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EnglishMOBILITY -> Breakdown assistance for your BMW 7 Series 2015-2021
Breakdown assistance
MOBILITY
Breakdown assistance
Vehicle features and
options
Warning triangle
This chapter describes all standard, country-spe‐
cific and optional features offered with the series.
It also describes features and functions that are
not necessarily available in your vehicle, e.g., due
to the selected options or country versions. This
also applies to safety-related functions and sys‐
tems. When using these functions and systems,
the applicable laws and regulations must be ob‐
served.
The warning triangle is located on the inside of
the trunk lid.
Press on the release, arrow 1, and swivel the
cover down, arrow 2.
Hazard warning flashers
First-aid kit
General information
Some of the articles have a limited service life.
Check the expiration dates of the contents regu‐
larly and replace any expired items promptly.
The button is located in the center console.
Storage
The red light in the button flashes when the haz‐
ard warning flashers are activated.
The first-aid kit is located in the left storage com‐
partment of the cargo area.
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Teleservice Help
BMW Roadside Assistance
Depending on the country, Teleservice Help en‐
ables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans‐
mission.
Concept
Contact the BMW Group Roadside Assistance if
assistance is needed in the event of a break‐
down.
You can launch Teleservice Help by requesting it
through BMW Roadside Assistance.
1. Park the vehicle in a safe place.
2. Set the parking brake.
General information
In the event of a breakdown, data on the vehi‐
cle's condition is transmitted to the BMW Road‐
side Assistance.
3. Control Display is switched on.
4. Confirm Teleservice Help.
There are various ways of contacting BMW
Roadside Assistance.
BMW Accident Assistance
▷ Via a Check Control message, refer to
page 153.
▷ Calling with a mobile phone.
▷ Via the BMW Connected app.
Concept
BMW Group Accident Assistance can be con‐
tacted if assistance is needed in the event of an
accident.
Functional requirements
▷ Active ConnectedDrive contract, equipment
version with Intelligent emergency call or
BMW ConnectedDrive services.
General information
If the vehicle sensors detect a minor to moder‐
ately severe accident, which did not trigger any
airbags, a Check Control message appears on
the instrument cluster. In addition, a text mes‐
sage appears on the Control Display.
▷ Cellular network reception.
▷ Standby state is switched on.
Starting
When BMW Accident Assistance is activated,
data on the vehicle's condition is sent to BMW.
If the vehicle is equipped with Teleservices, sup‐
port is offered through Teleservice Diagnosis.
Via iDrive:
Functional requirements
▷ Active ConnectedDrive contract, equipment
version with Intelligent emergency call or
BMW ConnectedDrive services.
1. "COM"
2. "BMW Assist"
3. If necessary, "BMW Roadside Assistance"
A voice connection is established.
▷ Cellular network reception.
▷ Standby state is switched on.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is im‐
portant for vehicle diagnosis. This data is trans‐
mitted automatically. It may be necessary to ap‐
prove this on the Control Display.
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For technical reasons, the Emergency Request
cannot be guaranteed under unfavorable condi‐
tions.
Starting BMW Accident
Assistance
If an accident is detected
automatically
Overview
A text message relating to BMW Accident Assis‐
tance appears on the Control Display.
The connection can be established directly:
"Call BMW Accident Assistance"
The Check Control message for BMW Accident
Assistance can also be called up from the stored
Check Control messages, refer to page 153, for
a certain length of time.
SOS button.
Starting manually
BMW Accident Assistance can also be con‐
tacted independently of the automatic accident
detection function.
Functional requirements
▷ Standby state is switched on.
▷ The Assist system is functional.
Via iDrive:
1. "COM"
▷ If the vehicle is equipped with intelligent
emergency call: the SIM card integrated in
the vehicle has been activated.
2. "BMW Assist"
3. "Call BMW Accident Assistance"
Follow the displays on the Control Display. A
voice connection is established.
Automatic triggering
Under certain conditions, for instance if the air‐
bags trigger, an Emergency Request is automati‐
cally initiated immediately after an accident of
corresponding severity. Automatic Collision Noti‐
fication is not affected by pressing the SOS but‐
ton.
Emergency Request
Intelligent emergency call
Concept
Manual triggering
In case of an emergency, an Emergency Re‐
quest can be triggered automatically by the sys‐
tem or manually.
1. Tap the cover.
2. Press and hold the SOS button until the LED
in the area of the button illuminates green.
▷ The LED is illuminated green when an Emer‐
gency Request has been initiated.
General information
Only press the SOS button in an emergency.
If a cancel prompt appears on the Control
Display, the Emergency Request can be
aborted.
The Intelligent Assist system establishes a con‐
nection with the BMW Response Center.
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If the situation allows, wait in your vehicle until
the voice connection has been established.
Warning
▷ The LED flashes green when a connection to
the BMW Response Center has been estab‐
lished.
If the jumper cables are connected in the incor‐
rect order, sparking may occur. There is a risk
of injury. Pay attention to the correct order dur‐
ing connection.
The BMW Response Center then makes
contact with you and takes further steps to
help you.
NOTICE
Even if you are unable to respond, the BMW
Response Center can take further steps to
help you under certain circumstances.
In the case of body contact between the two
vehicles, a short circuit can occur during jump-
starting. There is a risk of damage to property.
Make sure that no body contact occurs.
For this, data is transmitted to the BMW Re‐
sponse Center which serves to determine the
necessary rescue measures. For instance,
the current position of the vehicle, if it can be
established.
Preparation
1. Check whether the battery of the other vehi‐
cle has a voltage of 12 volts. The voltage in‐
formation can be found on the battery.
Even if you can no longer hear the BMW Re‐
sponse Center through the loudspeakers, the
BMW Response Center may still be able to
hear you.
2. Switch off the engine of the assisting vehicle.
The BMW Response Center ends the Emer‐
gency Request.
3. Switch off any electronic systems/power con‐
sumers in both vehicles.
Starting aid terminals
Jump-starting
General information
If the battery is discharged, the engine can be
started using the battery of another vehicle and
two jumper cables. Only use jumper cables with
fully insulated clamp handles.
Safety information
The starting aid terminal in the engine compart‐
ment acts as the battery's positive terminal.
DANGER
Open the cover of the starting aid terminal.
Contact with live components can lead to an
electric shock. There is a risk of injuries or dan‐
ger to life. Do not touch any components that
are under voltage.
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If the first starting attempt is not successful,
wait a few minutes before making another at‐
tempt in order to allow the discharged battery
to recharge.
3. Let both engines run for several minutes.
4. Disconnect the jumper cables in the reverse
order.
Check the battery and recharge, if needed.
A special nut serves as the negative terminal of
the battery.
Tow-starting and towing
Safety information
Warning
Connecting the cables
Before you begin, switch off all unnecessary
electronic systems/power consumers, such as
the radio, on the assisting and receiving vehicle.
Due to system limits, individual functions can
malfunction during tow-starting/towing with the
Intelligent Safety systems activated. There is a
risk of accident. Switch all Intelligent Safety
systems off prior to tow-starting/towing.
1. Open the cover of the starting aid terminal.
2. Attach one terminal clamp of the positive
jumper cable to the positive terminal of the
battery, or to the corresponding starting aid
terminal of the vehicle providing assistance.
3. Attach the terminal clamp on the other end of
the cable to the positive terminal of the bat‐
tery, or to the corresponding starting aid ter‐
minal of the vehicle to be started.
Transporting the vehicle
General information
The vehicle is not permitted to be towed.
4. Attach one terminal clamp of the negative
jumper cable to the negative terminal of the
battery, or to the corresponding engine or
body ground of assisting vehicle.
Safety information
5. Attach the second terminal clamp to the neg‐
ative terminal of the battery, or to the corre‐
sponding engine or body ground of the vehi‐
cle to be started.
NOTICE
The vehicle can be damaged when towing the
vehicle with a single lifted axle. There is a risk of
damage to property. The vehicle should only be
transported on a loading platform.
Starting the engine
Never use spray fluids to start the engine.
NOTICE
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
The vehicle can become damaged when lifting
and securing it.
2. Start the engine of the vehicle that is to be
started in the usual way.
There is a risk of damage to property.
▷ Lift the vehicle using suitable means.
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▷ Do not lift or secure the vehicle by its tow
fitting, body parts, or suspension parts.
NOTICE
If the tow bar or tow rope is attached incor‐
rectly, damage to other vehicle parts can occur.
There is a risk of damage to property. Correctly
attach the tow bar or tow rope to the tow fitting.
Pushing the vehicle
To remove a broken-down vehicle from the dan‐
ger area, it can be pushed for a short distance.
For rolling or pushing the vehicle, refer to
page 145.
Tow bar
The tow fittings used should be on the same
side on both vehicles.
Tow truck
Should it prove impossible to avoid mounting the
tow bar at an offset angle, please follow the fol‐
lowing:
▷ Maneuvering capability is limited going
around corners.
▷ The tow bar will generate lateral forces if it is
secured with an offset.
Tow rope
When starting to tow the vehicle, make sure that
the tow rope is taut.
The vehicle should only be transported on a
loading platform.
Use nylon ropes or straps, which will enable the
vehicle to be towed without jerking.
Towing other vehicles
General information
Switch on the hazard warning system, depend‐
ing on local regulations.
Tow fitting
General information
If the electrical system has failed, clearly identify
the vehicle being towed by placing a sign or a
warning triangle in the rear window.
Safety information
Warning
If the approved gross vehicle weight of the tow‐
ing vehicle is lighter than the vehicle to be
towed, the tow fitting can tear off or it will not
be possible to control the vehicle's response.
There is a risk of accident. Make sure that the
gross vehicle weight of the towing vehicle is
heavier than the vehicle to be towed.
The screw-in tow fitting should always be carried
in the vehicle.
The tow fitting can be screwed in at the front or
rear of the vehicle.
The tow fitting is found in the onboard vehicle
tool kit, refer to page 370.
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▷ Use only the tow fitting provided with the ve‐
hicle and screw it all the way in.
▷ Use the tow fitting for towing on paved roads
only.
▷ Avoid lateral loading of the tow fitting, for in‐
stance do not lift the vehicle by the tow fit‐
ting.
Safety information
NOTICE
If the tow fitting is not used as intended, there
may be damage to the vehicle or to the tow fit‐
ting. There is a risk of damage to property. Fol‐
low the notes on using the tow fitting.
Screw thread for tow fitting
Press on the mark on the edge of the cover to
push it out.
For covers which have an opening instead of a
marking, pull the cover out by the opening.
Tow-starting
Do not tow-start the vehicle.
Start the engine by jump-starting, refer to
page 376, if possible.
Have the reasons for the starting difficulties cor‐
rected by a dealer’s service center or another
qualified service center or repair shop.
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