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EnglishMOBILITY -> Breakdown Assistance for your BMW X3 2024-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
To remove the warning triangle, push the
warning triangle to one side and remove it.
Vehicle features and options
This chapter describes model-specific equip-
ment, systems, and functions that are currently
available, or may become available in the fu-
ture, even if they are not present in the vehicle.
First-aid kit
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
Additional information:
Vehicle equipment, refer to page 8.
Some of the articles have a limited service
life. Check the expiration dates for the con-
tents regularly, replacing any expired items
promptly.
Hazard warning system
Storage
The first-aid kit is stored in the net on the right
side of the cargo area.
BMW Assistance
The button for the hazard warning sys-
tem is located on the center console.
Principle
BMW Assist includes various services having
to do with the vehicle, e.g., customer support.
The services help maintain mobility.
The red light in the button flashes when the
hazard warning system is turned on.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
Warning triangle
For more information on possible services, the
vehicle manufacturer recommends contacting
an authorized service center or Customer Re-
lations/Customer Support.
Starting services
To start BMW Assist, go through the menu as
follows: Apps menu / "All" / "BMW Assist" /
"BMW Assist".
The warning triangle is located on the inside of
the tailgate.
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A voice connection to Customer Relations/cus-
tomer support is being established.
BMW Roadside Assistance can be started
manually as follows:
1. Go through the menu as follows: Apps
menu / "All" / "BMW Assist".
BMW Roadside Assistance
2. "BMW Roadside Assistance" or select the
desired service.
Principle
Follow the displays on the control display.
A voice connection is established as neces-
sary.
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
There are various ways of contacting BMW
Roadside Assistance.
▷
Via additional text in the Check Control
message.
Teleservice Help
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Via a call with a mobile phone.
Via the My BMW App.
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
Functional requirements
The following functional requirements must be
met for BMW Roadside Assistance:
Teleservice Help can be started once it is re-
quested by BMW Roadside Assistance.
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
▷
An active ConnectedDrive contract, vehicle
equipped with Intelligent Emergency Call or
BMW ConnectedDrive services.
▷
▷
Vehicle must have mobile network recep-
tion.
Standby state is switched on.
BMW Accident Assistance
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
General information
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
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in the instrument cluster. In addition, a text
message appears on the control display.
Follow the displays on the control display.
A voice connection is established.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Emergency Call
Functional requirements
The following functional requirements must be
met for BMW Accident Assistance:
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
▷
An active ConnectedDrive contract, vehicle
equipped with Intelligent Emergency Call or
BMW ConnectedDrive services.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
▷
▷
Vehicle must have mobile network recep-
tion.
Standby state is switched on.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
Starting BMW Accident Assistance
Intelligent emergency calls are made using a
SIM card that is integrated into the vehicle.
If an accident is detected automatically
The BMW Response Center then makes con-
tact with the occupants of the vehicle and ini-
tiates further steps to help.
A text message relating to BMW Accident As-
sistance appears on the control display.
The connection can be established directly:
"Contact accident assistance"
If an intelligent emergency call is made, the
data used to determine necessary rescue
measures, e.g., the vehicle's current location
if it can be determined, is sent to the BMW
Response Center.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Even if the driver is unable to respond, the
BMW Response Center can, under certain cir-
cumstances, initiate steps to provide further
assistance.
Additional information:
Check Control, refer to page 135.
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
Even if the BMW Response Center is no longer
heard through the loudspeakers, the BMW Re-
sponse Center may still be able to hear the
occupants of the vehicle.
The BMW Response Center ends the emer-
gency call.
BMW Accident Assistance can be started man-
ually as follows:
General information
Only press the SOS button in the headliner in
an emergency.
1. Go through the menu as follows: Apps
menu / "All" / "BMW Assist".
2. "BMW Accident Assistance" or select the
desired service.
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
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▷
The LED is illuminated green when an
Emergency Call has been initiated.
Overview
If a cancel prompt appears on the control
display, the emergency call can be aborted.
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
▷
The LED flashes green when the connec-
tion to the BMW Response Center has been
established.
The SOS button is located in the head-
liner.
Malfunction
The function of the emergency call may be im-
paired.
Functional requirements
To use the emergency call, the following func-
tional requirements must be met:
The LED near the SOS button flashes for ap-
proximately 30 seconds. A Check Control mes-
sage is displayed.
▷
▷
Standby state is switched on.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
The Emergency Call system is functioning
correctly.
▷
The integrated SIM card in the vehicle has
been activated.
Jump-starting
Automatic triggering
Principle
Under certain conditions, for example if the
airbags are deployed, an emergency call is au-
tomatically triggered immediately after an acci-
dent of corresponding severity. Automatic Col-
lision Notification is not affected by pressing
the SOS button.
If the vehicle battery is discharged, the com-
bustion engine can be started using the bat-
tery on another vehicle and two jumper cables.
Only use jumper cables with fully insulated
clamp handles.
If an emergency call is placed, all other signal
tones and audio sources such as the Park Dis-
tance Control are muted.
Safety information
DANGER
Manual triggering
To initiate an emergency call manually, pro-
ceed as follows:
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
1. Tap the cover flap.
2. Press and hold the SOS button in the head-
liner until the LED near the button illumi-
nates green.
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Warning
3. Attach the second terminal clamp to the
positive battery terminal, or to the corre-
sponding jump-start terminal, of the vehicle
being started.
If the jumper cables are connected in the
incorrect order, spark formation may occur.
There is a risk of injury. Pay attention to the
correct order during connection.
4. Attach one terminal clamp of the negative
jumper cable to the negative battery termi-
nal, or to the corresponding engine or body
ground of assisting vehicle.
5. Attach the second terminal clamp to the
negative battery terminal, or to the corre-
sponding engine/body ground, of the vehi-
cle being started.
Warning
In the case of body contact between the two
vehicles, a short circuit can occur while jump-
starting. There is a risk of injury and risk of
property damage. Make sure that no body
contact occurs.
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine on the donor vehicle and
let it run for several minutes at an increased
idle speed.
Preparation
1. Check whether the vehicle battery of the
other vehicle has a voltage of 12 volts. The
voltage information can be found on the ve-
hicle battery.
If the vehicle to be started has a diesel en-
gine: Let the engine on the donor vehicle
run for approx. 10 minutes.
2. Switch off the engine on the donor vehicle.
2. Start the engine on the vehicle to be started
as usual.
3. Switch off any power consumers in both
vehicles.
If the first attempt to start the engine is not
successful, wait a few minutes before mak-
ing another attempt in order to allow the
discharged battery to recharge.
Jump-start terminals
The jump-start terminals are located in the en-
gine compartment.
3. Let both engines run for several minutes.
Open the covers of the jump-start terminals.
Additional information:
4. Disconnect the jumper cables again in the
reverse order.
For an overview, refer to page 362.
Check the vehicle battery and recharge, if
needed.
Connecting jumper cables
Before starting, turn off all unnecessary elec-
tronic systems/components, e.g., radio, on the
donor and receiver vehicles.
1. Open the lid of the jump-start terminal.
2. Attach one terminal clamp of the positive
jumper cable to the positive battery termi-
nal, or to the corresponding jump-start ter-
minal of the vehicle providing assistance.
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the rear wheels only. Also make sure that no
wheel is touching the ground.
Tow-starting/towing
Safety information
Warning
Warning
The vehicle can become damaged when lift-
ing and securing it. There is a risk of injury
and risk of property damage.
When towing while safety systems or driver
assistance systems are activated, the behav-
ior of the individual systems may lead to an
accident, e.g., due to automatic braking or
acceleration. There is a risk of accident, in-
jury, and property damage. Do not use the
corresponding safety systems or driver assis-
tance systems when towing.
▷
Only lift the vehicle using a suitable de-
vice.
▷
Do not lift or secure the vehicle on the
towing eye, rims, body components, or
chassis components.
▷
For transport, secure the vehicle by plac-
ing special tire straps over the tire tread
surfaces in the vehicle's longitudinal di-
rection.
Pushing the vehicle
To remove a broken-down vehicle from the
hazard area, it can be pushed for distances
of approx. 328 ft/100 m at a speed of max.
6 mph/10 km/h.
Tow truck
Additional information:
Rolling or pushing the vehicle, refer to
page 123.
Transporting the vehicle
Principle
When towing the vehicle, make sure to tow it in
the direction of traffic.
Have vehicle transported on a loading platform
or use a tow dolly.
The vehicle must be transported by an author-
ized service center or another qualified service
center or repair shop.
When using a tow dolly, make sure that
none of the wheels touch the ground. This
method should be used for distances of
200 km/124 miles. Follow the instructions, as
well as specified loads and speeds, given by
the tow dolly manufacturer.
Safety information
NOTICE
The vehicle can be damaged when towing
the vehicle with a single lifted axle. There
is a risk of property damage. Have vehicle
transported on a loading platform or use a
tow dolly. Tow dollies must be used under
Towing other vehicles
Principle
Switch on the hazard warning system, de-
pending on local regulations.
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If the electrical system fails, mark the vehicle
being towed clearly by placing a sign or warn-
ing triangle in the rear window.
Tow rope
Observe the following notes when using the
tow rope:
▷
▷
▷
▷
▷
▷
Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
Safety information
Make sure the tow rope is not twisted when
fastening.
Warning
If the approved gross vehicle weight of the
towing vehicle is lighter than the vehicle to be
towed, the towing eye can tear off or it will
not be possible to control vehicle handling.
There is a risk of accident, injury, and prop-
erty damage. Make sure that the gross vehi-
cle weight of the towing vehicle is heavier
than the vehicle to be towed.
Check the attachment of the towing eye
and tow rope in regular intervals.
Do not exceed a towing speed of
30 mph/50 km/h.
Do not exceed a towing distance of
3 miles/5 km.
When driving off to tow the vehicle, make
sure that the tow rope is taut.
Towing eye
Warning
Different levels of braking may occur when
towing with adaptive recuperation. There is a
risk of accident, injury, and property damage.
Deactivate adaptive recuperation before tow-
ing.
Principle
The towing eye is a device that can be
screwed onto the vehicle in order to, e.g., se-
cure tow cables or tow rods.
General information
NOTICE
If the tow bar or tow rope is attached incor-
rectly, damage to other vehicle parts can oc-
cur. There is a risk of property damage. Cor-
rectly attach the tow bar or tow rope to the
towing eye.
Tow bar
The towing eyes used should be on the same
side on both vehicles.
The screw-in towing eye should always be car-
ried in the vehicle.
If it is not possible to avoid mounting the tow
bar at an incline, note the following:
The towing eye can be screwed in at the front
or rear of the vehicle.
▷
Free movement will be restricted when cor-
nering.
▷
The inclination of the tow bar will generate
lateral forces.
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Safety information
Towing eye thread
NOTICE
If the towing eye is not used as intended,
there may be damage to the vehicle or to the
towing eye. There is a risk of property dam-
age. Follow the notes on using the towing
eye.
Storage
Press on the mark on the edge of the cover to
push it out.
Depending on vehicle equipment, the towing
eye may be stored in a bag as follows:
▷
In the cargo area under the cargo area
floor.
Tow-starting
Do not tow-start the vehicle.
▷
▷
In the cargo area on the left or right side.
In the cargo area behind a side trim panel.
Start the engine by jump-starting, if possible.
Have the cause of starting issues corrected by
an authorized service center or another quali-
fied service center or repair shop.
Using the towing eye
When using the towing eye, note the following:
Additional information:
▷
▷
Use only the towing eye provided with the
vehicle.
Jump-starting, refer to page 383.
Turn the towing eye at least 5 turns clock-
wise and screw it in as far as it will go. If
necessary, tighten with a suitable object.
▷
▷
▷
After use, unscrew the towing eye counter-
clockwise.
Use the towing eye for towing on paved
roads only.
Avoid lateral loading of the towing eye, for
instance do not lift the vehicle by the towing
eye.
▷
Check the attachment of the towing eye in
regular intervals.
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