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EnglishBreakdown Assistance -> Emergency Call for your BMW i5 2023-2025
Breakdown Assistance
MOBILITY
3. "BMW Assist"
General information
4. "BMW Accident Assistance" or select the
desired service.
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
Follow the displays on the control display.
A voice connection is established.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Emergency Call
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
Principle
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
▷
▷
Cellular network reception.
Standby state is switched on.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
Starting BMW Accident Assistance
Intelligent emergency calls are made using a
SIM card that is integrated into the vehicle.
If an accident is detected automatically
The BMW Response Center then makes con-
tact with the occupants of the vehicle and ini-
tiates further steps to help.
A text message relating to BMW Accident As-
sistance appears on the control display.
The connection can be established directly:
"Contact accident assistance"
If an intelligent emergency call is made, the
data used to determine necessary rescue
measures, e.g., the vehicle's current location
if it can be determined, is sent to the BMW
Response Center.
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Even if the driver is unable to respond, the
BMW Response Center can, under certain cir-
cumstances, initiate steps to provide further
assistance.
Additional information:
Check Control, refer to page 146.
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
Even if the BMW Response Center is no longer
heard through the loudspeakers, the BMW Re-
sponse Center may still be able to hear the
occupants of the vehicle.
The BMW Response Center ends the emer-
gency call.
BMW Accident Assistance can be started man-
ually as follows:
1.
Apps menu
2. "All apps"
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Breakdown Assistance
MOBILITY
General information
Only press the SOS button in the headliner in
an emergency.
Manual triggering
To initiate an emergency call manually, pro-
ceed as follows:
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
1. Tap the cover flap.
2. Press and hold the SOS button in the head-
liner until the LED near the button illumi-
nates green.
Overview
▷
▷
The LED is illuminated green when an
Emergency Call has been initiated.
If a cancel prompt appears on the control
display, the emergency call can be aborted.
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
The LED flashes green when the connec-
tion to the BMW Response Center has been
established.
The SOS button is located in the head-
liner.
Malfunction
The function of the emergency call may be im-
paired.
Functional requirements
The LED near the SOS button flashes for ap-
proximately 30 seconds. A Check Control mes-
sage is displayed.
To use the emergency call, the following func-
tional requirements must be met:
▷
▷
Standby state is switched on.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
The Emergency Call system is functioning
correctly.
▷
The integrated SIM card in the vehicle has
been activated.
What to do after an accident
Automatic triggering
Under certain conditions, for example if the
airbags are deployed, an emergency call is au-
tomatically triggered immediately after an acci-
dent of corresponding severity. Automatic Col-
lision Notification is not affected by pressing
the SOS button.
General information
After an accident, take the following safety
precautions for the high-voltage system:
▷
Apply the parking brake, then turn off drive-
ready state and standby state.
▷
▷
▷
Secure the accident site.
If an emergency call is placed, all other signal
tones and audio sources such as the Park Dis-
tance Control are muted.
Lock the vehicle after exiting.
Immediately inform the emergency res-
ponders, police, fire department, or towing
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