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EnglishMOBILITY -> Breakdown Assistance for your BMW 5 Series 2017-2023
Breakdown Assistance
MOBILITY
Breakdown Assistance
Vehicle features and
options
Warning triangle
This chapter describes all standard, country-spe‐
cific and optional features offered with the series.
It also describes features and functions that are
not necessarily available in your vehicle, e.g., due
to the selected options or country versions. This
also applies to safety-related functions and sys‐
tems. When using these functions and systems,
the applicable laws and regulations must be ob‐
served.
The warning triangle is located on the inside of
the tailgate.
Press on the release, arrow 1, and swivel the
cover down, arrow 2.
Hazard warning flashers
First-aid kit
General information
Some of the articles have a limited service life.
Check the expiration dates of the contents regu‐
larly and replace any expired items promptly.
The button is located in the center console.
Storage
The red light in the button flashes when the haz‐
ard warning flashers are activated.
Storage for the first-aid kit is provided in the net
on the left side of the cargo area.
BMW Roadside Assistance
Principle
Contact the BMW Group Roadside Assistance if
assistance is needed in the event of a break‐
down.
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You can launch Teleservice Help by requesting it
through BMW Roadside Assistance.
General information
In the event of a breakdown, data on the vehi‐
cle's condition is transmitted to the BMW Road‐
side Assistance.
1. Park the vehicle in a safe place.
2. Set the parking brake.
There are various ways of contacting BMW
Roadside Assistance.
3. Control Display is switched on.
4. Confirm Teleservice Help.
▷ Via a Check Control message.
Supplementary text messages, refer to
page 157.
BMW Accident Assistance
▷ Calling with a mobile phone.
▷ Via the BMW app.
Principle
BMW Group Accident Assistance can be con‐
tacted if assistance is needed in the event of an
accident.
Functional requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW Con‐
nectedDrive services.
General information
If the vehicle sensors detect a minor to moder‐
ately severe accident, which did not trigger any
airbags, a Check Control message appears on
the instrument cluster. In addition, a text mes‐
sage appears on the Control Display.
▷ Cellular network reception.
▷ Standby state is switched on.
Starting manually
If the vehicle is equipped with Teleservices, sup‐
port is offered through Teleservice Diagnosis.
When BMW Accident Assistance is activated,
data on the vehicle's condition is sent to BMW.
1. "APPS"
Functional requirements
2. "Installed apps"
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW Con‐
nectedDrive services.
3. "BMW Assist"
4. If necessary, "BMW Roadside Assistance"
A voice connection is established.
▷ Cellular network reception.
▷ Standby state is switched on.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is im‐
portant for vehicle diagnosis. This data is trans‐
mitted automatically. It may be necessary to ap‐
prove this on the Control Display.
Starting BMW Accident
Assistance
If an accident is detected
automatically
Teleservice Help
A text message relating to BMW Accident Assis‐
tance appears on the Control Display.
Depending on the country, Teleservice Help en‐
ables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans‐
mission.
The connection can be established directly:
"Contact accident assistance"
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The Check Control message for BMW Accident
Assistance can also be called up from the stored
Check Control messages for a certain length of
time.
Overview
Additional information:
Check Control, refer to page 156.
Starting manually
BMW Accident Assistance can also be con‐
tacted independently of the automatic accident
detection function.
SOS button.
1. "APPS"
2. "Installed apps"
3. "BMW Assist"
Functional requirements
▷ Standby state is switched on.
▷ The Assist system is functional.
4. "BMW Accident Assistance"
Follow the displays on the Control Display. A
voice connection is established.
▷ If the vehicle is equipped with intelligent
emergency call: the integrated SIM card in
the vehicle has been activated.
Emergency Call
Automatic triggering
Under certain conditions, for instance if the air‐
bags trigger, an emergency call is automatically
initiated immediately after an accident of corre‐
sponding severity. Automatic Collision Notifica‐
tion is not affected by pressing the SOS button.
Intelligent emergency call
Principle
In case of an emergency, an emergency call can
be triggered automatically by the system or man‐
ually.
Manual triggering
1. Tap the cover.
General information
Only press the SOS button in an emergency.
2. Press and hold the SOS button until the LED
in the area of the button illuminates green.
The Intelligent Assist system establishes a con‐
nection with the BMW Response Center.
▷ The LED is illuminated green when an emer‐
gency call has been initiated.
For technical reasons, the Emergency Call can‐
not be guaranteed under unfavorable conditions.
If a cancel prompt appears on the Control
Display, the emergency call can be aborted.
If the situation allows, wait in your vehicle until
the voice connection has been established.
▷ The LED flashes green when a connection to
the BMW Response Center has been estab‐
lished.
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The BMW Response Center then makes
contact with the occupants of the vehicle and
initiates further steps to help.
Safety information
DANGER
Even if you are unable to respond, the BMW
Response Center can take further steps to
help you under certain circumstances.
Contact with live components can lead to an
electric shock. There is a risk of injury or danger
to life. Do not touch any components that are
under voltage.
For this purpose, data that serves to deter‐
mine the necessary rescue measures, for in‐
stance the current position of the vehicle
when it can be determined, is transmitted to
the BMW Response Center.
Warning
If the jumper cables are connected in the incor‐
rect order, sparking may occur. There is a risk
of injury. Pay attention to the correct order dur‐
ing connection.
Even if the BMW Response Center is no lon‐
ger heard through the loudspeakers, the
BMW Response Center may still be able to
hear the occupants of the vehicle.
The BMW Response Center ends the emer‐
gency call.
NOTICE
Malfunction
The function of the Emergency Request may be
impaired.
In the case of body contact between the two
vehicles, a short circuit can occur during jump-
starting. There is a risk of damage to property,
among other potential damage. Make sure that
no body contact occurs.
The LED in the area of the SOS button lights up
for approximately 30 seconds. A Check Control
message is displayed.
Have it checked by a dealer's service center or
another qualified service center or repair shop.
Preparation
1. Check whether the battery of the other vehi‐
cle has a voltage of 12 volts. The voltage in‐
formation can be found on the battery.
Jump-starting
2. Switch off the engine of the assisting vehicle.
3. Switch off any electrical components in both
vehicles.
General information
If the battery is discharged, the engine can be
started using the battery of another vehicle and
two jumper cables. Only use jumper cables with
fully insulated clamp handles.
Starting aid terminals
The starting aid terminal in the engine compart‐
ment acts as the positive battery terminal.
A special connection on the body in the engine
compartment acts as the negative battery termi‐
nal.
Additional information:
Overview of engine compartment, refer to
page 357.
Open the cover of the positive battery terminal.
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Connecting the cables
Before you begin, switch off all unnecessary
electronic systems/components, such as the
radio, on the assisting and receiving vehicles.
Tow-starting and towing
Safety information
Warning
1. Open the cover of the starting aid terminal.
2. Attach one terminal clamp of the positive
jumper cable to the positive battery terminal,
or to the corresponding starting aid terminal
of the vehicle providing assistance.
Due to system limits, individual functions can
malfunction during tow-starting/towing with the
Intelligent Safety systems activated. There is a
risk of accident. Switch all Intelligent Safety
systems off prior to tow-starting/towing.
3. Attach the terminal clamp on the other end of
the cable to the positive battery terminal, or
to the corresponding starting aid terminal of
the vehicle to be started.
Steptronic transmission:
transporting the vehicle
4. Attach one terminal clamp of the negative
jumper cable to the negative battery terminal,
or to the corresponding engine or body
ground of assisting vehicle.
General information
The vehicle is not permitted to be towed.
5. Attach the second terminal clamp to the neg‐
ative battery terminal, or to the corresponding
engine or body ground of the vehicle to be
started.
Safety information
NOTICE
The vehicle can be damaged when towing the
vehicle with a single lifted axle. There is a risk of
damage to property, among other potential
damage. The vehicle should only be trans‐
ported on a loading platform.
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
2. Start the engine of the vehicle that is to be
started in the usual way.
NOTICE
If the first starting attempt is not successful,
wait a few minutes before making another at‐
tempt in order to allow the discharged battery
to recharge.
The vehicle can become damaged when lifting
and securing it.
There is a risk of damage to property, among
other potential damage.
3. Let both engines run for several minutes.
▷ Lift the vehicle using suitable means.
4. Disconnect the jumper cables in the reverse
order.
▷ Do not lift or secure the vehicle by its tow
fitting, body parts, or suspension parts.
Check the battery and recharge, if needed.
Pushing the vehicle
To remove a broken-down vehicle from the haz‐
ardous area, it can be pushed for a short dis‐
tance.
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Additional information:
NOTICE
Rolling or pushing the vehicle, refer to page 149.
If the tow bar or tow rope is attached incor‐
rectly, damage to other vehicle parts can occur.
There is a risk of damage to property, among
other potential damage. Correctly attach the
tow bar or tow rope to the tow fitting.
Tow truck
Tow bar
The tow fittings used should be on the same
side on both vehicles.
Should it prove impossible to avoid mounting the
tow bar at an inclination, please follow the follow‐
ing:
The vehicle should only be transported on a
loading platform.
▷ Free movement is limited going around cor‐
ners.
Towing other vehicles
General information
▷ The tow bar will generate lateral forces if it is
secured with an inclination.
Switch on the hazard warning system, depend‐
ing on local regulations.
Tow rope
Observe the following notes when using the tow
rope:
If the electrical system has failed, clearly identify
the vehicle being towed by placing a sign or a
warning triangle in the rear window.
▷ Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
▷ Make sure the tow rope is not twisted when
fastening.
Safety information
▷ Check the attachment of the tow fitting and
tow rope in regular intervals.
Warning
If the approved gross vehicle weight of the tow‐
ing vehicle is lighter than the vehicle to be
towed, the tow fitting can tear off or it will not
be possible to control handling. There is a risk
of accident. Make sure that the gross vehicle
weight of the towing vehicle is heavier than the
vehicle to be towed.
▷ Do not exceed a towing speed of
30 mph/50 km/h.
▷ Do not exceed a towing distance of
3 miles/5 km.
▷ When starting to tow the vehicle, make sure
that the tow rope is taut.
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Safety information
Tow fitting
General information
NOTICE
If the tow fitting is not used as intended, there
may be damage to the vehicle or to the tow fit‐
ting. There is a risk of damage to property,
among other potential damage. Follow the
notes on using the tow fitting.
Screw thread for tow fitting
The screw-in tow fitting should always be carried
in the vehicle.
The tow fitting can be screwed in at the front or
rear of the vehicle.
The tow fitting is found in the onboard vehicle
tool kit.
Observe the following notes when using the tow
fitting:
Press on the mark on the edge of the cover to
push it out.
▷ Use only the tow fitting provided with the ve‐
hicle.
▷ Turn the tow fitting at least 5 turns clockwise
and screw it in as far as it will go. If necessary,
tighten with a suitable object.
Tow-starting
Do not tow-start the vehicle.
▷ After use, unscrew the tow fitting counter-
clockwise.
Start the engine by jump-starting, if possible.
Have the reasons for the starting difficulties cor‐
rected by a dealer’s service center or another
qualified service center or repair shop.
▷ Use the tow fitting for towing on paved roads
only.
▷ Avoid lateral loading of the tow fitting, for in‐
stance do not lift the vehicle by the tow fit‐
ting.
Additional information:
▷ Check the attachment of the tow fitting in
regular intervals.
Additional information:
Onboard vehicle tool kit, refer to page 369.
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