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EnglishMobility -> Breakdown assistance for your BMW X3 2018-2024
Mobility
Breakdown assistance
Breakdown assistance
Hints
Vehicle features and options
Emergency Request not guaranteed
This chapter describes all standard, country-
specific and optional features offered with the
series. It also describes features that are not
necessarily available in your car, e. g., due to
the selected options or country versions. This
also applies to safety-related functions and
systems. The respectively applicable country
provisions must be observed when using the
respective features and systems.
For technical reasons, the Emergency
Request cannot be guaranteed under unfavor‐
able conditions.◀
Overview
Hazard warning flashers
SOS button in the roofliner
Requirements
▷
The SIM card integrated in the vehicle has
been activated.
The button is located in the center console.
▷
▷
The radio-ready state is switched on.
The Assist system is functional.
Initiating an Emergency Request
1. Press the cover briefly to open it.
Intelligent Emergency
Request
2. Press the SOS button until the LED at the
button lights up green.
The concept
In case of an emergency, an Emergency Re‐
quest can be made through this system.
▷
The LED lights up green: an Emergency
Request was initiated.
If a cancel prompt appears on the display,
the Emergency Request can be aborted.
General information
Only press the SOS button in an emergency.
If the situation allows, wait in your vehicle
until the voice connection has been estab‐
lished.
▷
The LED flashes green when a connection
to the BMW Response Center has been
established.
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Breakdown assistance
Mobility
When the emergency request is received
at the BMW Response Center, the BMW
Response Center contacts you and takes
further steps to help you.
First aid kit
Note
Some of the articles have a limited service life.
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circum‐
stances.
Check the expiration dates of the contents
regularly and replace any expired items
promptly.
For this, data are transmitted to the BMW
Response Center which serve to deter‐
mine the necessary rescue measures. E. g.
the current position of the vehicle, if it can
be established.
Storage
▷
If the LED is flashing green, but the BMW
Response Center can no longer be heard
via the speaker, you can nevertheless still
be heard at the BMW Response Center.
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
quest is automatically initiated immediately af‐
ter a severe accident. Automatic Collision Noti‐
fication is not affected by pressing the SOS
button.
The first aid kit is located behind the left-hand
cover in the trunk.
Jump-starting
General information
If the battery is discharged, the engine can be
started using the battery of another vehicle
and two jumper cables. Only use jumper ca‐
bles with fully insulated clamp handles.
Warning triangle
Hints
Do not touch live parts
To avoid the risk of potentially fatal in‐
jury, always avoid all contact with electrical
components while the engine is running.◀
To prevent personal injury or damage to both
vehicles, adhere strictly to the following proce‐
dure.
The warning triangle is located behind the left-
hand cover in the trunk.
To remove, loosen the bracket.
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Breakdown assistance
Preparation
Connecting the cables
1. Pull off the lid of the BMW starting aid ter‐
minal.
Bodywork contact between vehicles
Make sure that there is no contact be‐
tween the bodywork of the two vehicles; other‐
wise, there is a danger of short circuits.◀
2. Attach one terminal clamp of the positive
jumper cable to the positive terminal of the
battery, or to the corresponding starting
aid terminal of the vehicle providing assis‐
tance.
1. Check whether the battery of the other ve‐
hicle has a voltage of 12 volts. This infor‐
mation can be found on the battery.
3. Attach the terminal clamp on the other end
of the cable to the positive terminal of the
battery, or to the corresponding starting
aid terminal of the vehicle to be started.
2. Switch off the engine of the assisting vehi‐
cle.
3. Switch off any electronic systems/power
consumers in both vehicles.
4. Attach one terminal clamp of the negative
jumper cable to the negative terminal of
the battery, or to the corresponding engine
or body ground of assisting vehicle.
Starting aid terminals
Connecting order
5. Attach the second terminal clamp to the
negative terminal of the battery, or to the
corresponding engine or body ground of
the vehicle to be started.
Connect the jumper cables in the correct
order to prevent risk of injury from arcing.◀
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine of the assisting vehicle
and let it run for several minutes at an in‐
creased idle speed.
If the vehicle to be started has a diesel en‐
gine: let the engine of the assisting vehicle
run for approx. 10 minutes.
The so-called starting aid terminal in the en‐
gine compartment acts as the battery's posi‐
tive terminal.
2. Start the engine of the vehicle that is to be
started in the usual way.
If the first starting attempt is not success‐
ful, wait a few minutes before making an‐
other attempt in order to allow the dis‐
charged battery to recharge.
3. Let both engines run for several minutes.
4. Disconnect the jumper cables in the re‐
verse order.
Check the battery and recharge if needed.
The body ground or a special nut acts as the
battery negative terminal.
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Breakdown assistance
Towing other vehicles
Mobility
Tow-starting and towing
Hints
Note
Light towing vehicle
Tow-starting and towing
The towing vehicle must not be lighter
than the vehicle being towed; otherwise, it will
not be possible to control the vehicle's re‐
sponse.◀
For tow-starting or towing, switch off the
Intelligent Safety systems; otherwise malfunc‐
tions of the individual braking systems might
lead to accidents.◀
Attaching the tow bar/tow rope correctly
Steptronic transmission: transporting
your vehicle
Attach the tow bar or tow rope to the tow
fitting; connecting it to other vehicle parts may
cause damage.◀
Note
▷
Switch on the hazard warning system, de‐
pending on local regulations.
Your vehicle is not permitted to be towed.
Therefore, contact a service center in the
event of a breakdown.
▷
If the electrical system has failed, clearly
identify the vehicle being towed by placing
a sign or a warning triangle in the rear win‐
dow.
Do not have the vehicle towed
Have your vehicle transported on a load‐
ing platform only; otherwise, damage may oc‐
cur.◀
Tow bar
The tow fittings used should be on the same
side on both vehicles.
Tow truck
Should it prove impossible to avoid mounting
the tow bar at an offset angle, please observe
the following:
▷
Maneuvering capability is limited going
around corners.
▷
The tow bar will generate lateral forces if it
is secured with an offset.
Tow rope
When starting to tow the vehicle, make sure
that the tow rope is taut.
The vehicle should only be transported on a
loading platform.
To avoid jerking and the associated stresses
on the vehicle components when towing, al‐
ways use nylon ropes or nylon straps.
Do not lift the vehicle
Do not lift the vehicle by the tow fitting or
body and chassis parts; otherwise, damage
may result.◀
Tow fitting
The screw-in tow fitting should always be car‐
ried in the vehicle.
Use tow fitting located in the front only for po‐
sitioning the vehicle.
The tow fitting can be screwed in at the front
or rear of the BMW.
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Mobility
Breakdown assistance
The tow fitting is located in the onboard vehi‐
cle tool kit behind the left folding cover in the
trunk.
Tow fitting, information on use
▷
Use only the tow fitting provided with
the vehicle and screw it all the way in.
▷
▷
Use the tow fitting for towing on paved
roads only.
Avoid lateral loading of the tow fitting, e.g.,
do not lift the vehicle by the tow fitting.
Otherwise, damage to the tow fitting and the
vehicle can occur.◀
Screw thread for tow fitting
Press on the mark on the edge of the cover to
push it out.
Tow-starting
Steptronic transmission
Do not tow-start the vehicle.
Tow-starting the engine is not possible due to
the Steptronic transmission.
Have the cause of the starting problems fixed.
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