Deutsch
EnglishMOBILITY -> Breakdown Assistance for your BMW 4 Series 2020-2025
Breakdown Assistance
MOBILITY
Breakdown Assistance
Press on the release, arrow 1, and swivel the
cover down, arrow 2.
Vehicle features and options
This chapter describes model-specific equip-
ment, systems, and functions that are currently
available, or may become available in the fu-
ture, even if they are not present in the vehicle.
First-aid kit
Additional information:
General information
Depending on the vehicle equipment and na-
tional-market version, the vehicle is equipped
with a first-aid kit.
Vehicle equipment, refer to page 8.
Hazard warning system
Some of the articles have a limited service life.
Check the expiration dates of the contents reg-
ularly and replace any expired items promptly.
Storage
Hazard warning system button
The red light in the button flashes when the
hazard warning system is turned on.
Storage for the first-aid kit is provided in the
right storage compartment of the cargo area.
Warning triangle
BMW Assist
Principle
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
The warning triangle is located on the inside of
the trunk lid.
332
Breakdown Assistance
MOBILITY
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
▷
▷
Cellular network reception.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Standby state is switched on.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Starting services
1.
Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Assist"
BMW Roadside Assistance can be started
manually as follows:
A voice connection to customer support is be-
ing established.
1.
Apps menu
2. "All apps"
3. "BMW Assist"
BMW Roadside Assistance
4. "BMW Roadside Assistance" or select the
desired service.
Principle
Follow the displays on the control display.
A voice connection is established as neces-
sary.
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
There are various ways of contacting BMW
Roadside Assistance.
▷
Via additional text in the Check Control
message.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
▷
▷
Via a call with a mobile phone.
Via the My BMW App.
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
1. Park vehicle in a safe place.
2. Engage the parking brake.
333
Breakdown Assistance
MOBILITY
3. Turn on the control display.
4. Consent to Teleservice Help.
Starting BMW Accident Assistance
manually
BMW Accident Assistance can also be con-
tacted independently of the automatic accident
detection function.
BMW Accident Assistance
BMW Accident Assistance can be started man-
ually as follows:
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
1.
Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Accident Assistance" or select the
desired service.
General information
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
Follow the displays on the control display.
A voice connection is established.
Emergency Call
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
Principle
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
In case of an emergency, an emergency call
can be triggered automatically by the system
or manually.
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
Intelligent emergency call
The vehicle features an Intelligent Emergency
Call system, depending on vehicle equipment.
▷
▷
Cellular network reception.
The Intelligent Assist system establishes a
connection with the BMW Response Center.
Standby state is switched on.
Intelligent emergency calls are made using a
SIM card that is integrated into the vehicle.
Starting BMW Accident Assistance
If an accident is detected automatically
A text message relating to BMW Accident As-
sistance appears on the control display.
The BMW Response Center then makes con-
tact with the occupants of the vehicle and ini-
tiates further steps to help.
If an intelligent emergency call is made, the
data used to determine necessary rescue
measures, e.g., the vehicle's current location
if it can be determined, is sent to the BMW
Response Center.
The connection can be established directly:
"Contact accident assistance"
The Check Control message for BMW Accident
Assistance can also be called up from the
stored Check Control messages for a certain
length of time.
Even if the driver is unable to respond, the
BMW Response Center can, under certain cir-
cumstances, initiate steps to provide further
assistance.
Additional information:
Check Control, refer to page 132.
334
Breakdown Assistance
MOBILITY
Even if the BMW Response Center is no longer
heard through the loudspeakers, the BMW Re-
sponse Center may still be able to hear the
occupants of the vehicle.
lision Notification is not affected by pressing
the SOS button.
If an emergency call is placed, all other signal
tones and audio sources such as the Park Dis-
tance Control are muted.
The BMW Response Center ends the emer-
gency call.
Manual triggering
To initiate an emergency call manually, pro-
ceed as follows:
General information
Only press the SOS button in the headliner in
an emergency.
1. Tap the cover flap.
For technical reasons, the emergency call can-
not be guaranteed under unfavorable condi-
tions.
2. Press and hold the SOS button in the head-
liner until the LED near the button illumi-
nates green.
▷
▷
The LED is illuminated green when an
Emergency Call has been initiated.
Overview
If a cancel prompt appears on the control
display, the emergency call can be aborted.
If the situation allows, wait in the vehicle
until the voice connection has been estab-
lished.
The LED flashes green when the connec-
tion to the BMW Response Center has been
established.
The SOS button is located in the head-
liner.
Malfunction
The function of the emergency call may be im-
paired.
Functional requirements
To use the emergency call, the following func-
tional requirements must be met:
The LED near the SOS button flashes for ap-
proximately 30 seconds. A Check Control mes-
sage is displayed.
An emergency call may be disrupted in the fol-
lowing circumstances, among others:
▷
▷
Standby state is switched on.
The Emergency Call system is functioning
correctly.
▷
▷
Extended vehicle idle times.
Intense sunlight on vehicle roof.
▷
The integrated SIM card in the vehicle has
been activated.
Have the vehicle checked by an authorized
service center or another qualified service cen-
ter or repair shop.
Automatic triggering
Under certain conditions, for example if the
airbags are deployed, an emergency call is au-
tomatically triggered immediately after an acci-
dent of corresponding severity. Automatic Col-
335
Breakdown Assistance
MOBILITY
Jump-start terminals
The jump-start terminals are located in the en-
gine compartment.
Jump-starting
General information
Additional information:
If the battery is discharged, the engine can
be started using the battery of another vehicle
and two jumper cables. Only use jumper ca-
bles with fully insulated clamp handles.
For an overview, refer to page 315.
Open the covers of the jump-start terminals.
Connecting the cables
Before you begin, switch off all unnecessary
electronic systems/components such as the
radio on the assisting and receiving vehicles.
Safety information
DANGER
Contact with live components can lead to an
electric shock. There is a risk of injury or dan-
ger to life. Do not touch any components that
are under voltage.
1. Open the lid of the jump-start terminal.
2. Attach one terminal clamp of the positive
jumper cable to the positive battery termi-
nal, or to the corresponding jump-start ter-
minal of the vehicle providing assistance.
3. Attach the terminal clamp on the other end
of the cable to the positive battery terminal,
or to the corresponding jump-start terminal
of the vehicle to be started.
Warning
If the jumper cables are connected in the
incorrect order, spark formation may occur.
There is a risk of injury. Pay attention to the
correct order during connection.
4. Attach one terminal clamp of the negative
jumper cable to the negative battery termi-
nal, or to the corresponding engine or body
ground of assisting vehicle.
Warning
5. Attach the second terminal clamp to the
negative battery terminal, or to the corre-
sponding engine or body ground of the ve-
hicle to be started.
In the case of body contact between the two
vehicles, a short circuit can occur while jump-
starting. There is a risk of injury or risk of
damage to property. Make sure that no body
contact occurs.
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine of the assisting vehicle and
let it run for several minutes at an increased
idle speed.
Preparation
1. Check whether the battery of the other ve-
hicle has a voltage of 12 volts. The voltage
information can be found on the battery.
If the vehicle to be started has a diesel en-
gine: let the engine of the assisting vehicle
run for approx. 10 minutes.
2. Switch off the engine of the assisting vehi-
cle.
2. Start the engine of the vehicle that is to be
started in the usual way.
3. Switch off any electrical components in
both vehicles.
If the first attempt to start the engine is not
successful, wait a few minutes before mak-
336
Breakdown Assistance
MOBILITY
ing another attempt in order to allow the
discharged battery to recharge.
Safety information
3. Let both engines run for several minutes.
NOTICE
4. Disconnect the jumper cables in the reverse
order.
The vehicle can be damaged when towing
the vehicle with a single lifted axle. There is
a risk of damage to property. Have vehicle
transported on a loading platform or use a
tow dolly. Tow dollies must be used under
the rear wheels only. Also make sure that no
wheel is touching the ground.
Check the battery and recharge, if needed.
Tow-starting/towing
Safety information
Warning
Warning
The vehicle can become damaged when lift-
ing and securing it.
When towing while safety systems or driver
assistance systems are activated, the behav-
ior of the individual systems may lead to
an accident, e.g., due to automatic braking
or acceleration. There is a risk of accident,
injury, or property damage. Do not use the
corresponding safety systems or driver assis-
tance systems when towing.
There is a risk of injury or risk of damage to
property.
▷
▷
Lift the vehicle using suitable means.
Do not lift or secure the vehicle by its
towing eye, body parts, or suspension
parts.
Pushing the vehicle
Tow truck
To remove a broken-down vehicle from the
hazard area, it can be pushed for distances
of approx. 328 ft/100 m at a speed of max.
6 mph/10 km/h.
Additional information:
Rolling or pushing the vehicle, refer to
page 119.
Transporting the vehicle
Have vehicle transported on a loading platform
or use a tow dolly.
General information
When using a tow dolly, make sure that
none of the wheels touch the ground. This
method should be used for distances of max.
124 miles/200 km. Follow the instructions, as
well as specified loads and speeds, given by
the tow dolly manufacturer.
The vehicle must be transported on a loading
platform or tow dolly.
The vehicle must be transported by an author-
ized service center or another qualified service
center or repair shop.
337
Breakdown Assistance
MOBILITY
▷
▷
Free movement is limited when cornering.
Towing other vehicles
The tow bar will generate lateral forces if it
is secured with an inclination.
General information
Switch on the hazard warning system, de-
pending on local regulations.
Tow rope
Observe the following notes when using the
tow rope:
If the electrical system has failed, clearly iden-
tify the vehicle being towed by placing a sign or
a warning triangle in the rear window.
▷
▷
▷
▷
▷
▷
Use nylon ropes or straps, which will enable
the vehicle to be towed without jerking.
Safety information
Make sure the tow rope is not twisted when
fastening.
Check the attachment of the towing eye
and tow rope in regular intervals.
Warning
If the approved gross vehicle weight of the
towing vehicle is lighter than the vehicle to be
towed, the towing eye can tear off or it will
not be possible to control vehicle handling.
There is a risk of accident, injury, or property
damage. Make sure that the gross vehicle
weight of the towing vehicle is heavier than
the vehicle to be towed.
Do not exceed a towing speed of
30 mph/50 km/h.
Do not exceed a towing distance of
3 miles/5 km.
When driving off to tow the vehicle, make
sure that the tow rope is taut.
Towing eye
Warning
Principle
Different levels of braking may occur when
towing with adaptive recuperation. There is a
risk of accident, injury, or property damage.
Deactivate adaptive recuperation before tow-
ing.
The towing eye is a device that can be
screwed onto the vehicle in order to, e.g., se-
cure tow cables or tow rods.
General information
NOTICE
If the tow bar or tow rope is attached incor-
rectly, damage to other vehicle parts can oc-
cur. There is a risk of damage to property.
Correctly attach the tow bar or tow rope to
the towing eye.
The screw-in towing eye should always be car-
ried in the vehicle.
Tow bar
The towing eyes used should be on the same
side on both vehicles.
The towing eye can be screwed in at the front
or rear of the vehicle.
If it is impossible to avoid mounting the tow
bar at an inclination, note the following:
338
Breakdown Assistance
MOBILITY
Safety information
Towing eye thread
NOTICE
If the towing eye is not used as intended,
there may be damage to the vehicle or to
the towing eye. There is a risk of damage
to property. Follow the notes on using the
towing eye.
Storage
Press on the mark on the edge of the cover to
push it out.
Depending on vehicle equipment, the towing
eye may be stored in a bag as follows:
For covers which have an opening instead of a
marking, pull the cover out by the opening.
▷
In the cargo area under the cargo floor
panel.
▷
▷
In the cargo area on the left or right side.
In the cargo area behind a side trim panel.
Tow-starting
Do not tow-start the vehicle.
Start the engine by jump-starting, if possible.
Using the towing eye
When using the towing eye, note the following:
Have the cause of starting issues corrected by
an authorized service center or another quali-
fied service center or repair shop.
▷
▷
Use only the towing eye provided with the
vehicle.
Additional information:
Turn the towing eye at least 5 turns clock-
wise and screw it in as far as it will go. If
necessary, tighten with a suitable object.
Jump-starting, refer to page 336.
▷
▷
▷
After use, unscrew the towing eye counter-
clockwise.
Use the towing eye for towing on paved
roads only.
Avoid lateral loading of the towing eye, for
instance do not lift the vehicle by the towing
eye.
▷
Check the attachment of the towing eye in
regular intervals.
339
