Deutsch
EnglishMobility -> Help in the event of a breakdown for your BMW X3 2011-2017
Mobility
Help in the event of a breakdown
Help in the event of a breakdown
Information
Vehicle equipment
Emergency call not ensured
This chapter describes all standard, national
and special equipment provided in the model
series. Equipment not available in the vehicle is
therefore also described, for example the se‐
lected special equipment or national version.
This also applies to safety-relevant functions
and systems. Comply with the relevant na‐
tional regulations when using the correspond‐
ing functions and systems.
For technical reasons, it might not be
possible to make an emergency call in highly
adverse conditions.◀
Overview
Hazard warning lights
SOS button in headlining
Requirements
▷
SIM card integrated into the vehicle is acti‐
vated.
The button is located in the centre console.
▷
▷
Radio ready state is switched on.
Emergency call system is functional.
Making an emergency call
1. Briefly press the cover flap to open it.
Intelligent emergency call
Principle
2. Press the SOS button until the LED on the
button is illuminated green.
This system can be used for sending an emer‐
gency call in emergency situations.
▷
LED illuminated green: emergency call ac‐
tivated.
General
If a cancellation request is shown on the
display, the emergency call can be cancel‐
led.
Press the SOS button in an emergency only.
Even if no emergency call through BMW is
possible, in some cases an emergency call
may still be set up to a public emergency call
number. This depends on factors such as the
specific mobile phone network and the na‐
tional regulations.
If the situation permits, wait in the vehicle
until voice contact has been established.
▷
LED flashes green when the connection to
the emergency number has been estab‐
lished.
230
Help in the event of a breakdown
Mobility
When an emergency call is sent via BMW,
data is sent to the emergency call centre in
order to decide what rescue measures are
required. For example, the current position
of the vehicle, if this can be determined. If
questions posed by the emergency call
centre remain unanswered, rescue meas‐
ures are automatically initiated.
Check the use-by dates of the contents regu‐
larly and replace any items that have expired.
Storage
▷
If the LED is flashing green but the emer‐
gency response centre can no longer be
heard over the loudspeaker, you may still
be able to be heard by the emergency re‐
sponse centre.
The first-aid kit is located behind the left cover
panel in the boot.
Automatically activating emergency
calls
In certain circumstances, an emergency call
may be placed automatically immediately after
a serious accident. An automatic emergency
call is not influenced by pressing the SOS but‐
ton.
Starting assistance
General
If the vehicle battery is discharged, the engine
can be started using two jump leads from an‐
other vehicle's battery. Use only jump leads
with fully insulated terminal clamps.
Warning triangle
Information
Do not touch live parts
Do not touch any electrically live parts
when the engine is running, or a fatal accident
could occur.◀
Do not deviate from the procedure described
below, otherwise personal injury could result or
both vehicles could be damaged.
The warning triangle is located behind the left
cover panel in the boot.
To remove, release the mounts.
First-aid kit
Note
The longevity of some items is limited.
231
Mobility
Help in the event of a breakdown
Preparations
Connecting the cables
1. Remove the cover of the BMW jump-start‐
ing connection.
Avoid contact between the vehicle bod‐
ies
2. Connect a terminal clamp on the positive/+
jump lead to the positive terminal of the
battery or the corresponding jump-starting
connection on the donor vehicle.
The bodies of the two vehicles must not make
contact, otherwise there is the risk of a short-
circuit.◀
1. Check whether the battery in the other ve‐
hicle shows 12 volts. Specifications are on
the battery.
3. Connect the other terminal clamp to the
battery's positive terminal or to the corre‐
sponding jump-starting connection on the
vehicle to be started.
2. Switch off the engine of the donor vehicle.
3. Switch off any electrical systems in both
vehicles.
4. Connect a terminal clamp on the negative/–
jump lead to the negative terminal of the
battery or the corresponding engine or
body earth connection on the donor vehi‐
cle.
Jump-starting connections
Order for connecting
5. Connect the second terminal clamp to the
negative terminal of the battery or to a
ground/earth connection on the corre‐
sponding engine or body of the vehicle to
be started.
Connect the jump leads in the correct or‐
der to avoid sparks that could cause injury.◀
Starting the engine
Do not use the spray products sold as starting
aids.
1. Start the engine of the donor vehicle and
allow it to run for a few minutes at a slightly
increased idle speed.
The jump-starting connection in the engine
compartment serves as the positive battery
terminal.
For diesel-engined vehicles to be started:
allow the engine of the donor vehicle to run
for approx. 10 minutes.
2. Start the engine of the vehicle to be started
as normal.
If an initial attempt to start the engine fails,
wait several minutes until the flat battery
has been recharged to a slightly greater
degree.
3. Allow both engines to run for a few mi‐
nutes.
4. Disconnect the jump leads in the opposite
order from that in which they were origi‐
nally attached.
The battery negative terminal is the body earth
or a special nut.
232
Help in the event of a breakdown
Mobility
Check the battery if necessary and have it re‐
charged.
▷
▷
Greater steering wheel movements are
necessary.
The towing vehicle must not be lighter
than the towed vehicle, otherwise it may be
unable to keep the towed vehicle reliably
under control.
Tow-starting and towing
Information
Towing truck
Tow-starting and towing
When tow-starting or towing, switch off
the Intelligent Safety Systems, otherwise an
accident may be caused by the malfunction of
individual systems of the brake actuation func‐
tion.◀
Manual gearbox
Before towing your vehicle
Gearshift lever in idle position.
Only have the vehicle transported on a load
platform.
Being towed
Do not tow the vehicle using individually
raised front or rear axles
With locked parking brake
It is not possible to manually disengage
the parking brake.
Do not tow the BMW using individually raised
front or rear axles, as otherwise the wheels
could jam and the transfer gearbox can be
damaged.◀
Do not tow the vehicle with a locked parking
brake, otherwise the vehicle may be damaged.
Contact a Service centre.◀
Do not raise the vehicle
Do not raise the vehicle at the towing eye
or by body or suspension components, other‐
wise it could be damaged.◀
Comply with the instructions for towing/
being towed
Comply with all instructions on towing/being
towed; failure to do so could result in damage
to the vehicle or an accident.◀
Steptronic transmission: transporting
your vehicle
▷
Make sure that the ignition is switched on,
otherwise low-beam headlights, rear lights,
turn indicators and wipers would not be
available.
Note
Do not attempt to have your vehicle towed.
Consequently, contact your Service Centre in
the event of a breakdown.
▷
▷
Do not tow the vehicle with the rear axle
raised, otherwise the steering can turn.
Do not tow the vehicle
When the engine is not running, there is no
power assistance and the brake servo is
out of action. The steering and brakes will
require extra effort to operate.
Have your vehicle transported on a load
platform, otherwise damage might result.◀
233
Mobility
Help in the event of a breakdown
Tow bar
Towing truck
The towing eyes of both vehicles should be on
the same side.
If it is impossible to avoid attaching the tow bar
at an angle, note the following:
▷
Tow bar clearance may be restricted when
cornering.
▷
The tow bar will generate lateral forces if it
is attached offset.
Only have the vehicle transported on a load
platform.
Towing rope
Ensure that the towing rope is taut when the
towing vehicle moves off.
Do not raise the vehicle
For towing, use nylon ropes or straps, as these
will help to avoid sudden tensile loads.
Do not raise the vehicle at the towing eye
or by body or suspension components, other‐
wise it could be damaged.◀
Towing eye
Always have the screw-on towing eye on
board the vehicle.
Use the towing eye screwed into the socket at
the front of the vehicle for manoeuvring only.
The towing eye can be screwed into the front
or rear end of the BMW.
Towing other vehicles
Information
Light towing vehicle
The towing vehicle must not be lighter
than the towed vehicle, otherwise it may be
unable to keep the towed vehicle reliably under
control.◀
Attaching the tow bar/towing rope
Only attach the tow bar or towing rope to
the towing eye. Attaching the towing rope to
other parts of the vehicle can result in dam‐
age.◀
The towing eye is located in the on-board tool‐
kit behind the left flap in the boot.
Towing eye, information on use
▷
Switch on the hazard warning lights, de‐
pending on local regulations.
▷
Use only the towing eye supplied
with the vehicle, and make sure that
it is screwed in fully and is tight.
▷
If the vehicle's electrical system has failed,
the vehicle being towed must be made
identifiable to following vehicles, for in‐
stance by placing a notice or the warning
triangle in the rear window.
▷
Only use the towing eye for towing on nor‐
mal roads (in other words not off-road).
234
Help in the event of a breakdown
Mobility
▷
Avoid lateral loads on the towing eye, for
example do not raise the vehicle at the
towing eye.
5. Stop in a suitable location, remove the tow
bar or towing rope and switch off the haz‐
ard warning lights.
Otherwise the towing eye and the vehicle
could be damaged.◀
6. Have the vehicle checked.
Do not activate the HDC, see page 129, driving
mode when towing.
Thread for towing eye
Press the marking on the edge of the cover to
press it out.
Tow-starting
Steptronic transmission
Do not attempt to tow-start or push-start the
vehicle.
Due to the Steptronic transmission, it is not
possible to start the engine by towing.
Have the cause of the starting difficulties recti‐
fied.
Manual gearbox
If possible, do not tow-start the vehicle but
start the engine using starting assistance, see
page 231. Only tow-start when the engine is
cold if your vehicle has a catalytic converter.
1. Switching on hazard warning lights, please
observe country-specific regulations.
2. Ignition, see page 68, on.
3. Insert 3rd gear.
4. Tow-start with the clutch depressed and
release the clutch slowly. Depress the
clutch again immediately after the engine
starts.
235
