification is not affected by press-
ing the SOS button.
Intelligent emergency call
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
Manual triggering
1. Tap the cover flap.
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with an Assist system.
2. Press and hold the SOS button until the
LED in the area of the button illuminates
green.
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The LED is illuminated green when an
emergency call has been initiated.
Only press the SOS button in an emergency.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
If a cancel prompt appears on the control
display, the emergency call can be aborted.
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
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The LED flashes green when a connection
to the BMW Response Center has been es-
tablished.
Overview
The BMW Response Center then makes
contact with the occupants of the vehicle
and initiates further steps to help.
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circumstan-
ces.
For this purpose, data that serves to deter-
mine the necessary rescue measures, for
instance the current position of the vehicle
when it can be determined, is transmitted
to the BMW Response Center.
SOS button.
Functional requirements
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Standby state is switched on.
Even if the BMW Response Center is no
longer heard through the loudspeakers, the
BMW Response Center may still be able to
hear the occupants of the vehicle.
The Assist system is functional.
If the vehicle is equipped with intelligent
emergency call: the integrated SIM card in
the vehicle has been activated.
The BMW Response Center ends the emer-
gency call.
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Malfunction
The function of the emergency call may be im-
paired.
Warning
In the case of body contact between the two
vehicles, a short circuit can occur while jump-
starting. There is a risk of injury and risk of
property damage. Make sure that no body
contact occurs.
The LED in the area of the SOS button flashes
for approximately 30 seconds. A Check Control
message is displayed.
An emergency call may be disrupted in the fol-
lowing circumstances, among others:
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Extended vehicle idle times.
Preparation
1. Check whether the battery of the other ve-
hicle has a voltage of 12 volts. The voltage
information can be found on the battery.
Intense sunlight on vehicle roof.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
2. Switch off the engine of the assisting vehi-
cle.
3. Switch off any electrical components in
both vehicles.
Jump-starting
General information
Jump-start terminals
The jump-start terminal in the engine compart-
ment acts as the positive battery terminal.
If the battery is discharged, the engine can
be started using the battery of another vehicle
and two jumper cables. Only use jumper ca-
bles with fully insulated clamp handles.
A special connection on the body in the engine
compartment acts as the negative battery ter-
minal.
Safety information
Additional information:
Overview of engine compartment, refer to
page 353.
DANGER
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
Open the cover of the positive battery terminal.
Connecting the cables
Before you begin, switch off all unnecessary
electronic systems/components such as the
radio on the assisting and receiving vehicles.
Warning
1. Open the lid of the jump-start terminal.
If the jumper cables are connected in the
incorrect order, spark formation may occur.
There is a risk of injury. Pay attention to the
correct order during connection.
2. Attach one terminal clamp of the positive
jumper cable to the positive battery termi-
nal, or to the corresponding jump-start ter-
minal of the vehicle providing assistance.
3. Attach the terminal clamp on the other end
of the cable to the positive battery terminal,
or to the corresponding jump-start terminal
of the vehicle to be started.
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4. Attach one terminal clamp of the negative
Steptronic transmission:
jumper cable to the negative battery termi-
nal, or to the corresponding engine or body
ground of assisting vehicle.
transporting the vehicle
General information
The vehicle must be transported on a loading
platform or tow dolly.
5. Attach the second terminal clamp to the
negative battery terminal, or to the corre-
sponding engine or body ground of the ve-
hicle to be started.
Safety information
Starting the engine
Never use spray fluids to start the engine.
Warning
The vehicle can become damaged when lift-
ing and securing it. There is a risk of injury
and risk of property damage.
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
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Only lift the vehicle using a suitable de-
vice.
2. Start the engine of the vehicle that is to be
started in the usual way.
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Do not lift or secure the vehicle on the
towing eye, rims, body components, or
chassis components.
If the first attempt to start the engine is not
successful, wait a few minutes before mak-
ing another attempt in order to allow the
discharged battery to recharge.
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For transport, secure the vehicle by plac-
ing special tire straps over the tire tread
surfaces in the vehicle's longitudinal di-
rection.
3. Let both engines run for several minutes.
4. Disconnect the jumper cables in the reverse
order.
Check the battery and recharge, if needed.
Pushing the vehicle
To remove a broken-down vehicle from the
hazard area, it can be pushed for distances
of approx. 328 ft/100 m at a speed of max.
6 mph/10 km/h.
Tow-starting and towing
Safety information
Warning
Additional information:
Rolling or pushing the vehicle, refer to
page 149.
When towing with Intelligent Safety systems
enabled or Cruise Control switched on, in-
dividual functions may not work correctly.
There is a risk of accident, injury, and prop-
erty damage. Switch off all Intelligent Safety
systems and Cruise Control before towing.
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Tow truck
NOTICE
If the tow bar or tow rope is attached incor-
rectly, damage to other vehicle parts can oc-
cur. There is a risk of property damage. Cor-
rectly attach the tow bar or tow rope to the
towing eye.
Tow bar
The towing eyes used should be on the same
side on both vehicles.
Have vehicle transported on a loading platform
or use a tow dolly.
If it is impossible to avoid mounting the tow
bar at an inclination, note the following:
When using a tow dolly, make sure that
none of the wheels touch the ground. This
method should be used for distances of max.
124 miles/200 km. Follow the instructions, as
well as specified loads and speeds, given by
the tow dolly manufacturer.
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Free movement is limited when cornering.
The tow bar will generate lateral forces if it
is secured with an inclination.
Tow rope
Observe the following notes when using the
tow rope:
Towing other vehicles
General information
Switch on the hazard warning system, de-
pending on local regulations.
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Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
Make sure the tow rope is not twisted when
fastening.
If the electrical system has failed, clearly iden-
tify the vehicle being towed by placing a sign or
a warning triangle in the rear window.
Check the attachment of the towing eye
and tow rope in regular intervals.
Do not exceed a towing speed of
30 mph/50 km/h.
Safety information
Do not exceed a towing distance of
3 miles/5 km.
Warning
When driving off to tow the vehicle, make
sure that the tow rope is taut.
If the approved gross vehicle weight of the
towing vehicle is lighter than the vehicle to be
towed, the towing eye can tear off or it will
not be possible to control vehicle handling.
There is a risk of accident, injury, and prop-
erty damage. Make sure that the gross vehi-
cle weight of the towing vehicle is heavier
than the vehicle to be towed.
Towing eye
Principle
The towing eye is a device that can be
screwed onto the vehicle in order to, e.g., se-
cure tow cables or tow rods.
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After use, unscrew the towing eye counter-
clockwise.
General information
Use the towing eye for towing on paved
roads only.
Avoid lateral loading of the towing eye, for
instance do not lift the vehicle by the towing
eye.
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Check the attachment of the towing eye in
regular intervals.
Towing eye thread
The screw-in towing eye should always be car-
ried in the vehicle.
The towing eye can be screwed in at the front
or rear of the vehicle.
Safety information
NOTICE
If the towing eye is not used as intended,
there may be damage to the vehicle or to the
towing eye. There is a risk of property dam-
age. Follow the notes on using the towing
eye.
Press on the mark on the edge of the cover to
push it out.
For covers which have an opening instead of a
marking, pull the cover out by the opening.
Storage
Tow-starting
Do not tow-start the vehicle.
Depending on vehicle equipment, the towing
eye is stored as follows:
Start the engine by jump-starting, if possible.
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Under the cargo area floor, in a bag if nec-
essary.
Have the cause of starting issues corrected by
an authorized service center or another quali-
fied service center or repair shop.
On the left or right side of the cargo area,
possibly in a bag.
Additional information:
Behind a side trim panel in the cargo area,
possibly in a bag.
Jump-starting, refer to page 374.
Using the towing eye
When using the towing eye, note the following:
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Use only the towing eye provided with the
vehicle.
Turn the towing eye at least 5 turns clock-
wise and screw it in as far as it will go. If
necessary, tighten with a suitable object.
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