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EnglishCommunications -> BMW Assist for your BMW 3 Series 2006-2013
BMW Assist*
Assist Response Center then speaks with
you and takes further steps to help you.
BMW Assist*
BMW Assist provides a number of different ser-
vices. For example, the position data of the
vehicle can be transmitted to the BMW Assist
Response Center when an Emergency
Request* is sent.
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Enhanced Roadside Assistance: BMW
Roadside Assistance* can be contacted if
assistance is needed in the event of a
breakdown. If possible, the vehicle data and
position data are transmitted during this
call.
Many BMW Assist services depend on the con-
tract individually agreed upon.
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Customer Relations: connection to Cus-
tomer Relations for information on all
aspects of your vehicle.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW center. After the BMW Assist sys-
tem has been deactivated, no BMW Assist ser-
vices will be available. The BMW Assist system
can be reactivated by a BMW center after a new
contract has been signed.
TeleService: data on your vehicle's service
status or required inspections are transmit-
ted to your BMW center, either automati-
cally before a service due date or when you
request a BMW service appointment.
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Remote Door Unlock: the BMW Assist
Response Center provides assistance if, for
example, the remote control is not available
and the vehicle needs to be opened.
Requirements
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The installed BMW Assist system is logged
in to a wireless communications network.
This network must be capable of transmit-
ting the services.
Stolen Vehicle Recovery: after you report to
the police that your vehicle was stolen, the
BMW Assist Response Center can deter-
mine its position.
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To transmit position data, the vehicle must
be able to determine its current position.
In addition, the optional Convenience Plan
offers a concierge service and information
on route planning, the traffic situation and
weather. Using Critical Calling, a limited
number of calls can be made via the BMW
Assist Response Center, for example if the
mobile phone is not available or discharged.
Press the SOS button to contact the BMW
Assist Response Center.
To activate and update BMW Assist, a GPS
signal must be available.
The BMW Assist service contract was
signed with your BMW center or with the
BMW Assist Response Center. The service
must have been fully enabled.
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BMW Assist is activated.
Services offered
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Emergency Request: when you press the
SOS button, a connection to the BMW
Assist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.
TeleService*
TeleService supports communication with your
BMW center.
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Data on the vehicle's service requirements
can be sent directly to the BMW center. In
this way, the BMW center can plan its work
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Automatic Collision Notification: under cer-
tain conditions, a connection to the BMW
Assist Response Center is established after
a serious accident. If possible, the BMW
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in advance. This shortens the duration of
the service appointment.
for destination guidance in the navigation sys-
tem. Many hotels can be booked directly
through the BMW Assist Concierge service.
When an information message is received, a list
of the received messages is displayed automat-
ically. Open the message via the message list,
refer to page 180.
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In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance*.
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The service varies by country.
Connection may incur charges.
Services may be restricted abroad.
Roadside Assistance
You can call BMW Roadside Assistance*
should you require help in the event of a break-
down.
Requirements
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BMW Assist is activated.
Wireless reception is available.
The engine is running.
Starting Roadside Assistance
Vehicle not equipped with BMW Assist
or BMW TeleService
Concierge service*
When you call the BMW Assist Concierge ser-
vice, you can obtain information about, for
example, restaurants, emergency pharmacy
services, gas stations or hotels, as well as
receive the corresponding telephone numbers
and addresses.
1. "BMW Assist"
2. "Roadside Assistance"
You can then dial a phone number directly or
use an address for destination guidance*.
Starting the concierge service
1. "BMW Assist"
2. "Concierge"
The Roadside Assistance number is displayed.
3. Select the number. If a mobile phone* is
paired, a connection is established to BMW
Roadside Assistance.
Vehicle equipped with BMW Assist or
BMW TeleService
1. "BMW Assist"
2. "Roadside Assistance"
3. "Start service"
A voice connection is established to the BMW
Concierge service.
You are connected to an employee of the BMW
Concierge service to obtain the required infor-
mation. You can then have the phone number
and address sent to you and, for example, use it
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3. "Start service"
3. "Activate BMW Assist"
Activation may take several minutes. If another
menu is opened, activation continues running in
the background.
BMW Search*
BMW Search is an online portal that makes cer-
tain services available for use in your vehicle,
e.g. information on restaurants along your
route.
TeleService Diagnosis*
License conditions:
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. TeleService
Diagnosis can be started after a prompt by
Roadside Assistance and termination of the
voice connection.
This product contains NetFront Browser soft-
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved. NetFront
is a trademark or registered trademark of
ACCESS Co., Ltd., in Japan and other coun-
tries.
TeleService Help*
This software is based in part on the work of the
Independent JPEG Group.
TeleService Help enables an in-depth diagno-
sis of the vehicle by Roadside Assistance via
wireless transmission. TeleService Help can be
started after a prompt by Roadside Assistance
and termination of the voice connection.
Requirements
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Subscription to the optional Convenience
Plan.
The vehicle is located within wireless net-
work coverage.
Starting TeleService Help
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. The engine is running.
4. "TeleService Help"
The date setting on the Control Display is
current.
Starting BMW Search
1. "BMW Assist"
After completion of TeleService Help, a voice
connection is established to Roadside Assis-
tance.
2. "BMW Search"
Activating BMW Assist*
If the services included in a valid BMW Assist
subscription are not displayed, they may need
to be activated.
1. Make sure that the vehicle can determine its
current position. Reception is usually best
when you have an unobstructed view to the
sky.
3. Select "OK", if necessary.
The BMW Search start page is displayed.
2. Switch on the ignition.
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Using BMW Search
Vehicle not equipped with BMW Assist
or BMW TeleService
To select and display content:
1. "BMW Assist"
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Turn the controller to highlight an element.
Press the controller to display an element.
2. "Customer Relations"
The Customer Relations phone number is dis-
played. If the vehicle is equipped with the
mobile phone preparation package, a voice
connection is established.
Opening the start page
1. Open "Options".
2. "Home"
Loading a new page
1. Open "Options".
2. "Reload"
Service Request*
At a glance
You can send a request to your BMW center to
arrange a service appointment. The TeleSer-
vice data is transmitted during a Service
Request. If possible, your BMW center will
establish contact with you.
Canceling
1. Open "Options".
2. "Cancel loading"
Starting a Service Request
1. "BMW Assist"
Customer Relations
At a glance
2. "Service Request"
3. "Start service"
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle equipped with BMW Assist or
BMW TeleService
1. "BMW Assist"
2. "Customer Relations"
3. "Start service"
A voice connection is established to Customer
Relations.
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Activating BMW Assist
Automatic Service Request*
If the services included in a BMW Assist sub-
scription are not displayed, they may need to be
activated.
The TeleService data necessary for servicing
the vehicle are automatically sent to your BMW
center prior to the service deadline. If possible,
the center will contact you and a service
appointment can be arranged.
"Activate BMW Assist"
You can check when the BMW center was noti-
fied.
1. "Vehicle Info"
2. "Vehicle status"
3. Open "Options".
4. "Last Service Request"
Data transfer*
The status of the data transfer is displayed.
1. "BMW Assist"
2. Open "Options".
3. "Data transfer"
Service status*
Displaying available services
Display of all services available in the vehicle.
This function can be called up via "Options".
1. "BMW Assist"
2. Open any menu.
3. Open "Options".
4. "Service status"
5. "Available services"
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